Attachment 4 - Task Order 0001.pdf

PDF 141 KB Posted

Attached to
Web-based Jury Management System (JMS)
Solicitation number
USCA24R0030
Issued by

About this file

This document is a Solicitation/Contract/Order related to a federal contract opportunity for a web-based Jury Management System (JMS) solution. The Administrative Office of the U.S. Courts (AO) is seeking to award a single award Indefinite Delivery, Indefinite Quantity (IDIQ) Contract for a modified commercial-off-the-shelf (COTS), web-based JMS to assist the courts with juror selection, management, and tracking, as well as financial and statistical calculations.

The key requirements include a web-based JMS, an Online Public Access Website, an Interactive Voice Response (IVR) System, and a Proximity Technology Solution. The contractor shall also provide support services such as installation, training, hotline support, software maintenance, and software modifications. The period of performance is from September 30, 2024 through September 29, 2025. Pricing is a mix of firm-fixed-price and not-to-exceed CLINs. Responses to the solicitation are due by 12:00 P.M. ET on May 31, 2024.

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Other files

File Type Posted
USCA24R0030 Amendment 0004.pdf PDF
USCA24R0030 Amendment 0003.pdf PDF
Attachment 8 - Attendance Functions_rev1.pdf PDF
Attachment 24 - Deliverables_rev1.pdf PDF
USCA24R0030 Amendment 0002.pdf PDF
Attachment 4 Task Order 0001_rev1.pdf PDF
Questions and Answers Spreadsheet USCA24R0030 05222024.xlsx XLSX spreadsheet
Attachment 19 JIFMS-JMS Web Service Interface Requirements Specifications REVISED.pdf PDF
Amendment 0001 USCA24R0030.pdf PDF
Attachment 2 - Demonstration Script.pdf PDF
Attachment 3 - Past Performance Questionnaire.pdf PDF
Attachment 14 - General System Functions.pdf PDF
Attachment 18 - Statistical Reporting Functions.pdf PDF
Attachment 19 - JIFMS-JMS Web Service Interface Requirements Specifications.pdf PDF
Attachment 23(c) - Guide to Implementing the Judiciary Information Security Framework JISF.pdf PDF
Attachment 24 - Deliverables.pdf PDF
Attachment 32 - EOC-SOP-SBO-22-105-Knowledge-Management.pdf PDF
JMS RFP USCA24R0030 dated 4.29.2024.pdf PDF
Attachment 8 - Attendance Functions.pdf PDF
Attachment 11 - Interactive Voice Response System Functions.pdf PDF
Attachment 15 - Customization Functions.pdf PDF
Attachment 16 - Wheel Loading Functions.pdf PDF
Attachment 25(b) - Sensitive Information Nondisclosure Agreement.pdf PDF
Attachment 30 - EOC-SOP-SBO-20-101-Communications.pdf PDF
Attachment 9 - Scanning Technology Functions.pdf PDF
Attachment 13 - Glossary of Terms.pdf PDF
Attachment 17 - Wheel Deletion Functions.pdf PDF
Attachment 22 - Web-Based JMS Architecture.pdf PDF
Attachment 23(a) - Judiciary Information Security Framework (JISF).pdf PDF
Attachment 25(a) - Nondisclosure Agreement.pdf PDF
Attachment 26 - Section 508 Requirements.pdf PDF
Attachment 29 - EOC-NSD-SOP-SBO-22-103-Request-Fulfillment.pdf PDF
Attachment 7 - Panel Functions.pdf PDF
Attachment 31 - EOC-SOP-SBO-22-102-Problem Management.pdf PDF
Attachment 1 - Web-Based JMS Price Tables.xlsx XLSX spreadsheet
Attachment 5 - Web-Based JMS Traceability Matrix.xlsx XLSX spreadsheet
Attachment 6 - Pool Functions.pdf PDF
Attachment 10 - Online Public Access Juror Management Functions.pdf PDF
Attachment 12 - Proximity Technology Functions.pdf PDF
Attachment 20 - Appear Speech Overview.pdf PDF
Attachment 21 - Current Forms Used by District Courts.pdf PDF
Attachment 27 - EOC Service Desk and Support.pdf PDF
Attachment 28 - EOC-NSD-SOP-SBO-24-102-Incident-Management.pdf PDF
Attachment 33 - Root Cause Analysis Template.pdf PDF
Attachment 34 - OCS Bulletin and ERC Templates.pdf PDF
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SOLICITATION/CONTRACT/ORDER

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

PRO240032

5. SOLICITATION NUMBER2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE

09/30/2024

4. ORDER NUMBER

USCA24F6020

6. SOLICITATION ISSUE

DATE

7. FOR INFORMATION CALL: a. NAME David C. Kelley

b. TELEPHONE NUMBER (No collect calls) 202-502-1330

8. OFFER DUE DATE / LOCAL

TIME

CODE PMD

Procurement Management Division Administrative Office of the United States Courts One Columbus Circle, N.E.

Suite 3-250 Washington, DC 20544-0001

9. ISSUED BY 10.

NOT USED

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

NONE

12. DISCOUNT TERMS 13.

NOT USED RFQ RFP

14. METHOD OF SOLICITATION

PADCODE15. DELIVER TO

Program Administration Division Administrative Office of the United States Courts One Columbus Circle, N.E.

Suite 4-300

CODE16. ADMINISTERED BY (if other than Block 9)

FACILITY

CODE

001CODE

Telephone No.

17a. CONTRACTOR/

OFFEROR

1CODE18a. PAYMENT WILL BE MADE BY Program Administration Division Administrative Office of the United States Courts One Columbus Circle, N.E.

Suite 4-300 Washington, DC 20544-0001

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES 21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Lines

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

$TBD

27. Applicable terms and conditions are as stated in the continuation pages.

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

X

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) David Kelley

31c. DATE SIGNED 09/30/2024

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

USCA24F6020 - Page 1 of 28

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b.SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d.PRINTED NAME AND TITLE OF AUTHORIZED

GOVERNMENT REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

USCA24F6020 - Page 2 of 28

Supplies or Services and Prices/Costs

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0001 IDIQ CLIN 0001 Ordering Period One (Firm Fixed

Price) - Jury Management System (JMS) Hotline and Software Maintenance and Support in accordance with Section C-1 Statement of Work.

96 Month $0.00 $0.00

Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

Period of Performance:09/30/2024- 09/29/2025

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0002 IDIQ CLIN 0002 Ordering Period One (Firm Fixed

Price) - Online Public Access Website & Proximity

Technology Hotline and Software Maintenance and Support in accordance with Section C-1

Statement of Work.

96 Month $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0003 IDIQ CLIN 0003 Ordering Period One (Firm Fixed

Price) - Interactive Voice Response (IVR) Hotline and Software Maintenance and Support in accordance with Section C-1 Statement of Work.

72 Month $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0004 IDIQ CLIN 0004 Ordering Period One (Firm Fixed

Price) - Escrow Software Maintenance for JMS, Online Public Access Website, IVR, and Proximity

Technology in accordance with Section C-1

Statement of Work.

12 Month $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

USCA24F6020 - Page 3 of 28

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0005 IDIQ CLIN 0005-1001 Ordering Period One (Firm

Fixed Price) Traceability Release Candidate I in accordance with Section C-1 Statement of Work.

1 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0006 IDIQ CLIN 0005-1004 Ordering Period One (Firm

Fixed Price) -Web-Based JMS & Online Public

Access Website License in accordance with

Section C-1 Statement of Work.

8 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0007 IDIQ CLIN 0005-1005 Ordering Period One (Firm

Fixed Price) - Web-Based JMS & Online Public

Access Website Installation in accordance with

Section C-1 Statement of Work.

8 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0008 IDIQ CLIN 0005-1006 Ordering Period One (Firm

Fixed Price) - Point-2-Point Look Up in accordance with Section C-1 Statement of Work (500,000 @

$TBD = $TBD)

500000 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0009 IDIQ CLIN 0005-1007 Ordering Period One (Firm 7 Each $0.00 $0.00

USCA24F6020 - Page 4 of 28

Fixed Price) - Point-2-Point Tracking Key in accordance with Section C-1 Statement of Work (7

@ $TBD = $TBD)

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0010 IDIQ CLIN 0005-1101 Ordering Period One (Firm

Fixed Price) - End User Training in accordance with Section C-1 Statement of Work

8 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0011 IDIQ CLIN 0005-1102 Ordering Period One (Firm

Fixed Price) - System Administration Training in accordance with Section C-1 Statement of Work

8 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0012 IDIQ CLIN 0005-1201 Ordering Period One (Firm

Fixed Price) - Extended Hotline Support in accordance with Section C-1 Statement of Work

40 Hour $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0013 IDIQ CLIN 0005-1202 Ordering Period One (Firm

Fixed Price) - Multiple Release Support (20 sites x

4 months) in accordance with Section C-1

Statement of Work

80 Month $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

USCA24F6020 - Page 5 of 28

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0014 IDIQ CLIN 0005-1301 Ordering Period One (Firm

Fixed Price) - Juror Qualification Questionnaires -

1,000,000 in accordance with Section C-1

Statement of Work

3 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0015 IDIQ CLIN 0005-1302 Ordering Period One (Firm

Fixed Price) - Juror Qualification Questionnaires -

250,000 in accordance with Section C-1 Statement of Work

4 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0016 IDIQ CLIN 0005-1303 Ordering Period One (Firm

Fixed Price) - Non-Standard Questionnaires -

50,000 in accordance with Section C-1 Statement of Work

5 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0017 IDIQ CLIN 0005-1304 Ordering Period One (Firm

Fixed Price) - Non-Standard Questionnaires -

10,000 in accordance with Section C-1 Statement of Work

5 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

USCA24F6020 - Page 6 of 28

0018 IDIQ CLIN 0005-1305 Ordering Period One (Firm

Fixed Price) - Summons Form - 500,000 in accordance with Section C-1 Statement of Work

6 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0019 IDIQ CLIN 0005-1306 Ordering Period One (Firm

Fixed Price) - Summons Form - 250,000 in accordance with Section C-1 Statement of Work

2 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0020 IDIQ CLIN 0005-1307 Ordering Period One (Firm

Fixed Price) Supplemental Questionnaires -

500,000 in accordance with Section C-1 Statement of Work

1 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0021 IDIQ CLIN 0005-1308 Ordering Period One (Firm

Fixed Price) -Supplemental Questionnaires -

250,000 in accordance with Section C-1 Statement of Work

4 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0022 IDIQ CLIN 0005-1309 Ordering Period One

(Not-to-Exceed) - Estimated Shipping for CLINs

0005-1301 through 0005-1308

1 Not-To-

Exceed

$75,000.00 $75,000.00

USCA24F6020 - Page 7 of 28

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Not-to-Exceed (NTE)

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0023 IDIQ CLIN 0005-1401 Ordering Period One (Firm

Fixed Price) - Escrow Setup in accordance with

Section C-1 Statement of Work

1 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0024 IDIQ CLIN 0005-1402 Ordering Period One (Firm

Fixed Price) - Web-Based JMS Client Executable

Delivery in accordance with Section C-1 Statement of Work

2 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0025 IDIQ CLIN 0005-1403 Ordering Period One (Firm

Fixed Price) - Online Public Access Website

Executable Delivery in accordance with Section

C-1 Statement of Work

2 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0026 IDIQ CLIN 0005-1501 Ordering Period One

(Not-to-Exceed) - Travel

1 Not-To-

Exceed

$250,000.00 $250,000.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Not-to-Exceed (NTE)

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0027 IDIQ CLIN 0005-1502 Ordering Period One

(Not-to-Exceed) - Other Direct Costs

1 Not-To-

Exceed

$225,000.00 $225,000.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Not-to-Exceed (NTE)

USCA24F6020 - Page 8 of 28

0028 IDIQ CLINs 0005-2001 through 0005-2015

Ordering Period One (Labor Hour) - Technical

Support Services in accordance with Section C-1

Statement of Work

1 Not-To-

Exceed

$0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Labor Hour - the obligated NTE value is $TBD All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded. This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ. $TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0029 IDIQ CLIN 0005-3001 Ordering Period One (Firm

Fixed Price) - New IVR License (Small - 1 to 4

Lines) in accordance with Section C-1 Statement of Work

2 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0030 IDIQ CLIN 0005-3002 Ordering Period One (Firm

Fixed Price) - New IVR License (Medium - 5 to 8

Lines) in accordance with Section C-1 Statement of Work

2 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0031 IDIQ CLIN 0005-3003 Ordering Period One (Firm

Fixed Price) - New IVR License (Large - 9 to 16

Lines) in accordance with Section C-1 Statement of Work

2 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0032 IDIQ CLIN 0005-3004 Ordering Period One (Firm 2 Each $0.00 $0.00

USCA24F6020 - Page 9 of 28

Fixed Price) - New IVR License (Extra Large - 17 to 24 Lines) in accordance with Section C-1

Statement of Work

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0033 IDIQ CLIN 0005-3005 Ordering Period One (Firm

Fixed Price) - IVR Upgrade (Small to Medium) in accordance with Section C-1 Statement of Work

1 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0034 IDIQ CLIN 0005-3006 Ordering Period One (Firm

Fixed Price) - IVR Upgrade (Medium to Large) in accordance with Section C-1 Statement of Work

1 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0035 IDIQ CLIN 0005-3007 Ordering Period One (Firm

Fixed Price) - IVR Upgrade (Large to Extra Large) in accordance with Section C-1 Statement of Work

1 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0036 IDIQ CLIN 0005-3008 Ordering Period One (Firm

Fixed Price) - IVR Installation in accordance with

Section C-1 Statement of Work

6 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

USCA24F6020 - Page 10 of 28

0037 IDIQ CLIN 0005-3101 Ordering Period One (Firm

Fixed Price) - On-site IVR Training in accordance with Section C-1 Statement of Work

6 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0038 IDIQ CLIN 0005-3102 Ordering Period One (Firm

Fixed Price) - Virtual IVR Training in accordance with Section C-1 Statement of Work

6 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0039 IDIQ CLIN 0005-3201 Ordering Period One (Firm

Fixed Price) - Texting Portal Lookup (1,000,000 @

$TBD = $TBD) in accordance with Section C-1

Statement of Work

1000000 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0040 IDIQ CLIN 0005-3301 Ordering Period One (Firm

Fixed Price) - IVR Escrow Setup in accordance with Section C-1 Statement of Work

1 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025 Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

0041 IDIQ CLIN 0005-3302 Ordering Period One (Firm

Fixed Price) - IVR Executable Delivery in accordance with Section C-1 Statement of Work

2 Each $0.00 $0.00

Period of Performance:09/30/2024- 09/29/2025

USCA24F6020 - Page 11 of 28

Extended Description:Firm Fixed Price - All CLINs within Attachment 1 - "Web-Based JMS Price Tables" under the "Task Order 1" tab are fully funded.

This satisfies the minimum guarantee of $1,000.00 in accordance with Section B.2 Minimum Guarantee and Maximum Contract Limitation of the IDIQ.

$TBD is obligated.

Descriptions/Specifications/Statement of Work

C-1 Statement of Work

1. Background

Title 28 of the United States Code, 28 U.S.C. § 1863 et seq. (the Jury Selection and Service Act), the Guide to Judiciary Policy, Vol. 4, Ch. 3, and each federal district court’s statutorily required jury selection plan all estab-lish required procedures for the random selection, qualification, summoning, and compensation of petit and grand jurors in the federal courts. The Judiciary mails approximately 3,000,000 juror qualification question-naires and postcards, and 500,000 summons each year.

The Government (the Judiciary, the Administrative Office of the United States Courts (AO), and the federal dis-trict courts) currently utilizes a twenty (20) year-old legacy system that performs this required functionality.

2. Scope

The Government (the Administrative Office of the U.S. Courts) requires the Contractor to provide a modified commercial-off-the-shelf (COTS) jury software solution to assist the courts with the selection, management, and tracking of jurors, as well as performing financial and statistical calculations including interfacing with our financial management system, Momentum. Products and services will be used by the 94 district courts and their divisional offices within the United States and its territories. The web-based Jury Management System (JMS), the Online Public Access Website, and Interactive Voice Response (IVR) system are used by all 94 dis-trict courts. The proximity technology solution is expected to be used by many, but not all courts. The products and services requested include:

The Contractor’s solution shall provide the following products and services:

• Web-Based JMS – An internal system used exclusively by court personnel to perform their jury manage-ment duties.

• Online Public Access Website – A public website that allows jurors to conduct business with the courts on-line.

• Interactive Voice Response (IVR) System – An inbound/outbound voice response system that must inter-face with the web-based JMS to allow jurors to call for information and courts can use to send voice and text messages.

• Proximity Technology Solution – A solution that jurors can use to automatically check-in and check-out at the courthouse using their mobile devices such as smartphones and tablets.

• Support Services – This includes, but is not limited to, application software hotline support, software main-tenance, training, forms, software modifications, and software escrow services.

USCA24F6020 - Page 12 of 28

The Contractor shall develop the products above in no more than three (3) release candidates over the course of two (2) years.

This task order shall account for the delivery of the first release candidate.

Traceability Release Candidate I shall be billed against CLIN 0005-1001.

Unless otherwise specified, the Contractor shall provide all equipment, software, and associated support re-quired to successfully perform the requirements of the indefinite delivery, indefinite quantity (IDIQ) contract and all task orders placed against the IDIQ contract.

3. Web-Based Jury Management System (JMS)

The web-based JMS is used exclusively by court staff to select, manage, and track jurors and is represented by four management groups:

1. Pool

2. Panel

3. Attendance

4. Scanning Technology

Refer to the Web-Based JMS IDIQ Statement of Work (SOW), Section C.7: Jury Management System High- Level Business Requirements for further information.

3.1. Requirements

IMPORTANT: Unless otherwise noted, all references for further information will refer to the Web-Based JMS IDIQ Statement of Work (SOW), Section C.

1. Deliver a Government-approved Traceability Release Candidate 1 that includes the web-based JMS.

2. Begin development and/or deliver Traceability Release Candidate 2 which shall include modifications and fixes to the web-based JMS based on requirements analysis, use cases, and testing.

3. Adhere to all general system technical and functional requirements outlined in C.7.8 and Attachment 14:

General System Functions – Web-Based Jury Management System Requirements.

4. Adhere to all customization technical and functional requirements outlined in C.7.9 and Attachment 15:

Customization Functions – Web-Based Jury Management System Requirements.

5. Adhere to all pool management technical and functional requirements outlined in C.7.1 to C.7.1.7 and At-tachment 6: Pool Functions – Web-Based Jury Management System Requirements.

6. Adhere to all panel management technical and functional requirements outlined in C.7.2 to C.7.2.3 and At-tachment 7: Panel Functions – Web-Based Jury Management System Requirements.

7. Adhere to all attendance management technical and functional requirements outlined in C.7.3 to C.7.3.2 and Attachment 8: Attendance Functions – Web-Based Jury Management System Requirements.

8. Adhere to all scanning technology technical and functional requirements outlined in C.7.4 to C.7.4.7, At-tachment 9: Scanning Technology Functions – Web-Based Jury Management System Requirements, and Attachment 21: Current Forms Used by District Courts.

9. The Contractor has the option of using the existing scanner hardware (Scantron iNSIGHT 4ES) and soft-ware (ScanTools Prisma Advanced Recognition Character software). This can potentially reduce the de-velopment schedule/costs. Refer to C.2.1.

10.Adhere to all interface requirements with the Government’s financial system, Momentum. Refer to C.2.1 and Attachment 19: JIFMS-JMS Web Service Interface Requirements Specifications.

11.Adhere to all statistical reporting functional requirements outlined in C.7.12 to C.7.12.6 and Attachment 18: Statistical Reporting Functions – Web-Based Jury Management System Requirements.

USCA24F6020 - Page 13 of 28

4. Online Public Access Website

The Online Public Access Website serves as an external-facing platform for jurors to interact with the court.

Primarily, jurors utilize this website to complete their juror qualification questionnaire or juror information form

(JIF).

4.1. Requirements

IMPORTANT: Unless otherwise noted, all references for further information will refer to the Web-Based JMS IDIQ Statement of Work (SOW), Section C.

1. Deliver a Government-approved Traceability Release Candidate 1 that includes the Online Public Access Website.

2. Begin development and/or deliver Traceability Release Candidate 2 which shall include modifications and fixes to the Online Public Access Website based on requirements analysis, use cases, and testing.

3. Adhere to all technical and functional requirements outlined in C.7.5 to C.7.5.14 and Attachment 10: On-line Public Access Juror Management Functions – Web-Based Jury Management System Requirements.

5. Interactive Voice Response (IVR) System

The Interactive Voice Response (IVR) System which is a software-only Voice over IP (VoIP) solution that op-erates on a Microsoft SQL Server provided as part of the Government’s infrastructure.

5.1. Requirements

IMPORTANT: Unless otherwise noted, all references for further information will refer to the Web-Based JMS IDIQ Statement of Work (SOW), Section C.

1. Deliver a Government-approved Traceability Release Candidate 1 that includes the interactive voice re-sponse (IVR) system.

2. Begin development and/or deliver Traceability Release Candidate 2 which shall include modifications and fixes to the interactive voice response (IVR) system based on requirements analysis, use cases, and testing.

3. Adhere to all technical and functional requirements outlined in C.7.6 to C.7.6.7 and Attachment 11: Inter-active Voice Response System Functions – Web-Based Jury Management System Requirements.

4. The Contractor has the option of using the existing IVR software – Appear Speech (provided by VoiceMetrix Corporation). This can reduce the development schedule/costs. Refer to C.2.1.

5. The Contractor shall provide support for the application software such as hotline support, software main-tenance, enhancements to ensure system uptime and improve user satisfaction.

6. Proximity Technology Solution

The proximity technology solution enables jurors to utilize cell phones and other mobile devices to check-in, check-out, provide missing information, and perform other duties when they are within a court-determined dis-tance from the jury assembly room.

6.1. Requirements

IMPORTANT: Unless otherwise noted, all references for further information will refer to the Web-Based JMS IDIQ Statement of Work (SOW), Section C.

1. The solution shall, at a minimum, consist of all the proximity technology business requirements outlined in C.7.7 to C.7.7.7.

USCA24F6020 - Page 14 of 28

2. Deliver any software associated with this solution with the Government-approved Traceability Release Candidate 1.

3. Begin development and/or deliver Traceability Release Candidate 2 which shall include modifications and fixes to the solution based on requirements analysis, use cases, and testing.

4. Adhere to all technical and functional requirements outlined in C.7.7 to C.7.7.7 and Attachment 12: Prox-imity Technology Functions – Web-Based Jury Management System Requirements.

5. The solution hardware shall be installed by the Contractor at the Government site during Traceability Re-lease Candidate 1.

6. The solution shall be designed to be integrated into the Online Public Access Website.

7. The solution shall only activate when a juror is at a specified distance from the courthouse. This distance will be site-specific.

7. Support Services

The Contractor shall provide, at a minimum, the following support services to the Government:

1. Installation

2. Training

3. Hotline Support

4. Software Maintenance

5. Multiple Release Support

6. Forms

7. Software Modifications

8. Software Escrow Services

7.1. Requirements

IMPORTANT: Unless otherwise noted, all references for further information will refer to the Web-Based JMS IDIQ Statement of Work (SOW), Section C.

• Adhere to all installation requirements outlined in C.8 to C.8.3.

• Adhere to all training requirements outlined in C.9 to C.9.10.

• Adhere to all hotline support requirements outlined in C.12 to C.12.3. The total price will be based on the timing of the deployment and installation for each site. As more sites progressively go online throughout the order year, the total cost of CLINs 0001 to 0003 will steadily increase. The estimated quantity shall be the number of sites multiplied by 12 months.

• Adhere to all software maintenance requirements outlined in C.13.

• Adhere to all multiple release support requirements outlined in C.14.

• Adhere to all forms requirements outlined in C.15.

• All software modifications shall be billed by labor hours and labor CLINs as specified in this task order.

Payment shall not be made until the modification is delivered under the assigned Release Candidate. See C.8

• Adhere to all software escrow requirements outlined in C.16 to C.16.4.

Applicable Clauses

F-1 Period of Performance

USCA24F6020 - Page 15 of 28

The period of performance for this task order will be from September 30, 2024 through September 29, 2025.

F-2 Deliverables

A comprehensive list of project deliverables due for this task order are listed below. This includes the references back to the section(s) of the Web-Based JMS IDIQ Statement of Work (SOW), Section C, the deliverable name, the deliverable description, the due date, and the frequency of deliverable. Refer to Attachment 24: Deliverables for further information.

SOW

Section

Deliverable Description Due Date/Frequency

C.3 C.10

C.17.7

Change Management Plan This document outlines the processes, procedures, and strategies for identifying, assessing, approving, im-plementing, and commu-nicating changes to project scope, requirements, sched-ule, and budget throughout the project lifecycle.

This document shall align with the Contractor’s De-ployment Plan and the out-comes of the Project Kick-off Meeting.

This document includes the Risk Management Plan which outlines how risks will be identified, assessed, prioritized, and managed throughout the lifecycle of the project. This deliver-able consists of the Risk Mitigation Plan, the Risk Monitoring and Review Plan, and the Risk Commu-nication Plan.

Initial draft due within thirty (30) days after task order award.

Final draft due within sixty

(60) days after task order award.

Additional time will be needed for analysis, strategy formulation, Gov-ernment input.

The Risk Management Plan shall be reviewed every three (3) months during project development and implementation, and as needed after deployment.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.17.1 Continuity of Operations Plan (COOP)

This document is a compre-hensive plan outlining pro-cedures for continued sys-tem operation during dis-ruptions, including data backup, disaster recovery, and alternative site activa-tion.

This document shall align with the Contractor’s Project Plan and Deploy-ment Plan.

Within ninety (90) days after task order award.

Review every two (2) years after task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

The Contractor shall make any Government-requested modifications and re-submit the plan to the Gov-ernment no later than five

USCA24F6020 - Page 16 of 28

(5) days after being advised of the modifications.

C.5 Data Migration Plan This document shall outline a structured approach to identify, extract, transform, and load data into the web-based JMS while ensuring its integrity and consist-ency. It should involve a comprehensive assessment of the data to be migrated, including data formats, data types, and data relation-ships, to determine the most suitable migration strategies.

Within sixty (60) days after task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.5 Database Schema This document covers the design of the web-based JMS’s database schema, in-cluding the tables, relation-ships, indexes, and con-straints necessary to store and manage the relevant data efficiently. This docu-ment shall align with the system requirements and ensure data integrity and security.

Within ten (10) days before technical training/in-stallation of the initial COTS product.

C.3 Development Environment Setup

This document outlines the configuration development, testing, and deployment en-vironments, including tools, infrastructure, and se-curity protocols. Implement version control, change management tools, and se-curity measures.

This deliverable shall align with the outcomes of the Project Kickoff Meeting.

Within sixty (60) days after task order award.

C.3 Deployment Plan This document outlines the systematic approach and procedures for the installa-tion, configuration, testing, and rollout of the Contract-or’s final modified COTS product into the Govern-ment’s production environ-ment.

This document is the final, Government-approved draft of the technical evaluation

Within thirty (30) days after task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

USCA24F6020 - Page 17 of 28 deployment plan and in-cludes updates to the docu-ment after award.

This deliverable is depend-ent on the Government-ap-proved Project Plan and Staffing Plan.

C.4 Development Schedule This document outlines the tasks, activities, and re-sources required to com-plete the development of the Contractor’s final modi-fied COTS product. It defines the sequence of work, estimated effort, dur-ations, and dependencies for each development activ-ity, aiming to achieve effi-cient completion within planned timeframes and re-source constraints.

This deliverable is depend-ent on the Government-ap-proved Requirements Ana-lysis Document (RAD).

Within sixty (60) days after task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.11.1 C.11.2

Installation Guide & User Guide

These documents include user manuals, guides, or videos developed to facilit-ate user training and adop-tion of the new system, en-suring that users are equipped with the know-ledge and skills to use the system proficiently. Role-based materials will include online manuals, instruction-al videos, online course-ware, and in-person course materials.

Materials will be delivered in the original format to fa-cilitate reuse and customiz-ation by the Government.

The Government currently uses Adobe Illustrator or Photoshop, and Camtasia for videos and recordings.

These deliverables shall align with the Product

Submitted after the delivery of each Release Candidate according to the agreed upon schedule.

Final content before each product release is to be up-dated to include all capabil-ities delivered.

USCA24F6020 - Page 18 of 28

Backlog and Government-ap-proved Development Schedule.

C.5 Integration Analysis Report This document is an evalu-ation of how the Contractor plans to integrate the web-based JMS with existing court systems or external interfaces. This report as-sesses the feasibility, tech-nical considerations, and recommended approaches for seamless integration, in-cluding potential data ex-changes and communica-tion protocols.

Within sixty (60) days after task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.4 Master Schedule This document combines the Development Schedule with the application, secur-ity, installation, and docu-mentation testing and ac-ceptance requirements of the project.

This deliverable shall align with the Government-ap-proved Development Schedule and Deployment Plan.

Within ninety (90) days after task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.12.3 Monthly Hotline Status Re-port

This document regularly analyzes support metrics and customer feedback to identify opportunities for improvement in support processes and customer ex-perience.

Monthly (no later than the 15th of every month).

C.17.6 Patch Management Sched-ule

This document serves as a detailed roadmap for identi-fying, prioritizing, and de-ploying patches for soft-ware applications and oper-ating systems within an or-ganization. It ensures timely and consistent patching, minimizing se-curity vulnerabilities and enhancing overall system security.

This deliverable is depend-ent on the System Security Plan.

Within thirty (30) days after task order award.

Deliverable must be re-viewed by the Contractor thirty (30) days before the scheduled deployment of the patches or updates for accuracy.

C.17.6 Patch Rollback Plan This document outlines the steps to restore a system to

Within thirty (30) days after task order award.

USCA24F6020 - Page 19 of 28 its previous state in case of unexpected issues after ap-plying a patch.

This deliverable shall align with the Patch Rollback Schedule.

Deliverable must be re-viewed by the Contractor thirty (30) days before the scheduled deployment of the patches or updates for accuracy.

C.4 Product Backlog Contains a complete listing of all Government-ap-proved and prioritized modifications to the COTS product. This includes any themes, features, user stor-ies, acceptance criteria, business value, tasks, and release tags to implement functional and non-functional requirements not already existing in the base product.

The Contractor will estab-lish and maintain one uni-fied backlog in a system that shall be shared with the Government.

This deliverable shall be submitted with the Require-ments Analysis Document (RAD) and the Develop-ment Schedule.

Within four (4) months upon task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.4 Product Delivery (Release Candidate)

Incremental delivery of capabilities into releasable, working software based on the prioritized and committed backlog to in-clude relevant quality and performance metrics (release candidate metrics).

Includes accepted function-ality/capabilities demon-strated in sprints that are delivered to the Govern-ment for Independent Veri-fication & Validation (IV&V) testing and valida-tion.

Delivery includes release notes to describe the func-tionality/capabilities de-livered for each release candidate.

At the end of each Release Candidate Development Cycle.

USCA24F6020 - Page 20 of 28

C.3 Product Roadmap This document consists of a high-level roadmap identi-fying the capabilities, key milestones, and deliver-ables needed for the full operating capability.

This deliverable shall align with the Requirements Analysis Document (RAD) and is dependent on the Project Kickoff Meeting.

Within sixty (60) days after task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.4 Progress Status Report This document consists of a report describing accom-plishments, risks, issues, plans, labor hours, other direct costs, etc.

Monthly (no later than the 15th of every month).

C.3 Project Kickoff Meeting This meeting establishes the project scope, timeline, communication channels, roles & responsibilities. It also includes the change management approach, communication plan, COOP overview, and se-curity awareness.

Within five (5) days after task order award.

C.3 Project Plan This document addresses the Contractor’s methodo-logy and associated time-frames to modify its COTS product to fully meet all re-quirements as identified in the Traceability Matrix de-liverable.

This document is the final, Government-approved draft of the technical evaluation project plan and includes updates to the document after award.

This deliverable is depend-ent on the Project Kickoff Meeting and the Change Management Plan.

Within thirty (30) days after task order award.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.4 Release Candidate Plan-ning Canvas

This document shall plan for each Release Candidate identifying the key Govern-ment stakeholders, support-ing contractor teams and members, Release Candid-ate goal, Government-ap-proved and prioritized

Prior to the start of devel-opment for each Release Candidate according to the Government-approved de-velopment schedule.

USCA24F6020 - Page 21 of 28 modifications, or updates to the product. These shall in-clude any dependencies, constraints, and risks asso-ciated with the modifica-tions and updates.

This deliverable is depend-ent on the Requirements Analysis Document (RAD).

C.4 Release Candidate Test Re-port

This document shows the results of all testing to in-clude mitigations for any deficiencies.

This deliverable shall align with the Release Candidate Planning Canvas and the Product Backlog.

Within ten (10) days after each Release Candidate.

C.4 Release Notes This document describes what is being changed in the current product release from the previous product release.

This deliverable is depend-ent on the Release Candid-ate Test Report and shall be included with each Product Delivery (Release Candid-ate).

At the end of each Release Candidate Development Cycle with final content de-livered before each product release.

Update as necessary. (Date to be negotiated after Project Kickoff Meeting).

C.3 Requirements Analysis Document (RAD)

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