J_7_Past_Performance_Questionnaire.docx
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- FBI MS & WEB SUPPORT SERVICES Federal contract opportunity
- Solicitation number
- DJF-16-1200-V-MSSUPPORTSVC
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Past Performance Questions
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ATTACHMENT J-7
PAST PERFORMANCE QUESTIONNAIRE
MICROSOFT CONSULTING & ENGINEERING SERVICES
FBI/DOJ
Name of Offeror: ________________________ Control Number: _____________
Name of Person Contacted: ___________________ Phone: _______________
Company/Organization: _____________________ Position: ______________
Date of Interview: ________________
This information is solicited in support of an evaluation conducted by the FBI to determine the past performance history of a potential FBI Contractor. Your candid response is requested in the area of your satisfaction with the services provided to your organization.
1. Describe the services provided by the Offeror.
a. Did the Offeror have an internal process for the handling of personnel changes and to maintain the continuity of all required positions during the contract life?
b. Did the Offeror have internal procedures for handling rapid responses to critical customer requirements?
c. Did the Offeror provide effective and efficient services of varied complexity to meet requirements?
2. Describe your satisfaction with the performance level of the services provided by the contractor.
| (O) OUTSTANDING |
| The contractor’s performance met contractual requirements and exceeded expectations. Contractor consistently and proactively addressed problems that arose during contract performance before the problems could compromise achievement of contract objectives. |
| (G) GOOD |
| No problems existed or only minor problems for which solutions were available and corrected with minimal disruption to contract requirements. |
| (A) ACCEPTABLE |
| Some problems existed or only minor problems for which solutions were available and corrected with minimal disruption to contract requirements. |
| (N) NEUTRAL |
| The contractor has no past performance to evaluate. |
| (M) MARGINAL |
| Problems existed which the contractor had difficulty in solving without government intervention. The problems led to substantial government oversight and disruption in achievement of contract requirements occurred. Actions taken by the contractor to resolve the problems were ineffective. |
| (U) UNACCEPTABLE |
| Problems existed which the contractor was unable to solve. The problems led to disruption in achievement of contract requirements. Actions taken by the contractor to resolve the problems were ineffective and the Government had to completely intervene in order to meet the requirements. |
| (N/A) NOT APPLICABLE |
| Evaluation area not applicable to this contracted effort |
PERFORMANCE LEVEL
Contractor’s record of meeting deliverable schedules.
O G A N M U N/A
a. Contractor demonstrated responsiveness to customer changes, requests for emergency service, and provided overall satisfactory performance.
O G A N M U N/A
b. Contractor’s record of providing qualified skilled personnel.
O G A N M U N/A
c. Contractor provided innovative solutions to problems encountered within assigned tasks.
O G A N M U N/A
d. Contractor’s record of providing personnel whose approach to assigned tasks reflected personal and technical professionalism.
O G A N M U N/A
3. What aspect of the services provided were you most satisfied with?
4. If a similar need arose again, would you recommend this service provider?
File details come from the government source that posted it. Updated .