ESBD_405633_1743192832170_11_3202500130 Form 2 Ref and Past Contract Perf.docx
DOCX document 53 KB Posted
- Attached to
- Customer Care Contact Center Services
- Solicitation number
- 3202500130
- Issued by
- Texas
About this file
This document is a Form 2 References and Past Project Performance Sheet for a Customer Care Contact Center Services contract (Solicitation Number 3202500130). The form requires potential respondents to provide at least three references demonstrating their capability to perform similar services, with specific requirements including one reference from a government client, one reference knowledgeable about specific service performance, and one general reference. The references must cover contracts or projects completed within the last five years and include details such as project description, contact information, contract amounts, and types of services provided.
The document mandates respondents disclose any sanctions, disciplinary actions, legal proceedings, contract terminations, or performance issues from the past five years that might impact their ability to successfully execute the contract. Respondents must transparently report any monetary remedies assessed, threatened or resolved disciplinary actions, orders limiting business activities, and civil or criminal litigation related to contract performance. The form seeks comprehensive transparency about a respondent's professional history and performance record, enabling the contracting agency to thoroughly evaluate the respondent's reliability and competence in delivering the requested customer care contact center services.
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FORM 2 REFERENCES AND PAST PROJECT PERFORMANCE SHEET
Must Be Completed and Returned.
3202500130 Customer Care Contact Center Services
Respondent must provide a minimum of three (3) references who are willing and able to provide documentation about Respondent’s ability to perform similar requested services. These references must relate to similar contracts or projects performed as described in Section 2.2 of the RFP within the last five (5) years. The three (3) references must include: at least one (1) reference knowledgeable of the Respondent’s specific performance in providing services similar to the services described in this RFP, at least one (1) reference from a government client, and one (1) general reference. Do not include TWC as a reference.
References and Past Project Performance
#1-Project Description:
Contact Name:
Name of the organization to which the service was provided:
Reason for contract termination/expiration, if contract is no longer in effect:
| Contact Number: |
| Contact E-Mail Address: |
| Original Contract Amount: |
| Final Contract Amount: |
Types of services directly provided by the Respondent and whether the Respondent was the contractor or Subcontractor:
#2-Project Description:
Contact Name:
Name of the organization to which the service was provided:
Reason for contract termination/expiration, if contract is no longer in effect:
| Original Contract Amount: |
| Final Contract Amount: |
Types of services directly provided by the Respondent and whether the Respondent was the contractor or Subcontractor:
#3-Project Description:
Contact Name:
Name of the organization to which the service was provided:
Reason for contract termination/expiration, if contract is no longer in effect:
| Contact Number: |
| Contact E-Mail Address: |
| Original Contract Amount: |
| Final Contract Amount: |
Types of services directly provided by the Respondent and whether the Respondent was the contractor or Subcontractor:
Contract Performance
| Start Date: |
| Projected Completion Date: |
| Actual Completion Date: |
The Respondent has been assessed any Sanctions, including liquidated damages or other such monetary remedies, under any existing or past contracts during the last five (5) years, and, if so, note the reason for and the amount assessed or paid for each incident.
The Respondent was the subject of (i) any threatened, pending, or resolved disciplinary action for substandard work and/or unethical practices; or (ii) any order, judgment or decree of any federal or state authority barring, suspending or otherwise limiting the right of the Respondent to engage in any business, practice, or activity, during the last five (5) years.
The Respondent has been involved in any civil or criminal litigation and/or entered into any compromise agreement, settlement agreement, or resulting consent decree or judgements, if applicable, related to contract performance, the goods and/or services sought by this Solicitation, or that a reasonable person knowledgeable of the applicable industry would consider relevant to the work under the Contract. Respondents are not required to violate any confidentiality provision but must provide information not prohibited from disclosure.
Indicate if your company has had a project terminated, stopped in the middle, contract terminated for default or convenience within the past five (5) years. Yes or No, If yes, provide explanation full details including the others party’s name, address, and telephone number.
REFERENCES AND PAST PROJECT PERFORMANCE SHEET
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