CS2 FO RFP Sec J Attachment J-8_Final.pdf

QTA-010-CTA-0003

ATTACHMENT J-8

PAST PERFORMANCE QUESTIONNAIRE

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 3.104

SECTION 1: CONTRACT IDENTIFICATION (to be completed by the offeror)

A. Contractor: ____________________________________________

B. Cage Code of contractor contract was awarded to: ___________________________________

C. Contract number: ________________________________

D. Contract type: _____________________________

E. Was this a competitive contract? Yes _____ No _____

F. Period of performance: ___________________________________________

G. Initial contract price: ______________________________________

H. Current/final contract price: _____________________________

I. Contractor performed as a Prime or Sub-Contractor: _______________________________________

J. Reasons for differences between initial contract price and final contract prices:

K. Detailed Description of service provided:

SECTION 2. CUSTOMER OR AGENCY IDENTIFICATION (to be completed by the offeror)

A. Customer or agency name: ________________________________

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract, i.e., local, nationwide, worldwide, other Commands:

CONUS and OCONUS.__________________________________________________

SECTION 3. EVALUATOR IDENTIFICATION (to be completed by the evaluator)

A. Evaluator's name: _________________________________________________________________________________

B. Evaluator's title: ______________________________________________________________________________________

C. Evaluator's phone/fax number: ___________________________________________________________________

D. Number of years evaluator worked on subject contract: _____________________

SECTION 4. EVALUATION (to be completed by the evaluator)

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

CODE PERFORMANCE LEVEL

S SUPERIOR - The contractor’s performance meets contractual requirements and exceeds many

(requirements) to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

A ACCEPTABLE - The contractor’s performance meets contractual requirements and exceeds some

(requirements) to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

SA SATISFACTORY - The contractor’s performance meets contractual requirements. The contractual performance contained some minor problems for which corrective actions taken by the contractor were satisfactory.

M MARGINAL - Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U UNSATISFACTORY - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problems for which the contractor’s corrective actions were ineffective.

N NEUTRAL - Not applicable; unable to provide a score.

Technical Capability:

The contractor: S A SA M U N

P1 Provided complete, customized engineering COMSATCOM End-to-End Solutions which included any combination of fixed satellite services, and/or service enabling components

P2 Provided complete, customized engineering COMSATCOM End-to-End Solutions which included any combination of mobile satellite services components, and/or service enabling components

P3 Demonstrated the ability to supply licensing

P4 Demonstrated the ability to supply integration and engineering services

P5 Demonstrated the ability to supply network management services

P6 Provided Design and Engineering Services to include site surveys, developing specifications, drawings, reports, schedules and other related work products, configuration, implementation and installation

P7 Provided ongoing Maintenance and Operational Support Services including, operations support, maintenance plans, and repair services

P8 Provided Customer Care and Helpdesk Support identifying the methods of customer access and hours of operation

P9 Provided Customer Care and Helpdesk Support responding to trouble calls and complaints with identified points of contact, availability, and procedures for problem resolution, information flow, and escalation

P10 Provided equipment operations training

P11 Provided maintenance training

Management Approach

MA1 Adhered to contract schedule

MA2 Defined and mitigated schedule risk

MA3 Delivered quality goods and services

MA4 Conformed to contract specifications

MA5 Is committed to customer satisfaction

Small and Small Disadvantaged Business Participation

SB1 Met or exceeded small business and small disadvantaged business goals set forth in the approved subcontracting plan

SB2 Effectively managed small business participation to meet technical performance

Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

Yes___ Default___ Convenience___ Pending Terminations___ No ___

If yes, please explain (e.g., inability to meet price, performance, or delivery schedules, etc).

SECTION 5: NARRATIVE SUMMARY

Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs? To what extent would you recommend this contractor for additional contracts? Rate on the following scale:

5 = Yes, definitely; 4 = Yes, likely; 3 = Maybe, 2 = No, not likely; 1 = No, not ever; 0 = N/A.

5 4 3 2 1 0

Please provide any additional comments concerning this contractor’s performance, as desired.

Evaluator’s Signature: ______________________________ Date: ___________________________

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Felton Jones, GSA Procuring Contracting Officer

General Services Administration

10304 Eaton Place, 3rd Floor

Fairfax, VA 22030

(END OF ATTACHMENT J-8)