3202500130 Pre-Proposal Attendee List.pdf
PDF 287 KB Posted
- Attached to
- Customer Care Contact Center Services
- Solicitation number
- 3202500130
- Issued by
- Texas
About this file
This is a Pre-Proposal Attendee List for the Texas Workforce Commission (TWC) in connection with Request for Proposals (RFP) solicitation number 3202500130 for Customer Care Contact Center Services. The solicitation seeks qualified vendors to provide auxiliary contact center services including telephone, email, and chat communications across various program areas during periods of heightened call volumes. Agents must be physically located in the United States, preferably in Texas, and capable of handling customer inquiries with emphasis on first call resolution and high customer satisfaction. The solicitation was released on March 28, 2025, with proposals due by May 16, 2025 at 10:00 a.m. Central Time. The initial contract term will be one year with options to extend for four additional one-year terms, allowing TWC flexibility in allocating services among successful respondents through a task order structure.
Proposals will be evaluated across three primary categories: Cost Proposal (30%), Qualifications/Experience/Past Performance (30%), and Proposed Solution (40%). The solicitation includes a state-mandated Historically Underutilized Business (HUB) goal of twenty-six percent, requiring respondents to submit a comprehensive HUB Subcontracting Plan. Vendors must maintain extensive insurance coverage including Commercial General Liability ($2,000,000), Comprehensive Automobile Liability ($1,000,000), Umbrella Liability ($25,000,000), Professional Liability ($5,000,000), and Cyber/Privacy Liability Insurance ($5,000,000). Successful respondents will be required to provide agents, technology, equipment, and reporting capabilities while adhering to strict data protection and privacy standards, including completion of a comprehensive Data Use Agreement and Security and Privacy Inquiry (SPI) Form to ensure secure handling of confidential information.
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Text version
RFO No. 3202500130
Customer Care Contact Center
Pre-Proposal Conference
Attendees April 07, 2025
Organization Name Email ABACUS SOLUTIONS GROUP, LLC Parul Sharma parul@abacusservice.com ABACUS SOLUTIONS GROUP, LLC Sai Kumar M sai@abacusservice.com Adeccona Vicki Reynolds vicki.reynolds@adeccona.com Adeccona Matt Coniglio Matt.coniglio@adeccona.com Anchor Hopes Tracey Moore traceymoore@anchoringhopes.org Aw companies inc Ned Rossini ned.rossini@awcompaniesinc.com Aw companies inc Regan Brown Regan.Brown@awcompaniesinc.com C P-360 Irene Saites Marciniak irene.marciniak@cp-360.com Contact Point 360 Brian Gentry brian.gentry@contactpoint360.com Contact Point 360 Brian Gentry brian.gentry@contactpoint360.com Contact Works Tom Sultenfuss tsultenfuss@contactworks.us Contact Works George Barbour Gbarbour@contactworks.us Contact Works George Barbour Gbarbour@contactworks.us Direct interactions Brandi Wise brandi.wise@directinteractions.com Direct interactions David Scott david.scott@directinteractions.com Envisionus Patrick Tuttle patrick.tuttle@envisionus.com Envisionus Robert Narron rob.narron@envisionus.com Envisionus Scott Baker Scott.Baker@envisionus.com E-Qa Corp Rickey Scott rickey_scott@e-qacorp.com ETC Houston Steven Zeffert steven@etchouston.com Etch Houston Irma Diaz Gonzalez Irma@etchouston.com Gdi T Robin Peshak RobinS.Peshak@gdit.com Gdit Charles Charles.Sizemore@gdit.com Gdit John Bates John.Bates@gdit.com Gdit Jim Lubeskie jim.lubeskie@gdit.com Gdit Jim Lubeskie jim.lubeskie@gdit.com Gdit Joshua Hoeft joshua.hoeft@gdit.com Goodwill SA Melissa Joy Winn mwinn@goodwillsa.org Goodwill SA Melissa Joy Winn mwinn@goodwillsa.org Harris collect Jay Johnson jajohnson@harriscollect.com Harris collect Terri Welch twelch@harriscollect.com Highlight tech Elaine Schlegel eschlegel@highlighttech.com Highlight tech Lia Melakou lmelakou@highlighttech.com
Highlight tech Ryan Haywood rhaywood@highlighttech.com Highlight tech Caitlyn Davis cdavis@highlighttech.com Highlight tech Sue Logan slogan@highlighttech.com Humach Josh Pick josh.pick@humach.com IBEX thomas cannon thomas.cannon@ibex.co INtelogix Danielle danielle.cole@intelogix.com INtelogix David Reischman david.reischman@intelogix.com Light House Works Ryan Brown ryan.brown@lighthouseworks.org Maximus Jan Hanks janhanks@maximus.com Maximus Lindsay Warnick LindsayWarnick@maximus.com Maximus Melissa Royal MelissaRoyal@maximus.com Maximus Scott Barker scottcbarker@maximus.com Maximus Vickie Martin VickieMartin@maximus.com Media Riders Chad Bell cbell@mediariders.com Media Riders Doug dmcreaken@mediariders.com One Support Andrew Curtis andrew.curtis@onesupport.com Optomi Blake BlakeGuyton@optomi.com Oveana Tim Hall tim.hall@oveana.com Pinsourcing Dan Cruice dcruice@pinsourcing.com Pioneer cx Dora Rodriguez dora.rodriguez@pioneercx.com Pioneer cx Ken Duncan ken.duncan@pioneercx.com Pioneer cx Ken Duncan ken.duncan@pioneercx.com Pioneer CX Brian Ventre Brian.Ventre@pioneercx.com provalud Kayla Newcome kaylanewcome@provalus.com R Andstadusa Patrick patrick.hopkins@randstadusa.com Randstas USA diana fearon dianafearon@provalus.com SaviLinx Danielle danielle.helf@savilinx.com SaviLinx Tom McGraw tom.mcgraw@savilinx.com SaviLinx Sam samuel.martin@savilinx.com Segmenthr Marcus Scott marcus@segmenthr.com Segmenthr Robin Scott Robin.Scott@segmenthr.com Senture Jamie Wade jamie.r.wade@senture.com Senture Chad Christopherson chad.christopherson@senture.com Serco-NA Karla Williams karla.williams@serco-na.com Serco-NA Trent Funk trent.funk@serco-na.com Solix Inc Matthew Byrnes Matthew.Byrnes@Solixinc.com Solix Inc Julie Krezel julie.krezel@solixinc.com Solix Inc Landon Swaim landon.swaim@solixinc.com Solix Inc Kevin Towle Kevin.Towle@Solixinc.com Solix Inc Kym Beelman kym.beelman@solixinc.com Solix Inc Jodi Allen Durbin jodi.allen@solixinc.com
Tek Pro support Laurie Grams Laurie.grams@tekprosupport.com The Mid Town Group Robert robert.russell@themidtowngroup.com The Mid Town Group Bryan bryan.gross@themidtowngroup.com The Mid Town Group Jose Contin jose.contin@themidtowngroup.com The Mid Town Group Jihun Yom jihun.yom@themidtowngroup.com The Mid Town Group Kendell Brumley kendell@themidtowngroup.com The Mid Town Group Lisa Gardner lisa@themidtowngroup.com Trachmar Betty Alexander betty@trachmar.com TTEC Tieisha McNeil tieisha.mcneil@ttec.com TTEC Tieisha McNeil tieisha.mcneil@ttec.com Turnkey Solution Angelique Murray angelique@turnkeysolution.biz Turnkey Solution Angelique Murray angelique@turnkeysolution.biz Turnkeyso Lution Nakiyah Flowers nakiyah@turnkeysolution.biz Turnkeysolut Ion Dona dona@turnkeysolution.biz Twc.T Exas Tom McCarty tom.mccarty@twc.texas.gov Westpark Diana Moreno dmoreno@westparkcom.net Westpark Diana Moreno dmoreno@westparkcom.net Westpark Evan Pyles epyles@westparkcom.net Westpark Evan Pyles epyles@westparkcom.net Workquest Paul pmigas@workquest.com YRCI Ronna Garrett rgarrett@yrci.com YRCI Susie Field sfield@yrci.com
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