Attachment I-12 (Labor Categories).pdf

NTSS

Attachment I-12

Note: The included education and experience columns are to be used as guides, not requirements. The Contractor should try and match the education and/or experience recommendations as closely as possible; however, the Contractor may use additional or specialized experience in lieu of the recommended education level for high performing employees or exceptional employment candidates. The Contractor shall discuss these types of actions with the COR prior to promoting or hiring into a given position.

Education Experience (Years) Labor Category Descriptions and Responsibilities

Program Manager Bachelor 15

Extensive experience managing large, complex programs that involve multiple lines of business with a variety of services; a large, diverse workforce; and performance requirements directly tied to metrics. Highly skilled in customer and stakeholder relations; excellent knowledge of contract and subcontract management principles;

and a wide range of experience controlling and reducing costs. Responsible for overall program management and contract performance which includes management of all employees, financials, contract/subcontracts, schedules, performance, risks and quality.

Service Delivery Manager Bachelor 12 to 15

Broad range of knowledge and experience in multiple, diverse service areas; highly skilled in continuous improvement methodologies; very adept at change management;

excellent leadership and personnel management skills; and extremely well versed in performance measurement and tracking. Responsible for the technical performance and management of all of the services supported under the contract.

Functional Manager Bachelor 10 to 12

Broad range of knowledge and experience in a particular line of business that provides multiple services. Lines of business examples include Finance, Human Resources, Procurement, Information Technology and Contact Center/Helpdesk Operations. Skilled in continuous improvement methodologies; adept at change management; excellent leadership and personnel management skills; and well versed in performance measurement and tracking. Responsible for the technical performance and management of all of the services supported under a specific line of business.

Supervisor Bachelor 8 - 10

Excellent range of knowledge in one or more service areas within a line of business.

Lines of business examples include Finance, Human Resources, Procurement, Information Technology and Contact Center/Helpdesk Operations. Knowledge of continuous improvement methodologies; adept at change management; excellent supervision and personnel management skills; and trained in performance measurement and tracking. Responsible for technical performance and the supervision of a group of personnel in one or more services areas.

Education Experience (Years) Labor Category Descriptions and Responsibilities

Secretary 1 High School 0

Entry-level administrative support. Carries out recurring office procedures independently and selects the guideline or reference that fits the specific case. The supervisor provides specific instructions on new assignments and checks completed work for accuracy. Duties include or are comparable to the following: Respond to routine telephone requests that have standard answers; refer calls and visitors to appropriate staff; control mail and assure timely staff response; send form letters; as instructed, maintain supervisor's calendar, make appointments, and arrange for meeting rooms; review materials prepared for supervisor's approval for typographical accuracy and proper format; maintain recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans;

requisition supplies, printing, maintenance or other services; type and, create and maintain office files. Selects the guideline or reference which fits the specific case.

Supervisor provides specific instructions on new assignments and checks completed work for accuracy.

Secretary 2 High School 4

Mid-level administrative support. Handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. Supervisor may assist secretary with special assignments. Duties include or are comparable to the following: Screen telephone calls, visitors, and incoming correspondence; personally respond to requests for information concerning office procedures; determine which requests should be handled by the supervisor, appropriate staff member or other offices, prepare and sign routine non-technical correspondence in own or supervisor's name;

schedule tentative appointments without prior clearance; make arrangements for conferences and meetings and assemble established background materials as directed;

may attend meetings and record and report on the proceedings; review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures; assure that proper clearances have been obtained, when needed; collect information from the files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff;

explain to subordinate staff supervisor's requirements concerning office procedures, coordinate personnel and administrative forms for the office and forwards for processing.

Secretary 3 High School 8

Senior level administrative support. Uses greater judgment and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following:

Based on knowledge of the supervisor's views, compose correspondence on own initiative about administrative matters and general office policies for supervisor's approval; anticipate and prepare materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered; read publications, regulations, and directives and take action or refer those that are important to the supervisor and staff; prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions; advise secretaries in subordinate offices on new procedures; request information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries, etc., and shifts clerical staff to accommodate workload needs.

Administrative Assistant High School 10

In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative support to executive staff with office management responsibilities to include budgeting, personnel records and payroll. The Administrative Assistant may be required to work independently on projects requiring research and preparation of briefing charts and other presentation materials.

Quality Assurance Specialist 1

Bachelor

Associate/High

School

Vocational training or 4 years of work experience

Entry-level knowledge of quality management and assurance practices and principles.

Applies fundamental concepts, processes, practices and procedures on technical assignments. Familiar with the concepts and practices that support survey administration and analysis, data collection and analysis, performance measurement, and routine reporting. Basic skills in using various software applications used in support of a quality management program.

Quality Assurance Specialist 2

Mid-level knowledge and experience implementing quality management and assurance practices and principles. Applies advanced knowledge of concepts, processes, practices and procedures on technical assignments. Skilled in applying concepts and practices that support survey administration and analysis, data collection

Associate/High School

Vocational training or 8 years of work experience and analysis, performance measurement, and reporting. Adept at using various software applications used in support of a quality management program.

Quality Assurance Specialist 3 Bachelor 8

Senior-level knowledge and experience implementing quality management and assurance practices and principles. Applies comprehensive knowledge of concepts, processes, practices and procedures on technical assignments. Highly skilled in applying concepts and practices that support survey administration and analysis, data collection and analysis, performance measurement, reporting and providing recommendations for performance improvement. Very adept at using various software applications used in support of a quality management program.

Quality Assurance Specialist 4 Bachelor 12

Expert knowledge and experience implementing quality management and assurance practices and principles. Applies expert knowledge of concepts, processes, practices and procedures on technical assignments. Expertise in applying concepts and practices that support survey administration and analysis, data collection and analysis, performance measurement, reporting, and providing recommendations for performance improvement. Highly skilled in using various software applications used in support of a quality management program.

Project Scheduler 1 Associate/High School

Vocational training or 4 years of work experience

Entry-level knowledge of project management methodology including project planning. Basic skills in using various software applications, including Microsoft Project. Familiar with the concepts and practices that support knowledge of project goals, drivers, strategies, risks and opportunities.

Project Scheduler 2 Associate/High School

Vocational training or 8 years of work experience

Mid-level knowledge of project management methodology including project planning. Skilled in using various software applications, including Microsoft Project.

Adept at using concepts and practices that support knowledge of project goals, drivers, strategies, risks and opportunities.

Project Scheduler 3 Bachelor 8 Senior-level knowledge of project management methodology including project planning. Highly skilled in using various software applications, including Microsoft Project. Very Adept at using concepts and practices that support knowledge of project goals, drivers, strategies, risks and opportunities.

Training Specialist 1 Bachelor 0

Entry-level knowledge of training delivery methodologies, course material development and training records management. Applies fundamental concepts, processes, practices and procedures on technical assignments. Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement. Develops and revises training courses. Prepares training catalogs and course materials. Trains personnel by conducting formal classroom courses, workshops, and seminars.

Training Specialist 2 Bachelor 4

Mid-level knowledge and experience in training delivery methodologies, course material development and training records management. Applies advanced knowledge of concepts, processes, practices and procedures on technical assignments. Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement. Develops and revises training courses. Prepares training catalogs and course materials. Trains personnel by conducting formal classroom courses, workshops, and seminars.

Training Specialist 3 Bachelor 8

Senior-level knowledge and experience in training delivery methodologies, course material development and training records management. Applies comprehensive knowledge of concepts, processes, practices and procedures on technical assignments.

Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement. Develops and revises training courses. Prepares training catalogs and course materials. Trains personnel by conducting formal classroom courses, workshops, and seminars.

Training Specialist 4 Bachelor 12

Expert-level knowledge and experience in training delivery methodologies, course material development and training records management. Applies expert knowledge of concepts, processes, practices and procedures on technical assignments. Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement. Develops and revises training courses. Prepares training catalogs and course materials. Trains personnel by conducting formal classroom courses, workshops, and seminars.

Accounting Clerk 1 High School 0

Entry-level financial management assistance. This position is responsible for performing one or more routine accounting clerical operations such as: examining, verifying, and correcting various accounting documents to ensure completeness and accuracy of data in accordance to accounting procedures. Specific tasks/duties are assigned under adequate supervision. Entry-level reconciliation and posting will be assigned under detailed guidance. In most instances, an employee in this position will rely on the supervisors’ instructions. Completed work will be reviewed for accuracy and compliance with procedures. Duties include but are not limited to: processing travel vouchers, accounts payable, accounts receivable, payroll, reconciling cash transactions, maintaining files, and generating reports.

Accounting Clerk 2 High School 4

Mid-level financial management assistance. Uses knowledge of bookkeeping in performing one or more of the following: posting actions to journals, identifying subsidiary accounts affected, making debit and credit entries, and assigning proper codes. The Accounting Clerk II may review computer printouts, detect and correct erroneous postings, and prepare documents to adjust accounting classifications and other data, or review lists of transactions rejected by an automated system. In this instance, the Accounting Clerk II will determine reasons for rejections, and prepare necessary correcting material. On routine assignments, an employee will select and apply established procedures and techniques. Detailed instructions are provided for difficult or unusual assignments. Completed work and methods used, are reviewed for technical accuracy. Duties include but are not limited to: processing travel vouchers, accounts payable, accounts receivable, payroll, reconciling cash transactions, maintaining files, and generating reports.

Accounting Clerk 3 High School 8

Senior-level financial management assistance. The Accounting Clerk III maintains journals or subsidiary ledgers of an accounting system and balances and reconciles accounts. Typical duties include reviewing invoices and statements verifying information, ensuring sufficient funds have been obligated, and if questionable, resolving with the submitting unit determining accounts involved. The review will include coding transactions, and processing material through data processing for application in the accounting system; analysis and reconciliation of computer printouts with operating unit reports (contacting units, researching causes of discrepancies, and taking action to ensure that accounts balance). Supervisor provides suggestions for handling unusual or non-recurring transactions. Conformance with requirements and technical soundness of completed work are reviewed by the supervisor or are controlled by mechanisms built into the accounting processes.

Duties include but are not limited to: processing travel vouchers, accounts payable, accounts receivable, payroll, reconciling cash transactions, maintaining files, and generating reports.

Financial Specialist 1 High School 0

Entry-level knowledge and experience in financial management and accounting practices and principles. Applies fundamental concepts, processes, practices and procedures on technical assignments. Applies basic skills in using the systems that support financial management services to perform routine operations. Services supported include but are not limited to: accounts payable, accounts receivable, payroll, fund balance with Treasury, and travel. Maintains files and records and generates reports.

Financial Specialist 2 High School 4

Mid-level knowledge and experience in financial management and accounting practices and principles. Applies advanced knowledge of concepts, processes, practices and procedures on technical assignments. Skilled in using the systems that support financial management services to perform more complex operations. Services supported include but are not limited to: accounts payable, accounts receivable, payroll, fund balance with Treasury, and travel. Maintains files and records and generates reports.

Financial Specialist 3 High School 8

Senior-level knowledge and experience in financial management and accounting practices and principles. Applies comprehensive knowledge of concepts, processes, practices and procedures on technical assignments. Highly skilled in using the systems that support financial management services. Services supported include but are not limited to: accounts payable, accounts receivable, payroll, fund balance with Treasury, and travel. Maintains files and records and generates reports.

Financial Specialist 4 High School 12

Expert-level knowledge and experience in financial management and accounting practices and principles. Applies expert knowledge of concepts, processes, practices and procedures on technical assignments. Expert skills in using the systems that support financial management services. Services supported include but are not limited to: accounts payable, accounts receivable, payroll, fund balance with Treasury, and travel. Maintains files and records and generates reports.

Personnel Assistant 1 High School 0

Entry-level human resources assistance. This position performs a variety of tasks including, but not limited to, clerical and secretarial duties. The work is under general supervision of higher-level personnel in preparation of various human resource tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration. The Personnel Assistant I is expected to exercise discretion at all times; limited judgment may be necessary at times. Assistant will be required to operate general office equipment, software programs and HR systems. Support includes but is not limited to assistance in: employee development and training, personnel programs, benefits processing, personnel actions, HR information systems, payroll processing and training purchases.

Personnel Assistant 2 High School 4

Mid-level human resources assistance. This position serves as a clerical expert in independently processing the most complicated types of personnel actions, e.g., temporary employment, rehires, and dismissals. In this position, one may perform tasks beyond routine clerical such as: pre-employment drug screening and new hire orientation, responding to routine questions on policy and procedures, and/or provide reports on employee turnover or time and attendance. This assistant may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on employment statistics (retention, equal opportunity reporting, etc.). The Personnel Assistant II may provide guidance to lower-level Personnel Assistants. This level requires extensive knowledge of various software packages and systems. Guidance is provided as needed.

Completed written work receives close technical review from higher-level personnel office employees. Work may be checked occasionally. Support includes but is not limited to assistance in: employee development and training, personnel programs, benefits processing, personnel actions, HR information systems, payroll processing and training purchases.

Personnel Assistant 3 High School 8

Senior-level human resources assistance. Serves as a clerical expert in independently processing the most complicated types of personnel actions, providing information when it is necessary to consolidate data from a number of sources, resolves conflicts in computer listings or other sources of employee information, locates lost documents or reconstructs information using a number of sources. Support includes but is not limited to assistance in employee development and training, personnel programs, benefits processing, personnel actions, HR information systems, payroll processing and training purchases.

Human Resource Specialist 1 High School 4

Entry-level knowledge and experience in human resources practices and principles.

Applies fundamental concepts, processes, practices, and procedures on technical assignments. Basic skills in using the systems that support human resources services.

Areas of support include but are not limited to: Staffing, Classification, employee development and training, personnel programs, benefits processing, personnel actions, HR information systems, payroll processing and training purchases. Specialized experience directly related to the functional area is required.

Human Resource Specialist 2 High School 6

Mid-level knowledge and experience in human resources practices and principles.

Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments. Skilled in using the systems that support human resources services. Areas of support include but are not limited to: Staffing, Classification, employee development and training, personnel programs, benefits processing, personnel actions, payroll processing and training purchases. Specialized experience directly related to the functional area is required.

Human Resource Specialist 3 High School 8

Senior-level knowledge and experience in human resources practices and principles.

Applies comprehensive knowledge of concepts, processes, practices and procedures on technical assignments. Highly skilled in using the systems that support human resources services. Areas of support include but are not limited to: Staffing, Classification employee development and training, personnel programs, benefits processing, personnel actions, HR information systems, payroll processing and training purchases. Specialized experience directly related to the functional area is required.

Human Resource Specialist 4 High School 12

Expert-level knowledge and experience in human resources practices and principles.

Applies expert knowledge of concepts, processes, practices and procedures on technical assignments. Expert skills in using the systems that support human resources services. Areas of support include but are not limited to: Staffing, Classification employee development and training, personnel programs, benefits processing, personnel actions, HR information systems, payroll processing and training purchases.

Specialized experience directly related to the functional area is required.

HRIS Specialist 1 BA/BS 0

Perform routine professional level work in completing various Human Resources related activities and tasks. Researches, analyzes, designs, troubleshoots and maintains systems and processes in support of Human Resources department and departmental projects. Continually monitors Human Resources systems information needs. Duties include:

Supports review, testing and implementation of system upgrades or patches, collaborates with IT team members to coordinate applications and documents process and results, collect and compile data, write and generate a variety of reports reflecting key HR-related metrics and analytics, document internal processes and audit procedures to ensure data integrity of systems, handle customer inquiries in conjunction with the NASA Learning Management System , identify opportunities for improving the effectiveness of processes, systems, and reports, assist department team members with technical issues related to the use of HRIS system.

HRIS Specialist 2 BA/BS 4

Knowledge and responsibilities required at this level include those identified in Level I. This will include a high degree of independence in completing work assignments and making decisions concerning various human resources management activities.

Maintains a high level of technical competence and serves as a resource for complex projects or system issues. Relies on experience and judgment to plan and accomplish goals within established timelines. Supervisory responsibilities will not normally be assigned at this level, but there may be some responsibility for providing training or guidance to lower-level staff.

HRIS Specialist 3 BA/BS 8

Knowledge and responsibilities required at this level consist of those identified in Level II plus demonstrated ability to perform highly independent work. At this level employees perform advanced level human resources management work in administering various personnel programs or activities. Duties include providing assistance in the supervision and training of other human resources management specialists as a lead worker or project leader, or other comparable responsibilities for coordinating and completing required activities.

Responsibilities include ability to utilize Visual Basic and other scripting tools, strong competency in manipulating data from disparate systems, ability to identify process improvement candidates and lead teams in order to develop and implement solutions.

HRIS Specialist 4 BA/BS 12

Knowledge and responsibilities required at this level consist of those identified in Level 3. Provide ongoing system support of applications used in the HR function.

This person will be an integral part of developing an emerging function within HR Division. Partner with internal customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities.

Responsibilities include serve as technical expert for HRIS helping to drive long term strategic direction, design requirements, features, functionality and progressive enhancements, provide technical expertise in the field of HRIS and reporting tools including the development of business intelligence reports and dashboards for HR and other functions, serve as liaison between Human Resources, and IT department as well as external technical support vendor teams to provide systems support.

Procurement Assistant 1 High School 0

Entry-level procurement assistance. Performs routine tasks which require knowledge of procurement procedures and rules, such as: creating and maintaining procurement files, generating basic procurement documents, utilizing procurement systems, data entry and reporting. Support includes but is not limited to assistance in: procurement and administrative services, agency contracting, purchase card, training purchases, grants and agreements and the SBIR/STTR programs.

Procurement Assistant 2 High School 4

Mid-level procurement assistance. Performs tasks which require knowledge and experience in procurement procedures and rules, such as: creating and maintaining procurement files, generating procurement documents, utilizing procurement systems, data entry and reporting. Support includes but is not limited to assistance in:

procurement and administrative services, agency contracting, purchase card, training purchases, grants and agreements and the SBIR/STTR programs.

Procurement Assistant 3 High School 8

Senior-level procurement assistance. Performs tasks which require detailed knowledge and experience in procurement procedures and rules, such as: creating and maintaining procurement files, generating more complex procurement documents, utilizing procurement systems, data entry, analysis and reporting. Support includes but is not limited to assistance in: procurement and administrative services, agency contracting, purchase card, training purchases, grants and agreements and the SBIR/STTR programs.

Procurement Specialist 1 High School 0

Entry-level knowledge and experience in procurement practices and principles such as: soliciting, evaluating, negotiating and preparing contracts for award;

administering contracts; and analyzing and evaluating cost and price proposals.

Applies fundamental concepts, processes, practices and procedures on technical assignments. Basic skills in using the systems that support procurement services.

Specialist support includes but is not limited to: procurement and administrative services, agency contracting, purchase card, training purchases, grants and agreements and the SBIR/STTR programs.

Procurement Specialist 2 Associate 4

Mid-level knowledge and experience in procurement practices and principles such as:

soliciting, evaluating, negotiating and preparing contracts for award; administering contracts; and analyzing and evaluating cost and price proposals. Applies advanced knowledge of concepts, processes, practices and procedures on technical assignments.

Skilled in using the systems that support procurement services. Specialist support includes but is not limited to: procurement and administrative services, agency contracting, purchase card, training purchases, grants and agreements and the SBIR/STTR programs.

Procurement Specialist 3 Bachelor 8

Senior-level knowledge and experience in procurement practices and principles such as: soliciting, evaluating, negotiating and preparing contracts for award;

administering contracts; and analyzing and evaluating cost and price proposals.

Applies comprehensive knowledge of concepts, processes, practices and procedures on technical assignments. Highly skilled in using the systems that support procurement services. Specialist support includes but is not limited to: procurement and administrative services, agency contracting, purchase card, training purchases, grants and agreements and the SBIR/STTR programs.

Procurement Specialist 4 Bachelor 12

Expert-level knowledge and experience in procurement practices and principles such as: soliciting, evaluating, negotiating and preparing contracts for award;

administering contracts; and analyzing and evaluating cost and price proposals.

Applies expert knowledge of concepts, processes, practices and procedures on technical assignments. Expert skills in using the systems that support procurement services. Specialist support includes but is not limited to: procurement and administrative services, agency contracting, purchase card, training purchases, grants and agreements and the SBIR/STTR programs.

Functional Subject Matter Expert 1

Associate

Applies principles, methods, and knowledge of specific functional areas of expertise to specific task order requirements. Serves as senior resource with experience in supporting projects related to individual subject matter expertise. in functional domains such as finance, personnel, acquisition, etc.

Functional Subject Matter Expert 2

Associate

Provides advanced technical knowledge and analysis of highly specialized operational environments. Prepares program management and technical analyses, reviews and assesses technical data drawn from multiple comprehensive data sources.

Subject Matter Expert

Associates

Applies specialized knowledge of primary technical or business discipline. Requires knowledge of a technical or business field and knowledge of his/her specialty.

Provides technical expertise and guidance in the given area of expertise.

Subject Matter Expert

Associates broad knowledge of two technical or business fields and extensive knowledge of his/her specialty. Technology expert on delivering technological requirements and solving problems within IT or business environments which includes, but is not limited to Compute, Storage, Data Services, Network, Resource Management, Information Assurance, Tool and Application development, and Government business models for finance, procurement and human resources. Provides technical expertise and guidance in the given area of expertise.

Subject Matter Expert

Masters broad knowledge of several technical or business fields and extensive knowledge of his/her specialty. Technology expert on delivering technological or business requirements and solving problems within medium to large IT or business environments, which includes, but is not limited to Compute, Storage, Data Services, Network, Resource Management, Information Assurance, Tool and Application development, and Government business models for finance, procurement and human resources. Provides technical expertise, guidance, and leadership in the given area of expertise

Subject Matter Expert

Masters broad knowledge of several technical or business fields and extensive knowledge of his/her specialty. Technology expert on delivering technological or business requirements and solving problems within large and complex IT or business environments, which includes, but is not limited to Compute, Storage, Data Services, Network, Resource Management, Information Assurance, Tool and Application development, and Government business models for finance, procurement and human resources. Provides technical expertise, guidance, and leadership in the given area of expertise.

Customer Specialist 1 Bachelor 0

Entry-level knowledge and experience in customer support practices and principles.

Applies fundamental concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: resolving customer inquiries and problems, developing FAQs, interfacing with process owners, analyzing trends, over-seeing customer contact center helpdesk operations, maintaining files and generating reports.

Customer Specialist 2 Bachelor 4

Mid-level knowledge and experience in customer support practices and principles.

Applies advanced knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: resolving complex customer inquiries and problems, developing FAQs, interfacing with process owners, analyzing trends and recommending actions, over-seeing customer contact center helpdesk operations, maintaining files and generating reports.

Customer Specialist 3 Bachelor 8

Senior-level knowledge and experience in customer support practices and principles.

Applies comprehensive knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: resolving very complex customer inquiries and problems, developing FAQs, interfacing with process owners, analyzing trends and recommending and implementing actions, over-seeing customer contact center helpdesk operations, maintaining files and generating reports.

Customer Specialist 4 Bachelor 12

Expert-level knowledge and experience in customer support practices and principles.

Applies expert knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: resolving very complex customer inquiries and problems, developing FAQs, interfacing with process owners, analyzing trends and recommending and implementing actions, managing customer contact center helpdesk operations, maintaining files and generating reports.

General Clerk 1 High School 0

Entry-level clerk assistance. This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task. Support includes but is not limited to assistance in: mail room operations, document imaging support, records management support and inventory support.

General Clerk 2 High School 4

Mid-level clerk assistance. This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others. Support includes but is not limited to assistance in: mail room operations, document imaging support, records management support and inventory support.

General Clerk 3 High School 8

Senior-level clerk assistance. This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.

The General Clerk III may also direct lower level clerks. Support includes but is not limited to assistance in: mail room operations, document imaging support, records management support and inventory support.

Graphics Design Specialist 1 Bachelor 0

Entry-level knowledge and experience in graphics design practices and principles.

Applies fundamental concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: development of information material such as flyers, posters, fact sheets, brochures, newsletters, and other promotional or information type materials. Basic skills in the use of computer applications used to provide graphics design services.

Graphics Design Specialist 2 Bachelor 4

Mid-level knowledge and experience in graphics design practices and principles.

Applies advanced knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: development of information material such as flyers, posters, fact sheets, brochures, newsletters, and other promotional or information type materials. Skilled in the use of computer applications used to provide graphics design services.

Graphics Design Specialist 3 Bachelor 8

Senior-level knowledge and experience in graphics design practices and principles.

Applies comprehensive knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to:

development of information material such as flyers, posters, fact sheets, brochures, newsletters, and other promotional or information type materials. Highly skilled in the use of computer applications used to provide graphics design services.

Graphics Design Specialist 4 Bachelor 12

Expert-level knowledge and experience in graphics design practices and principles.

Applies expert knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: development of information material such as flyers, posters, fact sheets, brochures, newsletters, and other promotional or information type materials. Expert skills in the use of computer applications used to provide graphics design services.

Property Management Specialist 1

Bachelor 0

Entry-level knowledge and experience in property, plant and equipment (PP&E) management practices and principles. Applies fundamental concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: identifying different categories of property, assigning property numbers, entering and tracking property information into appropriate systems, tagging property, facility management support and generating reports.

Property Management Specialist 2

Bachelor 4

Mid-level knowledge and experience in property, plant and equipment (PP&E) management practices and principles. Applies advanced knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: identifying different categories of property, assigning property numbers, entering and tracking property information into appropriate systems, tagging property, facility management support, providing property management training, and generating reports.

Property Management Specialist 3

Bachelor 8

Senior-level knowledge and experience in property, plant and equipment (PP&E) management practices and principles. Applies comprehensive knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: identifying different categories of property, assigning property numbers, entering and tracking property information into appropriate systems, tagging property, facility management support, providing property management training, and generating reports.

Property Management Specialist 4

Bachelor 12

Expert-level knowledge and experience in property, plant and equipment (PP&E) management practices and principles. Applies knowledge of concepts, processes, practices and procedures on technical assignments. Specialist support includes but is not limited to: identifying different categories of property, assigning property numbers, entering and tracking property information into appropriate systems, tagging property, facility management support, providing property management training, and generating reports.

Service Contract Act Non-exempt Category Mapping and Government Grade Equivalents

NSSC Non-exempt Labor Category Titles SCA Non-exempt Mapping Category Titles Government Grade Equivalents Secretary 1 Secretary 1 GS-4 Secretary 2 Secretary 2 GS-5 Secretary 3 Secretary 3 GS-6 Administrative Assistant Administrative Assistant GS-7 Accounting Clerk 1 Accounting Clerk 1 GS-3 Accounting Clerk 2 Accounting Clerk 2 GS-4 Accounting Clerk 3 Accounting Clerk 3 GS-5 Personnel Assistant 1 Personnel Assistant 1 GS-4 Personnel Assistant 2 Personnel Assistant 2 GS-5 Personnel Assistant 3 Personnel Assistant 3 GS-6 Procurement Assistant 1 Personnel Assistant 1 GS-4 Procurement Assistant 2 Personnel Assistant 2 GS-5 Procurement Assistant 3 Personnel Assistant 3 GS-6 Customer Assistant 1 Computer Operator 1 GS-4 Customer Assistant 2 Computer Operator 2 GS-5 Customer Assistant 3 Computer Operator 3 GS-6 Customer Assistant 4 Computer Operator 4 GS-7 General Clerk 1 General Clerk 1 GS-2 General Clerk 2 General Clerk 2 GS-3 General Clerk 3 General Clerk 3 GS-4

Information obtained from the Service Contract Act Directory of Occupations (5th Edition)