Attachment L1 - Service Category 1 Response.docx

Productivity Tools RFP No. 25-43231513-RFP

Attachment L1 - Service Category 1: Collaboration and Communication Services

Respondent Name: Respondent Name Goes Here Solution Name: Solution Name Goes Here

Respondent Instructions:

· Respondents shall use this Attachment as provided to respond. Altering character count limits or any other restriction or control may result in a Respondent being found non-responsive.

· Names. Respondents must provide their name and the proposed Solution name in the spaces above.

· Section 1 Prompts. Section 1 of this attachment provides prompts. The Respondent shall provide a response to prompt 1 and should provide responses to prompts 2 through 5. Prompts are indicated by red text followed by a response block.

Prompt 1 has a maximum of 3000 characters. Prompts 2 through 5 have a maximum character limit of 500. Respondents who submit responses outside of the maximum character limit may be deemed non-responsive. Any additional files, links, or other information provided outside the response block will not be considered for evaluation.

Scores will be assigned by each individual evaluator in accordance with Attachment C, Proposal Submission Instructions and Evaluation Criteria. Prompt 1 is worth a total of 5 points. Prompts 2 through 5 are worth a maximum of 4 points total. An individual Evaluator’s score of the technical response for a proposed Solution will be calculated by the following:

Evaluator’s Prompt 1 score + (Sum of the Evaluator’s Scores for Prompts 2-5/ 4) = Evaluator’s Technical Response Score for the proposed Solution

· Section 2 Terms and Conditions. Section 2 of this attachment provides a space for the Respondent to include any Service Level Agreements (SLA) or additional terms and conditions that apply to the proposed Solution. Neither the SLAs nor the additional terms and conditions will be considered for evaluation.

· Definitions. Definitions contained in Attachment A, Statement of Work, are incorporated by reference.

Section 1.

Prompt 1: Collaboration and Communication Service Solutions shall support seamless messaging, virtual meetings, and collaborative workspaces to enhance productivity. This includes tools that enable effective communication, coordination, and teamwork among users.

Please describe how Respondent’s proposed Solution meets the above prompt in the field below.

Prompt 1 Response Goes Here

For the prompts below (indicated by red text followed by a response block), the Respondent should provide details on if and how the Solution meets the identified technical capabilities and features.

Prompt 2: Email and Calendar Services – should provide integrated tools for managing email communication, scheduling, and coordination of appointments and meetings.

Please describe if and how Respondent’s proposed Solution meets this above prompt in the field below.

Prompt 2 Response Goes Here

Prompt 3: Instant Messaging – should provide real-time chat Solutions for efficient and secure communication between users.

Please describe if and how Respondent’s proposed Solution meets this above prompt in the field below.

Prompt 3 Response Goes Here

Prompt 4: Team Collaboration Platforms – should provide platforms that support team-based collaboration, with features like file sharing, threaded discussions, and integration with other enterprise tools.

Please describe if and how Respondent’s proposed Solution meets this above prompt in the field below.

Prompt 4 Response Goes Here

Prompt 5: Video and Voice Conferencing – should provide virtual meeting capabilities with high-quality video, audio, screen sharing, and recording functions, enabling productive remote and hybrid work environments.

Please describe if and how Respondent’s proposed Solution meets this above prompt in the field below.

Prompt 5 Response Goes Here Section 2. Service Level Agreement or Additional Terms and Conditions.

Respondent shall include any Service Level Agreements (SLAs) or additional terms and conditions that apply to the proposed Solution in the following text boxes. The text boxes below have a maximum character limit of 32,672 characters each. The information provided in the text boxes below will not be scored but will be incorporated into the final Term Contract documents as an exhibit.

Any Applicable SLA Goes Here Any applicable Addtional Terms and Conditons Goes Here