CCWIS System Integrator Overview 12.21.21.pdf

RELEASE RELEASE FUNCTIONALITY FUNCTIONALITY TRAINING AUDIENCE TRAINING METHOD

RELEASE 0

Establish IL CCWIS Architecture, Application/Conversion Design, Legacy Decommission Approach, Human‐Centered Design

Planning Phase ‐ no functionality is released.

No Formal Training in Release 0

Engagement in Planning process with Super Users, other key‐DCFS stakeholders, key CCWIS vendor staff, to help with upcoming UAT in the first and second release.

Engagement with Super Users and other key‐

RELEASE 1 Module: Training and Certifications The Training and Certification Module is a unified virtual training platform and Learning Management System (LMS) to support training and skill development requirements for DCFS and Provider staff including the training and adoption of IL CCWIS.

Training for OLPD Staff and OITS Staff Instructor‐led, in person classroom training of the functionality will be provided for OLPD and OTIS staff in Chicago, Springfield and Champaign‐ Urbana. Follow up training as needed. Webinars and self paced training and "How To" video training will be provided for DCFS staff broadly.

RELEASE 2

Modules: Intake 1.0, Person Management 1.0, Provider Management 1.0, Reporting and Analytics 1.0, CANTS/LEADS Integration, Assessment 1.0

The Intake module records referrals of suspected abuse and neglect, informational requests, and re‐entry applications.

The Person Management modules acts as a central repository for person records ensuring providing one source of truth in viewing and reporting a child’s information and history.

The Provider Management module acts as a central repository for overarching provider information, primary contacts, inquiries, home studies, licensing/certifications, service agreements, and contracts.

The Reporting and Analytics module provides reports and visualization dashboards of CCWIS information.

CANTS/LEADS Functionality: The Intake module will have the ability to search background data in CANTS/LEADS with an interface.

The Assessment module support multiple assessment surveys, results to support decisions and recommendations for the care of children.

Prior to release: Intake Team, DCFS Executive Staff, Quality Assurance Team

Post release roadshows: DCFS Staff and POS Providers

Instructor‐led, in person training will be conducted at 20+ locations statewide with no more than an hour drive for trainees prior to release.

Follow up training as needed. An additional 30+ in‐person "roadshows" trainings statewide post release to generate excitement early in the project.

RELEASE 3 Module: Immersive Learning The Immersive Learning modules provides life‐like virtual training simulations to help DCFS staff and POS Providers increase productivity and operational effectiveness in rendering their services.

Training for OLPD Staff and OITS Staff Instructor‐led, in person classroom training of the Immersive Learning functionality will be provided for OLPD and OTIS staff in Chicago, Springfield and Champaign‐Urbana. Follow up training as needed.

RELEASE 4

Modules: Intake 2.0, Investigation, Case Management, Service Management, Permanency/Adoption, Interstate Compact, Placement/Service Matching, Person Management

2.0, Provider Management 2.0, Reporting and Analytics 2.0, Assessment 2.0

The Investigation module provides capabilities to DCFS investigators to track an investigation case through completion and offers direct interactions with the central registry for effective tracking of appeals after investigations are completed.

The Case Management module allows DCFS case workers to document casework thorough recorded notations and observations for generating a comprehensive history of family engagement and confirming adherence to program standards.

The Service Management module give a unified view of service management activities by case, child, and provider for the management of services provided to children and families interacting with DCFS and its providers.

The Permanency/Adoption module enables capturing of legal and eligibility details relating to Adoption and Guardianship in addition to tracking of subsidies paid out to these adoptive and guardianship parents. Additionally, this module captures details on the children and young adults receiving Independent Living services.

The Interstate Compact module provides a means of secure communication and monitoring of ICPC cases within Illinois and across other States via National Electronic Interstate Compact Exchange (NEICE) integration.

The Placement/Service Matching module is used to guide the placement process for matching children with appropriate services.

All DCFS Staff

All POS Provider Staff

Instructor‐led, in person training will be required for all DCFS operations: intake units, investigation units, case managers, POS staff and partner university staff. Executive staff and all DCFS staff as needed.

20+ locations with no more than 1 hour drive for trainees. Follow up training as needed.

RELEASE 5

Modules: Foster Parent Portal and Recruitment 1.0, Workload Management Automation

Foster Parent Portal and Recruitment module centralizes and streamlines recruitment processes statewide in order to maximize the outreach for foster parents.

The Workload Management Automation module provides chatbots, virtual assistants and or AI functionality to assist DCFS workers with their workload.

DCFS and POS Staff (Training, Licensing, Recruitment)

Foster Parents

Live Webinars for DCFS and POS Staff. Live Webinars, Self‐Paced Training and "How To" videos will be created and offered for Foster Parents logging onto the system as a guide to using the portal.

RELEASE 6

Modules: Finance, Eligibility, Interfaces, Federal Reports, Person Management 3.0, Provider

Management 3.0, Reporting and Analytics 3.0, Family First (FFPSA)

The Finance module integrates data from Case Management, Service Management, Provider Management, and Person Management modules to enable accurate and timely payments to service providers.

The Eligibility module enables accurate eligibility determinations for children so that correct funding sources can be used when paying for services. This module is designed to provide accurate information regarding eligibility of individual services for federal funds by using person, provider, and service details.

The Federal Reports module provides the ability to generate AFCARS, NCANDS, and NYTD reports in the appropriate file format.

Backoffice / Administration Staff (Including Grants and B&F)

Instructor‐led, in person training will be provided for the Back office / Administration Units on functionality. Training will be in 11 locations statewide. FFPSA in person training will be directed at State employees with Family First compliance responsibilities. Follow up training as needed. Multiple Live Webinars will be held for any staff wising to view this functionality.

RELEASE 7

Module(s) Included: Children360, Adoption Portal, Foster Parent Portal and Recruitment 2.0

The Children360 modules provides data and information to better understand and analyze risk factors, barriers to accessing care, and determine which interventions are most effective for children.

The Adoption module centralizes and streamlines recruitment processes statewide in order to maximize the outreach for adoptive parents.

Executives/Administration (Children360)

DCFS and POS Staff (Training, Licensing, Post Adoption)

Adoptive Parents

Instructor‐led, in person training for Children360 for DCFS executives and policy personnel. There will be 11 training facilities statewide.

Follow up training as needed. Multiple Live Webinars, Self‐Paced Training and "How To" videos will be created and offered for Adoptive Parents and DCFS Staff to guide to using the Adoption portal.