Attachment 5 - Cover Letter and Past Performance Questionnaire.docx

SAMPLE LETTER FOR THE PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

When Filled In This Document Is Source Selection Sensitive IAW FAR 2.101 and FAR 3.104 SUBJECT: Request for Past Performance Evaluation

TO:

The Defense Information Systems Agency (DISA) is soliciting proposals to support Department of Defense (DoD) Secure Access File Exchange (SAFE).

One of the considerations in proposal evaluations is the verification of the Offeror’s past and present performance on contracts, which reflect the Offeror's ability to perform on the proposed effort. The Government depends on information received from Agencies such as yours, which have had firsthand experience with an Offeror, for the evaluation of the Offeror's performance on those contract(s).

The areas of interest for the Government are summarized in the questionnaire below. Our schedule is extremely tight and we need your written response no later than five (5) calendar days after your receipt of this email. Detailed explanations of the answers you provide will be exceptionally helpful. To assist you in preparing your response and expediting your reply, the questionnaire please return the completed form, encrypted and emailed to daniel.p.obrien81.civ@mail.mil AND michael.e.pirone.civ@mail.mil.

Please complete Sections II and III of the attached questionnaire. Include your name and title, organizational address, e-mail address, telephone number. Use the rating scale and definitions found in the questionnaire to rate each performance element. Please sign the questionnaire.

Please contact Daniel O’Brien at 667-890-3813 or Michael Pirone at 667-891-1523 if you have any questions. Your completed questionnaire will become a part of the official contract file. Your help is greatly appreciated, and your prompt response will be one of the keys to the successful and timely completion of this source selection.

The Government encourages comments. The last page may be used if additional space is needed for comments.

Thank you for your time and participation.

Sincerely,

PAST PERFORMANCE QUESTIONNAIRE

SECTION I: CONTRACT IDENTIFICATION

1. Contractor: ________________________________________________________________

1. CAGE Code of contractor contract was awarded to: _________________________________

1. Contract number: _______________________________________

1. Contract type (e.g., firm fixed price, cost plus, etc.): _____________________________

1. Was this a competitively awarded contract? Yes _____ No _____

1. Period of performance: __________________________________________________

1. Initial contract cost/price: $____________________________

1. Current/final contract cost/price: $_______________________________

1. Reasons for differences between initial contract cost/price and final contract cost/price:

1. Description of service provided:________________________________________________

11. Geographic description of services under this contract, e.g., one building, several buildings, entire base, etc.__________________________________________________________________________________________

SECTION II. EVALUATOR AND AGENCY IDENTIFICATION

1. Agency (customer) name: _________________________________________________________________________

1. Evaluator's name and title: ____________________________________________________

1. Evaluator's phone number and email address: __________________________________________________________________________

SECTION III. PAST PERFORMANCE QUESTIONS/EVALUATION

(Circle your response, and/or provide written responses, when applicable.)

1. Technical Performance

0. Did the contractor meet the technical requirements of the PWS/SOW?

Yes No Partial

Please explain: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

0. What was the overall quality of the contractor’s performance?

2. Program Management

a. Did the contractor effectively manage and direct the contract to ensure services were performed as required by the PWS/SOW?

Yes No

Please explain: ____________________________________________________________________________________________________________________________________________________________________________________

c. Did the contractor maintain good business/partnering relations with the agency?

Please explain: ____________________________________________________________________________________________________________________________________________________________________________________

3. Transition/Phase-In

Did the contractor smoothly transition its resources and personnel to ensure no lapse of services?

Please explain: ____________________________________________________________________________________________________________________________________________________________________________________

4. Employee Staff and Retention

a. Did the contractor recruit, hire, train and retain a qualified workforce with the appropriate skill and security levels during the term of the contract, and maintain a low turnover rate?

Yes No

Please explain: ____________________________________________________________________________________________________________________________________________________________________________________

b. Did the contractor replace departing personnel with employees of the same quality and skills and do so with minimal disruption to contract performance?

Yes No

Please explain: ____________________________________________________________________________________________________________________________________________________________________________________

5. Cost/Price Performance

a. Did the contractor effectively forecast, manage and control costs/prices? Did they alert the agency of unforeseen costs before they occurred?

Yes No

Please explain: ____________________________________________________________________________________________________________________________________________________________________________________

For question number 6, please use ONE of the following performance levels to answer the question:

EXCEPTIONAL (E) (Blue) - During the contract period, contractor performance meets or met contractual requirements and exceeds or exceeded many to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VERY GOOD (VG) (Purple) - During the contract period, contractor performance meets or met contractual requirements and exceeds or exceeded some to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

SATISFACTORY(S) (Green) – During the contract period, contractor performance meets or met contractual requirements. The contractual performance of the element or sub-element being assessed contained some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

MARGINAL (M) (Yellow) – During the contract period, contractor performance does not or did not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear only marginally effective or were not fully implemented.

UNSATISFACTORY (U) (Red) – During the contract period, contractor performance does not or did not meet most contractual requirements and recovery in a timely manner is not likely. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.

6. What is your OVERALL level of satisfaction with the contractor’s performance?

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Please explain: