Enclosure 3 ROME RTO3 Navy OM IR.pdf

Enclosure 3 Repairs, Operations, Maintenance and Engineering

(ROME)

Operations and Maintenance and Information Resources Services NAVY SCSC at Wallops Flight Facility

Representative Task Order (RTO) #3

Statement of Work April 2022

Task Order Number: RTO #3 Modification: 0 Task Name: Navy SCSC O&M and IR services at WFF Task Period of Performance: April 15, 2023 – April 14, 2024 Modification Period of Performance: N/A

Contents Scope of Work

Section 0 - General

0.0 Introduction

0.1 Scope

0.2 Systems Approach

0.3 General Requirements

0.3.1 Hours of Operation

0.3.2 Appendices

0.3.3 General Management Requirements

0.4 Facility Listing

0.5 Training, Licenses, and Certifications

0.5.1 Training Categories

0.6 Safety, Health, Environmental, and Energy Efficiency Requirements

0.7 Annual Work Plan (AWP)

0.8 Availability of Utilities

0.9 Work Control

Section 1 - Maintenance

1.0 General

1.0.1 Computerized Maintenance Management System (CMMS)

1.0.2 Reliability Centered Maintenance (RCM) Program

1.0.3 Unscheduled Utility Outages

1.0.4 Digging Permits and Soil Management

1.0.5 Critical Spares

1.0.6 Disaster Preparedness and Response

1.1 Proactive Maintenance

1.1.1 Preventive Maintenance (PM)

1.1.2 Predictive Testing and Inspection (PT&I)

1.1.3 Service Support Request

1.1.4 Scheduled Repairs

1.2 Reactive Maintenance

1.2.1 Trouble Calls (TC) Help Desk responsibilities

1.2.2 Repairs

1.2.3 Trouble Call and Repair Response and Completion Requirements

1.3 Maintenance Functions

1.3.1 Mechanical and Fluid Process Systems

1.3.2 Lifting Systems

1.3.3 Welding and Brazing

1.3.4 Lubrication and Hydraulic Systems

1.3.5 Carpentry and Masonry

1.3.6 Electrical Systems and Equipment

1.3.7 Plumbing

1.3.8 Heating, Ventilating, Air Conditioning, and Refrigeration (HVAC/R)

1.3.9 Fire Protection and Life Safety

1.3.10 Pavement Patching

1.3.11 Roofing

1.3.12 Painting

1.4 Central Utilities Maintenance and Operations

1.4.1 Electrical High Voltage Distribution System

1.4.2 Potable Water Wells, Storage tanks, Treatment and Delivery System

1.4.3 Wastewater Treatment Plant and Sanitary Sewer Collection System

1.4.4 Main Base and Island Emergency Backup Generators and Uninterruptable Power Supplies

(UPS)

1.4.5 Lightning Protection Systems

1.4.6 Energy Management and Control System (EMCS)

Section 2 - Operations

2.0 General

2.0.1 Documentation Libraries for Specified Facilities

2.0.2 Underground Utility Marking (Miss Utility)

Section 3 - Information Resources (IR) Services

3.0.GIS Customization

3.1 Land Surveying Services

Scope of Work

This Task Order (TO) Statement of Work (SOW) defines the requirements for the recurring O&M and IR work.

Section 0 - General

0.0 Introduction

The Naval Sea Systems Command (NAVSEA) Surface Combat Systems Center (SCSC) located at Wallops Island, VA is a unique shore installation that provides maritime and littoral environment, operational team, high-fidelity combat systems and platform sensors, along with the ability to connect with ships, aircraft, and other land-based sites for Surface Navy testing, training, and support of deployed surface combat systems, advanced systems under development, warfare systems integration, interoperability, and at-sea testing and exercises.

SCSC’s purpose:

• Provide live integrated warfare systems in a maritime environment for fleet operations, testing, evaluation, training, research, and development

• Provide an operational team and high fidelity combat systems suites with platform specific radars and sensors in an operational environment

• Provide labs for Strike Group Inter-operability testing as well as research and development projects

SCSC’s mission is to execute high-fidelity shipboard representative integrated warfare capabilities in a maritime environment to strengthen the fleet.

SCSC is a critical component to the Navy’s ability to fulfill its mission. The SCSC Wallops Island facilities are considered mission-essential and O&M activities are essential to successful mission execution. SCSC is funded solely by the Department of the Navy and operational status can only be determined by the Navy.

SCSC Wallops facility is located on the NASA Wallops Flight Facility. It has Navy Buildings located at the Main Base, Mainland, and Island portions of the property. SCSC Wallops facility consists of all Navy buildings, as well as the areas inside the Navy Fence lines and parking lots. These buildings include but are not limited to the following:

• Main Base Buildings: Buildings R-10 (11,320 sq. ft.), R-25 (1,125 sq. ft.), R-30 (34,809 sq. ft.) R-40 (3,000 sq. ft.) and Q-29 (3,000 sq. ft.) encompass Navy administrative functions. The Navy Gateway Inns and Suites operate a hotel in building R-20. R-10 also has some long-term residential apartments. SCSC has a small gym in building R-21 with an adjacent locker room in R-

20. Navy housing operates Skeeter Housing residential area. The Navy owns buildings R-1 (12,645 sq. ft. presently unused) and NAVAIR has storage in R-2 (3,594 sq. ft.)

• Mainland Buildings: U-90 (3,000 sq.ft.) is an office space for Island testing staff. U-25 is a communications distribution building.

• Island Buildings: Buildings V-10 (53,603 sq. ft.), V-20 (54,451 sq. ft.), V-21 (11,982 sq. ft.)

support the entire 90-ship Aegis fleet and operate round-the-clock 24 hours a day, seven days a week year-around. Building V-24 (38,250 sq. ft.) supports the Ship Self Defense (CVN and LCS) fleet. Site V-95 provides platforms for temporary staging and testing of developmental systems with SCSC radars. Building V-3 (31,530 sq. ft.) houses engineering staff and special testing activities.

This Statement of Work (SOW) defines the requirements for the Repairs, Operations, Maintenance, and Engineering (ROME) for SCSC Wallops. The Contractor shall be responsible for the execution of the ROME performance requirements defined in this SOW.

0.1 Scope

The ROME contract includes a broad scope of maintenance and operations services for SCSC Wallops.

The Contractor shall, except as otherwise specified, furnish all personnel, training, facilities, equipment, materials, transportation, and management necessary to perform the following major categories of work:

A. Maintenance (M): Research and institutional facility maintenance, including, but not limited to, preventive maintenance, trouble calls, repairs, Reliability Centered Maintenance (RCM), Facility Condition Assessment (FCA), and maintenance/operation of central utilities (e.g., electrical power distribution, potable water, stormwater drainage) for all facilities (listed in Appendix 4) and equipment (listed in Appendix 7) at SCSC Wallops. Specifically excluded from baseline services are the Mast and Tower structures which may be requested by Indefinite Delivery, Indefinite Quantity (IDIQ) TO.

B. Operations (O): facilities support including, but not limited to, utility outage support, utilities (e.g., compressed air)

0.2 Systems Approach

The Contractor shall:

A. Implement and utilize a systems approach, including, but not limited to, policies and processes across all elements of this contract. The Contractor shall provide an interdisciplinary approach to evolve and verify an integrated lifecycle balanced set of system product and process solutions that satisfy customer needs. The Contractor shall develop, implement, and continuously improve sound systems approach practices to meet the requirements of this

SOW.

B. Take a systems safety approach to support the full range of activities conducted under this contract including, but not limited to, the following:

1. Identify, assess, and control hazards to personnel, the environment, and equipment associated with the operation, maintenance, modification, and construction of SCSC facilities

2. Perform special safety and facility assurance projects such as updating/developing safety handbooks, performing special safety studies, and performing reliability analysis on research facilities and/or equipment

0.3 General Requirements

SOW Sections 1, 2, and 3 define the baseline sustaining work requirements. The Contractor shall meet the requirements specified herein in conformance with approved, accepted, and most current versions of standards of the industry, equipment manufacturers recommendations, all applicable Navy, Department of Defense (DoD), state and local standards, policies and procedures, and all applicable codes.

During the performance of all work, the Contractor shall be responsible for all cleanup, housekeeping, proper storage, and disposal of all materials, including hazardous materials and equipment that was used to complete the required work. Prior to beginning work ensure materials to be disturbed are not hazardous. If a material is suspected to be hazardous (e.g. asbestos, lead, etc.) the Contractor shall immediately contact the WFF Environmental Office for additional testing and verification and notify the Navy COR.

0.3.1 Hours of Operation

Normal business hours at SCSC are 7:00 a.m. to 3:30 p.m. Monday through Friday, year-round, except federal holidays. SCSC program requirements and testing commitments will dictate the Contractor’s work hours and may include operating 24 hours a day, seven days a week.

0.3.2 Appendices

This SOW references several appendices, which are attached hereto and made part of this document (Reference SCSC Assets Appendix 7, Real Property Index Appendix 4).

0.3.3 General Management Requirements

The Contractor shall provide all necessary management to ensure the successful performance of the requirements stated within the contract. General management requirements include, but are not limited to, the following:

A. Technical and business functions to plan, implement, track, report, and deliver the required products and services described in the SOW and contract

B. Apprise the CO and SCSC’s Contracting Officer’s Representative (COR) immediately of any issues that could have an adverse impact on successful performance of the contract requirements

C. Provide financial data and other information to the CO and/or SCSC’s COR as requested in support of budget calls, incremental funding actions, and other requests for contract related information

0.4 Facility Listing

The Contractor shall:

A. Provide support (as required in this SOW) to all SCSC facilities and installations specified in the Real Property Inventory (Appendix 4)

B. Utilize as applicable, the Center Operations Directorate (COD) Geographic Information System (GIS) to include desktop software and web applications in support of all work and services provided under this contract

C. Make appropriate CMMS and GIS data base record updates when any product or service delivered under this contract introduces new equipment or affects the equipment inventory.

0.5 Training, Licenses, and Certifications

The Contractor shall ensure all employees are trained and that worker skills, qualifications, certifications, and experience are commensurate with the employees’ work assignment, consistent with aerospace/industry standards, and NASA requirements, Worker Qualifications. The Contractor shall obtain all certifications and licenses required to conduct business (e.g., local or state business licenses) prior to the start date of the base period of this contract. The Contractor shall keep all licenses and certificates up-to-date throughout the contract period and submit to the CO upon request.

A. The Contractor shall continuously maintain an adequate qualified staff with suitable management, professional, trade, or administrative expertise to assure that work is scheduled, performed, and completed in accordance with this SOW

B. The Contractor’s training records shall document thorough, accurate, and complete education levels, certifications, licenses, and any other supplementary training programs or courses, which demonstrate that all personnel employed for work under the contract have adequate and appropriate qualifications including training, licenses, and certifications required by federal, state, and local laws and regulations; NASA Policy Directives (NPD); NASA Procedural Requirements (NPR), and the records shall indicate the current status of all required training

C. The Contractor shall take all action necessary to ensure the conduct of its employees complies with all applicable laws, rules, regulations and Contractor policies, and shall take any and all action necessary to ensure the safety of individuals and the workplace at SCSC Wallops up to removing and excluding an employee from access to the SCSC Wallops Facility. While the Government reserves the right to direct action up to removal and exclusion from the site, if the Contractor's actions are inadequate and/or untimely to effectively address misconduct and/or safety matters, the Contractor shall not decline to take, or delay taking, such action as is necessary and prudent which would have the effect of forcing the Government to direct such action, whether for liability, labor relations, or any other reason. The Contractor shall at all times be fully accountable for its employees and for adequately addressing all issues raised by their presence on site.

D. All ROME contract personnel requiring access to the Navy’s facilities shall possess a current secret clearance unless prior approval has been obtained from the CO and a Government escort is provided. Government escorts shall be reserved for instances that are not routine in nature.

All routine work must be accomplished by personnel with secret clearances. This includes routine maintenance or checks provided by a subcontractor that is working under a service contract with the Contractor.

0.5.1 Training Categories

The Contractor shall comply with the following specific training and certification requirements:

A. Safety Training: The Contractor shall provide safety training and certifications in accordance with GPR 1700.7B, Electrical Safety, and GPR 1700.5C, Control of Hazardous Energy (Lockout/Tag out). The Contractor shall provide Safety Operator Field Certifiers to field certify its own Safety Lockout/Tag out Operator Personnel in accordance with GPR 1700.5C within 90 calendar days of the phase-in start date.

B. Operational Training: The Contractor shall provide operational training (e.g., research facilities, utilities) that includes, but is not limited to, process, procedures and institutional equipment safety training, and research facility operational training that includes, but is not limited to, facility configuration, operation, test or test technique training. The Contractor shall address facility-specific technical topics that are detailed in the Standard Operating Procedures, Integrated Operations Procedures, and other procedures referenced in SOW Section 2.

C. Certification or Qualification Training: The Contractor shall process certifications and qualifications in accordance with LPR 1740.7, Process Systems Certification Program, and as specified in Sections 1, 2, and 3 of this SOW. The Contractor shall verify that individuals possess the competencies, skills, and experience pertinent to their work assignment and that those workers demonstrate a working knowledge of the laws, regulations, and NASA directives pertinent to their tasks when certifications are required.

D. Environmental Training: The Contractor shall provide environmental training necessary to ensure compliance with LPR 8500.1, Environmental and Energy Program Handbook.

E. The Contractor shall ensure service can be continued whenever a critical or sole service employee is unavailable. Also, it is the Contractor’s responsibility to manage employee leave time to ensure services can be maintained in their absence.

0.6 Safety, Health, Environmental, and Energy Efficiency Requirements

A. The Contractor shall ensure that all work is conducted in a safe, environmentally sensitive, and energy efficient manner that is compliant with the safety, health, environmental, and energy related clauses of this contract and fully integrates into and complements the center’s safety, health, environmental, and energy programs. The Contractor shall support implementation of a comprehensive building-level utility data management, tracking. and analysis system at SCSC and participate on associated committees, such as the center's Environmental Management and Energy/Water Efficiency Committees, as necessary.

B. The Contractor shall contribute to NASA’s goal of becoming the nation’s leader in workforce safety and occupational health by protecting the entire SCSC workforce and all assets. The Contractor shall provide a proactive approach in meeting the safety and occupational health requirements of this contract. The Contractor shall support and participate in activities that strengthen and support SCSC’s safety culture and safety management system (e.g., Executive Safety Council meetings, safety committee membership, monthly safety meetings, Safety and Health Awareness Week (SHAW) activities, safety culture surveys, and safety improvement initiatives). The Contractor’s safety culture and safety management system shall have characteristics and attributes that include, but are not limited to:

1. A culture that expects zero mishaps

2. A comprehensive and effective safety and health program based on industry standard best practices (e.g., Occupational Safety and Health Administration [OSHA] Voluntary Protection Program (VPP); ANSI/AIHA Z10, Occupational Health and Safety Management Systems)

C. The Contractor’s Safety and Health Plan, required by clause H.8, shall address the general policies for the conduct of occupationally safe operations. These requirements are applicable to Contractor personnel who work on or around hazardous systems. These requirements also identify personnel assignments and limits necessary to ensure a safe and effective working environment. A copy shall be provided to the COR upon initiation of the task order and/or whenever an update is made.

D. Personnel who work directly with or around hazardous materials or systems shall be properly trained and certified. Personnel who operate cranes and materials handling equipment (forklifts, etc.) and pressurized systems shall be properly trained and certified. The Contractor shall provide trained and certified personnel for all conditions specified by OSHA, Navy standards, NASA standards, and NASA policies. The Contractor’s training and certification program to meet these requirements shall be submitted to and approved by the CO and COR prior to implementation. For hazardous operations, the Contractor shall provide a person or persons whose primary responsibility is safety oversight of the operation at the site of the operation. This person will interface directly with COR and or Navy Public Works (PW) in resolving real-time safety concerns. Hazardous materials that contractor personnel may be exposed to during the support of this contract depend on individual work assignments. Classes of hazardous materials may include, but are not limited to: corrosives; flammables; volatile organics (paint, paint thinners, fuels, etc.); toxics (lead, mercury, chromium, etc.); particulates (dust, welding fumes, aerosols, etc.); cryogens; explosives.

E. For occupational injury or illness sustained by Contractor employees while working at SCSC Wallops, the Contractor shall collect all NASA Incident Reporting Information System (NMIS) required information and from the employee and input the information into NMIS (Category 1) within 24 hours of the occurrence. Contractor will also notify and provide the COR any incident report filed in NMIS.

F. The Contractor shall also enter monthly exposure hours for the contract into the NASA NMIS and Navy system. Exposure hours include all hours worked by the employees of the prime and all subcontractors in support of the task order. Monthly exposure hours shall be entered into the NMIS and Navy system by the tenth calendar day of the following month.

0.7 Annual Work Plan (AWP)

The Contractor shall provide an AWP by April 1 of each contract year that defines and integrates contract work activities and requirements across the contract as defined below. The AWP is a cross-functional guide for the annual performance requirements based on the current and near-term projected needs of SCSC. The Contractor shall develop the AWP, and changes thereto, in coordination and collaboration with the appropriate Navy personnel associated with the contract including, but not limited to, the CO, COR, and other Points of Contact (e.g., resource managers) to ensure focus is placed on defining the requirements and matching those requirements to projected funding levels. The AWP is intended to be flexible working document, incorporating changes throughout the year (as approved by the CO) to achieve flexibility and adaptability in meeting the evolving mission requirements, needs, and business environment changes at SCSC. The Contractor shall maintain the AWP as a contract deliverable and continuously update the AWP based on fluctuations in the Government's requirements. Contract clause H.5, Annual Service Plan, and DRD 0.1, Annual Service Plan (ASP), contain additional requirements for the ASP. The ASP shall include the following sections:

A. Summary Annual Service Plan: The Contractor shall develop a top-level summary covering each individual functional area (e.g., Maintenance, Operations, and Engineering) and correlate it with the applicable Contract Line Item Number (CLIN) and funding organization. Each functional area has its own individual requirements as defined below.

B. Maintenance: The Contractor shall develop its approach to meet the maintenance and facility support requirements as defined in SOW Section 1 for the upcoming performance period considering the operational and budgetary parameters provided by the Government. This section of the ASP shall serve as a guide for the maintenance and facility support requirements for the next contract performance period and provides assurance that SCSC maintenance priorities are followed.

0.8 Availability of Utilities

The Government will furnish the utility services at existing outlets for the Contractor's use in those facilities provided by the Government for the work performed under the contract, including electricity, communications, potable water, sewage service, and refuse collection (from existing collection points).

The Contractor shall provide and maintain the necessary service lines from the existing Government outlets to the work site.

0.9 Work Control

The Contractor shall develop and maintain a process for collecting and responding to customer requested services. The Contractor's approach shall include, but not be limited to:

A. A process for answering customer questions, providing status of work, and responding to requests for additional information

B. An approach to promote availability of services

C. The capability to accommodate customer communications from multiple contact points including, but not limited to, phone, email, and web

D. Formal recording of all requested services, including documentation on resolution or actions involved in closing out the request and ensuring requests are not closed prior to their completion and the customer's agreement A process for receiving and processing all customer-requested work, including work under the baseline requirements of this annual task order,(which is initiated through a “Work Request”) under the contract in accordance with the following hierarchy:

Section 1 - Maintenance

1.0 General

The Contractor shall develop and implement a comprehensive maintenance program to protect the health and safety of personnel, protect the environment, protect and preserve SCSC facility capability and capital investment, enable mission performance and minimize facility lifecycle costs. The maintenance program shall include, but is not limited to:

A. Compliance with NPR 8831.2, Facilities Maintenance and Operations Management

B. Comprehensive facility Reliability Centered Maintenance (RCM) Program

C. Proactive Maintenance, including, but not limited to, Preventive Maintenance (PM), Predictive Testing and Inspection (PT&I), Condition Based Maintenance (CBM), Reliability Centered Maintenance (RCM), Service Support Requests (SSRs), and any planned/scheduled repairs associated with facilities, site utility systems, and equipment.

D. Reactive maintenance, including, but not limited to, Trouble Calls and Repairs (Reference SOW Section 1.2.2, Repairs, for the types of repairs performed under this baseline effort).

E. Cognizance of changes in industry practices and implementing necessary changes to the overall maintenance program based on new and/or better practices that would result in more efficient, effective, and reliable facilities, equipment, and systems.

F. Performance of maintenance, repair, and utility operation of the facilities listed in the Real Property Inventory (Appendix 4) and collateral and non-collateral equipment at SCSC including, but not limited to, heating systems, ventilation systems, air conditioning/refrigeration (HVAC/R) systems, site utility systems, plumbing, structures, windows, doors, fire alarms, electrical equipment and systems, boilers, and all equipment for personnel and service elevators.

G. Performance of all maintenance services in accordance with NPR 8831.2 and the requirements of this SOW, including, but not limited to:

1. Repairs associated with facilities, utility systems and equipment. The Contractor shall perform all maintenance and repair according to the design specifications, manufacturer's recommendations, and relevant SCSC handbooks/procedures unless the SCSC COR approves an alternate approach.

2. Implementing all necessary procedures to receive, record, and ensure timely processing of work requirements in the Computerized Maintenance Management System (CMMS), as well as to permit tracking of work in progress

3. Plan, estimate, and schedule work to ensure material, labor, and equipment are available to complete work requirements within the required time limits detailed below

4. Scheduling and arranging work to minimize any interference with SCSC business and mission, particularly in areas critical to mission support activities

5. Performing equipment and utility outages utilizing standard SCSC Wallops outage procedures. The Contractor shall not shut down equipment in mission critical areas without prior approval of Navy Public Works (NPW), except in cases involving the threat of personal injury or critical equipment failure. The Contractor shall immediately notify the COR and or NPW whenever such emergencies occur.

6. Notifying NPW of any work that may disrupt the conduct of normal Government business.

The Contractor shall notify the NPW at least three (3) business days in advance of said work.

At the NPW’s or COR’s direction, the Contractor shall reschedule any work that will cause unacceptable disruptions to the Government's business.

1.0.1 Computerized Maintenance Management System (CMMS)

A. The Contractor shall initiate and maintain records in the CMMS to manage and maintain the full lifecycle of all assets. Assets, at SCSC, are defined as facilities, buildings, structures, utility systems, roofs, and collateral equipment. Data maintained in the CMMS is Government owned and shall be retained by the Government at the end of the contract and provided to potential Offerors as part of any follow-on procurement. The database currently used is the IBM Maximo Asset Management Version 7.5. The Government will provide the Contractor up to 200 licenses for use under this contract. The Contractor shall support the Government in testing all CMMS upgrades and modifications. The Contractor shall remain proficient with Maximo and fully-utilize all available capabilities (e.g., Key Performance Indicator [KPI] manager, reporting features) throughout the life of the contract. The Contractor shall provide access to SCSC Navy MAXIMO assets data and to import and export data from the Contractors MAXIMO system.

B. The Contractor shall utilize the CMMS to perform management of assets, work, services, inventory, procurements, contracts, and scheduling, and to fully populate (real-time) all applicable data fields, including, but not limited to, the fully-burdened cost (e.g., labor) for each TO, labor hours, materials, and inventory. The Contractor is responsible for the integrity of all data input into the CMMS. The Contractor shall submit maintenance reports (Reference DRDs

1.1, Maintenance Data Report, and 1.2, Maintenance Plan Tracking Report) and support all data requests associated with the CMMS records.

1.0.1.1 Equipment Inventories and Updates in CMMS

A. The Contractor shall become familiar with all facility assets at SCSC, which are depicted on the Asset Attachment. The Contractor shall perform an inventory and update the CMMS, as required, to correct errors, anomalies, or to make changes/additions identified by the inventory within 60 calendar days of the initiation of the task order.

B. The Contractor shall record in the Computerized Maintenance Management System (CMMS) database all work accomplished including a descriptive narrative and labor hours, material used and its cost, and completion date within 24 hours of work completion.

C. The Contractor shall continuously update the CMMS during performance to ensure the CMMS is current, accurate, and complete. The Contractor shall replace labels or tags on equipment that are missing or not readable when completing all PMs (and update the CMMS accordingly), identify equipment configuration changes, errors, or deficiencies in the existing facility structures and utility inventories; and recommend changes and/or improvements to the CMMS to the COR.

1.0.1.2 Warranty Program in CMMS

A. The Contractor shall manage all warranties and warranty data of assets in the CMMS, including, but not limited to, all warranties for facilities, structures, utilities, new construction, and equipment that have been transferred to the property accounts of the Government, regardless of the source of the warranty. The Contractor shall update the CMMS to reflect all warranties associated with newly installed equipment, including any warranties associated with the installation of replacement parts in existing equipment. The Contractor shall perform all maintenance that is necessary for the warranties to remain in effect.

B. The Contractor shall provide initial responses to all trouble calls on warrantied equipment. The Contractor shall complete the following actions if investigation reveals a suspected defect covered by the warranty:

1. Take all necessary actions to enforce the warranty.

2. Report to the COR, within two (2) business days, all defective equipment that was installed by a third party. Equipment, components, and parts, other than that installed under this contract, shall not be removed, replaced, or deficiencies corrected while still under warranty of the manufacturer or the installer without prior approval of the CO.

1.0.2 Reliability Centered Maintenance (RCM) Program

The Contractor shall implement a continuous RCM management program and plan (Reference DRD 1.3, Reliability Centered Maintenance [RCM] Program Plan) for the center’s maintainable assets in accordance with NPR 8831.2, including, but not limited to the following:

A. Determining the most effective maintenance mix, including, but not limited to, run to failure, condition-based maintenance, and interval based (time, cycles, operating hours) maintenance, and assuring the RCM program progresses in a proactive versus a reactive mode of operation

B. Providing analyses (e.g., structured methods such as root cause failure analysis and failure modes and effects analysis) and recommendations in a broad range of PT&I technologies including, but not limited to, vibration analysis, motor analysis, thermography, laser alignment, airborne ultrasound, and oil analysis to develop and implement alternative maintenance solutions (e.g., resulting in a reduction of scheduled downtime of equipment, reduction in the number of unexpected failures, and reduction in the type and number of repairs after one [1] year)

C. Utilizing the CMMS for tracking all RCM activities and their effectiveness, including, but not limited to, monitoring, testing, data collection, equipment inventory, equipment warranties, failure codes, and recommended updates to equipment maintenance and associated RCM analysis and trending

D. Providing training in RCM techniques and procedures for all employees performing RCM analysis

1.0.3 Unscheduled Utility Outages

The Contractor shall respond to unscheduled utility outages 24 hours a day, seven days a week, year-round, in accordance with the requirements of SOW Section 1.2.3, Trouble Call and Repair Response and Completion, and report the details of each outage (Unscheduled Utility Outages Report). The Contractor shall notify the SCSC Utility Manager within one (1) hour of an unscheduled utility outage during normal business hours. The Contractor shall notify NPW as soon as possible for unscheduled utility outages that occur outside normal business hours.

1.0.4 Digging Permits and Soil Management

The Contractor shall request and receive a NASA issued dig permit before any work requiring a dig permit is performed. This contract is not responsible to provide the permit only to obtain it.

1.0.5 Critical Spares

The Contractor shall collect, catalog, and maintain information in the CMMS on critical spares as they are identified while performing maintenance and repair activities on SCSC systems and equipment.

Critical spare items are defined as those parts and/or materials that are essential or critical to the operation of a facility and that may require long lead times to obtain. The Contractor shall replace all critical spares consumed by the Contractor in the course of work under this contract. Contractor is not required to provide any Critical Spares only catalog and maintain.

1.0.6 Disaster Preparedness and Response

The Contractor shall provide all labor, supervision, tools, materials, equipment, transportation, and management coordination necessary to respond to emergency response activities provided below. The Contractor’s obligation shall include resolution of unusual or emergency situations. The Contractor may be required to assist SCSC, within the general scope of work, in preparation for, or in response to emergencies. Obligations under this requirement may arise when one or more of the criteria at FAR

18.001 occur, enabling SCSC to utilize “Emergency Acquisition Flexibilities.”

1.0.6.1 Disaster Preparedness and Response

The Contractor shall respond, as directed by the Emergency Operations Center (EOC) and the Navy, in accordance with GPR 8710.2, Goddard Space Flight Center (GSFC) Emergency Management Program (EMP) Plan, and the Hurricane/ Nor'easter Preparedness Plan For SCSC Wallops, to maintain and protect SCSC facilities in the event of human-caused (e.g., facility accidents) and natural disasters (e.g., weather events) including, but not limited to, providing ride-out personnel, sandbags, preparing facilities for weather-related events, and removing weather-related debris.

1.1 Proactive Maintenance

The Contractor shall perform all SCSC proactive maintenance (PM, RCM, PT&I, CBM, PGM, ROI, and any planned/scheduled repairs) as specified in the CMMS and as contained in the ASP. The CMMS establishes the minimum requirements and frequency for all proactive maintenance.

All work covered by this statement of work shall comply with the most current version of NPR 8715.3C, NASA General Safety Program Requirements; NPR 8831.2, Facilities Maintenance and Operations Management Handbook; NPR 8570.1, Energy Efficiency and Water Conservation; OSHA 29CFR; all codes and standards of NFPA; Goddard GPR 1700.6 Confined Space Program; Goddard GPR 1700.5 Control of Hazardous Energy; Goddard GPR 1820.2 Respiratory Protection Program; Goddard GPR 1800.3 Bloodborne Pathogens Exposure Control Plan; Goddard GPR 1840.1 Asbestos Management Program;

NASA NPR 8621.1 Mishap, Close Call Reporting, Investigating and Record Keeping; NHS/IH 1845.3 NASA Health Standard on Hazard Communication and all other applicable federal and state requirements.

Where requirements between guidelines and/or standards contradict, the most stringent requirements apply.

All materials and supplies provided by the Contractor shall be new. Factory reconditioned parts and components may be considered only if new parts are not available and only with the approval of the SCSC COR or Navy PW. All replacement units, parts, components, and materials/supplies used in the performance of the requirements shall be compatible with the existing equipment on which it is to be used, shall be of equal or better quality than original equipment specifications. Parts and components, once installed in the Government facility, become Government property. If the original manufacturer has updated the quality of parts for current production, parts supplied under this contract shall equal or exceed the updated quality. The Contractor shall retain the parts replaced for at least 10 working days after completion of the job and make these parts readily available for inspection by the COR or Navy PW, upon request. After 10 working days, parts shall be forwarded to NASA for disposal. The Contractor shall obtain and maintain manufacturer's operating instructions and maintenance handbooks on all new equipment they install. Documentation shall be kept in the Facilities Operations and Maintenance Library. These documents are the property of the Government.

Open flame work will not be permitted unless the Contractor obtains prior clearances from the Emergency Services Section or the Fire Prevention Inspector

1.1.1 Preventive Maintenance (PM)

The Contractor shall perform the overall SCSC PM program to ensure that PMs are planned, prioritized, and executed in accordance with the requirements in CMMS and the ASP, including completion of all Safety Critical and Pressure Vessels and Pressurized Systems PMs. The Contractor shall inform the COR, on a weekly basis, of all Safety Critical PMs not completed within the time requirements in CMMS. The Contractor shall report all Pressure Vessels and Pressurized Systems PMs not completed in a timely fashion in accordance with NASA-STD-8719.17, NASA Requirements for Ground-Based Pressure Vessels and Pressurized Systems (PV/S), and to the COR on a monthly basis.

1.1.2 Predictive Testing and Inspection (PT&I)

The Contractor shall perform and analyze all phases of the SCSC PT&I program as required in the CMMS, including, but not limited to:

A. Documenting in the CMMS all PT&I “finds” that indicate a change in equipment reliability or service and monitoring the condition of the equipment in such a manner that allows the frequency of testing to be adjusted based on PT&I find rate. NOTE: A “find” is defined as a problem discovered using PT&I that allow a repair to take place before a functional failure, with no unscheduled impact on operations to minimize unscheduled downtime of equipment

B. Up-keeping/updating PT&I equipment as well as providing training as technology changes in the PT&I field

C. Performing follow-up PT&I on all equipment where corrective action results from a PT&I effort or in the performance of acceptance testing and inspection of new equipment/systems

D. Applying PT&I technology, when it is advantageous, to validate the quality and effectiveness of repairs. Performing the follow-up PT&I work at a frequency and duration to establish a new baseline for analysis on the equipment/system

E. Inspecting and evaluating in-service and newly acquired equipment against the criteria in SCSC Asset Appendix 7, Equipment Acceptance Criteria

1.1.2.1 Condition Based Maintenance (CBM) Infrastructure Support

The Contractor shall support the installation, development, operation, and maintenance of infrastructure and hardware required to perform real-time condition monitoring for Condition Based Maintenance, including but not limited to:

A. Configuration and population of data communications, data collection, and data storage using SCSC historian software

B. Development of methodology for determining maintenance required based on data collected from existing and proposed instrumentation, using Government supplied software for data collection, historian, and asset condition monitoring

C. Consolidation of existing monitoring and alarming systems, when advantageous, into a common system for alarming and response tracking

D. Providing technical input and advice to project design teams for standardization of condition-based maintenance instrumentation, communications, and integration into the SCSC monitoring infrastructure

E. Ongoing use of the CBM infrastructure to initiate maintenance based on equipment condition where applicable

F. Ensuring the integration of graphics and response protocol with the existing Energy Management Control System (EMCS)

G. Continuously reviewing and evaluating assets for application of CBM

1.1.3 Service Support Request

Service support requests (SSR) are service activities. The Contractor shall perform SSRs IAW SOW Paragraph 1.2.1.A Routine Trouble Calls.

1.1.4 Scheduled Repairs

All tasks and/or work efforts shall be planned/scheduled. This includes any repairs required on a system that has not failed and is not an emergency repair, and repairs can be planned/scheduled.

1.2 Reactive Maintenance

The Contractor shall complete all Trouble Calls and Unscheduled Repairs (hereafter referred to in this section as repair) to restore a facility or component thereof, including collateral (real property) equipment, to a condition substantially equivalent to its originally intended and designed capacity. The Contractor shall, at a minimum, perform the following:

A. Receive and respond to all Trouble Calls and Repairs 24 hours a day, 7 days a week, year-round based on the priorities and response requirements defined below, and in SOW Section 1.2.3, Trouble Call and Repair Response and Completion Requirements

B. Secure the appropriate SCSC functional approvals prior to executing work

C. Document and record all Trouble Call and Repair data in the CMMS

D. Provide the Requestor with the necessary information (e.g., work request number, classification of the Trouble Call or Repair) to ensure the Requestor is apprised of work status - the COR will resolve all disagreements between the Contractor and Requestor regarding the classification of the work

E. Deliver a report detailing all Trouble Call and Repair work

1.2.1 Trouble Calls (TC) Help Desk responsibilities

The Contractor shall perform the following TCs within the response times required in SOW Section 1.2.3, Trouble Call and Repair Response and Completion Requirements:

A. Routine: Unplanned minor facility problems that are too small to be estimated (usually less than 20 work hours or $2,500)

B. Emergency: Unplanned situations where safety of life or damage to property, immediate mission impact, or loss of utilities are threatened. The Contractor shall divert resources as necessary and work until the emergency is mitigated and critical systems restored. The Contractor shall stabilize the situation ensuring the emergency will not recur, restore essential services that have been interrupted, and schedule any required follow-on repairs. Emergency TCs are not restricted to a level of effort as are Routine TCs.

1.2.2 Repairs

A. The Contractor shall perform planned repairs or replacements on SCSC collateral systems and equipment. The Contractor shall change the work type of an existing TC in the CMMS to “Repair” if it becomes apparent that the work will require planning. The Contractor shall perform repairs to meet or exceed design intent and original equipment specifications. The Contractor shall consider, when economically feasible, upgraded design or equipment specifications for improved operational performance capabilities. The Contractor shall:

1. Perform all repair work with a rough order of magnitude estimate of less than $2,500 under this baseline effort

2. Make a request to the SCSC COR to provide an IDIQ TO for any repairs that have a rough order of magnitude greater than $2,500

B. The Contractor shall prioritize and perform each Repair (scheduled or unscheduled) as indicated below within the response times required in SOW Section 1.2.3, Trouble Call and Repair Response and Completion Requirements:

1. Emergency (Priority 1 Unscheduled): The Contractor shall perform Emergency Repairs in accordance with the requirements of an Emergency TC (Reference SOW Section 1.2.1). Once the emergency is mitigated, the remaining repair work shall be downgraded by the Contractor to a lower priority for completion of the repair work.

2. Urgent (Priority 2 Unscheduled): Repairs required for continued facility operation have a serious impact on mission. Repairs shall be completed to ensure continuous operation of the facility and to restore a safe and healthful environment. Also, if SCSC PW reports a “Safety TC,” it will be treated as an urgent TC.

3. Priority (Priority 3 Unscheduled): Repairs required to support the mission or as required to meet test project deadlines; significant adverse effect on the mission, life, safety, or environment.

4. Routine (Priority 4 Scheduled): Repairs can be scheduled routinely within the capability of the facilities maintenance organization - redundancy is available; impact on mission is insignificant. Repairs are subject to the availability of resources and may be consolidated by facility/zone or as directed by the COR to obtain efficiency of operation.

5. Discretionary (Priority 5 Scheduled): Repairs requested by facility occupants, but not essential to protect, preserve, or restore facilities and equipment; impact on mission is negligible.

6. Deferred (Priority 6 Scheduled): Repairs that may be safely, operationally, and economically postponed; impact on mission is negligible. Repairs should be completed but cannot be scheduled because of higher priority work, funds shortage, or conditions outside the control of the maintenance organization.

1.2.3 Trouble Call and Repair Response and Completion Requirements

The Contractor shall respond and complete all SSRs, TCs and Repairs as follows, unless otherwise agreed to by the COR (NOTE: All times begin at the time the Contractor receives the initial TC or Repair request):

Type Response Completion

Emergency TC and Repair (Priority 1)

A. Normal Business Hours:

20 minutes to the R-Area and 40-minutes to the Island Facilities

B. Outside Normal Business Hours: 2 hours

Until Mitigated

Urgent Repairs (Priority 2) 2 hours 48 hours

Priority Repairs (Priority 3) 8 hours 7 calendar days

Routine Repairs (Priority 4) 5 calendar days 13 calendar days

Discretionary Repairs (Priority 5)

30 calendar days 30 calendar days

NOTE: Only Emergency TCs and Repairs have response and completion times based on the SCSC hours of operation. All other SSRs, TCs and Repairs response and completion times are not dependent on the hours of operation.

1.3 Maintenance Functions

The following sections detail specific maintenance requirements and functions to be performed by the Contractor, as required, in support of all work performed under this contract:

1.3.1 Mechanical and Fluid Process Systems

The Contractor shall provide maintenance, repair, and/or overhaul of mechanical and fluid process systems including, but not limited to, machinery; centrifugal, rotary, and reciprocating compressors;

miscellaneous pumps; plant instrumentation; electrical equipment and components; and various specialized air compressors and dryer systems used at SCSC to provide regular shop air, paint spraying air, pneumatic controls, and hydraulic controls. The contractor shall complete all work in accordance with GPR-1700.8, GSFC Hazard Communication Program, and GPR-8710.8, GSFC Safety Program Management.

1.3.2 Lifting Systems

The Contractor shall provide periodic certification, inspection and testing, maintenance, and repairs to elevators, dumbwaiters, and bucket-lift systems. The Contractor will provide routine service and maintenance to all SCSC Navy security gates and operators. Post all annual elevator certifications in each elevator. The Contractor shall perform all inspection and testing in accordance with applicable state and local regulations, in addition to sections of the National Fire Protection Association (NFPA), American National Standards Institute, Inc. (ANSI) Safety Codes, current OSHA regulations, American Society of Mechanical Engineers (ASME) A17.1, Safety Code for Elevators and Escalators, NASA Safety Standard for Lifting Devices and Equipment, NASA-STD 8719.9.

1.3.3 Welding and Brazing

The Contractor shall perform welding and brazing required for facility mechanical, structural, pressure vessel, and process systems in accordance with GPR-8715.5B, Fire Protection at Goddard Space Flight Center (GSFC), applicable ASME Boiler and Pressure Vessel Code Section IX, ANSI, and American Welding Society (AWS) D1.1, Structural Steel Welding Code, and D1.3, Structural Welding-Sheet Steel.

1.3.4 Lubrication and Hydraulic Systems

The Contractor shall provide maintenance, repair, and/or overhaul of hydraulic and fluid process systems. The Contractor shall complete all work in accordance with GPR-1700.8, GSFC Hazard Communication Program, and GPR-8710.8, GSFC Safety Program Management.

1.3.5 Carpentry and Masonry

The Contractor shall perform carpentry and masonry maintenance and repair in accordance with the definitions, procedures, and carpentry work shall include the internal and external maintenance and repairs of structures and components, including doors, overhead doors, windows, floors, ceilings, finish trim, hardware, and exterior finishes. Masonry work shall include the interior and exterior repair and maintenance of structures, components, and paved surfaces, including concrete pads, sidewalks, brick structures, foundations, pavement, concrete cutting, and roadways.

1.3.6 Electrical Systems and Equipment

The Contractor shall perform maintenance and repair of…