ESBD_405633_1743192850525_12_3202500130 Form 3 Cost Proposal 20250130.docx
DOCX document 34 KB Posted
- Attached to
- Customer Care Contact Center Services
- Solicitation number
- 3202500130
- Issued by
- Texas
About this file
This document is a Cost Proposal Form for Customer Care Contact Center Services, issued by the Texas Workforce Commission (TWC) under solicitation number 3202500130. The contract seeks to establish pricing for contact center agent services across multiple volume tiers, with an initial contract term of three years and optional renewal periods for two additional years. The pricing structure is based on weekly rates paid monthly, and covers different agent volume ranges from 1-10 agents up to 61+ agents, with separate pricing tables for the initial contract term and optional renewal years.
The pricing proposal includes firm-fixed rates for different agent volume tiers, with the stipulation that the volume ranges are not additive. Additionally, the document provides an optional hourly rate for implementation support, allowing flexibility in service scaling. The solicitation requires comprehensive pricing that addresses all requirements in the Request for Proposal (RFP) and its attachments, with no additional reimbursement beyond the agreed-upon service rates. Respondents are also invited to submit optional offerings, with the understanding that options not included in the initial proposal cannot be awarded during the contract term.
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3202500130 Customer Care Contact Center Services
FORM 3 - COST PROPOSAL
1. The Cost Proposal below reflects proposed pricing for all Services rendered during the course of the Contract resulting from this Solicitation, inclusive of any and all costs involved in providing services during the initial Contract Term and any optional renewal periods.
2. No reimbursement is available beyond the amount agreed to be paid for the Services provided.
3. Pricing is weekly rates, paid monthly, based on the number of Successful Respondent agents needed, in accordance with the approved Task Order. See RFP Section 2.8 Invoicing for additional information.
4. Pricing must address all Requirements listed in the RFP and all attachments.
PRICING FOR INITIAL CONTRACT TERM AND OPTIONAL CONTRACT RENEWALS
Price Proposal Initial Contract Term (Year 1) + Optional Contract Renewal Years 2 & 3
| Description* |
| Total Amount Firm-fixed Price in US Dollars, Weekly Rate |
| Total Amount Firm-fixed Price in US Dollars, Monthly Rate |
[weekly rate x 4 weeks]
| 1-10 Successful Respondent Agents |
| $ |
| $ |
| 11-30 Successful Respondent Agents |
| $ |
| $ |
| 31-60 Successful Respondent Agents |
| $ |
| $ |
| 61+ Successful Respondent Agents |
| $ |
| $ |
*The volume ranges are not additive, meaning the cost of the first volume tier is not added to the cost of the next tier.
Price Proposal Optional Contract Renewal Years 4 & 5)
| Description* |
| Total Amount Firm-fixed Price in US Dollars, Weekly Rate |
| Total Amount Firm-fixed Price in US Dollars, Monthly Rate |
[weekly rate x 4 weeks]
| 1-10 Successful Respondent Agents |
| $ |
| $ |
| 11-30 Successful Respondent Agents |
| $ |
| $ |
| 31-60 Successful Respondent Agents |
| $ |
| $ |
| 61+ Successful Respondent Agents |
| $ |
| $ |
*The volume ranges are not additive, meaning the cost of the first volume tier is not added to the cost of the next tier.
PRICING FOR OPTIONAL ADDITIONAL IMPLEMENTATION SUPPORT*
Price Proposal Optional Additional Implementation Support
| Description |
| Firm-fixed Price in US Dollars, Hourly Rate |
| Additional Implementation Support |
| $ |
*see RFP Section 2.2.1.6.b. for additional detail and Acceptance Criteria.
OFFERED OPTIONS
Respondent should describe offered options and the terms and pricing under which they are offered. Respondent is not required to submit any Offered Options under Section 6.7 (Offered Options) of this Solicitation; however, TWC will not award options during the Contract Term if not included in the Proposal, therefore pricing for any options offered, shall be included as an attachment to this RFP Form 3, Cost Proposal.
File details come from the government source that posted it. Updated .