Attachment 0013 -- QASP.pdf
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- Attached to
- Custodial Services
- Solicitation number
- W52P1J-21-R-5002
About this file
This Quality Assurance Surveillance Plan outlines the custodial services required under Solicitation Number W52P1J-21-R-5002 issued by the Department of the Army Materiel Command Joint Munitions Command. The contractor will be responsible for cleaning and supply of kitchens, break rooms, restrooms, hallways, common areas and other facilities as specified. The QASP defines thirty-seven separate tasks to be performed such as cleaning floors, furniture, windows, ventilation systems and more. For each task, acceptance criteria and methods of surveillance are provided to measure the contractor's performance against the required standards. The contractor must meet defined acceptable quality levels to avoid negative incentives including re-performing substandard work and receiving lower compliance ratings in the contractor performance assessment reporting system.
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Quality Assurance Surveillance Plan (QASP) 2 October 2020
Required Services Performance Standard Acceptable Quality Level (AQL)
Method of Surveillance Incentive (Positive and/or
Negative) #1. Clean/Supply Kitchens & Break Rooms
Clean/Supply Kitchens and Break Rooms IAW Sections 2.3, 3.0,
3.1.4 of Annex D & TE-1 and TE-7
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#2. Remove Trash in Kitchens & Break Rooms
Remove Trash IAW Sections 2.8, 3.0, 3.1.5 of Annex D & TE-1 and
TE-7
No more than 5 valid customer complaints per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#3. Clean/Supply Restrooms
Clean/Supply Restrooms IAW Sections 3.1.1 &
3.1.4 of Annex D and
TE-1
0% Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#4. Disinfect Toilets (1A)
Clean and Disinfect Toilets IAW Section
3.1.1 of Annex D and TE-1
0% Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#5. Remove Trash in Restrooms
Remove Trash IAW Section 3.1.5 of Annex
D & TE-1
No more than 5 valid customer complaints per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#6. Clean Drinking Fountains
Clean & Disinfect Drinking Fountains IAW Section 3.2 of Annex D & TE-1
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#7. Remove Trash (Hallways, Common Areas)
Remove Trash IAW Sections 2.8 & TE 1
No more than 5 valid customer complaints per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#8. Remove Recycle (Hallways, Common Areas)
Remove Recycle IAW Section 2.9 of Annex D and TE-1
No more than 5 valid customer complaints per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall
#9. Vacuum Cleaning Vacuum floor surfaces IAW Sections 2.3, 2.4, 2.5, 2.6 of Annex D
&TE-1.
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#10. Annual Carpet Cleaning & Shampooing
Clean carpet surfaces IAW Section 2.5.2 of Annex D & TE-1
No more than 5 valid customer complaints per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#11. Spot Cleaning Spot Clean IAW Sections 2.5.3, 3.11 of Annex D & TE-1
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#12. Sweep Floors Sweep Floors IAW Section 2.4 of Annex D
& TE-1.
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#13. Wet Mopping Wet Mop Floors IAW Section 2.4 of Annex D
& TE-1
No more than 5 valid customer complaints or
Random Sampling/# of Validated Customer
Contractor compliance rate
COR observations per billing period
Complaints and Observations shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#14. Dry Buff or Spray/Buff
Dry or Spray Buff Floors IAW Section 2.4.1 of Annex D.
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#15. Stripping/Finishing Tile
Strip, Scrub, Seal, and Wax Floors IAW Section
2.4.2 of Annex D.
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#16. Regular Dusting Low Dust IAW Sections
3.3 & 3.3.1 of Annex D.
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#17. High Dusting High Dust IAW Sections
3.3.2 & 3.13 of Annex D.
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#18. Wet Dusting Wet Dust IAW Section
3.12 of Annex D &
TE-1
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#19. Clean Furniture Clean Furniture IAW Section 3.9, 3.10, 3.11 of Annex D and TE-1
No more than 5 valid customer complaints per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#20. Wash Interior/Exterior Glass
Wash Interior Glass IAW Sections 3.4, 3.6 of Annex D & TE-1
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#21. Clean Window Treatments
Clean Window Treatments IAW Section
3.14 of Annex D & TE-1
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall service.
#22. Children’s Furniture
Clean Children’s Furniture IAW Sections 3.10, 3.11 of Annex D
& TE-1.
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#23. Food Service Areas Clean Food Service Areas IAW Section 3.15 of Annex D & TE-1
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#24. Clean Doors (Knobs/Vision Panels/Doorframes/Surr ounding Areas)
Clean Doors (Knobs/Vision Panels/Doorframes/Surr ounding Areas) IAW Section 3.7 of Annex D
&TE-1
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#25. Scrub Walls, Woodwork
Scrub Walls, Woodwork IAW Sections 2.7, 3.1.1, 3.8, 3.12, 3.13 of Annex
D & TE-1
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall
#26. Dust Ledges, Window Sills
Dust Ledges, Window Sills IAW Sections 3.3,
3.12 & 3.13 of Annex D.
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#27. Clean Upholstered Furniture
Clean Upholstered Furniture IAW Section
3.16 of Annex D.
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#28. Clean Elevators Clean Elevators IAW Section 2.7 of Annex D.
No more than 2 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#29. Clean Ventilation Supply, Return Diffusers & Light Fixtures
Clean Ventilation Supply, Return Diffusers & Light Fixtures IAW Sections 3.1.1 & 3.3.2 of Annex D.
No more than 5 valid customer complaints or COR observations per billing period
Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#30. Contractor Manpower Reporting
The Contractor shall report Contractor Manpower
0% 100% Inspection
#31. Clean Health Clinic Clean Health Clinic
IAW TE-1 & TE-5
0% Random Sampling/# of Validated Customer Complaints and Observations
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
#32. The Contractor shall develop and maintain a Quality Control Plan approved by the KO.
The Contractor shall provide a QCP IAW PWS, para, 6.2.
Zero Deviation from performance standard.
Review and acceptance by the by the KO on submission of QCP and each revised QCP.
Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative
#33. The Program Manager shall be available after normal duty hours to serve as the central point of contact for Contractor operations.
The Contractor shall provide a central point of contact IAW PWS, para. 11.5.2.
Zero Deviation from performance standard.
100% daily and verification/confirmati on by the COR/ACOR.
Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative
#34. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.
Employee conduct complies with 41 U.S.C. 423, Standard of Conduct, IAW PWS para. 11.8
Zero Deviation from performance standard.
The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site.
Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.
#35. The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the
COR/ACOR.
The Contractor shall perform Special Requirment IAW PWS, Para. 5.0
Zero Deviation from performance standard (Risk assessed high risk)
100 Percent Inspection of copies of these licenses or certifications.
Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative
#36. Trash Removal. All trash containers shall be emptied, new bags placed and containers
The Contractor shall provide services IAW Technical Exhibits
10% Deviation from performance standard percent calculated by the number of omission/defects by the
Periodic Inspections performed by the COR/ACOR per frequency defined in the QASP and
Contractor compliance rate shall be utilized as objective evidence of returned to their initial location number of trash containers to be emptied multiplied by validated customer complaints contract compliance and documented into the CPAR system
#37. Perform special event cleaning as soon as the requirement is known, but no less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks four (4) hours prior to each event PWS
The Contractor shall provide custodial services for special events, which shall be outside of the established frequencies for custodial services as directed by the KO or KO designated official
10% Deviation from performance standard percent calculated by dividing the number of omission/defects by the number of surfaces to be cleaned and disinfected multiplied by 100
Periodic Inspections performed by the COR/ACOR per frequency defined in the QASP and validated customer complaints
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR system
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