EB Historical Data.pdf

This document is a historical data report presenting enrollment benefits (EB) call center and mailing metrics for the 2025 calendar year. The report contains performance data across four primary categories: call center metrics, enrollment activity, open enrollment activity (covering November 1 through December 15, 2025), and mailed materials tracking. The document includes monthly returned mail statistics spanning January through December 2025, with specific volume counts for each month ranging from 711 items in March to 6,820 items in November. The data encompasses multiple presentation slides that organize the metrics into distinct analytical sections for comprehensive performance review.

The report documents that approximately 21,691 pieces of mailed materials were returned throughout 2025, representing 2.38% of total mailed materials. November experienced the highest returned mail volume at 6,820 items, while March recorded the lowest at 711 items. The report does not contain information regarding pricing terms, set-asides, incumbent vendors, funding sources, or contract award dates. This appears to be an internal performance tracking document rather than a solicitation or contract opportunity document, serving primarily as a reference for historical enrollment and communication metrics.