P09 PWS Janitorial Services B4OY 12.18.docx

Performance Work Statement – JANITORIAL SERVICES

1.0 INTRODUCTION:

The contractor shall furnish all labor to provide aseptic and aesthetic housekeeping cleaning services. Cleaning services shall be performed in a manner that will maintain an infection control compliant facility condition, present a neat and professional appearance, and shall meet all of The Joint Commission (TJC) standards, and National Environmental Cleaning Standards. Locations and Cleaning Service Area Square Footage are listed below:

Estimated Period of Performance:

Base Year: 01 Aug 2026 through 31 July 2027 Option Year 1: 01 Aug 2027 through 31 July 2028 Option Year 2: 01 Aug 2028 through 31 July 2029 Option Year 3: 01 Aug 2029 through 31 July 2030 Option Year 4: 01 Aug 2030 through 31 July 2031

Rocky Mountain Regional VA Medical Center (RMRVApMC) – 1700 N. Wheeling St., Aurora Colorado, 80045 – (545,000 Cleanable Square Footage) – Including the Patriot Brew, Cafeteria and Shop.

The Fisher House - 1700 N. Wheeling St., Bldg. R, Aurora, Colorado, 80045 10,606 Cleanable Square Footage)

Valor Point Domiciliary – 7350 W. Eastman Ave., Lakewood, Colorado, 80027 (25,397 Cleanable Square Footage)

2.0 OBJECTIVE:

The objective is to optimize facility sanitation, cleanliness, and safety in support of ECHCS’s mission of providing quality healthcare in a safe, hygienic, and aesthetically pleasing medical facility. The Contractor shall provide cleaning and remediation services that prioritize removal of all soiling, stains, marks, scuffs, and other foreign material while also enhancing infection control by disinfecting all surfaces. This includes sweeping, mopping, vacuuming, floor scrubbing, burnishing, shampooing carpets, high/low dusting (up to 12 feet), cleaning restrooms (sinks, counters, walls, partitions, floors, commodes, grout, urinals, and dispensers), steam cleaning, cleaning doors/entry ways, cleaning glass up to 8 ft., cleaning stainless steel, cleaning water fountains, cleaning walls, cleaning staff lounges (counters, sinks, floors, tables, walls, dispensers, baseboards, and trash cans), cleaning dispensers/drip trays, cleaning grout, and removal of trash/cardboard and all other general housekeeping duties required in a hospital setting.

3.0 HOURS OF OPERATION/PLACE OF PERFORMANCE

The Contractor shall perform services by this contract to include holidays and weekends. The breakdown for each facility is listed below.

Rocky Mountain Regional VA: The Contractor should be available Monday through Sunday 7:00am – 11:30pm to address common areas and non-direct patient care areas Fisher House: The Contractor should be available Monday through Sunday 7:00am – 3:30pm Valor Point Domiciliary: The Contractor should be available Monday through Sunday 6:00am – 8:30pm.

4.0 SCOPE OF WORK:

The Contractor will provide cleaning services for:

4.1 Rocky Mountain Regional VA:

a) Bldg. C (Concourse) to consist of all levels and skybridges/vestibules

b) Walkway connector for Bldg. A (CBS) and Bldg. C (CON)

c) Bldg. L (Energy Center)

d) 1st, 2nd, and 3rd floors of Bldg. B (Research)

e) Canteen

f) Coffee Shop

g) VCS Store

h) Police Service’s Foyer

i) Police Services Areas on the Service level and the 1st floor

j) Phone Operator Office (D1-189) and bathroom (D1-189c), Patient Advocate Office (D1- 177), Administrative Office (D1-193), Patient Advocate Office (D1-177), Patient Experience Office (D1-179), Decedent Affairs Office (D1-181) other Administrative offices to include staff lounge (D1-183, D1-185, D1-187) and hallway located between Pharmacy Waiting Area and Phone Operator Office

k) Chapel

l) Auditorium

m) Bldg. G 2nd floor, G-153

n) Bldg. A 1st, 2nd, 3rd, and 4th floors

o) All Administrative areas in the Concourse Service Level, the Service Level of buildings D, F, H, & K, as well as all Service Level Staff Lounges. The Administrative areas includes but is not limited to;

1. Nutrition & Food Service (N&FS) – HS-148

2. Biomed – HS-149

3. Mailroom – KS-105

4. Logistics – KS Admin Area

5. Warehouse – KS-100A

6. Environmental Management Service (EMS)

7. Grounds Maintenance Shop – CS-225

8. Supply Chain Management Service (SCMS) – DS-115

9. Pharmacy Admin Area Cubicles – FS-104

p) Agent Cashier, to include behind the counter

q) DAT 3 Surgical Service Administrative Area and Lounge

r) All Elevators and elevator vestibules

s) Administrative Office off of Bldg. H1 elevator vestibule

t) All patient waiting areas

u) Patient Visitor Parking North; Patient Visitor South; Parking Staff North elevator vestibules, elevators, and stairwells.

v) All stairwells within the facility.

4.2 Fisher House:

a) House Managers Office

b) Kitchen

c) Laundry Room

d) Dining Room

e) Living Room

f) Common Area Bathrooms

g) Halls

h) Entry Foyer

i) Staircase

j) Porch

k) Guest Room & bathroom after discharge

4.3 Denver Domiciliary:

Women’s Wing:

a) Resident Bedrooms

b) Computer Room

c) Laundry Room Men’s Wing:

a) Resident Bedrooms Lounges

b) Training Room

c) Computer Room

d) Laundry Room Upstairs area:

a) Nurses Station/Med Room

b) Dining Room

c) Common Area Bathrooms

d) Education Rooms

e) Main TV Area

f) Public Restrooms

Down Stair Area:

a) Common Area Bathrooms

b) Administrative Offices

c) Recreational Room

d) Gym

e) Conference Room

f) Break Room

g) Cubicle Area

h) Storage Areas

5.0 REQUIREMENTS:

The contractor shall provide the managerial, onsite supervisory, administrative, direct, and overhead personnel necessary to perform the work specified in the contract, including the provision of all labor and the transportation of required supplies to and from facilities to ensure that these cleaning and remediation housekeeping services are performed at a healthcare level of aseptic cleanliness. The Contractor will provide to the Contracting Officers Representative, (COR), and/or Point of Contact (POC), with a weekly “Report of Labor Hours” per site. The “Report of Labor Hours” shall be broken down by discipline; Manager, Supervisors, and Housekeeping Employees. The VA may also request additional labor hours for special projects.

6.0 BASIC CLEANING SERVICES:

The contractor shall accomplish all cleaning tasks and remediation services to meet the requirements of this PWS. The facility's appearance must fully meet the sanitary and aesthetic requirements for beneficiary healthcare. All cleaning and disinfection will be accomplished using VA provided disinfectant. All areas of responsibility in this requirement shall adhere to Attachment 6, Standards of Cleanliness.

SAFETY NOTE: Contract employees will post yellow floor warning signs around the areas they are mopping to warn people of wet floor danger. Contract employees will ensure a dry, safe area is available for people to walk on at all times. If necessary, only mop half of the hallway, let it dry, then mop the other half.

Microfibers are a one-time use.

Johnny mops are a one-time use.

6.1 Clean and Disinfect Surfaces and Fixtures

a) Ensure all surfaces of sinks, water fountains, and plumbing fixtures are cleaned, disinfected with EPA-approved hospital-grade germicidal detergent, and polished dry.

b) Ensure all blood and other body fluids are cleaned immediately.

c) Maintain waiting rooms free from paper, trash, empty bottles, gum, tar spots, wet areas, or other foreign substances on floors.

6.2 Maintain Walk-Off Mats and Runners

a) Regularly vacuum all interior and exterior floor mats.

b) Ensure mats and runners are free of visible lint, litter, soil, and other foreign matters.

c) Ensure soil and moisture under mats are cleaned and mats are returned to their normal locations.

d) Ensure walk-off mats are placed at all entries during rain or snow and are promptly removed and placed in the dirty laundry cart when not needed.

e) Ceiling and Light Fixtures Cleaning

f) Ensure ceiling areas are free from dust, cobwebs, and other debris.

g) Clean light fixtures' exterior and interior up to 12 feet in height to maintain them free from soil, stains, dead insects, deposits, and cleaning chemical residues.

6.3 Clean Walls and Wall Features

a) Ensure all wall surfaces, including cove bases, light switches, outlets, and data points, are visibly clean and free from dust, grit, soil, cobwebs, fingerprints, tape, and other marks.

b) Notify relevant personnel of any damage, stubborn marks, or surfaces needing repair.

6.4. Clean and Maintain Doors

a) Maintain doors, door glass, side glass panels, door tracks, and door jambs free of dust, smudges, streaks, tape, and marks.

b) Ensure metal push/pull/kick plates and door hardware are clean with a uniform luster.

6.4 Clean Interior Glass and Mirrors

a) Ensure all interior glass surfaces, partitions, display cases, and directory boards are free from film, streaks, dirt, smudges, water, or other foreign matter.

6.5 Maintain Curtains and Blinds

a) Ensure all blinds, curtains, shades, and their components are free of dust, soil, lint, stains, and cobwebs.

b) Report any malfunctions or soiled privacy curtains needing replacement to relevant personnel.

6.7 Clean Water Fountains and Ice Machines

a) Ensure all surfaces of water fountains and ice machines are cleaned, disinfected, and free from stains, streaks, mineral build-up, and other residue.

b) Ensure all metal surfaces have a uniformly bright finish.

6.8. Clean Air Vents and TVs

a) Regularly clean all air vents, ensuring they are free of mildew, dust, and dirt.

b) Clean all TVs in corridors and waiting rooms without spraying liquids directly on them.

6.9 Surface and Spot Cleaning

a) Ensure all horizontal and vertical surfaces up to the ceiling are free from dust, lint, smudges, stains, and foreign matter.

b) Ensure wheels, casters, bases, and frames of chairs and beds are also clean.

6.10 General Dusting

a) Perform wet dusting or cleaning on all horizontal and vertical surfaces to eliminate dust and ensure cleanliness with VA-approved germicidal.

6.11 Furniture Cleaning

a) Ensure all furniture is free of dust, dirt, spills, stains, and spots.

b) Move and clean beneath all movable furniture during deep cleaning.

6.12 Waste Management

a) Regularly empty, clean, and sanitize all waste containers.

b) Replace all plastic trash receptacle liners and deliver waste to designated areas.

6.13 Restroom Supplies Management

a) Ensure restrooms are adequately stocked so supplies do not run out within 8 hours of cleaning.

6.14 Artificial Plants Maintenance

a) Ensure all artificial plants and containers are free of dust and debris.

6.15 Restroom and Shower Area Cleaning

a) Completely clean and disinfect all surfaces in public restrooms and showers daily.

b) Maintain a cleaning log for each restroom, to be provided monthly to relevant personnel.

6.16 Descale Showers, Toilets, and Urinals

a) Perform routine descaling to keep surfaces free from streaks, stains, scale, scum, urine deposits, mold and rust.

6.17 Staff Lounge Cleaning

a) Ensure the staff lounge is cleaned daily, including mopping floors, emptying trash, and cleaning under appliances.

6.18 Common Areas Maintenance

a) 6.18.1 Regularly clean waiting areas, corridors, and other common spaces to maintain cleanliness standards.

b) 6.18.2 Ensure entrance mats are cleaned and changed as necessary during inclement weather.

6.19 Vacuum and Clean Carpets

a) 6.19.1 Vacuum carpeted areas weekly or when visibly dirty, remove any spots using the approved methods.

b) 6.19.2 Periodically clean carpets using commercial practices to ensure a uniform appearance.

6.20 Floor Cleaning

a) Maintain all resilient and non-resilient floors by sweeping, mopping, and performing necessary floor conditioning daily.

b) Ensure all floors are free from dirt, scuff marks, and other foreign matter.

6.21 Outbreak Response

a) Promptly report any outbreaks of infectious diseases and assist with high-level disinfection as per VA guidance.

b) Ensure sick staff do not report to work.

6.22 Water Leak Management

a) Quickly contain and clean up water leaks and floods to ensure public safety and building integrity.

b) Immediately report major leaks or floods outside designated areas and start the cleanup process.

6.23 Veterans Canteen Service (VCS) Cleaning

a) Provide cleaning services to the VCS in line with the specified cleaning schedule.

b) Perform daily, weekly, monthly, quarterly, yearly, and as-needed cleaning for the Patriot Cafeteria, Patriot Brew Coffee Shop, and Patriot Retail Store.

c) Maintain clean floors and perform trash removal for the Patriot Cafeteria during operating hours.

6.24 Detailed Cleaning Requirements and Frequencies

a) Ensure concourses, walkways, buildings, foyers, operator desks, and other specified areas are cleaned regularly according to specified schedules.

b) Provide necessary cleaning to the Fisher House, DOM, and assigned areas with high levels of cleanliness to match hotel standards.

c) Ensure timely response to emergency clean-ups and outbreaks.

d) Maintain a high standard for all cleaning activities to meet regulatory and VA standards.

6.25 Contractor Staff Supervision & Requirements

a) Provide sufficient management, training, and supervision of contract personnel to ensure tasks are performed efficiently, accurately, on time, and in compliance.

b) Maintain a roster of trained personnel, ensure availability of key personnel, and backup employees.

c) Ensure contractor personnel maintain proper hygiene and conduct according to VA standards.

d) Ensure health and safety compliance, including the use of personal protective equipment (PPE).

6.26 Quality Control for Contract Service

a) Develop and maintain a Quality Control Plan to assure the requirements of the contract are consistently met.

b) Implement an inspection system, methods for identifying deficiencies, and maintain inspection and corrective action records for review by the Government.

6.27 Provide Basic Cleaning Services

a) Provide basic cleaning services to the Patriot Cafeteria, Patriot Brew Coffee Shop, and Patriot Retail Store located in the Rocky Mountain Regional VA Medical Center’s main concourse area.

b) Specific Cleaning Services and Frequencies

c) Provide cleaning services daily, weekly, monthly, quarterly, yearly, and as needed for the VCS areas.

6.28 Areas and Elements to be Cleaned

a) Clean and service the following areas and elements:

b) Food serving line

c) Walls, floors, and baseboards

d) Light fixtures, ceiling and wall vents, ceiling tile grids

e) Floor mats

f) Trash cans and trash removal

g) VCS equipment and vending machines

h) Tabletops, tables, chairs, and stands

i) Maintain Clean Floors and Trash Removal

6.29 Patriot Cafeteria

a) Maintain clean floors and perform trash removal for the Patriot Cafeteria throughout the cafeteria operating hours.

b) Spot mop spills as they occur and ensure wet floor signs are used whenever damp/wet mopping floors.

c) Assign enough personnel to cover the Patriot Cafeteria throughout the day, during normal operating hours.

d) Clean all glass surfaces.

6.30 Thorough After-Hours Cleaning

a) Perform a more thorough cleaning of the Patriot Cafeteria, Patriot Brew, and Patriot Retail Store, after store closes.

b) Pay special attention to cleaning the food preparation area, floors, tabletops, chairs, serving lines, food and beverage machines, and kitchen areas.

7.0 CLEANING REQUIREMENTS AND FREQUENCIES:

The tasks frequencies referenced below indicates the minimum acceptable cleaning frequencies; however, it is the responsibility of the Contractor to re-clean in areas where deficiencies have been identified, recorded, and reported to the Contractor by the COR and/or POC. Following the Contractor’s re-cleaning, the COR and/or POC will re-evaluate such areas. Re-cleaning is required until the deficiency has been corrected.

Areas listed below are located at RMR. (1700 Wheeling Street, Aurora, CO 80045) Spill and Emergency response will be required within 30 minutes of reporting for all areas covered by the contractor.

7.1 Concourse, Level 1: (CON) The following area is high traffic and should receive service Monday through Sunday on a consistent basis. (Minimum of three times daily, more if required)

a) Remove all trash as needed

b) Vacuum as needed

c) Damp dust weekly or visibly soiled

d) Dust mop and damp mop as needed, especially on rain or snow days

e) Clean all internal glass windows and glass doors with glass cleaner

f) Wipe down furniture once weekly or as needed to address spills/dirt.

g) Refill any empty hand sanitizer dispensers

7.2 Concourse, Level S, 2 & 3: (CON) The following area should receive service Monday through Sunday on 2nd shift. (Minimum of once daily, more if required)

a) Remove all trash as needed

b) Vacuum as needed

c) Damp dust weekly or visibly soiled

d) Dust mop and damp mop as needed, especially on rain or snow days

e) Clean all internal glass windows and glass doors

f) Refill any empty hand sanitizer dispensers

7.3 Walkway connector: (Bldg. A) The following area should receive service Monday through Friday on 2nd shift. (Minimum of once daily)

a) Remove all trash

b) Dust mop and damp mop as needed, especially on rain or snow days

c) Clean all internal glass windows and glass doors

d) Refill any empty hand sanitizer dispensers

7.4 Bldg. L, Level 1, 2 and 3: (ENC) The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a) Empty all trash cans, clean the can if needed and install a clean liner

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c) Vacuum once weekly or visibly soiled

d) Damp dust weekly or visibly soiled

e) Wipe down furniture once weekly or as needed to address spills/dirt

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor

g) Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers

h) Refill any empty hand sanitizer dispensers

i) Clean all internal glass windows and glass doors

j) Remove any empty boxes from the area

k) Take all collected trash to the compactor at loading dock and compact it

l) Clean/polish water fountains and stainless steel

m) Clean conference rooms at least once weekly, or as needed

7.5 Bldg. B, Level 1, 2 and 3: (Research) The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a) Empty all trash cans, clean the can if needed and install a clean liner

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c) Vacuum once weekly or visibly soiled

d) Damp dust weekly or visibly soiled

e) Wipe down furniture once weekly or as needed to address spills/dirt

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor

g) Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h) Refill any empty hand sanitizer dispensers

i) Clean all internal glass windows and glass doors

j) Clean/polish water fountains and stainless steel

k) Remove any empty boxes from the area

l) Take all collected trash to the compactor at loading dock and compact it

m) Clean conference rooms at least once weekly, or as needed

7.6 Canteen: See 6.27 and Table 1, Lines 18 - 33 for cleaning requirements and standards.

7.7 Patriot Brew: See 6.27 and Table 1, Lines 18 – 33 for cleaning requirements and standards.

7.8 Patriot Retail Store: See 6.27 and Table 1, Lines 50 - 59 for cleaning requirements and standards.

7.9 Police Service’s Foyer: The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

b) Vacuum once weekly or visibly soiled.

c) Damp dust weekly or visibly soiled.

d) Refill any empty hand sanitizer dispensers.

e) Clean all internal glass windows and glass doors.

f) Remove any empty boxes from the area.

g) Take all collected trash to the compactor at loading dock and compact it.

7.10 Police Service’s Area, Level S & 1: The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a) Empty all trash cans, clean the can if needed and install a clean liner

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c) Vacuum once weekly or visibly soiled

d) Damp dust weekly or visibly soiled

e) Wipe down furniture once weekly or as needed to address spills/dirt

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor

g) Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h) Refill any empty hand sanitizer dispensers.

i) Clean all internal glass windows and glass doors.

j) Remove any empty boxes from the area.

k) Take all collected trash to the compactor at loading dock and compact it.

l) Clean/polish water fountains and stainless steel.

m) Clean conference rooms at least once weekly, or as needed.

7.11 Phone Operator & Connected Bathroom: (D1-189 & D1-189c) The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a) Empty all trash cans, clean the can if needed and install a clean liner

b) Dust mop and damp mop all floors. This includes moving anything on wheels and , cleaning behind and underneath it. Clean up any spills.

c) Vacuum once weekly or visibly soiled

d) Damp dust weekly or visibly soiled

e) Wipe down furniture once weekly or as needed to address spills/dirt

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor

g) Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h) Refill any empty hand sanitizer dispensers

i) Clean all internal glass windows and glass doors.

j) Remove any empty boxes from the area

k) Take all collected trash to the compactor at loading dock and compact it

l) Polish stainless steel

7.12 Patient Advocate Office, Patient Experience Office, Decedent Affairs Office and other Administrative offices to include staff lounge and hallway located between Pharmacy Waiting Area and Phone Operator Office: D1-177, D1-179, D1-181, D1-183, D1-185, D1-187) The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a) Empty all trash cans, clean the can if needed and install a clean liner

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c) Vacuum once weekly or visibly soiled

d) Damp dust weekly or visibly soiled

e) Wipe down furniture once weekly or as needed to address spills/dirt

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor

g) Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h) Refill any empty hand sanitizer dispensers

i) Clean all internal glass windows and glass doors.

j) Remove any empty boxes from the area

k) Take all collected trash to the compactor at loading dock and compact it

l) Polish stainless steel

7.13 Chapel and Chapel Offices: The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a) Empty all trash cans, clean the can if needed and install a clean liner

b) Vacuum once weekly or visibly soiled

c) Damp dust weekly or visibly soiled

d) Wipe down furniture once weekly or as needed to address spills/dirt

e) Refill any empty hand sanitizer dispensers

f) Clean all internal glass windows and glass doors.

g) Remove any empty boxes from the area

h) Take all collected trash to the compactor at loading dock and compact it

i) Polish stainless steel.

7.14 Auditorium: The following area shall receive service by the contractor Monday through Friday on 2nd shift. Special attention should be paid to this area after meetings, events, and luncheons:

a) Empty all trash cans, clean the can if needed and install a clean liner.

b) Vacuum once weekly or visibly soiled.

c) Damp dust weekly or visibly soiled.

d) Wipe down furniture once weekly or as needed to address spills/dirt.

e) Refill any empty hand sanitizer dispensers.

f) Remove any empty boxes from the area.

g) Take all collected trash to the compactor at loading dock and compact it.

h) Polish stainless steel.

7.15 Bldg. G 2nd floor: The following area shall receive service Monday through Friday on 1st shift.

a) Empty all trash cans, clean the can if needed and install a clean liner.

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c) Vacuum once weekly or visibly soiled.

d) Damp dust weekly or visibly soiled.

e) Wipe down furniture once weekly or as needed to address spills/dirt.

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g) Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h) Refill any empty hand sanitizer dispensers.

i) Clean all internal glass windows and glass doors.

j) Clean/polish water fountains and stainless steel.

k) Remove any empty boxes from the area.

l) Take all collected trash to the compactor at loading dock and compact it.

m) Clean conference rooms at least once weekly, or as needed.

7.16 All Patient Waiting Areas and bathrooms, Level 1, 2 and 3: The following areas are high traffic and shall receive service Monday through Saturday on 1st and 2nd shift. (Minimum of twice daily, more if required)

a) Empty all trash cans, clean the can if needed and install a clean liner.

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c) Damp dust weekly or visibly soiled.

d) Clean all internal glass windows and glass doors.

e) Refill any empty hand sanitizer dispensers.

f) Wipe down furniture once weekly or as needed to address spills/dirt.

g) Remove any empty boxes from the area.

h) Take all collected trash to the compactor at loading dock and compact it.

i) Polish stainless steel.

j) Clean the restroom; including the toilet, urinals, sink, walls, and floor.

k) Stock “Cover your Cough” stands

7.17 Bldg. A, Level 1, 2, 3 and 4th floor waiting area to include restrooms: The following area shall receive service by the contractor Monday through Friday on 2nd shift. Special attention should be paid to this area after meetings, events, and luncheons:

a) Empty all trash cans, clean the can if needed and install a clean liner.

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c) Vacuum once weekly or visibly soiled.

d) Damp dust weekly or visibly soiled.

e) Wipe down furniture once weekly or as needed to address spills/dirt.

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g) Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h) Refill any empty hand sanitizer dispensers.

i) Clean all internal glass windows and glass doors with glass cleaner.

j) Clean/polish water fountains and stainless steel.

k) Remove any empty boxes from the area.

l) Take all collected trash to the compactor at loading dock and compact it.

m) Clean conference rooms at least once weekly, or as needed.

n) Carpets shall be extracted quarterly or as necessary dependent upon location and high traffic areas.

7.18 Administrative areas & Staff Lounges in the Service Level: The following areas shall receive service by the contractor Monday through Friday on 1st shift. (N&FS, BioMed, Mailroom, Logistics, Warehouse, EMS, SCMS (DS-115) including all staff lounges in the service level areas).

a) Empty all trash cans, clean the can if needed and install a clean liner.

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c) Vacuum once weekly or visibly soiled.

d) Damp dust weekly or visibly soiled.

e) Wipe down furniture once weekly or as needed to address spills/dirt.

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g) Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h) Refill any empty hand sanitizer dispensers.

i) Clean all internal glass with glass cleaner.

j) Clean/polish water fountains and stainless steel.

k) Remove any empty boxes from the area.

l) Take all collected trash to the compactor at loading dock and compact it.

m) Clean conference rooms at least once weekly, or as needed.

7.19 Agent Cashier: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a) Empty all trash cans, clean the can if needed and install a clean liner.

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c) Vacuum once weekly or visibly soiled.

d) Damp dust weekly or visibly soiled.

e) Wipe down furniture once weekly or as needed to address spills/dirt.

f) Refill any empty hand sanitizer dispensers.

g) Clean all internal glass with glass cleaner.

h) Remove any empty boxes from the area.

i) Take all collected trash to the compactor at loading dock and compact it.

7.20 DAT 3 Surgical Service Administrative Area and Lounge: The following area shall receive service by the contractor Monday through Friday on 2nd shift.

a) Empty all trash cans, clean the can if needed and install a clean liner.

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c) Vacuum once weekly or visibly soiled.

d) Damp dust weekly or visibly soiled.

e) Wipe down furniture once weekly or as needed to address spills/dirt.

f) Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g) Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h) Refill any empty hand sanitizer dispensers.

i) Clean all internal glass with glass cleaner.

j) Clean/polish water fountains and stainless steel.

k) Remove any empty boxes from the area.

l) Take all collected trash to the compactor at loading dock and compact it.

m) Clean conference rooms at least once weekly, or as needed.

7.21 All Elevators and elevator vestibules: The following area shall receive service by the contractor Monday through Friday on 2nd shift.

a) Dust mop and damp mop floors daily or immediately when visibly dirty.

b) Clean walls once weekly unless visibly dirty.

c) Clean/polish stainless steel once weekly unless visibly dirty.

d) Clean grates once weekly.

7.22 Administrative Office off Bldg. H1 elevator vestibule: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a) Empty all trash cans, clean the can if needed and install a clean liner.

b) Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c) Damp dust weekly or visibly soiled.

d) Wipe down furniture once weekly or as needed to address spills/dirt.

e) Remove any empty boxes from the area.

f) Take all collected trash to the compactor at loading dock and compact it.

7.23 Patient Visitor Parking North; Patient Visitor South; Parking Staff North elevator vestibules, elevators, and stairwells: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a) Dust mop and damp mop floors daily or immediately when visibly dirty.

b) Clean walls once weekly unless visibly dirty.

c) Clean/polish stainless steel once weekly unless visibly dirty.

d) Clean grates once weekly

7.24 Grounds Maintenance Shop: CS-225 to be cleaned twice weekly (Tuesdays & Thursdays).

a) Dust mop and damp mop floors twice weekly or when directed by COR/POC.

b) Empty trash twice weekly or when directed by COR/POC

c) Wipe down tables twice weekly or when directed by COR/POC.

7.25 All stairwells within the facility.

a) Dust mop and damp mop floors once weekly unless visibly dirty.

b) Clean walls and handrails once weekly unless visibly dirty.

All area listed below is located at the Fisher House (1700 N. Wheeling St., Bldg. R, Aurora, Colorado, 80045)

7.26 Fisher House: The following area shall receive service by the contractor Monday through Sunday on 1st shift

a) Provide high quality hotel style cleaning to our Fisher House.

b) The Fisher House is a hotel style facility where families may stay while their loved ones are receiving treatment at the medical center. It is located at 1954 Quentin, Aurora, CO 80010. It has common use areas for all residents to share; kitchen, dining room, living room, laundry room and outside patio. Some occupants only stay for one night, some may stay for a few weeks. Residents are responsible for most of their room cleaning responsibilities during their stay.

c) Assigned housekeepers will clean all common areas daily and any rooms where residents have checked out.

d) Tasks include cleaning public restrooms and all common spaces including the Managers office, cleaning the kitchen to include appliances (in and out), counters and floors, emptying and loading the dishwasher, cleaning the dining and living room, cleaning shared use laundry room, cleaning sleeping rooms and private restrooms when occupants check out to include but not limited to vacuuming rooms, dusting (high and low), cleaning bathrooms on check-out – tub, toilet, vanity, etc., emptying trash stripping the beds of dirty linens and remaking them with fresh, clean linens.

e) Housekeepers will inspect dirty linens for stains and pre-treat the stains before placing them in a laundry bin. On weekends, housekeepers are occasionally required to wash linens in the resident laundry facility, when there are linen shortages. Housekeepers are required to keep the outside patio area clean and keep the sidewalk are in front of the building swept and cleared of snow as needed.

f) The Contractor will be responsible for placing dirty linen out for pick-up and will also be responsible for putting away clean linen once delivered.

g) The Contractor needs to ensure enough linen has been cleaned to handle the weekend and holiday hours.

h)

i) The contractor will provide a trained housekeeper every day, seven days a week, 365 days per year.

j) Coverage shall be required Monday through Sunday from 7:00am - 3:30pm.

k) Cleaning discharged rooms will be the 1st priority. The contractor will be provided a tracking sheet listing bed cleaning times, and other duties performed.

l) The Contractor must be able to turn a room over to acceptable standards in less than 2 1/2 hours. Again, this location requires a very high level of daily cleaning. Checklist for this area will be provided.

m) Contract staff will assist with high level disinfection in the case of an outbreak to include but not limited to Norovirus, C’diff, Flu, etc.

n) Transport of required cleaning products, supplies, and equipment from the main facility to the Fisher House are the responsibility of the contractor.

o) The Medical Center will provide the necessary cleaning equipment and cleaning chemicals.

All area listed below is located at the DOM (7350 W. Eastman, Lakewood, CO 80227)

7.27 DOM: The following area shall receive service by the contractor Monday through Sunday from 6:00 AM to 8:30 PM

a) Provide aseptic cleaning to our Domiciliary (DOM).

b) The DOM is a residential style treatment facility where veterans stay while receiving treatment through the medical center.

c) It has common use areas for all residents to share; dining/activity room, tv rooms, group rooms, laundry room, art room, computer room, and offices. Residents are responsible for their room cleaning during their stay. There is a resident chore list for common spaces, but all common spaces will be addressed by contract staff within 3 days if resident chores aren’t completed.

d) Assigned housekeepers will clean all common areas daily and any rooms where residents have checked out.

e) Tasks include cleaning public restrooms, offices, group spaces, dining/activity room, floors, and entries. Cleaning shared use laundry rooms. Cleaning resident rooms when occupants check out to include but not limited dust mopping and damp mopping the floor, dusting (high and low), cleaning bathrooms on check-out – tub, toilet, vanity, etc., emptying trash, stripping the beds of dirty linens, and remaking them with fresh linens.

f) Keep the sidewalk in front of the building swept and cleared of snow as needed.

g) The Contractor will be responsible for ensuring dirty linen is picked-up by the vendor and will also be responsible for putting away clean linen delivered by the vendor.

h) The Contractor will ensure enough linen and cleaning products/supplies are on hand to handle the weekend and holiday hours.

i) Transport of required cleaning products, supplies, and equipment from the main facility to the Dom are the responsibility of the Contractor.

j)

k) The contractor will provide a trained housekeeper every day, seven days a week, 365 days per year.

l) Contract staff will assist with bed bug treatment/steaming when required.

m) Contract staff will assist with high level disinfection in the case of an outbreak to include but not limited to Norovirus, C’diff, Flu, etc. Monday through Sunday coverage from 6:00am to 8:30pm.

n) Cleaning discharged rooms will be the 1st priority. The contractor will be provided a tracking sheet listing bed cleaning times, and other duties performed.

o) The Contractor must be able to turn a room over to acceptable standards in less than 2 ½ hours.

p) The Medical Center will provide the necessary cleaning equipment and cleaning chemicals.

8.0 CONTRACTOR STAFF SUPERVISION & REQUIREMENTS:

8.1 Key Personnel/Supervision: The contractor shall provide sufficient management to ensure tasks are performed efficiently, accurately, on time, and in compliance with the requirements of this Statement of Work. The contractor shall provide sufficient contract service providers experienced in the conduct of similar hospital operations. Key personnel consist of the Project Manager, Assistant Project Manager and Site Supervisors. Project Manager or Assistant Project Manager will be onsite Monday through Sunday 7:30 AM to 4:00 PM to ensure proper oversight. The Project Manager or Contractor Appointee will report to the COR and/or POC Monday through Friday, on a daily basis, or as needed for emergencies.

a) The Contractor shall assign an International Executive Housekeeper Association (IHEA) Certified Executive Housekeeper (CEH) to supervise and train the contracted personnel. The supervisor shall develop and evaluate the environmental sanitation procedures in order to insure compliance with all provisions contained in this contract.

b) The CEH shall have at least one (1) year of prior experience as a CEH Manager within the last three years. Written certification of experience and copies of any formal training program (i.e. National Executive Housekeeping Association (NEHA)) shall be submitted to the COR before starting work. The COR’s approval must be received prior to an employee working at any of the facilities.

8.2 Availability of Key Personnel: The Project Manager shall be available to meet with the COR and/or POC on site during the agreed upon work hours within one hour of notification. The contractor shall provide the COR and/or POC with phone numbers for the Project Manager/ Assistant Project Manager and the Housekeeping Supervisor/s during duty and non-duty hours (to include evenings, holidays, and weekends). After duty hours, the Project Manager/ Assistant Project Manager and/or Housekeeping Supervisor/s shall be available on site within two hours of notification in cases of emergencies.

8.3 Roster: The Contractor shall establish a roster of employees for use during the contract period. The roster shall list the name and job title of each Contractor. The Contractor shall provide a copy of the personnel roster, alternates, and changes thereto to the COR and/or POC. The contractor shall submit updates to the written updated personnel roster to the COR and/or POC as changes occur until the end of the contract period. Employees not listed will not be allowed to work in the facility. The Contractor shall provide, to the COR and/or POC, a Daily Roster of FTEs per site that will include the location/area, shift, and total number of labor hours worked on a weekly basis.

8.4 Backup Employees: The Contractor shall ensure that sufficient backup contractors have experience cleaning a health care facility, VA background checks and completed VA Information Security Awareness, VHA Privacy Policy Training. Contractor is responsible for all work, even if personnel call in sick or don’t show up.

8.5 Communication: All Contractors must be able to communicate with the COR and /or POC. Contractor Staff must be able to read, write, speak, and understand the English language to ensure the effective administration of this contract and accurate ordering of work.

8.6 Standards of Conduct:

a) While on duty and executing the specifications of this contract, Contractors are prohibited from using and/or possessing alcohol, non-prescription drugs, and firearms. Non-compliance with this requirement, confirmed by the COR and/or POC, shall be grounds for immediate removal of the Contractor employee from the VA and barring the individual from performing further work under this contract. All contractors will be required to provide customer service consistent with that of the VA’s mission. The COR and/or POC may render notice for the immediate removal of any Contractor Management, Supervisor, or Contract Employee in the event of a conflict or misconduct with any VA facility employee.

b) The Contractor shall maintain satisfactory standards of competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to the personnel as may be necessary. The contractor shall ensure personnel do not disturb papers on desks, open desk drawers or cabinets, or use government telephones, except as authorized. The Contractor shall take prompt, appropriate action in all instances of employee misbehavior that may reflect adversely upon the Government. The Contractor shall furnish to the CO, COR, and/or POC a written report of disciplinary action taken in those instances where an infraction of a Government regulation has been reported and substantiated. Termination of contractors that violate confidentiality (patient and staff), privacy, safety, security, EEO, media/photo (i.e., cannot take photos or voice recordings), patient abuse and customer service violations. Contractor shall be aware and abide by HIPPA to ensure patients privacy is maintained.

8.7 Miscellaneous: Contractor personnel shall not consume food, snacks, drinks, or tobacco products except during specified break periods in appropriate designated break/smoking areas only. Cell phone usage related to work issues/emergencies is authorized. Personal cell phone usage should be limited to breaks and lunch periods with the exceptions of emergencies. Emergent personal phone calls are acceptable but should not interfere with patient care and Contractor employees should be mindful of their surroundings. Unauthorized smoking, eating, theft, sexual activity, or pilferage by Contractor personnel shall constitute adequate cause for the Government to require that the Contractor immediately remove the offender(s) from employment on the medical facility premises for the duration of this contract. The Contractor shall provide the COR and/or POC a schedule of employee break times per site per shift. The Contractor is responsible to ensure all employees remain working in assigned areas when not on break. Housekeeping Carts are not to be left unattended in front of restrooms, entrances, or in any area outside of where the contract employee is working.

9.0 UNIFORMS:

9.1 Type of Uniform: All Contractors shall wear uniforms, including pants and shirts which are clearly distinguishable from other VA uniforms currently in use. The uniforms shall be worn as designed by the uniform manufacturer. Uniforms shall be neat, clean, and in good repair, and have a badge or monogram with the contractor's name on it. Contract staff shall wear contractor- provided approved uniforms at all times while performing housekeeping duties except when working in areas requiring government-furnished surgical garments. Sandals or other open-toed shoes shall not be worn.

9.2 Protective Clothing: When required the Contractor personnel shall don Personal Protective Equipment (PPE) and shoe covers while working in designated areas. They shall be used as specified and then destroyed, as directed by the COR and/or POC.

9.3 Personal Hygiene: Contractor personnel shall be clean, free of odor and wear a clean uniform at all times when in patient care and public areas. Fingernails shall be clean and free of dirt, and hair shall be neatly trimmed and combed.

10.0 IDENTIFICATION BADGES/PASSES:

a) All personnel shall display identification badges, except for overprotective clothing, which shall include the employee's full name and Contractor's full name.

b) The contractor personnel shall comply with agency personnel identification verification procedures when the contract personnel are required to have physical access to a federally controlled facility.

c) The contractor will comply with the identification badge access process that is currently in place. No contractor will work without having the proper identification badge. If a contract personnel no longer work for the Contractor, the identification badge must be turned in to the COR and/or POC within 5 working days of termination of employment. An e-mail communication will be sent to the Contracting Officer (CO) when a contract personnel leaves employment with the Contractor.

11.0 CONTRACTOR TRAINING AND DOCUMENTATION:

The Contractor shall be responsible for initial training and annual refresher training covering the topics below. The training shall be provided to the contract personnel before contractual work begins. Contract personnel and alternates who are hired after the contract has been activated will receive training within the first ten (10) working days of their employment. VA will provide the training material and or forms pertaining to VHA Privacy and Information Security Awareness and the Hand Hygiene Program. VHA Privacy and Information Security Awareness is a VA required training. This training must be completed and certificate of completion on file.

a) A general orientation of basic bacteriological concepts including the basics of how disease is caused and transmitted.

b) Proper use and handling of supplies and equipment.

c) Individual employee duties and responsibilities.

d) Procedures for replenishing supplies and obtaining equipment repair.

e) Role of Contract personnel in an emergency situation.

f) OSHA Bloodborne Pathogen Standard.

g) Use of Personal Protective Equipment.

h) General Safety and other applicable Federal, State, and local requirements.

i) The Contract Supervisor will be trained by the Medical Center in chemo spill cleanup procedures.

j) VHA Privacy and Information Security Awareness

k) Hand Hygiene Program

l) Records of all personnel training shall be maintained by the Project Manager and transmitted to the COR and/or POC within 5 days of such training.

m) Updated and current employee files must be maintained on-site with the original or copies of verifiable training records provided to the COR and/or POC.

12.0 SAFETY:

12.1 All OSHA Safety Regulations including 29CFR 1910.28 (I) (10) and 1910.66 subpart D will be strictly adhered to. (Regulation may be located at http://www.osha.gov/). All chemicals used on VA property must be accompanied by a Safety Data Sheet and be supplied by the VA. All materials and equipment will be removed from the facility or stored at the end of the work day.

12.2 The Contractor shall take such safety precautions as are necessary to protect the lives and health of occupants of the building during performance of contract requirements. The Contractor shall immediately correct any fire and safety deficiencies caused by his/her personnel.

12.3 Handling of Infectious Medical Waste ("Red Bag" Waste and "Sharps") Containers: The Contractor employees may be required to collect bio-hazardous "RED BAG" waste from the treatment facility and to deposit the bags and containers in designated bio-hazardous waste containers (usually located outside and at the rear of the facility in locked cage or storage facilities). Contractor shall maintain records on employee training.

12.4 Sharps waste is a form of biomedical waste composed of used "sharps", which includes any device or object used to puncture or lacerate the skin. Sharps waste is classified as biohazardous waste and must be carefully handled. Common medical materials treated as sharps waste are: Hypodermic needles

12.5 Qualifying Corporate Experience Requirements: Offers will be considered only from firms who are, in the judgment of the Contracting Officer, well-established in the janitorial business, are financially responsible, and able to show evidence of resources, experience, and qualifications necessary to render service under the contract.

13.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES:

13.1 Storage Areas: The Government will provide the space (i.e., facilities) for the contractor's use as supply and equipment storage spaces, including housekeeping closets. No alterations shall be made to these facilities. Upon completion or termination of the contract, the contractor shall return all Government furnished facilities and furnishings in the same condition and quality as received, fair wear and tear excepted.

13.2 The VA shall furnish all…