Attch 3. DoD WG TO1 QASP_20211122.docx

Quality Assurance Surveillance Plan

For Department of Defense

Warrior Games Task Order 1

Contract Number

Date of Award:

Contractor’s Name and Address:

Location

Contracting Officer: Christopher l Crouch christopher.l.crouch.civ@mail.mil 407-208-3220

Alternate Contracting Officer’s Representative

(ACOR)

CUI

TABLE OF CONTENTS

Subject Page Number

1. Overview

2. Description of Services

3. Roles and Responsibilities

4. Contract Quality Requirements

5. Government Surveillance

6. Non-Conforming Performance

7. Deduct Plan

8. Data Analysis

9. Acceptance of Services

10. COR Status Report

11. Service Contract Reporting (SCR) in the System for Award Management (SAM)

12. Contractor Performance Assessment Reporting System (CPARS)

13. Combating Trafficking In Persons

14. COR/Quality Assurance Surveillance Files

15. QASP Changes

1. Overview.

Purpose. This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that the Government receives quality services, and pays only for conforming services actually provided. The objective of this Firm Fixed Price (FFP) Indefinite Delivery Indefinite Quantity (IDIQ) is for the contractor to provide event planning, management and execution, and sports production, management and execution for all events in support of the DOD WG and coaches in support of IG athletic competitions. The Contractor shall plan these events in the most effective and cost-efficient manner, providing subject matter expertise in planning, managing, and delivering a high-level Sporting Event, as defined in the Performance Work Statement (PWS). The Contractor shall perform to the standards specified in PWS. This Quality Assurance Surveillance Plan (QASP) identifies the methods and procedures the Government will use to ensure it receives the services to the desired standard, as identified in the PWS.

1.1. Intent. The intent of this QASP is to:

1) Ensure Contractor performance meets or exceeds contract terms, conditions and specifications

2) Hold the Contractor accountable for quality control

3) Encourage the Contractor to take appropriate steps to control and improve quality

4) Ensure all sections of FAR 46 are applied as required and applicable

Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level, and at the contractor's place of business. Sub-contract service providers shall be accountable to the Contractor who, in turn is responsible to the Government. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor. The Government will not exercise any supervisory controls over the contract service providers performing the services herein.

2. Description of Services.

2.2.1 The Contractor shall provide all non‐personal services, personnel, equipment, supplies, tools, materials, supervision, and other items and services necessary in support of the 2022 Warrior Games as defined in this Performance Work Statement (PWS) Chapter 5 except for requirements specified as:

2.2.1.1 Government provided, equipment, and services identified in PWS Chapter 3.

2.2.2 The Contractor is expected to manage and provide all support equipment and staff necessary to effectively conduct each athletic event swimming, golf and precision air.

2.2.3 The Contractor is responsible for coordinating with all 2022 Warrior Games venues/facilities to plan, manage, implement, and execute all PWS requirements to ensure safe and successful events.

2.2.4 The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS and meet associated quality standards and performance requirements.

2.2.5 Finally, the Contractor shall perform to the standards identified in this PWS.

2.1. Scope of Work.

2.1.1 This is a non‐personal services contract to provide support for the 2022 Warrior Games, led and hosted by the U.S. Army in support of DOD and international competitors within the 2022 Warrior Games Athletic Competition.

2.1.2 The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

2.1.3 The Warrior Games is an Americans with Disabilities Act (ADA)-compliant event. Approximately 10% of the 2022 Warrior Games athletes may require daily wheelchair access and applicable venue accessibility additions as well as specialized sport support equipment and ADA transportation.

2.1.4 The contractor shall provide event planning, management and execution, and sports production, management and execution for all events in support of the DOD WG and coaches in support of IG athletic competitions.

2.2. Type of Contract. This will be a Firm-Fixed-Price (FFP), IDIQ Contract.

3. Roles and Responsibilities. The following provides a synopsis for the roles and their respective authority during the performance of the contract:

3.1. Government.

3.1.1. Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract. In the event the Contractor effects any such change at the direction of any person other than the KO, the change will be considered to have been made without authority, and solely at the risk of the Contractor. No changes in, or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

3.1.2. Contracting Officer’s Representative (COR). The COR will monitor all technical and performance aspects of the contract, and assist the (KO) in contract administration. The COR is authorized to perform the following functions:

· Assure that the Contractor performs the technical requirements of the contract

· Perform inspections necessary in connection with contract performance

· Maintain written and oral communications with the Contractor concerning technical and performance aspects of the contract

· Issue written interpretations of technical requirements, including Government drawings, designs, and specifications

· Monitor Contractor's performance and documents and notifies both the Contracting Officer and Contractor of all deficiencies

· Coordinate availability of Government furnished property

· Provide site entry of Contractor

ACC doesn’t use other acronyms to refer to and describe a COR. Terms such as the “COTR, “Onsite COR”, “TM”, etc. will not be used. Some personnel may be assigned as Alternate CORs, but other than a statement to that effect and what actions the KO expects that ACOR to take in the absence of the primary COR, there is no difference between a COR an Alternate COR, or other government surveillance personnel assigned to conduct contract oversight. Throughout the remainder of this QASP, The term “COR’ will be used to refer to all government surveillance personnel assigned to monitor the contractor’s performance on this contract.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost, price, or delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

The Contracting Officer shall use the DoD Joint Appointment Module (JAM) to electronically track COR nominations, appointments, terminations, and training certifications for each COR appointed to conduct oversight on this contract. The COR will upload their surveillance documents, such as COR Status Reports (CSR) COR trip reports, correspondence with the contractor, and other miscellaneous documents into the Surveillance and Performance Monitoring (SPM) module within the online contract file. JAM and SPM are available within the Procurement Integrated Enterprise Environment (PIEE) suite of tools at: https://piee.eb.mil/.

3.1.2.1 Alternate Contracting Officer’s Representative (ACOR). The Alternate COR is an employee of the U.S. Government provided by the Requiring Activities (RA) and appointed by the Contracting Officer to provide additional surveillance personnel in monitoring and documenting the contractor’s performance. These alternate surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training and experience requirements and are appointed by the contracting officer as Alternate CORs (ACOR) in the Joint Appointment Module (JAM). This term will apply to other government surveillance personnel as defined in Army Regulation 70-13, paragraph 2-2 g.

3.1.3. Contract Administrator. Contract administration will be maintained at ACC-ORL. There will be no Contract Administrator appointed.

3.1.4. Property Administrator. There is no GFP on this contract, so a Property Administrator will not be appointed.

3.2. Contractor.

3.2.1. Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work as specified in the Performance Work Statement. The name of this person and an alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer prior to contract start date and prior to each contract renewal period.

3.2.2. Program Manager. The Contractor responsible for running the program. May supervise the program team and manages conflicts within different departments. Plans and sets program goals and milestones and develops risk management strategies. Defines resources and schedules for the implementation of the program. Clearly defines requirements and sets targets accordingly. Recognizes areas for internal improvement and develops plans for implementing the improvements.

3.2.3. Quality Manager. The Contractor responsible for promoting quality achievement and performance improvement throughout the organization. Develops, implements, communicates and maintains a quality plan to bring the Contractor’s Quality Systems and Policies into compliance with quality system requirements. Directs the activities of contractor quality personnel to measure key quality characteristics of services delivered and processes from inception to completion. Establishes the standards of service for customers expected by the Requiring Activity.

For quick access, the contact information for the performance of this QASP is provided:

Government Personnel:

Table 1; Key Positions for Contract Administration

ACOR

Contractor Personnel:

Contract Manager

Project Manager

Quality Manager

4. Contract Quality Requirements.

4.1. Contractor’s Quality Control Plan/Program (QCP). The Government will evaluate the adequacy of the Contractor’s Quality Control Plan (QCP) performance under this contract in accordance with this QASP.

The Contractor’s quality control program is the means by which he assures himself that all work complies with the requirement of the contract PWS. It is essential that Government Surveillance Personnel understand that Quality Control (QC) is the responsibility of the contractor, and not the government.

As such, the government will focus their efforts on validating if the contractor is maintaining an adequate quality control inspection systems that ensures the contractor maintains evidence that services provided conform to contract quality requirements. The Contractor shall provide inspection data to the Government on request for validation.

The Contractor’s QCP shall include a process that can identify, prevent, and ensure non- recurrence of defective services.

4.2. Government Quality Assurance. This QASP describes what the Government will do to ensure that the Contractor has performed in accordance with the performance standards within the PWS.

This QASP describes:

· How the performance standards will be applied:

· The Performance Standard for each requirement in the PWS will be applied as prescribed in the PWS. Ensure that each Performance requirement within the PWS includes a Measurable performance standard in terms of quality, timeliness, or quantity.

· Ensure the method of assessing contractor performance against performance standards is included in this QASP

· Ensure each Performance Requirement includes an acceptable quality limit (AQL). AQL is the worst tolerable performance that is still considered acceptable.

See attachment 6, QASP Surveillance Item Requirements

· Which performance elements will be surveilled (Surveillance Checklist, attachment 4)

· All performance activities will be surveilled throughout the Period of Performance, using a risk based approach. The selected items will be populated on the Monthly Checklist and placed on the Surveillance Schedule for each period surveilled.

· When the surveillance will be scheduled (Surveillance Schedule, attachment 3)

· Selected items for each month will be placed on the Surveillance Checklist and scheduled surveillance on the Monthly Schedule. Surveillance may be scheduled on a daily, weekly or monthly frequency. However, each contractor requirement must be audited for compliance prior to invoice payment being made.

· The Acceptable Quality Limit (AQL)

· The AQL will be determined by the Requiring Activity, i.e., the COR.

· The nature of Government contract quality assurance actions that include the number of observations made and the number and type of defects (defect rate)

· Personnel conducting contractor performance surveillance will use attachment 4, Surveillance Checklist, or equivalent to answer the Performance question asked, and provide comments in the area provided on the checklist. These comments and metrics from the Checklist will be included on each CSR submitted during the Period of Performance.

5. Government Surveillance.

5.1. In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the Government to evaluate contractor performance. The primary methods of surveillance are reports and customer input/feedback. The Government will use appointed representatives, as well as reports and input from users/customers as sources of comments on the contractor’s performance.

5.1.1 Surveillance Procedure:

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: Christopher Crouch Organization or Agency: U.S Amy Contracting Command Orlando FL Telephone: 407-208-3220 Email: christopher.l.crouch.civ@mail.mil

Contract Specialist (KS) - The KS acts as an acquisition consultant and serves as liaison between the requesting program office, the contractor, and the supporting contracting office.

Assigned KS: Byron Perez Organization or Agency: U.S Amy Contracting Command Orlando FL Telephone: 407-384-3835 Email Byron.E.Perez.Civ@mail.mil

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: Tina Svaranowic Organization or Agency: TRADOC G8 Telephone: (757) 501-6800 Email: tina.l.svaranowic.civ@mail.mil

5.2. The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of professional communication between employees and customers is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Performance management drives the contractor to be customer focused through initially addressing customer complaints and investigating the issues and/or problems.

5.3. Surveillance Schedule. (Required) A Surveillance Schedule (Attachment 3) will be created Bi-Weekly. Locally generated equivalent is acceptable. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. Each Surveillance Schedule will be completed at the end of the Bi-Week (Friday) during the Period of Performance (PoP) to schedule the upcoming surveillance activity. Completed Surveillance Schedules will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

5.3. Surveillance Checklists. (Required) A Surveillance Checklist (Attachment 4) will be created each month. Locally generated equivalent is acceptable. The Checklist is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Checklist will be completed with the Surveillance Schedule. Completed Surveillance Checklist will be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

Note: Surveillance Schedules and Checklists are considered COR documentation and must be uploaded in the SPM module. Smart forms are available for use at the individual record level under “Add Smart Form”

5.4. Surveillance Documentation. Each Bi-Weekly Completed Surveillance Documentation, to include the COR Status Report must be filed in the online Surveillance and Performance Monitoring (SPM) module located within (https://piee.eb.mil) file for this contract. The COR Status Report (Smart Form) must be utilized, supporting documentation can be uploaded as an attachment.

6. Non-Conforming Performance. A Non-conformance occurs when the Contractor fails to meet the terms, conditions and/or specifications of the Contract/Task Order. All instances of non-conformance must be documented by the COR. The COR will provide the details of the non-conformance using the Nonconformance Report (NCR), Attachment 5 to the KO, who will notify the Contractor of each nonconformance occurrence, unless the KO has authorized the COR to submit directly to the contractor, and copy the KO. Resolution of any non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor.

Non-conformances are classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

6.1. Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contractor Nonconformance Report (NCR). However, the Government is required to document verbal Level I NCRs. The COR may issue verbal Level I NCRs directly to the appropriate level of Contractor management. The COR will notify the KO as soon as practical when a verbal Level I NCR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The KO will issue and sign written Level I NCRs, Attachment 5.

6.2. Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, a large number of documented Level I NCRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II NCRs. The KO issues all Level II NCRs in writing, Attachment 5. The COR will notify the KO as soon as practical when a major non-conformance is identified.

6.3. Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the manner in which the services are performed; prevent or impact a vital agency mission as a result of performance; or are for repeated or uncorrected Level II NCRs. The Contracting Office Director or Deputy Director issues written Level III NCRs. The COR is responsible for notifying the KO immediately upon discovery of a critical non-conformance.

6.4. Documenting NCRs. The COR will provide the details of the non-conformance using the NCR, Attachment 5. If the Requiring activity prefers to issue a locally developed NCR, documentation must include as a minimum: the Contract or Task Order number; reference to the specific contract requirement; the specific discrepancy to the requirement; where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

6.5. Tracking and Resolving NCRs. All NCRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track NCRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Deduct Plan. This acquisition does not include a Deduct Plan.

8. Data Analysis. Data Analysis will be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis will be documented in COR Status Report and may be used to make adjustments to surveillance schedules and/or checklist items to increase or decrease surveillance, based on performance trends. Negative trends noted using Government data/observations could result in issuing the Contractor Nonconformance Report. Trends noted using Contractor data will not result in a NCR unless the Contractor has not addressed the negative trend. QASP changes based on Data Analysis will be coordinated with the Contracting Officer for approval.

9. Acceptance of Services. When all services have been deemed acceptable and there is documented, objective, quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment to the Contractor. Acceptance and payment will be made by approving the Contractor’s Receiving Reports in Wide Area Workflow at https://piee.eb.mil/ as an iRAPT Inspector, and/or Acceptor.

10. COR Status Report. COR Status Reports (CSR) will be submitted on a monthly basis to the Contracting Officer via the Surveillance and Performance Monitoring (SPM) module. CSRs must be uploaded into the Surveillance and Performance Monitoring (SPM) module using the “Smart Form”. CSRs will be due NLT the 10th day of the month following the month of surveillance. CSRs will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis must contain a summary of surveillances performed, Customer Feedback if any, NCRs if any, an analysis of the Contractors performance, recommended adjustments to surveillance schedules, and any other pertinent contract information IAW FAR 46.104, and the COR Appointment Letter. Completed Surveillance Checklists and NCRs, if any, will be included as attachments to COR Status Reports. See para 5.4.

11. Service Contract Reporting (SCR) in the System for Award Management (SAM). https://www.sam.gov. Reporting Labor Hours. The Office of the Secretary of Defense (OSD) memorandum, “Revised Department of Defense Contractor Manpower Reporting Initiative,” dated October 16, 2019, provides new implementing direction for contractor reporting of manpower data with regard to the performance of DoD services contracts consistent with the requirements of title 10, U.S.C, section 235 and 2330a, as amended. The system allows industry to report all manpower data into a single Federal-wide portal. For Contractors who meet the SCR reporting thresholds (in excess of $3 million), your entity must be registered in SAM, and the user responsible for reporting must have an individual user account in the system and the Service Contract Inventory (SCI) Reporter user role to access reporting functionality.

SCI Reporters are required to enter the following information:

· Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

· Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

· Report any required Tier 1 subcontractor information.

Contractor reporting is required annually, by October 31, on the services performed under the contract or order, including any subcontracts, during the preceding Government fiscal year (October 1-September 30). Contracting officers shall ensure that the requirement to report contractor manpower is included in all contracts, task/delivery orders and modifications.

12. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

13. Combating Trafficking In Persons (CTIP). In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

14. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance Files will be maintained in the on-line Joint Appointment Module (JAM) and Surveillance and Performance Monitoring (SPM) module IAW DoDI 5000.72, and DFARS PGI 201.602-2.

15. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications by the KO, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Tina Svaranowic Director Acquisition Management and Oversight

HQ TRADOC G8

COR’S Signature Block Date

Christopher Crouch Contracting Officer’s Signature Block Date

DOCUMENT REVISION HISTORY

This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Attachments:

1. Performance Requirements Summary (PRS)

2. Customer Complaint Record

3. Surveillance Schedule

4. Surveillance Checklist

5. Nonconformance Report (NCR)

Attachment 1

Contract/Task Order Performance Requirements Summary (PRS) {Optional: Insert/Attach the PRS from the Contract or Task Order here for convenient reference}

Attachment 2 Customer Complaint Record

QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT INVESTIGATION

SERVICE or STANDARD:

SURVEY PERIOD:

(PHONE NUMBER)

(EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

RECEIVED AND VALIDATED BY:

PREPARED BY: DATE:

CUI

Attachment 3 Surveillance Schedule Surveillance Schedule

“FOR OFFICIAL USE ONLY”

The COR will develop a Surveillance Schedule for conducting surveillance. The COR may use the SPM Smart Form or any KO approved checklist.

Attachment 4 Surveillance Checklist(s)

COR SURVEILLANCE CHECKLIST Template

COR Name:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments summary, to include, positive trends, negative trends, concerns, customer comments, and any additional COR comments:

To populate the checklist, find in the PWS: "The Contractor Shall...”, Then, make that requirement a checklist item by converting the requirement to a question: “Did the contractor…" Each "Yes" can be graded as a 1, and each NO graded as a 0. Once the checklist is complete, the COR may generate a quantifiable performance rating using these numbers as metrics.

Surveillance Checklist.xlsx

The COR will develop a Surveillance Checklist for conducting surveillance. The COR may use the SPM Smart Form or any KO approved checklist.

Attachment 5 Nonconformance Report (NCR)

CONTRACT NON-CONFORMANCE REPORT (NCR)

SECTION I GENERAL INFORMATION

Contract No: Contractor:

Contractor Department: Location of Discrepancy:

NCR Control No: Date Submitted:

PWS/PRS Paragraph #:

COR Name (print & sign): Phone:

Date :

RESPONSE DUE:

Contractor Representative Acknowledgment: (print, sign, & date)

SECTION II DESCRIPTION OF NON-CONFORMANCE

TYPE OF NCR: MAJOR MINOR

DESCRIPTION:

SECTION III

ROOT CAUSE CORRECTIVE ACTION

Contractor Corrective Action:

Projected Completion/Implementation Date:

Contractor Representative/Date (print & sign):

SECTION IV FOLLOW-UP VERIFICATION

NCR Closed: YES NO

COR Signature/Date:

Follow-up Comments:

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