Attachment 4 - Deliverables for Due Dates.pdf
PDF 127 KB Posted
- Attached to
- Nebraska Medicaid Enrollment Broker
- Solicitation number
- 125920 O3
- Issued by
- Nebraska
About this file
This document is an attachment to a Nebraska Medicaid Enrollment Broker contract opportunity issued by the Nebraska Department of Health and Human Services (DHHS), Division of Medicaid and Long-Term Care (MLTC). The deliverables schedule outlines seventeen work products required during the implementation phase, ranging from strategic planning documents to operational policies and procedures. Key deliverables include an integrated work plan, comprehensive test plan, change management plan, human resources and staffing plan, disaster recovery and business continuity plan, website materials, member education and outreach materials, call center policies and procedures, data specifications, and quality assurance plans. Most implementation phase deliverables are due within 60 to 90 calendar days after contract award, with specific deliverables such as the integrated work plan due at 30 days and others due 60 days prior to the operations start date. The contractor must also submit weekly status reports every Monday and monthly status reports by the 10th calendar day of each month throughout the transition and implementation phases, followed by a post-implementation report 45 days after the initial enrollment launch. During the go-live period (October 1, 2027 to November 1, 2027) and open enrollment period (November 1, 2027 to December 15, 2027), the contractor is required to provide weekly statistical status reports tracking member enrollment, disenrollment, call center activity, performance metrics, and other measures identified by MLTC.
The document does not contain information regarding pricing terms, funding amounts, set-asides, incumbent contractor status, or other financial considerations. No current environment details, renewal options, or contract term duration are specified in this deliverables attachment.
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125920 O3 Nebraska Medicaid Enrollment Broker
Attachment 4 – Deliverables, for Due Dates
Attachment 3, p. 1
Enrollment Broker Implementation Phase
Work Product #
Work Product RFP Reference Due Date
1 Integrated work plan that addresses all project phases
Section V.M.1.a. – Transition and Implementation
30 calendar days after contract award
2 Comprehensive test plan to identify, quantify, resolve, and retest defects
Section V.M.3.e – Quality Assurance (QA) and Monitoring
60 calendar days after contract award
3 Change management plan that documents the Enrollment Broker’s (EB) methodology, approach, and process for change management
Section V.M.4.c – Change Management
60 calendar days after contract award
4 Human resources and staffing plan that addresses EB staffing for the transition/implementation and operational phases of the contract
Section V.D.2.c – Staff Positions
60 calendar days after contract award
5 Disaster recovery plan and business continuity plan
Section V.O.7.c.x– Systems and Technical Requirements
60 calendar days after contract award
6 Website materials about Heritage Health, the EB, and the Managed Care Organization’s (MCO)
Section V.B.3.c – Web Based-Enrollment
90 calendar days after contract award
7 Member mailings and other materials (print and multi-media)
Section V.B.3.d– Written Materials
90 calendar days after contract award
8 Provider directory template Section V.B.3.e - Provider Directory for Members
90 calendar days after contract award
9 Choice counseling materials Section V.B.3.f - Choice Counseling Material
90 calendar days after contract award
Attachment 3, p. 2
10 Member education plan that addresses member outreach, methods of communication, and ongoing member education. It must address the State’s diversity, interpreter services, alternate communication mechanisms, and provide a list of subcontractors involved in member education
Section V.B.3.a.ii.- Member Outreach and Education
90 calendar days after contract award
11 Policies and procedures related to call center staffing, staff training, hours of operations, access and response standards, choice counseling, member enrollment, monitoring of calls, and compliance with all RFP requirements;
confidentiality of member information;
staffing, including position descriptions;
grievances; program integrity; and manual and automated information systems processes
- Section V.B.4- Oral Interpretation and Written Translation Services
- Section V.C.11 Confidentiality;
- Section V.D.5 - Written Policies, Procedures, and Position Descriptions;
- Section V.G. - Program Integrity; and
-Section V.O.9 - System Documentation
90 calendar days after contract award
12 Initial data load specifications and mappings for all data sets
Section V.M.5 - Data Conversion and Data Load
90 calendar days after contract award
13 Internal QA plan for monitoring and improving the enrollment process and the services provided to members and the MCOs
-Section V.M.3.e. - QA and Monitoring;
- Section V.E.1.b - Internal QA Program
60 calendar days prior to operations start date
14 Weekly status report that discusses the schedule’s status, project activities and accomplishments, risk and issues, and resource needs.
Section V.M.1.f. – Project Work Plan and Implementation Status Reports
Close of business (COB) on Monday of each week through transition/ implementation phase
Attachment 3, p. 3
15 Monthly status report that discusses the project’s status, milestones, risks and issues, and external communication activities
Section V.M.1.f. – Project Work Plan and Implementation Status Reports
COB on 10th calendar day of month following reporting month through transition/ implementation phase
16 Post-implementation report that describes hardware, network, software, and operational issues and their resolution
Section V.M.8.c. – Implementation
45 calendar days following the initial enrollment launch
17 Policies and procedures not specified previously
Section V.M.1.. – Policies and Procedures
60 calendar days prior to implementation; Readiness Review
Go-live Period (October 1, 2027 to November 1, 2027)
Work Product #
Work Product RFP Reference Due Date
18 Weekly status that includes statistics related to member enrollment by MCO, assignment type, disenrollment numbers and reasons, call center numbers and reasons, performance measures, mailings, choice counseling and outreach, web portal response time, grievances, and other measures identified by the Nebraska DHHS, Division of Medicaid and Long-Term Care (MLTC).
Section V.L.e. – Additional Reporting Requirements
COB on Monday of each week
Open Enrollment (November 1, 2027 – December 15, 2027)
Work Product #
Work Product RFP Reference Due Date
19 Weekly status that includes statistics related to member enrollment by MCO, Section V.L.d. – Additional Reporting Requirements
COB on Monday of each week until December 24th
Attachment 3, p. 4 assignment type, disenrollment numbers and reasons, call center numbers and reasons, performance measures, mailings, choice counseling and outreach, web portal response time, grievances, and other measures identified by MLTC.
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