B08 Attachment 0027 Use Case Buildup_2020-02-25.xlsx
XLSX spreadsheet 21 KB Posted
- Attached to
- AESMP
- Solicitation number
- W52P1J21R0003
About this file
This document contains an organizational hierarchy chart and use case scenarios for an Army Enterprise Service Management program. The program will encompass an Army-wide global IT service management system allowing multiple Army agencies to utilize an awarded system in accordance with the Army Enterprise Service Management Framework. A single award IDIQ contract will be granted to one vendor following a competitive best value evaluation. Two task orders will be issued: one for an ITSM software as a service and another for an Army Enterprise Service Desk managed service provider. The IDIQ will include 10 ordering periods to support multiple task orders. The system will provide IT service desk and ITSM capabilities as well as an initial platform for additional Army Enterprise Service Management Framework-based processes. The Army Cyber Command aims to maximize the system's use for enterprise management processes and workflows.
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DATA
| Org Hierarchy | |||
| Orgs | 1st Level | 2nd Level | 3rd Level |
| EQUIPCOM | EQUIPCOM | EQUIPCOM 1st | EQUIPCOM 1st |
| EQUIPCOM | EQUIPCOM 3rd | EQUIPCOM 2nd | |
| EQUIPCOM | EQUIPCOM 3rd | EQUIPCOM 3rd | |
| EQUIPCOM | EQUIPCOM 3rd | EQUIPCOM 4th |
| TRANCOM | TRANCOM | TRANCOM 10th | TRANCOM 10th |
| TRANCOM | TRANCOM 10th | TRANCOM 11th | |
| TRANCOM | TRANCOM 10th | TRANCOM 12th | |
| TRANCOM | TRANCOM 13th | TRANCOM 13th |
| WIRECOM | WIRECOM | WIRECOM 80th | WIRECOM 80th |
| WIRECOM | WIRECOM 80th | WIRECOM 81st | |
| WIRECOM | WIRECOM 80th | WIRECOM 82th | |
| WIRECOM | WIRECOM 90th | WIRECOM 90th | |
| WIRECOM | WIRECOM 90th | WIRECOM 91st | |
| WIRECOM | WIRECOM 90th | WIRECOM 92nd | |
| WIRECOM | WIRECOM 100th | WIRECOM 100th |
| Service Type | Name | Tier 1 Service Support Provided by: | Tier 2 Service Support Provided by: | Organizational Approval/Authorization Support Provided by: | |
| Central WIRECOM Group (WIRECOM 100th at ALPHA) | Local WIRECOM Group | Central WIRECOM Group (WIRECOM 100th at ALPHA) | |||
| DESKTOP | DESKTOP 1 | Local WIRECOM Group | Local WIRECOM Group | Local WIRECOM Group | All of the DESKTOP 'Service Type' are the same service but just provided by different providers and support structures. |
| DESKTOP | DESKTOP 2 | Central EQUIPCON Group (EQUIPCOM 4th at DELTA) | Local EQUIPCOM Group | Central EQUIPCON Group (EQUIPCOM 4th at DELTA) | |
| DESKTOP | DESKTOP 3 | Central EQUIPCON Group (EQUIPCOM 4th at DELTA) | Central EQUIPCON Group (EQUIPCOM 4th at DELTA) | Central EQUIPCON Group (EQUIPCOM 4th at DELTA) | |
| SPECIAL | SPECIAL | Local TRANCOM Group | Local TRANCOM Group | First approval at Local WIRECOM Group, Second approval |
AESMP LEAD
SOFTWARE SOFTWARE Central EQUIPCON Group (EQUIPCOM 4th at DELTA) Engineering EQUIPCOM Group Engineering EQUIPCOM Group
| Location/Org/Service Mapping | Locations | ||||
| Theater | Region | Location | Orgs | Services Consumed by the Org at that location | Alpha |
| East | North | Alpha | EQUIPCOM 1st | Bravo | |
| DESKTOP 1 | Charlie | ||||
| SOFTWARE | Delta | ||||
| SPECIAL | Echo | ||||
| TRANCOM 10th | Foxtrot | ||||
| DESKTOP 1 | |||||
| SPECIAL | |||||
| WIRECOM 80th & 100th | |||||
| DESKTOP 1 | |||||
| SPECIAL | |||||
| East | North | Bravo | EQUIPCOM 2nd | ||
| DESKTOP 2 | |||||
| WIRECOM 81st | |||||
| DESKTOP 3 | |||||
| East | South | Charlie | TRANCOM 11th | ||
| DESKTOP 1 | |||||
| SPECIAL | |||||
| WIRECOM 82nd | |||||
| DESKTOP 1 | |||||
| SPECIAL | |||||
| West | North | Delta | EQUIPCOM 3rd | ||
| DESKTOP 3 | |||||
| SOFTWARE | |||||
| SPECIAL | |||||
| TRANCOM 13th | |||||
| DESKTOP 1 | |||||
| SPECIAL | |||||
| WIRECOM 90th | |||||
| DESKTOP 1 | |||||
| SPECIAL | |||||
| West | South | Echo | EQUIPCOM 4th | ||
| DESKTOP 3 | |||||
| WIRECOM 91st | |||||
| DESKTOP 1 | |||||
| West | South | Foxtrot | TRANCOM 13th | ||
| DESKTOP 1 | |||||
| SPECIAL | |||||
| WIRECOM 92nd | |||||
| DESKTOP 1 | |||||
| SPECIAL |
USE CASES FOR VENDOR
| Specific Detail of Incident | Number | User's Org | User's Home | User's Duty Org | User's Duty Station |
| Outlook can't connect to Exchange Server | 1 | EQUIPCOM 1st | Alpha | EQUIPCOM 1st | Alpha |
| Outlook Digital Signature not working | 2 | EQUIPCOM 1st | Alpha | EQUIPCOM 3rd | Delta |
| Active Directory Account not registered | 3 | EQUIPCOM 1st | Alpha | EQUIPCOM 1st | Alpha |
| Microsoft Blue Screen | 4 | EQUIPCOM 1st | Alpha | EQUIPCOM 3rd | Delta |
| Commanding General's secure site network is down | 5 | EQUIPCOM 1st | Alpha | EQUIPCOM 1st | Alpha |
| Custom app 1 crashed | 6 | EQUIPCOM 1st | Alpha | EQUIPCOM 3rd | Delta |
| MS Update failed | 7 | EQUIPCOM 1st | Alpha | EQUIPCOM 2nd | Bravo |
| VPN won't work | 8 | TRANCOM 11th | Charlie | TRANCOM 11th | Charlie |
| Network not available | 9 | TRANCOM 11th | Charlie | WIRECOM 91st | Echo |
| URL Blocked | 10 | WIRECOM 92th | Foxtrot | WIRECOM 81st | Bravo |
| Specific Detail of Request/Change | Number | User's Org | User's Home | User's Duty Org | User's Duty Station |
| License request | 11 | TRANCOM 11th | Charlie | WIRECOM 91st | Echo |
| Request mobile access for Email | 12 | WIRECOM 92th | Foxtrot | WIRECOM 81st | Bravo |
| Add New Service | 13 | EQUIPCOM 1st | Alpha | EQUIPCOM 3rd | Delta |
| Add new Site to ITSM | 14 | EQUIPCOM 1st | Alpha | EQUIPCOM 1st | Alpha |
| Entitlement Change | 15 | TRANCOM 11th | Charlie | WIRECOM 91st | Echo |
File details come from the government source that posted it. Updated .