CS2 RFP Sec J Attachment J-12_Amendment 05.pdf

QTA-010-CTA-0003

ATTACHMENT J-12

Sample Task Order (STO) #3 - BLUE PERSONNEL TRACKING

1 Background

1.1 A U.S. Federal Agency (USFA) regularly sends personnel overseas in support of a variety of projects. Although much of the work is performed in the larger cities, a large proportion of the tasks require personnel to drive to sites in sparsely populated areas. The wireless communications infrastructure in the cities is reasonably reliable, but there are still numerous areas within the cities where reception is poor or the system is congested. Outside of the cities, wireless communication is frequently non-existent on the roads between towns or at mountainous destinations. Due to the large number of countries with which this USFA interacts, personnel are frequently deployed to regions classified as “high risk” areas – either due to local insurgents or to ongoing military conflicts.

1.2 Security personnel within this USFA have observed the success of the Army Blue Force Tracking system, and they have determined that use of a commercial satellite communications-based solution combined with an intuitive map-based application to support dissemination of position data and exchange of text messages provides great benefits, including:

Ability for local, deployed teams and the central network manager to automatically determine the locations of „friendly‟ teams within an area

Ability for deployed teams to easily identify the positions of risk areas and communicate this to other teams operating locally and to a central network manager

Ability for deployed teams to easily communicate through text messaging in a manner similar to chat applications

1.3 When traveling, personnel must minimize the amount of equipment that they place into checked or carry-on luggage. Once personnel reach their destination airport, they rent vehicles which can range from small to midsize automobiles, cargo vans or off-road vehicles. Minimizing the size, weight and power requirements of equipment needed to implement this capability is an important consideration, along with ease of temporary installations that allow for quick removal and reinstallations daily so equipment can be secured (e.g., in hotel rooms).

Personnel are typically sent to an area in multiple groups of small deployed teams (2-4 people per team) plus additional protective security teams and carry laptops and cell phones with a variety of communication interfaces (e.g., Bluetooth, WiFi) that can be incorporated into a communications solution. The Contractor has the option of supplying all devices used in this capability, or incorporating the BPT capability into existing devices normally carried by personnel.

1.4 USFA is not part of the Department of Defense (DoD), so utilizing the Army Blue Force Tracking system is not an option. Additionally, the budget for this USFA does not permit deployment of a similar standalone system, so this USFA has determined that the most cost effective method to proceed is to leverage an existing commercial capability.

2 REQUIREMENTS

2.1 A requirement exists for the Contractor to provide a communications infrastructure to support the USFA as it operates worldwide, with teams redeploying within or between continents with minimal advance notice (latitudes: 65 degrees North to 65 degrees South; land areas only). This is to be accomplished through the end-to-end implementation and integration of mobile capabilities between deployed teams operating within a region and a central network management system. The central network management center shall be connected by the Contractor through the Internet.

2.2 The Period of Performance for BPT is 3 base years, with two 1 year options.

2.3 Project Planning: The Contractor shall develop a Service Plan in accordance with Section C. The Service Plan should include a description of the systems, a network diagram, procedures and performance metrics to put in place to assure successful and timely completion of the Task, procedures explaining how subcontractors will be managed (if applicable), description of how costs will be controlled, and plan to ensure timely submission of invoices. Additionally, include a description of the process(es) that the Contractor will use to interface with the appropriate Government Representative(s). The Service Plan shall include a project implementation schedule. The Service Plan shall address all assumptions, risks and resultant mitigation plans associated with the proposed solution.

2.4 The system shall support the deployment of USFA teams to multiple countries located on one or more continents on an ad-hoc basis with minimal advance notice.

2.5 USFA personnel will operate any equipment associated with this Task Order installed at the USFA facility. Performance shall take place at the Contractor‟s facilities (CONUS), USFA in Washington DC and multiple locations overseas (OCONUS). The Contractor shall be required to perform background checks for satellite operations staff (commercial, U.S. civil, or foreign). Additionally, the Contractor shall guarantee at least one operations staff member and one decision making authority (e.g., CEO, COO, CTO), who are appropriately cleared for access to the customer‟s operations and/or data, are available for incident response.

2.6 This effort shall include the following requirements. For each, provide a solution description:

2.6.1 Communications Infrastructure: Develop and implement the requisite communications infrastructure to support the USFA mission. Identify chosen components and explain rationale for selection including lifecycle cost considerations. Provide a detailed architecture and explain operation of all required interfaces. The Contractor shall provide link budgets, as applicable. The Contractor‟s solution shall address reliability, availability, and maintainability.

The Contractor shall demonstrate the ability to comply with the Federal Information Security Management Act of 2002 as implemented by National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, “Recommended Security Controls for Federal Information Systems and Organizations” for a high impact information system, specifically addressing the following controls: CA-7, CP-7, SC-7. Regarding CA-7, the Agency specification for reporting is Monthly. Regarding CP-7, the Agency specification for recovery time objective is 24 hours. Regarding SC-7, the Agency specification for Control Enhancement (4e) is Performed Annually, and there is no Agency specification for Control Enhancement (8), so it is per contractor system determination. The Contractor shall demonstrate the ability to comply with the Committee on National Security Systems Policy (CNSSP) 12, to the maximum extent practicable. See attachment J-3 for additional details on Information Assurance.

The communications infrastructure shall have an availability of at least 99.7%.

2.7 The phased deployment of communications installation shall be proposed according to the following schedule:

2.7.1 Phase I (IOC) - Initial Operating Capability (IOC) shall support the installation and deployment of a system connecting USFA deployed teams and Central Site facility. Capabilities for this phase shall include:

Supply of Central Site terminal to main USFA facility in Washington DC. The Government shall install the Central Site terminal in the main USFA facility; the Contractor shall not be permitted entry.

Supply of Remote Site terminals, antennas, and any other necessary user hardware or software to the main USFA facility in Washington, DC.

o Remote Site terminals shall be mobile for vehicular use o Remote Site terminals shall include a “panic button” which shall cause the terminal‟s position icon to noticeably change its status indication on all terminals in the geographic vicinity plus at the central USFA facility.

o Remote Site terminals shall report position at a minimum rate of once per three minutes to as often as once per minute to minimize location offsets during long trips.

o Remote Site terminals shall include the ability to be shut down and disabled from the central site.

Establishment of a central, Contractor-run, 24x7 network management capability

Establishment of a central Contractor-run 24x7 help desk capability Establishment of the infrastructure and supply of terminals to the

Government shall be complete 120 days after Task Order award.

Testing and acceptance of each remote terminal shall be completed within 2 days after Government checkout has been performed at the USFA facility. Operation shall commence immediately after each terminal is tested and accepted.

Remote Site Quantities:

o Number of deployed teams supported: 600 o Deployed Teams will typically be scattered across multiple continents.

o Redeploy of teams within or between continents shall occur with minimal advance notice.

2.7.2 Phase 2 Option (FOC) - Full Capability (FOC) shall support steady state operations of the IOC system and provide the Government with the option to procure additional Central Site and Remote Site terminals. Capabilities for this phase shall include:

Central Site Quantity Update: Up to 3 additional central sites. Central sites will be located within the site coverage areas.

Remote Site Quantity Update: Up to 3,000 additional teams deployed across multiple continents.

Contractor surge capability to support simultaneous use of all Central Site and Remote Site terminals.

2.8 Engineering Support: The Contractor shall clearly explain the recommendation for bandwidth, stating assumptions. The Contractor shall engineer the USFA communications architecture, including capacity planning and preparing and developing designs, plans, and reports. The Contractor shall implement configuration management, prepare engineering documents and reference manuals, and provide engineering and testing services for the USFA communications infrastructure. The Offeror is encouraged to use non-proprietary solutions when possible.

2.9 Sustainment: The Contractor shall implement and execute logistics, training, and O&M support. Deliveries will be sent to the central warehouse. A phased approach may be considered.

2.9.1 Integrated Logistics Support - The Contractor shall develop and implement a maintenance and supply concept necessary to ensure the order, receipt, delivery and accountability of materials necessary to support delivery of the project within the schedule and budget identified by the Government. Logistics support shall include all hardware/software elements and ancillary items necessary for maintaining an operational schedule. The Contractor shall use available commercial materials to the maximum extent possible.

2.9.2 Training - The Contractor shall explain the necessary installation and operation and maintenance training plans and courses. The Contractor shall present the training classes at the main USFA facility in Washington DC.

2.9.3 Installation - The Contractor shall develop necessary installation documentation for the Government to install terminals and operate terminals or any fixed or mobile asset.

2.9.4 Operations and Maintenance - The Contractor shall provide qualified technical support for the duration of the task‟s period of performance. Maintenance support shall include the replacement of defective components, upgrades to include COTS technology insertion, and any software updates, as required. Operations support includes 24/7 NOC support.

2.9.5 Usage - The system shall be available for use on a 24x7 basis, but usage may be sporadic on an ad-hoc basis for varying periods of time.

2.9.6 EMI/RFI Identification and Resolution - The Contractor shall implement and support EMI/RFI identification and resolution procedures. The Contractor shall explain how EMI/RFI identification and resolution will be communicated to the Government. The Government prefers the Contractor have access to a media and voice communications capability capable of protecting “Sensitive, but Unclassified” data.

2.9.7 Network Monitoring - The Contractor shall establish, and provide USFA access to, a common NetOps web portal with multiple secure account access to present the health of the entire BPT system in a consolidated view using data from multiple sources. The Contractor shall collect NetOps metrics on the Central Site, Gateway, Satellite, and Remote Terminal segments of the BPT system.

The Contractor shall specify the NetOps metrics to be collected for each segment, frequency of data delivery, retrieval methods, data units, and data format.

2.9.8 Priced Line Items - At a minimum, pricing is required for the following line items.

The Contractor shall note if certain line items are not separately priced. All prices shall be fixed price.

2.9.9 Commercial satellite communications infrastructure (including satellite bandwidth and terrestrial connections) per unit cost

2.9.10 Network operations center (NOC) operations cost

2.9.11 IOC Central Site terminal cost

2.9.12 FOC additional Central Site terminals cost per unit

2.9.13 Remote Site terminals cost per unit

2.9.14 Engineering Support cost per month

2.9.15 Sustainment support cost per month

2.9.16 Travel can be charged as ODC and is not required as part of the STO pricing.

(END OF ATTACHMENT J-12)