ATTACHMENT G - QASP.pdf
PDF 155 KB Posted
- Attached to
- Q702--Rapid City Community Based Outpatient Clinic (CBOC) RFQ (VA-20-00011079) Amendment 0004
- Solicitation number
- 36A77620Q0302
About this file
This is a combined synopsis and solicitation for initial outfitting, transition, and activation services for a Rapid City Community-Based Outpatient Clinic. The Department of Veterans Affairs, Veterans Health Administration, Program Contracting Activity Central requires a contractor to provide services at the Rapid City CBOC in South Dakota from August 2020 through September 2022. Eligible offerors are verified Service-Disabled Veteran-Owned Small Businesses. Quotes are due by the date and time specified in Block 8 of the SF1449. Registration in the System for Award Management is required prior to award. The solicitation will be set aside 100% for SDVOSBs and the North American Industry Classification System code is 541614 with a $15 million size standard. The Performance Work Statement in Attachment A provides specific project information and requirements.
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QUALITY ASSURANCE SURVEILLANCE PLAN
For: Rapid City CBOC Initial Outfitting, Transition, and Activation Services
Contract Number: < Upon award, Government will enter contract number>
Contract Description: Conduct all necessary Planning, and IOT&A activities in accordance with the Performance Work Statement (PWS). The contractor shall provide professional services to include all labor, materials, transportation, and equipment to conduct and provide IOT&A support services to accomplish the PWS tasks. The scope includes project support for planning, activating, outfitting, and transitioning the staff and Veterans/patients associated with the project during FY20 through FY23. The scope of this services acquisition includes:
Comprehensive Project Management Support Services; Design and Planning Services;
Comprehensive Furniture, Fixtures, and Equipment (FF&E) Planning Support; Acquisition Services; Activation and Transitional Services; Relocation Services; Warehousing and Warehousing Management Services; Delivery, Installation, Testing and Training Services; Final Turnover, Close-out, and Post Occupancy Evaluation (POE) Services; Information Technology/Information Management Planning Support; Information Technology (IT); and Biomedical Support Services.
Contractor’s name: <Enter your company name.> (hereafter referred to as the contractor).
1. PURPOSE
This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:
• What will be monitored.
• How monitoring will take place.
• Who will conduct the monitoring.
• How monitoring efforts and results will be documented.
This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.
This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.
2. GOVERNMENT ROLES AND RESPONSIBILITIES
The following personnel shall oversee and coordinate surveillance activities.
a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.
Assigned CO: <Upon award, Government will enter name.> Organization or Agency: Department of Veterans Affairs, Office of Acquisition and Materiel
Management
b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.
Assigned COR: Justin Whitehead
c. Other Key Government Personnel – Marie Cooper (Super COR), Brent Church (Super COR), Paul Homan (Chief Supply Chain Officer), Alexander “Bill” Bower (Facility Planner), John Henderson (Facilities Management Chief)
3. CONTRACTOR REPRESENTATIVES
The following employees of the contractor serve as the contractor’s program manager for this contract.
a. Program Manager - <Enter name.>
b. Other Contractor Personnel - <Enter name(s) or delete these lines if not applicable> Title: <Enter title(s) or delete these lines if not applicable.>
4. PERFORMANCE STANDARDS
Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.
The Performance Requirements Summary Matrix, paragraph 23.4 in the Performance Work Statement (PWS), includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).
Task ID Indicator Standard Acceptable Quality Level
Method of Surveillance
Comprehensive Project Management Support Services
001 Activation Project Schedule
Complete and accurate schedule updated monthly
95% Observation or status meetings
002 Monthly Project Status Report
Complete and accurate report, delivered by agreed upon date
95% Observation
Contractor (Activations) Project Management Plan
Plan is completed per the task order and followed
95% Observation
004 Change Management Plan Monthly report on time 95% Observation or status meetings
005 Share Site for Information Sharing
Functioning, accessible, and updated share site 95% Observation
006 Meeting Minutes Distributed within 72 hours 95% Observation
007 Meeting Facilitation Report
Distributed within 72 hours 95% Observation
Design and Planning Services
008 FF&E Cut Sheets Complete and accurate report, delivered by agreed upon date
95% Observation
009 Artwork Cut Sheets Complete and accurate report, delivered by agreed upon date
95% Observation
010 Design Review Report
Completed per TO and distributed within 72 hours
95% Observation
011 FF&E Layouts Complete and accurate report, delivered by agreed upon date
95% Observation
012 Artwork Placement Plan
Complete and accurate report, delivered by agreed upon date
95% Observation
013 Design Submittal 1
Satisfied all requirements in the TO and delivered by the agreed upon date
95% Observation or status meetings
Method of Surveillance
014 Design Submittal 2
Satisfied all requirements in the TO and delivered by the agreed upon date
95% Observation or status meetings
015 Master Key Plan Complete and accurate report, delivered by agreed upon date
95% Observation
Comprehensive Furniture, Fixtures, and Equipment (FF&E) Planning Support
016 FF&E Change Management Log
Log is updated within 72 hours of FF&E change and accuracy maintained
95% Observation
017 Warranty Management Plan
Complete and accurate report, delivered by agreed upon date
95% Observation
018 Existing FF&E Inventory Report
Complete and accurate report, delivered by agreed upon date
95% Observation
019 New Facility FF&E List
Continually updated throughout all phases of the project (existing inventory, design reviews, procurement packages, etc.) and delivered by agreed upon date
95% Observation
Acquisition Services
020 Acquisition Plan Complete and accurate report, delivered by agreed upon date
95% Observation
021 Acquisition Schedule
Complete and accurate report delivered by the agreed upon date
95% Observation
022 Initial Outfitting (IO) Procurement Plan
Complete and accurate schedule updated and reported weekly
95% Observation
IO Equipment Scheduling, Installation & Maintenance
Complete and accurate schedule updated and reported weekly
95% Observation
024 Procurement Packages
Complete and accurate packages, delivered by agreed upon date
95% Observation
Relocation Services
025 Relocation Services
Moves are managed to minimize clinic down, property loss and damage.
95% Observation
026 Move Plan Complete and accurate report delivered by the agreed upon date
95% Observation
Warehousing and Warehousing
027 Warehouse Plans Complete and accurate report delivered by the agreed upon date
95% Observation
Method of Surveillance
Management Services 028 Warehousing
Activities Report Complete and accurate report delivered weekly 95% Observation
Warehouse Inventory Control Plan
Complete and accurate report delivered by the agreed upon date
95% Observation and Periodic Inspection
030 Receiving Logs Complete and accurate logs delivered daily 95% Observation
031 FF&E Inventory Log Complete and accurate log delivered weekly 95% Observation
032 Transportation Services
Sufficient and timely services 95% Observation
033 Monthly Status Report
Complete and accurate report delivered monthly 95% Observation
034 Warehousing Rent Facility meets requirements as laid out in the Warehouse Plans.
95% Observation
Delivery, Installation, Testing, and Training Services
035 Delivery, Testing, and Training Plan
Complete and accurate report delivered by the agreed upon date
95% Observation
Deactivation Services 036 Deactivation Plan Meets expectations of task order. 95% Observation
Final Turnover, Close-out, and Post Occupancy Evaluation (POE) Services
037 Final Project Lessons Learned
Complete and accurate report delivered by the agreed upon date
95% Observation
Project Documentation Transfer
Completed by agreed upon date 95% Observation
Strategic Communications
(STRATCOM)
Support Services
039 STRATCOM
Support
Meets expectations of task order. 95% Observation
Information Technology
040 IT Installation Plan Meets expectations of task order. 95% Observation
Weekly IT Inventory/Installation Report
95% Observation
Biomedical Equipment Planning, Execution and Quality Assurance
042 Biomedical Support Plan
Meets expectations of task order. 95% Observation
BESS Support Services & Weekly Report
95% Observation
Quality Control Plan 044 Quality Control Plan 95% Observation
5. METHODS OF QA SURVEILLANCE
Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.
DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)
PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.)
PROGRESS OR STATUS MEETINGS.
ANALYSIS OF CONTRACTOR’S PROGRESS REPORTS. (Evaluate cost, schedule, etc.)
6. RATINGS
Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:
7. DOCUMENTING PERFORMANCE
a. ACCEPTABLE PERFORMANCE
The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.
b. UNACCEPTABLE PERFORMANCE
When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.
When the COR determines formal written communication is required the COR shall prepare a Contract Discrepancy Report (CDR) and present it to the contractor's program manager.
The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.
Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.
5 - Excellent 4 - Good 3 - Acceptable 2 - Poor 1 - Very Poor
8. FREQUENCY OF MEASUREMENT
a. Frequency of Measurement.
During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.
b. Frequency of Performance Assessment Meetings.
The COR shall meet with the contractor monthly to assess performance and shall provide a written assessment.
<After award, both the contractor’s Program Manager and the COR shall sign this document.>
Signature – Contractor Program Manager
Signature – Contracting Officer’s Representative
Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.
File details come from the government source that posted it. Updated .