Exhibit_A.3_-_Technical_Requirements_Form_(TO_BE_COMPLETED).docx
DOCX document 26 KB Posted
- Attached to
- Banking Services
- Solicitation number
- 25-P-131TF
- Issued by
- Volusia County, Florida
About this file
This is a Technical Requirements Form (Exhibit A.3) for Volusia County, Florida's Request for Proposals #25-P-131TF for comprehensive banking services. The form requires the contractor to provide detailed responses addressing ten primary technical requirement areas, including query and reporting tool solutions, documentation availability, service level agreements, data transmission security protocols, system downtime procedures, employee security policies compliant with PCI standards, Florida Sunshine Law compliance procedures, security certifications and audit documentation, disaster recovery and continuity of operations plans with specified recovery timeframes, and reporting procedures for security incidents. The contractor must also specify whether the hosting model is single-tenant or multi-tenant and provide comprehensive descriptions of the physical and logical layout of hosting facilities, including location, staffing, electrical infrastructure, building hardening measures, server and data storage configurations, backup equipment, and operational details. If hosting services are subcontracted, the contractor must provide all required documentation and references for the subcontracted vendor in addition to the primary description.
The form mandates that contractors provide complete, detailed responses rather than one-word answers such as "provided" or "comply," with references to supporting documentation clearly labeled and attached in the order corresponding to item numbers. Valid attachment types include service level agreements, equipment diagrams, audits, and other requested documentation. The contractor is responsible for all operational aspects of the hosted application, including application monitoring, hardware maintenance, backup management, database tuning, patches, version upgrades, and direct support for application modifications, customization, and user inquiries. This technical requirements submission is a critical component of the proposal evaluation process for the five-year banking services contract with potential renewal options for up to five additional years.
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Text version
25-P-131TF Exhibit A.3 - Technical Requirements Form
Technical Requirements Form The Contractor shall complete this Exhibit and return it to the County.
Provide complete responses and a full description of capabilities in the technical requirements listed below. Do not provide one-word responses such as “provided”, “comply”, or “see attached sales documentation”. If referring to other documentation, provide a description and clearly label the attachment in response to the item number. Attachments shall be included after this form in the order of the items. Valid attachment types are service level agreements, equipment diagrams, audits, and other requested documentation.
Contractor Hosted Responses:
The application shall be hosted on equipment provided, housed, and maintained by the Contractor. The Contractor provides operational support including but not limited to application monitoring, hardware monitoring, hardware repair, management of backups, loading tapes, electrical, and HVAC. The Contractor is responsible for database tuning, patches, diagnosis, recovery, and version upgrades as needed. The Contractor works directly with on application modifications, customization, configuration, and how-to questions.
| Technical Requirement |
| Description |
| 1. |
| Describe solution for query and reporting tool. Include a description of how application security cascades to the reporting tool. |
| 2. |
| Describe and list all available documentation. Include in the description if it is available on-line, if it is searchable, and if it is customizable. |
| 3. |
| Describe and include available service level agreements that are offered. |
| 4. |
| Describe how the data is secured during transmission, e.g., SSL/TLS, VPN protocols, proprietary techniques or some other system. |
| 5. |
| Describe the procedure that shall be used by the application user when Internet or network access is down or if the system is down unexpectedly. |
| 6. |
| Describe and provide documentation demonstrating that the Contractor’s security procedures and policies for its employees and subcontractors accessing client data meet industry standard best practices, including PCI standards. |
| 7. |
| Describe the procedures that the Contractor will follow to comply with Florida Sunshine laws and public records requests. |
| 8. |
| Provide copies of security certification or security audits demonstrating security compliance/certification. |
| 9. |
| Describe disaster recovery plan/continuity of operations in a situation that disables the primary hosting site. What is the expected period of time it will take for the hosting service to be operational? If a secondary backup site is used to bring the service online what is Contractor’s commitment to re-establishing a primary site. |
| 10. |
| Describe the response and reports to County of any successful server intrusions, corruption, hacks, denial of service attacks or other security events affecting the County. |
| 11. |
| State if the model is a Single-Tenant or Multi-Tenant hosting model. Fully describe the physical and logical layout of the hosting facility include location, facility description, staffing, electrical, building hardening, servers, data storage, backup equipment and other operational information. If the Contractor does not own and operate the primary or secondary hosting site(s), then provide all required documentation and references for this subcontracted service in addition to the description above. |
25-P-131TF - Exhibit A.3 - Technical Requirements Form (TO BE COMPLETED) Page 1 of 2
File details come from the government source that posted it. Updated .