Attachment I-21 (Workload Data).pdf

NTSS

Draft Attachment I-21

NSSC NTSS: Workload Data

Workload data is presented by functional area. Each service is identified as a Level of Effort (LOE) service or a Fixed Unit Price (FUP) service. For FUP services, the billable transaction is identified in bold and will match the Pricing Template (Attachment I-28). Additional workload data is provided when possible. These actions are either a component of the billable transaction or a secondary action required to perform the service. A component action is an action that rolls into the totals provided in the billable transaction for a service. Components may represent a variety in the type of billable transaction or an additional requirement for a portion of the billable transactions. A secondary action is work critical to providing a service that does not result in a billable transaction. The cost for these actions should be rolled into the price proposed for completing billable transactions. Help tickets elevated to Level Two are secondary actions. The cost of supporting Help Tickets at Level Two should be rolled into the transaction cost/LOE for that particular service. Level Two to workload information is provided in the Level 2 tab. Not every action has been quantified in the workload data. The comprehensive definition of the scope of work is in the PWS, Service Delivery Guides, and other references.

Workload Data 1

PWS Section Workload Description Fixed Unit Price (FUP) / Level of Effort (LOE) Unit of Measure FY 19 Count FY 20 Count FY 21 Count Utilization to use for RFP

Purposes per Year

2 Shared Services Administration

2.1.1 SP Personnel Training NASA sponsored training courses 5 5 5 5 Government Purchased On-site Courses 5 5 5 5 Training Classrooms 1 1 1 1

2.2 Records Management (2.2) NSSC Records 14,000 16,000 18,000 20,000 NSSC Forms 8 14 31 30 Audits 1 1 1 1 Records Transferred 2,000 2,000 2,000 2,000

2.3 Reporting/Information Requests (2.3) FOIA Inquiries 20 16 10 15

2.4 NSSC Site Visits / Inspections (2.4) Site Visits / Inspections 2 2 2 2

2.5 Workload Data Report/Performance Metrics Weekly Status Reviews 52 52 52 52 Management Reviews 2 2 2 2 Performance and Utilization Reports 12 12 12 12

2.6 Innovation and Continuous Improvement Kaizen Events N/A 8 7 8 Process Reviews/Reengineering N/A 20 20 20 Benchmarking N/A 5 5 5

2.14 Certifications, Licenses, and Permits Required by Law Current Requirements 0 0 0 0

2.17 Customer Satisfaction (2.17) Surveys Sent 23,091 25,611 22,520 23,741 Surveys Analyzed 3,905 3,492 3,825 3,741

2.24 New Business Support Business Cases N/A 10 6 8

Transitions N/A 2 2 2

2.27 Audio/Visual Support A/V Support - PA Set Up 5 7 6 6

A/V Support - ViTS / WEB EX 65 83 94 81 Conference Rooms (Projectors) 9 9 9 9

LOE

SSA 2

PWS Section Workload Description Fixed Unit Price (FUP) / Level of

Effort (LOE) Unit of Measure FY 19 Count FY 20 Count FY 21 Count Utilization to use for

RFP Purposes per Year

3.1 Financial Management (3.1)

3.1.1 Accounts Payable FUP Invoices/Year 90,866 87,705 84,124 87,566

3.1.1.1 Contracts, Purchase Cards, Simplified Acquisitions, Travel and Other Payables Component

3 way matches 80,128 79,406 76,736 72,231

Secondary IPACs 14,724 16,023 15,258 15,335 Component Interest and Penalty Payments 1,861 261 236 250 Component FI Invoices (non-PO) 4,625 3,724 3,610 3,986

Component Charge Card Payments (Purchase Cards, IBA's, CBAs) 2,655 2,432 1,872 2,320

Secondary Invoice Rejections 3,406 3,060 3,349 3,272 Secondary Cancelled Payment Inquiries 82 77 91 83 Component Reversals 1,597 1,882 1,673 1,717

Secondary Over-payment / Disbursement Errors 125 69 190 128

Secondary 1099s 4,387 3,937 4,160 4,161

Secondary AP Payment Metric Reports Monthly 132 132 132 132

Secondary Interest Paid and Discounts Earned Metric Reports 132 132 132 132

Secondary Continuous Monitoring Program (CMP) Reports - AP monthly 1,208 1,208 1,208 1,208

Secondary International Transactions Reports 4 4 4 4

Secondary Internal/External Audit Samples -

AP 333 674 456 488

Secondary GSA Transportation Audit invoices 1,500 1,500 1,500 1,500

3.1.1.2 Grant/Advance/Standard Form (SF) 425 Payables Secondary 425 Payables - Total 79,113 77,346 79,455 78,638

Secondary 425 Payables - Requiring Intervention 219 105 526 200

3.1.2 Accounts Receivable FUP Total Collections and

Billings/Year 37,010 35,662 35,849 36,174

Donations, Rebates, Deposit Fund, Jury Duty, Workers Comp Reimbursement, Cancelled Funds, HQ Book Sales, Refunds to Misc.

Receipts, Restitution, Settlements

Component AR Non-IPAC Collections 5,463 5,425 6,266 5,718

Component IPACs 8,754 9,048 8,812 8,871

FM 3

Component Allowance for Bad Debt 433 435 291 386 Component Reimbursable Advances 2,862 2,477 1,420 2,253

Component New Receivables - Reimbursable Billing 13,880 13,934 13,349 13,721

Component New Receivables - Direct Bills of Collection 5,707 4,438 5,088 5,078

Component New Receivables - Debt Waiver Packages 11 29 39 26

Component New Receivables - Write Offs 330 365 224 306

Secondary Funded and Unfunded Leave Source entries 143 100 167 137

Drop in FY21 would be attributed in the drop in Travel due to COVID Restrictions. Secondary Travel BOCs $75 and under 130 148 58 112

There were no installment payment plans in FY19 and FY20 due to the availability for employees to establish recurring payment plans in pay.gov.

This process changed in FY20 eliminating that capability. NSSC established the Personal Financial Statements and approval process in

FY21.

Secondary

Installment Payment Plan Package Preparation (Personal Financial Statement form) and routing

0 0 2 1

Debt Hearing process created in FY19/20. Secondary Debt Hearing Package Preparation and routing 0 0 1 0

Secondary

Continuous Monitoring Program (CMP) Control Activities (Monthly & Quarterly Reports for AR)

133 133 140 135

There were no installment payment plans in FY19 and FY20 due to the availabliity for employees to establish recurring payment plans in pay.gov.

This process changed in FY20 eliminating that capability. For employees who wish to establish recurring payments (i.e. rent or installment payment plan recurring payments, etc.), they have to submit an ACH so the contractor can route for approval and establish in the pay.gov system.

Secondary Establish Pay.gov Installment Plans 0 32 54 29

Secondary Receivables Due from the Public Reports (Treasury Report on Receivables)

136 136 136 136

Secondary

Cost and Bill Breakdowns (Monthly Analysis Premilinary Billing Reports, etc. for each Center related to reimbursable billing)

132 132 132 132

Secondary Friendly Reminders 223 214 465 301

Secondary Dunning Research for each Center 132 132 132 132

Secondary Returned Collections (5515) 38 38 57 44

Secondary AR Transferred to Treasury for Cross servicing 52 59 153 88

FM 4

Secondary Misc. Receipt Journals Vouchers 2,335 2,213 1,933 2,160

Secondary Salary Offsets 74 84 39 66

Secondary Internal/External Audit Samples-

AR 72 228 51 117

Secondary Reversals 1,470 1,090 951 1,170 Secondary W9s 27 41 18 29

3.1.3 Reserved

3.1.4 Agency Fund Balance with Treasury (FBWT) and Financial

Management Service (FMS) 224/Reconciliation and Reporting FUP

Total of AP Payments, Travel Payments and AR Collections/Year

146,095 114,256* 87,971* 116,107

Components

Accounting System and Treasury Reports (set of reports run daily for each ALC each business day) 2,849 2,849 2,849 2,849

Components Statement of Difference Spreadsheets (one per ALC per business day)

2,849 2,849 2,849 2,849

Secondary FMS 224 Packages (External – one per ALC per month) 132 132 132 132

Secondary CMP Reports - FBwT 660 660 528 528

Secondary Internal/External Audit Samples -

FBWT 18 88 668 258

3.1.5 Travel Services

3.1.5.1 Domestic Travel Payments FUP

Number of Travel vouchers processed/year 50,004 28,244* 6,237*

Secondary Management Review Status Report (Status of Domestic Metrics Audit)

52 52 52

Secondary Payment Disputes 15 13 7

Secondary Over Payments resulting in Bills of Collections (Includes Domestic, Foreign & ETDY)

149 128 68

Secondary Travel Advances 17 3 3 Secondary Un-liquidated Obligations 132 132 132 Component Payment Proposal (Traveler) 1,838 1,581 1,330 Component Payment Proposals (IBA) 1,448 1,522 1,289

FM 5

Secondary

Agency Travel Reports including Officials In Charge (annual), Quarterly Premium Class Travel and Final, Travel Information Profile Report, and Semi-Annual

OGE 1353

9 9 9 9

Secondary Internal/External Audit Samples - (Total for all Travel Services) 10 24 19

3.1.5.2 COS Travel Payments and Claim Forms FUP

Number of COS Vouchers processed/Year 226 179 241

Component COS: En route, Miscellaneous Fixed Temporary Quarters, House Hunting Trip

78 54 87

Component

COS: Actual Temporary Quarters, Real Estate, Constructive, & all Other Vouchers

55 35 26

Component COS: RITA and ITRA 93 90 128

Secondary Rejected Expenses resulting from audits 23 18 24

Secondary Payment Disputes 2 2 2

Secondary Bills of Collections due to taxes on 3rd Party Invoices 89 40 43

Secondary Un-liquidated Obligations 381 340 312 Secondary Travel Advances 0 0 0

Component Payment Proposals (Includes

COS) 150 131 175

Secondary Vendor T-Blocks (includes all travel types) 2 2 2

Secondary FSCATT Open Expired Funds Requests 0 0 0

Secondary Internal/External Audit Samples - (Total for all Travel Services) See Row 72 See Row 72 See Row 72

3.1.5.3 Foreign Travel Payments FUP

Number of Foreign Travel vouchers processed/year (with audit)

3,443 1,667* 242*

Secondary Rejected Expenses resulting from audits 0 0 0

Secondary China Authorizations Report 4 4 4 4 Secondary Payment Disputes 0 0 0

Secondary International Transactions Reports 4 4 4

FM 6

Secondary Internal/External Audit Samples - (Total for all Travel Services) See Row 72 See Row 72 See Row 72

3.1.5.4 Extended TDY (ETDY) Travel Services FUP

Number of ETDY Vouchers processed/Year *Includes PCS/TCS Calculations

1,227 766* 320*

Component

Number of Domestic Travel vouchers processed/year (includes interim expense reports, nested and secondary trips)

1,126 717 235

Component

Number of Foreign Travel vouchers processed/year (with audit) (includes interim expense reports, nested and secondary trips)

101 49 85

Component Taxable ETDY Vouchers 444 366 116

Secondary Rejected Expenses resulting from audits 0 0 0

Secondary Payment Disputes 0 0 0 Secondary Over Payments Taxes Billed 12 8 3 Secondary Funding Requests 245 153 64

Secondary Monthly List of Non Taxable ETDY Payments (DOM and

FOR)

12 12 12

Secondary Internal/External Audit Samples - (Total for all Travel Services) See Row 72 See Row 72 See Row 72

3.1.5.6 ETDY Travel Authorization Preparation FUP Number of ETDY Authorizations Prepared/Year

1,445 751* 286*

Component Number of Domestic Parent Travel authorizations processed/year

268 255 200

Component Number of Domestic Nested Travel authorizations processed/year

1,079 484 73

Component Number of Foreign Parent Travel authorizations processed/year

65 9 13

Component Number of Foreign Nested Travel authorizations processed/year

33 3 0

3.1.5.6 ETDY Travel Authorization /Voucher

FM 7

Secondary Officials In Charge Forms 241 230 180

Secondary PCS/TCS/ETDY Cost Comparisoin 134 128 100

Secondary Funding Requests 167 132 107 Secondary Escallation of TA issues 156 156 156 Secondary Verbal Ticketing notification 52 52 52

Secondary Entitlement Counseling Sessions 120 37 38

3.1.5.6 ETDY Travel Voucher Preparation FUP

Number of ETDY Vouchers Prepared/Year 2,054 1,281* 495*

Component Number of Domestic Interim Travel voucherss processed/year

1,000 697 259

Component Number of Domestic Nested Travel voucherss processed/year

793 421 67

Component Number of Foreign Interim Travel voucherss processed/year

95 6 12

Component Number of Foreign Nested Travel vouchers processed/year

10 1 1

Secondary Escalation of voucher issues 156 156 156

3.1.5.7

Domestic Travel Post-Payment Reviews Component

Number of Domestic Voucher Audits (includes statistical sample of domestic vouchers under $2,500 and all domestic vouchers $2,500 and over)

2,971 2,370* 1,970*

3.1.7 Reserved

3.1.8 Permanent Change of Station (PCS) and Temporary Change of

Station (TCS) Relocation Support FUP Authorizations/Year 67 75 72

Component Travel Orders Approved 51 37 51

Secondary Invoices Reconciled and Approved 52 43 43

Secondary CBA Reconciliation 12 12 12

Component Amended Travel Orders Approved 16 38 21

Secondary MoveLINQ Hotfix/Version Upgrades 6 6 6

Secondary MoveLINQ OCONUS Rate updates 12 12 12

3.1.9 Reserved

FM 8

3.1.10 Reserved

3.1.11 Reserved

3.1.12 NSSC Travel Authorization/Voucher Support FUP Authorizations/Year 282 158 6 Component Domestic 282 158 6 Component Foreign 0 0 0 Component ETDY 0 0 0 Component Cost Comparisons 56 32 1

3.1.13 Travel Card Support

CBA Credit Card Accounts

(NSSC) 13 13 13

IBA Active Accounts (NSSC) 133 148 144 Delinquencies (NSSC) 30 44 15 Transactions (NSSC) 2,114 1,294 34* General Account Reviews 12 12 12

*Denote impacts from the COVID-19 Pandemic.

FM 9

PWS Section Workload Description Fixed Unit Price (FUP) / Level of

Effort (LOE) Unit of Measure FY 19 Count FY 20 Count FY 21 Count

Utilization to use for RFP Purposes per

Year 3.2

3.2.1 Support to Personnel Programs

3.2.1.1 Drug Testing Administration FUP Drug Tests Administered/Year 1,721 1,730 1,817 1,756

Component Number of NASA employees randomly tested

1,519 1,572 1,595 1,562

Component Number of NASA employees tested for pre-employment testing

179 126 208 171

Component Number of NASA employees which follow-up testing is conducted (retests)

22 27 11 20

Component Number of NASA employees which Post- Accident or Unsafe Practice testing is conducted

0 5 1 2

Component Number of NASA employees which Reasonable-Suspicion testing is conducted

1 0 2 1

Component

NASA Drug Testing Team travels to each random test at Headquarters, Johnson Space Center and Kennedy Space Center (2 x per year).

12 12 12 6

Component

NASA Drug Testing Team travels to each remaining NASA Center (Ames Research Center, Armstrong Flight Research Center, Stennis Space Center, Marshall Space Flight Center, Langley Research Center, Goddard Space Flight Center, and Glen Research Center) once a year for random testing (1 x per year).

7 7 7 7

Component Random Test Lists Generated 40 40 49 43 Component Random Test Notifications Sent 1,519 1,572 1,595 1,562 Secondary 30 Day Notices 636 641 577 618

3.2.1.2 General Employment Inquiries FUP Employment Inquiries/Year 856 1,223 762 947

Component Number of responses to general employment inquiries/year

853 1,214 762 943

Human Resources (3.2)

HR 10

Component Number of unsolicited applications received/year

3 9 0 4

3.2.1.3 Adjudication of Position Classification Appeals FUP Number of position classification appeals/year 1 1 1 1

Component Job Audits / Interviews 1 1 1 1 Component Recommendations 1 1 1 1

3.2.1.4 Employee Recognition and Awards Processing FUP Awards Processed/Year 36,619 15,266 38,313 37,466 Component Agency Honor 21,765 1,316 15,633 18,699 Component Length of Service 3,390 2,831 3,955 3,673 Component Center Honor 4,826 2,253 9,890 7,358 Component Center Other 5,294 8,211 8,757 7,026 Component Reprints 1,344 655 78 711

3.2.1.4.1 Administrative Support for Agency Awards Program FUP Awards Support 190 122 332 72 Component Agency awards ceremonies/year 1 1 1 1 Component Support for Awards Inventory 69 30 113 71

Component Support to Center/Agency/MSEO awards officer

120 91 218 143

3.2.1.7 Suitability Adjudications Suitability Adjudications 2440 2615 1477 2177 Initial Suitability 652 808 531 664 Position Upgrades 525 431 248 401 Reciprocity 794 856 524 725 Inquiry 469 520 174 388

3.2.2

3.2.3 Employee Benefits

3.2.3.1 Benefits Counseling and Processing FUP Forms / Counseling per year 11,638 11,259 10,608 11,168 Component Number of Forms Processed 7845 7581 6895 7,440 Secondary Number of personnel counseled/year 3,768 3,653 3,688 3,703 Secondary Inquiries from OPM 25 25 25 25

3.2.3.2 Retirement Counseling and Processing FUP Total Retirement Packages/Estimates each Year 3,681 2,324 2,337 2,856

Component Number of retirement packages processed

640 719 601 653

Component Number of retirement calculations prepared/year

3,041 1,605 1,736 2,127

Secondary Inquiries from OPM 25 25 25 75

Reserved

HR 11

3.2.3.3 On-Boarding/In-processing FUP Number of Civil Servant employees published in USAStaffing Onboarding 893 763 960 872

Component Employee Onboarding 893 763 960 872

3.2.3.4 Civilian and Military Deposit Processing FUP Number of Deposits / Redeposits processed/Year 489 447 599 512

Component Deposits 489 447 599 512

3.2.3.5 Administration of Leave Programs FUP Leave Programs Requests 2,856 3,871 3,940 3,702

Component ASL/VLTP/VLBP /ELTP/ VLBP/PPL Requests Processed/Year 236 244 565 495

Secondary Leave Donations 2089 3299 3100 2829 Secondary Inquiries 531 328 275 378

3.2.4 Human Resource Information Systems (HRIS)

3.2.4.5 User Support for all Human Capital Information Systems User Support Tasks 1,519 1,716 1,293 2159 User Account Support 1484 1687 1255 1475 Internal Systems Support 35 29 38 34 External Systems Support No Data No Data No Data 650 Number of External Systems 0 1 1 5 Number of Internal systems 8 8 8 8

3.2.4.6 Support for the OCHCO Data as a Service (DaaS)

and Adhoc Reporting Reporting Tasks 225 425 961 537

Adhoc Reports 59 145 124 109 Report Maintenance 103 60 175 113

Run Exisiting Reports 63 220 662 315

3.2.4.7 HR Website Development & Maintenance Website Content Tasks 130 185 105 140 Routine Website Updates 57 55 61 58 Expedite Website Updates 15 9 6 10 Inquiry 6 6 4 5 Furlough / Pandemic website updates 52 115 34 67 Number of Websites 4 4 4 4

3.2.5

3.2.5.1 Maintenance of Official Employee and Performance Records FUP OPF Requests/Year 11,238 9,773 9,945 10,319

Personnel Action Processing and Maintenance of Official Employee and Performance Records

LOE

LOE

HR 12

Component Requests (15-day) 11,238 9,773 9,945 10,319 Component 15-day Documents 23,546 22,105 20,250 21,967 Component 15-day Pages 49,749 46,045 44,729 46,841 Component Requests (25-day) 302 281 282 288 Component 25-day Documents 16,721 15,838 14,207 15,589 Component 25 Day Pages 28,227 27,374 23,174 26,258 Component OPF Validations 1,311 399 190 633 Component Purges / Separations 315 316 297 309

3.2.5.2 Personnel Action Processing FUP Number of PAP transactions processed/Year 33,529 25,748 24,283 21,355

Component Transactions 33,529 25,748 24,283 21,355 Secondary Inquiries 762 688 728 726

3.2.6

3.2.7

3.2.8

3.2.9

3.2.10

3.2.11 Financial Disclosure Processing FUP 450, 278, 278-T Forms Processed/Year 11,402 12,040 12,103 11,848

Component OGE-450 10,288 10,741 10,697 10,575 Component OGE-278E 705 717 777 733 Component OGE-278T 408 582 629 540

3.2.12

3.2.13

3.2.14 Payroll/Time and Attendance Processing FUP Pay Periods by Center (11 Centers, 26 Pay Periods)/Year 286 286 286 286

Time & Attendance Component Time and Attendance Reports: Cleanup 858 858 858 858

Time & Attendance Component Time and Attendance Reports: Closeout 2,574 2,574 2,288 2,288

Employee Payroll Component Payroll Inquiries 4,075 3,594 3,090 3,000 Employee Payroll Component Debt Validations 70 73 117 120 Employee Payroll Component Forms/Document Processing 1,708 2,036 1,884 2,000

Reserved

Reserved

Reserved

Reserved

Reserved

Reserved

Reserved

HR 13

Employee Payroll Informational Number of FTE as validated against N2. 18,452 18,283 18,033 18,256

3.2.15 Classification Services

Note: Work is shared by CS and SP

Number of Classification Cases Completed Per Year 2234 661 846 831

New PDs Classified 1261 9 15 12 PD Edits 956 635 818 803 Desk Audits 17 17 13 16

3.2.16 Staffing Services (excludes Pathways, OIG, and ES)

Note: Work is shared by CS and SP

Number of Staffing Cases Requested Per Year 3153 9504 7817 9029

Vacancy Requests 764 1498 1311 1405 Non-Competitive Hires 52 305 139 222 Additional Selections No Data No Data 736 736 Consultation Requests No Data 151 165 158 Inquiries 2337 7550 5466 6508

3.2.17 Re-Investigations Number of Re-Investigations 114 143 262 173 Re-Investigations 114 143 262 173

3.2.18

3.2.19

3.2.20

3.2.20.1 Workers' Compensation Program New Worker's Comp Cases and Equifax Inquiries/Year 354 225 185 255

Applications/OWCP Cases 53 22 14 30 Entitlements and Benefits Inquiries (Employees)

79 40 29 49

Quarterly Chargeback review 4 4 4 4 CA-1, Notice of Traumatic Injury and Claim for Continuation of Pay, Forms Processed

46 20 9

CA-2, Occupational Disease and Claim for Compensation, Forms Processed

7 2 5

CA-7, Claim for Compensation, Forms Processed

5 13 0 6

Survivor Death Benefits 0 0 0 0 Medical Benefits Case Management 160 124 124 136

LOE

Reserved

Workers' Compensation and Unemployment Compensation

Reserved

LOE

LOE

HR 14

3.2.20.2 Unemployment Compensation New Worker's Comp Cases and Equifax Inquiries/Year 1,572 248 82 634

Equifax Inquiries 1,571 247 81 633 Update SF 8 1 1 1 1

3.2.21

3.2.21.1 Preparation and Distribution of Employee Notices FUP Number of employee notifications released/year 19 75 75 56

Component Scheduled Notice 9 24 23 19 Component Special Request Notice 10 45 33 29 Secondary Inquiry 8 6 19 11

3.2.21.2 Development of Information Materials Total Information Material Packages/Year 107 125 118 117

Number of informational packages developed for COTS products/year

72 93 97 87

Number of graphics and design support requests (To include Name and Door Plates)

37 32 21 30

3.2.21.3 Direct Support for OCHCO Communications Number of Annual Communications No Data No Data No Data 200 Communications No Data No Data No Data 200

3.2.21.4 Support to Surveys and Assessments Number of surveys and assessments maintained in the library 5 5 5 5

Number of survey and assessment tools maintained in library

5 5 5 5

Number of license renewals/year 15 15 15 15 Number of requests for new software/year

1 1 0 1

Number of requests for survey or assessment development assistance/year

15 3 3 3

3.2.22

3.2.22.1 Training Data Entry and Administration Number of Tasks 10,641 6,983 5,112 7,579 Data Entry (Not Purchased) 2,717 420 515 1,217 Training Verification 7,924 6,563 4,597 6,361 SATERN Roster Processing 164 1,868 1,126 1,053 SATERN Course Management 655 3,983 3,556 2,731

LOE

LOE

LOE

LOE

LOE

Senior Executive Services Support

Training Administration and Purchasing Support

HR 15

3.2.22.2 Offsite Training Purchases FUP Number of Tasks 12,927 9,264 6,266 9,486 Component Off-site Training Purchases 9,110 5,799 3,736 6,215 Secondary Modifications 963 1,595 1,261 1,273

Secondary No Cost / Reimbursements / Project Funded

2,854 1,870 1,269 1,998

3.2.22.3 Internal (on-site) Training Purchases Less than $25K FUP On-site Training Purchases/Year 534 737 560 610

Component Under 25K 401 272 376 350 Secondary Modifications 85 381 138 201

3.2.22.4 Internal (on-site) Training Purchases Greater than $25K FUP On-site Training Purchases/Year 24 42 23 30 Component Over 25K (Requires Contract) 20 19 21 20 Secondary Modifications 4 23 2 10

3.2.22.5 Administration and Oversight of the Agency Learning

Management System

Number of standard agency and center training courses/year 4,742 6,919 5,978 5,880

Number of User Support Requests 3,174 4,335 3,830 3,780 Number of internal training instances/year (Course Offerings with Post Course Products)

1,333 2,136 1,631 1,700

Number of Adhoc Report requests 235 448 517 400

3.2.22.6 Online Course Management Number of Hours/Year 1,847 1,732 1,492 1,690 Deactive Course 1 0 0 0 Inquiry 46 0 0 15

New Course - Convert Content 1,094 1,134 1,226 1,151 New Course - Develop Content 88 0 0 29 New Course - Upload Only 205 230 142 192 Update Course - Request Estimate 6 0 0 2 Update Course Content 408 106 125 213 Update Course Functionality 0 262 0 87

3.2.23 Senior Executive Services Support

3.2.23.1 Senior Executive Administrative Support Number of Support Requests No Data No Data No Data 1 to 3 dedicated WYE Number of Support Requests No Data No Data No Data 1 to 3 dedicated WYE

3.2.23.2 SES Appointment Certification Support FUP Number of new SES appointments/year 40 60 30 43

LOE

LOE

HR 16

Component Number of new SES appointments/year 40 60 30 43

3.2.23.3 Presidential Rank Awards Number of Nominations 32 0 33 22 Number of Nominations 32 0 33 22LOE

HR 17

PWS Section Workload Description Fixed Unit Price (FUP) / Level of Effort (LOE)

Workload Measure Unit of Measure FY 19 Count FY 20 Count FY 21 Count Utilization to use for RFP Purposes per

Year

3.3 Procurement

3.3.1 NASA Procurement Programs Support

3.3.1.1 Federal Acquisition Certification in Contracting (FAC-C) GS-1102 CON and CLP Training Courses Each (Courses) 16 15 15 15 GS-1102 CON and CLP Training Course Participants Each (Employees) 788 1,487 2,214 1,496 Course Registrations Built in SATERN Each (Courses) 7 11 15 11

Note: Based on implementation of FAI CSOD workload reporting requirments have changed - historical data no longer provides an accurate count of requirment

Reports Created to Support Agency Training (as needed); Headquarters Ad-Hoc Report Requests (as needed); FAC-C Registration Reports (weekly); FAC-C Certification List (monthly)

Each (Reports)

3.3.1.2 Federal Acquisition Certification for Contracting Officer’s Representative (FAC-COR) Program

Number of CORs with FAC-COR Certification (FY22 data pulled from CSOD and uploaded weekly) Each (Employees)

3,573 3,630 3,610 3,604

Note: Based on implementation of FAI CSOD workload reporting requirments have changed - historical data no longer provides an accurate count of requirement

Reports Created to Support FAC-COR Recertification Process & Continuous Learning (Reports aren't being accomplished at this time Upon restart of CL tracking reporting requirements will be established); FAC-COR Training Schedules & Registration Reports (weekly); COR Certification List (monthly);

Headquarters Ad-Hoc Report Requests (as needed)

Each (Reports)

COR Training Courses Each (Courses) 15 26 21 21 COR Training Course Participants Each (Employees) 320 530 550 467

3.3.1.5 Contract Administration and Audit Services (CAAS)

Reconciliation

CAAS Billings Reconciled Each (CAAS Billings) 37 53 29 40 Supporting Documentation Each 24 28 20 24

3.3.2.1 Grant Awards FUP New Grant/Cooperative Agreement Awards Awards/Year 1,861 2,066 2,225 2,051 Component New Grants (other than training) Each (Awards) 1,638 1,819 1,926 1,794 Component New Training Grants Each (Awards) NA NA NA NA Component New Cooperative Agreements Each (Awards) 223 247 299 256 Component New Grants & Cooperative Agreements under $1,000,000 Each (Awards) 1,677 1,846 2,056 1,860 Component New Grants & Cooperative Agreements between $1,000,000 - $10,000,000 Each (Awards) 139 193 155 162 Component New Grants & Cooperative Agreements over $10,000,000 Each (Awards) 6 3 6 5

3.3.2.2 Grant Administration FUP Supplements Processed Supplements/Year 8,217 8,254 7,684 8,052 Component Funding Supplements Processed Each (Supplement) 5,668 5,163 5,094 5,308 Component Administrative Supplements Processed Each (Supplement) 2,549 3,091 2,590 2,743

Component Average Number of Open Grants & Cooperative Agreements Administered per Month Each (Grant or CA)

5,926 6,286 6,724 6,312

Component Highest Number of Open Grants & Cooperative Agreements Administered in Any One Month Each (Grant or CA)

6,165 6,674 6,928 6,589

Component Lowest Number of Open Grants & Cooperative Agreements Administered in Any One Month Each (Grant or CA)

5,746 6,096 6,498 6,113

Component Invoices Processed (Commercial Firms) Each (Invoices) 17 5 5 9

LOE

LOE

PR 18

Secondary GAO/OIG/OCFO Audits Supported (Total includes Grants, SBIRs, and Agency Contracts) Each (Audits)

83 123 77 12

Secondary Transaction Testing Review Secondary A-133 Management Letters Processed Each (Management Letters) 30 21 13 360

3.3.3.1 SBIR/STTR Awards FUP SBIR/STTR Awards Awards/Year 735 397 402 509 Component New Phase I SBIR/STTR Contracts Each (Contract) 492 298 292 361 Component New Phase II SBIR/STTR Contracts Each (Contract) 243 99 97 146 Component New Phase III SBIR/STTR Contracts Each (Contract) 0 0 13 4

3.3.3.2 SBIR/STTR Administration FUP SBIR/STTR Modifications Modifications/Year 4,018 1,204 771 425 Component Funding Modifications Processed (~95% Unilateral; ~5% Bilateral) Each (Modification) 3,337 482 217 15

Component Administrative Modifications Processed (~60% Unilateral; ~40% Bilateral) Each (Modification) 681 722 554 375

Component Phase II "E" Enhancements Each (Modification) 8 34 35 Component Average Number of Open SBIR/STTR Contracts Administered per Month Each (Contract) 705 517 458 560

Component Highest Number of Open SBIR/STTR Contracts Administered in Any One Month Each (Contract)

855 625 597 692

Component Lowest Number of Open SBIR/STTR Contracts Administered in Any One Month Each (Contract)

463 395 353 404

Secondary GAO/OIG/OCFO Audits Supported (Total includes Grants, SBIRs, and Agency Contracts) Each (Audits)

10 12 12 12

Component Invoices Processed Each (Invoices) 417 2,462 2,166 2,314

3.3.7 Procurement Operations

3.3.7.4 Enterprise Software Procurement (ESP)

New Contracts Awarded Each (Contract) 1 0 2 1 New Blanket Purchase Agreements Awarded Each (Agreement) 3 3 6 4 New Purchase Orders, Delivery Orders, Task Orders, BPA Calls Awarded Each (Order) 82 76 86 81 New SEWP Catalog Established Each (Catalog) 4 7 5 5 New Contracts and Orders under SAT Each (Contract or Order) 15 16 17 16 New Contracts and Orders between SAT and $750,000 Each (Contract or Order) 44 48 46 46 New Contracts and Orders between $750,000 and $5M Each (Contract or Order) 21 13 23 19 New Contracts and Orders between $5M and $10M Each (Contract or Order) 1 1 3 2 New Contracts and Orders over $10M Each (Contract or Order) 2 0 2 1 Modifications Processed Each (Modification) 77 45 29 50 Invoices Processed Each (Invoices) 95 87 101 95 Software License Validation Audits Each (Audit)

3.3.7.5 Agency Preaward New Contracts Awarded Each (Contract or Order) 4 0 0 1 New Blanket Purchase Agreements Awarded Each (Contract or Order) 1 4 2 2 New Interagency Agreements Awarded Each (Contract or Order) 3 3 2 3 New Purchase Orders, Delivery Orders, Task Orders, BPA Calls Awarded Each (Contract or Order) 97 37 81 72 New Contracts and Orders under SAT Each (Contract or Order) 89 29 71 63 New Contracts and Orders between SAT and $750,000 Each (Contract or Order) 5 6 6 6 New Contracts and Orders between $750,000 and $5M Each (Contract or Order) 4 6 4 5 New Contracts and Orders between $5M and $10M Each (Contract or Order) 1 1 1 1 New Contracts and Orders over $10M Each (Contract or Order) 5 2 2 3 Modifications Processed Each (Modifications) 122 183 233 179 GAO/OIG/OCFO Audits Supported (Total includes Grants, SBIRs, and Agency Contracts) Each (Audits)

Invoices Processed Each (Invoices) 679 259 567 502

3.3.13 NASA Purchase Card (P-Card) Program

Number of P-Card Holders 12 month (FY) Cardholder count 20,251 20,065 17,546 10,800

LOE

PR 19

Number of P-Card Approving Officials 12 month (FY) Approving

Official Count 10,836 10,592 11,928 9,600

Monthly Internal P-Card Transaction Audits for the NSSC Completed FY transactional audits

NA 1,443 1,007 1,225

GAO/OIG/OCFO Audits Supported Each (Audits) 3 3 3 3

3.3.14 Grants Management Services LOE Grants Management Services Awards/Year

3.3.15.1 Simplified Acquisitions Threshold (SAT) Award FUP SAT Orders Component Non-expedite SAT 2,399 2,654 3,015 2,690 Component Expedite SAT 790 753 942 830 Component Urgent SAT 63 64 73 70

TOTAL 3,252 3,471 4,030 3,590

3.3.15.2 Simplified Acquisitions Threshold (SAT) Administration FUP SAT Modification and Orders/Calls off NSSC Held Contracts and Agreements

Component Modifications Processed (~5% Unilateral; ~95% Bilateral)

1,147 1,272 1,226 1,220 Unilateral/bilateral breakdown is an estimate 1220 was determined by using a multiplier based on previous years ratios of mods vs awards

Component Option Modifications Processed

35 51 49 50

Component Orders/Calls off NSSC Held Contracts and Agreements 437 459 571 500

Component Invoices Processed

3,590 While it is difficult to determine the exact amount of invoices the SP "touches", after reviewing the process it would appear that they perform some kind of administration (more some than others) on almost every invoice That is why I am using the 3,590 estimate here

PR 20

Secondary Assistance Ticket Requests and Report Creation Requests

11 23 71 100 Number is not based on averages because of direction to significantly increase assistance ticket use

*FPDS-NG entries are made for every award and modification.

PR 21

PWS Section Workload Description Fixed Unit Price (FUP) / Level of

Effort (LOE) Unit of Measure FY 19 Count FY 20 Count FY 21 Count Utilization to use for RFP

Purposes per Year

3.9 Agency Business Services (3.9)

3.9.1 Information Technology Business Services (ITBS) Invoice Reconcilations 300 278 322 444 Create and Distribute Monthly Contract Workbooks 674 636 636 636 Record/Maintain Advance Funding Transactions in NASA Financial Tools

4,185 4,727 5,185 4,367

Record/Maintain Billing Financial Transactions in NASA Financial Tools (Bills and cost)

7,414 6,712 10,425 8,184

Reconcile monthly Financial Workbooks (Aging and Budget Distribution)

84 96 96 84

Prepare monthly CMPs 12 12 12 12 Monthly Utilization 12 12 12 12 Request WBS in NASA Financial Tools 1,433 1,298 1,123 1,285 Create Sales Orders for Fiscal Year 147 124 113 118 Individual Work Instructions & Checklists 5 6 22 15 Weekly Status Report 52 52 52 52 Prepare PPBE Formulation 1 1 1 1

3.9.2 National Center for Critical Information Processing and Storage

(NCCIPS) Business Services Invoice Reconcilations 51 70 79 67

Record/Maintain Financial Transactions in NASA Financial Tools 12,659 8,766 7,795 9,740 Record/Maintain Government Purchase Card Logs in NASA Financial Tools 371 271 222 288

Financial Reports in NASA Financial Tools 204 335 375 228 Monthly Utilization and Billing Report (Customer Bills & IPAC Schedules) in NASA Financial Tools 124 129 146 156

Process Procurement Requests in NASA Financial Tools 680 480 509 556 Maintain Other Direct Cost (ODC) Budget Status Report 12 12 12 12 Request WBS in NASA Financial Tools 7 45 50 20 Develop, Maintain, Report Customer Project Financial Summary (Demand Summary) in NASA Financial Tools 12 12 12 12

Project Implementation Plan (PIP/APIP) Financial Review 41 37 54 44 Project Implementation Plan (PIP/APIP) Authority to Proceed (ATP) Analysis and Notifications 44 29 30 34

Funding Analysis, Recommendations, Transfer Documentation 110 85 41 40 Independent Government Cost Estimates (IGCE) 12 13 14 13 Procurement Reports (Weekly/Monthly) 64 64 64 64 Maintain Reference Sheets/Lists 4 4 4 4 Submit Facility Headcount Report 12 12 12 12 Maintain NCCIPS Square Foot Management Files in NASA Financial Tools 12 12 12 12

Operating and Phasing Plan 1 1 1 1 Prepare PPBE Formulation 1 1 1 1 Economic Impact Report 1 1 1 1 Individual Work Instructions & Checklists 76 76

LOE

ABS 22

Weekly Status Report 52 52 52 52

ABS 23

PWS Section Workload Description Fixed Unit Price (FUP) / Level of Effort (LOE) Service Unit of Measure FY 19 Count FY 20 Count FY 21 Count Utilization to use for

RFP Purposes per Year Comments

3 10 2 Intelligent Automation Services LOE (*propose fixed price*) Intelligent Automation Services Number of new automations deployed

N/A 25 34 30 Numbers do not include scripts or macros; strictly RPAs

3 10 2 Intelligent Automation Services LOE (*propose fixed price*) Intelligent Automation Services Number of new scripts and macros deployed

N/A N/A N/A N/A Tracking was not previously implemented

3 10 2 Intelligent Automation Services LOE (*propose fixed price*) Intelligent Automation Services Number of total automations in sustainment

42 67 101 101+ Numbers do not include scripts or macros; strictly RPAs

3 10 2 Intelligent Automation Services LOE (*propose fixed price*) Intelligent Automation Services Number of total scripts and macros in sustainment

N/A N/A 191 191+ Tracking was not previously implemented

IAS 24

PWS Section Workload Description Workload Measure Unit of Measure FY 19 Count FY 20 Count FY 21 Count

Utilization to use for RFP Purposes per Year

Comments

All Level 2 Total (Tickets) Total Tickets Closed/Year

The cost of supporting Help Tickets at Level Two should be rolled into the transaction cost/LOE for that particular service.

Level 2 25

PWS Service Unti of Measure FY21 Total October November December January February March April May June July August September 3 1 1 Accounts Payable Invoices/Year 70,917 6,740 5,668 5,624 5,671 5,375 5,795 5,737 5,944 5,526 5,910 6,301 6,626 3 1 2 Accounts Receivable Total Collections and Billings/Year 48,915 3,917 3,687 3,730 4,434 4,106 4,128 4,102 3,983 3,913 3,847 4,248 4,820

3 1 4 Agency Fund Balance with Treasury (FBWT) and Financial Management Service (FMS) 224/Reconciliation and Reporting

Total of AP Payments, Travel Payments and AR Collections/Year

142,102 13,718 12,226 11,521 10,716 11,228 11,650 11,337 11,394 10,526 11,446 12,520 13,820

3 1 5 1 Domestic Travel Payments Number of Travel vouchers processed/year

43,794 4,475 4,297 3,808 2,558 3,691 3,581 3,231 3,473 2,865 3,359 3,858 4,598

3 1 5 2 COS Travel Payments and Claim Forms Number of COS Vouchers processed/Year

583 53 39 13 53 30 30 27 15 54 52 112 105

3 1 5 3 Foreign Travel Payments Number of Foreign Travel vouchers processed/year (with audit)

2,405 343 293 263 181 113 174 174 158 152 183 187 184

3 1 5 4 Extended TDY (ETDY) Travel Services Number of ETDY Vouchers processed/Year

1,044 81 99 77 90 85 73 89 78 71 90 88 123

3 1 5 6 ETDY Travel Authorization /Voucher Number of ETDY Authorization/Vouchers Prepared/Year 563 69 67 52 56 33 64 31 33 23 34 53 48

3 1 5 7 Domestic Travel Post-Payment Reviews

Number of Domestic Voucher Audits (includes statistical sample of domestic vouchers under $2,500 and all domestic vouchers $2,500 and over)

103 119 112 165 112 114 132 130 144 173 174 298 1,776

3 1 8 Permanent Change of Station (PCS) and Temporary Change of Station (TCS) Relocation Support

Authorizations/Year 197 5 10 16 23 14 16 13 25 19 19 19 18

3 2 1 1 Drug Testing Administration Drug Tests Administered/Year 1,817 97 161 147 145 119 224 185 160 97 204 205 73 3 2 1 2 General Employment Inquiries Employment Inquiries/Year 762 103 81 76 88 97 49 40 48 39 41 46 54

3 2 1 3 Adjudication of Position Classification Appeals

Number of position classification appeals/year

1 0 0 1 0 0 0 0 0 0 0 0 0

3 2 1 4 Employee Recognition and Awards Processing Awards Processed/Year 47,336 5,136 504 5,219 965 9,590 6,963 1,884 5,035 2,214 2,403 4,285 3,138

3 2 3 1 Benefits Counseling and Processing Number of enrollments/changes processed in FPPS/Year

2,314 481 443 663 480 550 827 683 375 497 515 558 823

3 2 3 2 Retirement Counseling and Processing Total Retirement Packages/Estimates each Year

2,492 176 128 146 300 225 324 198 201 184 185 244 181

3 2 3 3 On-Boarding/In-processing

Number of Civil Servant employees published in the Gains Module in the Workforce Transformation Tracking System (WTTS)/Year

1,200 69 72 117 92 86 120 164 50 37 99 95 199

3 2 3 4 Civilian and Military Deposit Processing Number of Deposits / Redeposits processed/Year

114 7 12 10 8 7 4 7 13 16 4 9 17

3 2 3 5 Administration of Leave Programs ASL/VLTP/VLBP Requests Processed/Year

432 1 77 42 57 43 58 37 45 54 45 48 46

3 2 3 7 Workers' Compensation and Unemployment Compensation

New Worker's Comp Cases and Equifax Inquiries/Year

No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data

3 2 5 1 Maintenance of Official Employee and Performance Records OPF Requests/Year 10,228 730 425 862 825 779 1,189 843 831 838 705 1,229 972

3 2 5 2 Personnel Action Processing Number of PAP transactions processed/Year

24,561 1,964 1,543 1,525 3,620 1,558 1,641 1,413 1,740 1,862 2,691 2,987 2,017

3 2 11 Financial Disclosure Processing 450, 450-A, 278, 278-T Forms Processed/Year

12,103 213 162 185 4,730 4,847 425 386 423 181 168 161 222

FY21 Monthly 26

3 2 14 Payroll/Time and Attendance Processing Pay Periods by Center (11 Centers, 26 Pay Periods)/Year

286 22 22 22 22 22 33 22 22 22 22 33 22

3 2 21 1 Preparation and Distribution of Employee Notices

Number of employee notifications released/year

25 1 5 1 2 1 1 0 0 4 3 3 4

3 2 22 2 External (off-site) Training Purchases Off-site Training Purchases and Cancellations/Year

4,086 210 272 226 214 223 344 362 305 611 551 508 206

3 2 22 3 Internal (on-site) Training Purchases Under $25K On-site Training Purchases/Year 371 11 9 9 9 39 30 30 24 50 55 52 53

3 2 23 2 SES Case Documentation Number of SES Actions/Year 45 3 1 5 0 1 0 0 9 2 5 7 12

3 3 2 1 Grant Awards New Grant/Cooperative Agreement Awards

2,228 60 105 114 116 156 131 127 73 149 237 362 598

3 3 2 2 Grant Administration Supplements Processed 7,217 376 404 527 411 459 777 607 501 704 727 719 1,005 3 3 3 1 SBIR/STTR Awards SBIR/STTR Awards 613 2 3 4 21 8 0 26 338 9 110 51 41 3 3 3 2 SBIR/STTR Administration SBIR/STTR Modifications 1,335 79 170 99 101 198 135 70 56 115 85 119 108

SBIR/STTR Administration SBIR Admin Mod 1,250 79 167 88 96 192 126 54 50 110 79 118 91 SBIR/STTR Administration SBIR Funding Mod 85 0 3 11 5 6 9 16 6 5 6 1 17

FY21 Monthly 27