Attachment 0001a -- Performance Work Statement Overarching -- 12NOV2020.pdf

Overarching (OA)

Performance Work Statement (PWS)

Custodial Services

Rock Island Arsenal, Rock Island, Illinois

12 November 2020

Overarching Custodial PWS

Table of Contents

1.0 Introduction

1.1 Background

1.2 Objectives

1.3 Climatic Condition

2.0 Requirements

2.1 Description of Services

2.2 General Information

2.2.1 Period of Performance (PoP)

2.2.2 Place of Performance and Hours of Operation

2.3 Federal Holidays

2.4 Installation Closures

2.5 Inclement Weather Delay

2.6 Emergency Services

2.6.1 Emergency Medical Notification

2.6.2 Emergency Medical Treatment

2.7 Contract Administration and Management

2.7.1 Post Award Conference/Performance Evaluation Meetings

2.7.2 Government/Contractor Coordination

2.7.3 Roles and Authorities during Contract Performance

2.7.4 COR Functions

2.7.5 Quality Control (QC)

2.7.6 Subcontract Management

2.8 Contractor Employees

2.8.1 Key Personnel

2.8.2 Floating Crew Member

2.9 U.S. Residency

2.10 Contractor Identification

2.11 Standards of Conduct

2.12 Contractor Hiring Restriction

2.13 Organizational Conflict of Interest (OCI)

2.14 Business Relations

2.15 Special Requirements

2.15.1 Security

2.15.2 Access and General Protection/Security Policy and Procedures

2.15.3 Motor Vehicle Operators

2.15.4 Contractor Vehicle Registration

2.15.5 Background Checks

2.15.6 Physical Security

2.15.7 Key Control

2.16 Security Training

2.16.1 AT Level I Training/iWATCH Training

2.16.2 Adjudication Standards and Procedures

2.17 Safety

2.17.1 Safety Plan

2.17.2 Occupational Safety and Health

2.17.3 Occupant Impacts

2.18 Training, Physical Requirements, or other Expertise Required

2.18.1 State Licenses and Certifications

2.18.2 Child Abuse Prevention, Detection, and Reporting

2.19 Environmental Requirements

2.19.1 Green Procurement

2.19.2 Recycled or Recovered Products

2.19.3 Environmental Compliance

2.19.4 Use of Hazardous Materials

2.19.5 Disposal

2.19.6 Spill Plan

2.20 Contingency Plan

2.20.1 General

2.20.2 Disaster Contingency Plan

2.20.3 Dispute Contingency Plan

2.20.4 Plan Updates

2.21 Child, Youth, and School Services (CYS)

2.21.1 Child Development Center (CDC), Youth Centers and Gymnasiums

2.21.2 Child Age Groups

2.21.3 CDC Hours of Operation

2.21.4 CDC Hours of Operation Other Than Normal

2.21.5 Supplies and Solutions

2.21.6 Cleaning and Sanitizing

2.21.7 Cleaning Products Approval

2.22 Health Clinic

2.22.1 Cleaning Requirements

2.23 Government-Furnished

2.23.1 Services

2.23.2 Facilities

2.23.3 Equipment

2.24 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

2.24.1 Contractor-Furnished Material and Responsibilities

2.24.2 Contractor-Furnished Items

2.24.3 Materials

2.24.4 Uniforms and Shirts

2.24.5 Office Equipment and Phones

2.25 Contractor Facilities

3.0 Performance Requirements and Standards

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and AQLs

3.2 Transition (Phase In/Phase Out)

3.3 Contractor Manpower Reporting Application (CMRA)

3.3.1 Reporting Labor Hours

4.0 Performance Requirements Summary (PRS) Matrix

5.0 Common Levels of Service (CLS)

6.0 Deliverables

7.0 Related Documents

7.1 Definitions and Acronyms

7.1.1 Definitions

7.2 Applicable Directives, Publications

7.3 Technical Exhibit (TE) List

1.0 Introduction.

This is a non-personal services contract to provide Custodial and Recycling services.

The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). The contract service providers shall be accountable solely to the Contractor who, in turn in responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, management, and other items and non-personal services necessary as defined in this PWS except for those items specified as Government Furnished Property (GFP), Equipment (GFE), and Materials (GFM).

1.1 Background. Custodial services are required on every Army Installation. This PWS outlines the current requirements at Rock Island Arsenal (RIA), located in Rock Island, Illinois on an island in the Mississippi River. The U.S. Army Garrison – Rock Island Arsenal is a Garrison authority under Installation Management Command (IMCOM). The installation encompasses approximately 946 acres and serves as site for the Joint Manufacturing and Technology Center, the Headquarters (HQ’s) for First Army, Army Sustainment Command, Joint Munitions Command, as well as various other tenant agencies. The population of the base consists of approximately 6,500 personnel including Military personnel, Government Civilians, Contractor personnel, and Resident Military Family members.

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7.0 Related Documents. The Objectives of this contract are to provide clean and safe work, child services, fitness center, and medical clinic environments. Execution of the Objectives will ensure mission success for the Military, Civilians, and Army Families using Garrison facilities.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables in Section 6.0. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in this PWS.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill Custodial and Recycling services and their component needs, emphasizing innovation and commercial best practices. The goal is to support mission accomplishment by providing a clean, healthy environment for occupants, users, and visitors in the facilities identified to receive custodial services under this contract and to aid in environmental compliance by reducing waste through recycling efforts. To meet this goal, close coordination is required between the Contractor, Contracting Officer (KO) and Contracting Officer’s Representatives (COR) to efficiently provide Custodial and

Recycling Services while minimizing disruptions to operations within the facilities and meeting security requirements.

1.3 Climatic Condition. RIA, on average has about 117 days of precipitation (this includes rain, snow, sleet, or hail that falls to the ground), annually RIA gets about 38 inches of rain and about 39.5 inches of snow. It averages 198 sunny days, with a summer high in July of 86 degrees and a winter low in January of 14 degrees. Further climate information can be accessed by using the National Weather Service www.nws.noaa.gov for Moline, IL.

2.0 Requirements.

2.1 Description of Services. The Contractor shall perform Custodial and Recycling Services to the standards in this contract and in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance, in accordance with the PWS and the Technical Exhibits (TEs). Services include, but are not limited to: sweeping, mopping, vacuuming, cleaning/disinfecting sinks, toilets, urinals, and drinking fountains, dusting, interior glass cleaning, buffing floors, removing and transporting recyclable material and providing supplies to restrooms, kitchens, and break rooms. The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified in Attachment 1, Custodial Service Requirements for the specific Common Level of Service (CLS) or Functional Area (FA).

2.2 General Information.

2.2.1 Period of Performance (PoP). The term of this contract shall be for one base year and four option years.

2.2.2 Place of Performance and Hours of Operation.

2.2.2.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in TE 2, Facilities (Square Footage) to Receive Services. The Contractor shall provide the KO/COR cleaning schedules that outline the task, facility, floor, and timeline no later than thirty (30) business days prior to the start of full contract performance and each option period. The Contractor shall notify the KO/COR of any planned or unplanned deviations from the schedule within one (1) business day following the deviation.

2.2.2.2 Hours of Operation. The Government’s normal operating hours are from 0600- 1700 hours Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closing. The Contractor shall be responsible for providing services during normal hours of operation except as noted in TE 2, Facilities (Square

Footage) to Receive Services. The Fitness Center (Building 67), the Police/Fire Station (Building 225), and the Visitor Control Center (Building 23) shall be cleaned seven (7) days a week between 0600 – 1700 hours. The Contractor shall clean facilities specified in TE 2, Facilities (Square Footage) to Receive Services, after normal operating hours due to impacts to mission requirements in the specified areas during normal operating hours. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

2.3 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Presidents’ Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.4 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following business day unless it is daily work.

2.5 Inclement Weather Delay. If the KO/COR determines unsafe weather conditions for continued operations, then the KO/COR shall notify the Contractor if inclement weather suspends operations within 4 hours of the unsafe determination. The Contractor shall resume operations with KO/COR approval.

2.6 Emergency Services.

2.6.1 Emergency Medical Notification. The Contractor shall notify the KO/COR within thirty (30) minutes of an incident requiring emergency medical care for an employee.

2.6.2 Emergency Medical Treatment. The Contractor shall have competent personnel trained and capable of dealing with minor injuries to their personnel. The Government will provide emergency medical response for job related injuries while an employee is performing under this contract at the Rock Island Arsenal. However, the Government is not responsible for the cost of medical services for Contractor personnel.

2.7 Contract Administration and Management.

2.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the KO/COR. The KO/COR will meet not less than quarterly with the Contractor to review the Contractor’s performance. At these meetings the KO/COR will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO/COR. The written minutes will be distributed within five (5) business days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO/COR within two (2) business days after receipt of the minutes.

2.7.2 Government/Contractor Coordination. Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.7.3 Roles and Authorities during Contract Performance. The following provides the roles and their respective authority during the performance of this contract:

2.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administrative matters shall be addressed to the KO. No changes in or deviation from the terms and condition shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. The Government may designate more than one COR.

The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.7.3.3 COR Authority. An appointment letter will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The appointment letter states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates and changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule.

2.7.3.4 Contractor Authority. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.7.4 COR Functions. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following function: assure the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor’s performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property (GFP), and coordinate site entry of Contractor personnel.

2.7.4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASP’s are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

2.7.5 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) ten (10) business days prior to the start of full contract performance. The Contractor shall provide and maintain an effective quality control process to ensure services are performed in accordance with this PWS. Quality control findings shall be reviewed quarterly by the KO, COR, and Contractor. The Contractor shall submit updates to the QCP to the KO/COR for approval ten (10) business days prior to a planned change. The KO/COR may require updates to the QCP if consistent quality control issues occur. The QCP shall have procedures to identify and prevent the recurrence of defective services.

The QCP shall include the title and organizational placement of the Contractor’s inspectors. The QCP shall include, but is not limited to the following::

The name of Contractor QC point of contact (POC).

An inspection system covering all the services listed on the Performance Requirements Summary. The inspection plan shall specify the areas to be inspected on both a scheduled or unscheduled basis, frequency of inspections and the individual(s) who will perform the inspection.

The method(s) for identifying and preventing defects in the services performed before the level of performance becomes unacceptable. Specifically, for the Child Development Services, the Contractor shall address the requirements in AR 608-10. The Contactor shall maintain on site records of all inspections conducted. The records shall specify the areas inspected, the individual(s) performing the inspection, defects, and corrective action taken. This documentation shall be made available to the KO/COR upon request.

2.7.6 Subcontract Management. The Contractor shall be solely responsible for managing subcontract personnel and performance. The Government will hold only the Contractor responsible for successful or unsuccessful performance regardless of the use of subcontract efforts.

2.8 Contractor Employees

2.8.1 Key Personnel. The Contractor shall provide resumes and organization charts, to include contact information, for all key personnel with their Contract proposal;

resumes shall demonstrate the PWS requirements for each position. The Contractor shall verify with the KO/COR all key personnel no less than thirty (30) days prior to the start of full contract performance. This verification shall include documentation of the PWS required experience. The Contractor shall provide resumes for replacement personnel to the KO/COR ten (10) days before commencing work.

2.8.1.1 Program Manager. The Contractor shall provide a Program Manager who is responsible for the performance of the work. The name of the Program Manager and an alternate who shall act for the Contractor when the Program Manager is absent shall be designated in writing by the Contractor to the KO/COR. The Program Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The Program Manager or alternate shall be available during normal operating hours and shall be available after normal operating hours, as required, to serve as the central point of contact for Contractor operations. The Program Manager shall have five (5) or more years of experience managing Custodial work. The Program Manager shall manage and administer only this contract. The Program Manager shall operate out of the Government furnished office space.

2.8.1.2 Quality Control Manager (QCM). The Quality Control Manager shall be responsible for the overall management and implementation of internal quality and serve as the central point of contact for quality matters. The Contractor shall designate a QCM, required to be physically on site within normal operating hours. The QCM shall have a minimum of two years of experience in Progress Control; Quality Data Analysis;

and Statistical Sampling. The QCM shall also have a minimum of three (3) years of experience in Custodial Service or Custodial Management.

2.8.1.3 Shift Foremen. The Contractor shall assign Foremen responsible for the direct oversight of work during all shifts. This individual shall have five (5) years Custodial experience and is required to be on-site during their assigned shift. This position shall have an alternate designated by the Contractor with the minimum required experience and may be an acting Custodian during the assigned shift.

2.8.2 Floating Crew Member. The Contractor shall provide a Floating Crew Member capable of additional cleaning (as listed below) of areas in various buildings during the day or night shift (Monday through Friday). The Floating Crew member shall be trained in Blood Borne Pathogens and training certification shall be provided to the KO/COR ten

(10) days prior to the start of full contract performance. The training shall be maintained throughout the lifecycle of the contract and shall be submitted to the KO/COR and/or COR upon request. The Floating Crew Member is responsible for additional cleaning and emergency custodial duties requested by the COR, including but not limited to:

a. Cleanup of conference rooms and similar areas.

b. Spills, i.e., water, vomitus, feces, cleaning fluid, etc.

c. Relocation of offices, i.e., floor scrub, carpet shampoo, detail cleaning, etc.

d. On call for short notice cleaning tasks.

e. Vacuum up water from floor resulting from incidents such as broken water lines, sprinklers going off, run-over of expansion tanks, backup of floor drains, roof leaks, and other sources of water flooding onto the floors. The Contractor shall provide wet vacuums and other equipment necessary to accomplish this work.

f. Shampoo carpets more than contract specified times.

g. Strip, wax, and seal wood floors in areas as requested.

h. Power scrub and seal concrete floor (Basements, aisle ramps, etc.)

i. Power scrub floors, stairs, treads, ramps, aisles, etc. (no sealer supplied).

j. Power scrub floors and walls (including quarry tiles) in industrial area.

k. Optional cleaning for special events as directed by the KO/COR or COR.

l. Remove excess cardboard boxes to the designated Recycling Area as directed by the COR.

2.9 U.S. Residency. All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language. The Contractor shall provide documentation for each employee and all new hires during the contract identifying legal U.S. residence to the KO/COR within thirty (30) business days before the start of full contract performance and thirty (30) business days prior to new employees commencing work. Acceptable identification can be a U.S. issued passport.

2.10 Contractor Identification. The Contractor shall wear a badge and uniform with a recognizable color scheme and the uniform shall prominently display the company name and logo, which clearly delineates them as a Contractor employee. All Contractor personnel, when answering a telephone, shall clearly identify themselves as a Contractor employee. All Contractor personnel attending meetings and working in other situations where their Contractor status in not obvious to third parties shall identify themselves as Contractors to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.11 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employee, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 U.S.C. 423, Procurement Integrity relative to release of acquisition related information or actions or discussion which may prejudice future competitions. Contractor employees shall comply with all DoD and local requirements that establish uniform policies governing smoking in and around Government Owned buildings and vehicles. In accordance with DoD Directive 5500.7- R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/gratuities, and on non-disclosure or sensitive or classified information. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.12 Contractor Hiring Restriction. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with DoD Directive 5500.7-R, “Joint Ethics Regulation”.

2.13 Organizational Conflict of Interest (OCI). The Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analysis, specification or work statement, etc.), or perform evaluation service which may create a current or subsequent Organizational Conflict of interest (OCI).

The Contractor shall notify the KO/COR immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO/COR to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at this discretion of the KO/COR, and in the event the KO/COR unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigates, the KO/COR may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.14 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality to a degree acceptable to the Government. The Contractor shall provide to the COR corrective action plans within three (3) business days after notification of a performance or quality issue. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.15 Special Requirements.

2.15.1 Security.

2.15.2 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable Installation, facility, facility access, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and local policy. The COR will request changes in Contractor security matters or processes if the Forces Protection Condition (FPCOM) at any individual facility or installation changes.

2.15.3 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.15.4 Contractor Vehicle Registration. The Contractor shall register all Contractor owned or operated vehicles and trailers operating on the installation with the KO/COR within ten (10) business days prior to the start of full contract performance. Evidence of vehicle ownership, registration, and vehicle liability insurance must be presented to the KO/COR with the registration request. The Contractor shall maintain registration and insurance throughout the duration of the contract and provide documentation to the KO/COR upon request.

2.15.4.1 Identification of Contractor Vehicles and Trailers. The company name shall be displayed on each of the Contractor’s vehicles and trailers in a manner and size that is clearly visible. The Contractor's equipment and other slow moving equipment shall be equipped with the slow moving vehicle sign.

2.15.5 Background Checks. The Contractor shall provide all information required for background checks to meet Installation access requirements, to be accomplished by the Director of Emergency Services or Security Office. In the unlikely event that unsupervised contact with students or unescorted access to facilities are required by contract, a satisfactory Federal and/or State criminal background check must first be performed by DoDEA, through the Office of Personnel Management, on each identified contract employee prior to unsupervised student contact or unescorted facility access being granted. For US Citizens – Unescorted Access – must pass the Childcare National Agency Check with Written Inquirers (CNACI). For Non-US Citizens – Unescorted Access – local host nation police background check only (Re: DoDI 1402.5 and DoD Directive 2000.13). The Contractor shall submit a satisfactory background check for each identified contract employee to the KO/COR ten (10) business days before the start of full contract performance and ten (10) business days before new employees commence work.

2.15.6 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. The Contractor shall maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), which will be forwarded to the KO/COR quarterly. The Contractor shall secure Government- issued facilities and equipment at the close of each work period.

2.15.7 Key Control. The Contractor shall establish and implement methods of making sure all keys and key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys or key cards issued to the Contractor by the Government shall be duplicated. The Contractor shall include procedures covering key control in the Quality Control Plan. Such procedures shall include turn-in of any issued keys and key cards by personnel who no longer require access to locked areas.

2.15.7.1 Lost Key and Key Cards. Lost keys and key cards shall be reported within one

(1) hour to the KO/COR. If during hours when the KO/COR is not available, the Contractor shall contact the Hydro plant at 309-782-1642, within one (1) hour. The Contractor shall send an email to the KO/COR reporting lost keys and key cards within five (5) business days of the verbal communication. In the event key and keys cards, other than master keys and key cards, are lost or duplicated, the Contractor shall, upon direction of the KO/COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

2.15.7.2 Misuse of Keys and Key Cards. The Contractor shall prohibit the use of Government issued keys and key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO/COR.

2.15.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

2.16 Security Training. All Contractor personnel shall be required to have the following training in order to access the Installation and fulfill contract requirements.

2.16.1 AT Level I Training/iWATCH Training. The Contractor and associated subcontractors shall be briefed on the local iWATCH Program by the RA’s Anti- Terrorism Officer (ATO). This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the KO/COR. The Contractor shall complete the training within thirty (30) calendar days of full contract performance and within thirty (30) calendar days of new employees commencing performance with the results reported to the KO/COR NLT five (5) business days after training is completed. The Contractor shall complete the training annually thereafter and provide the results to the KO/COR NLT than five (5) business days after training is completed. All Contractor employees, to include subcontractor employees, requiring access to Army Installation, facilities, and controlled access areas shall complete AT Level I Awareness training within thirty (30) calendar days after the start of full contract performance. The Contractor shall submit certificates of completion for all contractor employee and subcontractor employees to the KO/COR within five (5) business days after completion of training by all employees and subcontractor personnel. AT Level I Awareness training is available at the following website:

http://jko.jten.mil/

2.16.2 Adjudication Standards and Procedures. The Contractor and all associated subcontractor employees shall comply with adjudications standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (AR 190-13), applicable Installation, facility, and area commander installation/facility access and local security policies and procedures (provided by a Government representative). Contractor personnel performing work under this contract shall have and maintain a favorable National Agency Check (NAC) at time of the contract start date and for the life of the contract.

2.17 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program. The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. The Contractor shall provide a verbal notification to the KO/COR within one

(1) business day of each occurrence of damage to Government property, or immediately if there is an accident resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a completed copy of required environmental impact within one (1) business day. The Contractor shall provide a completed copy of required Accident Investigation Reports to the KO/COR within five

(5) calendar days of each occurrence. All unsafe acts or conditions fostered by all Contractor or Contractor personnel may be grounds for the KO/COR to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spills, the Contractor shall immediately notify the KO/COR.

2.17.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO/COR for review and acceptance within thirty (30) days after the start of full contract performance.

Revisions shall be submitted ten (10) days prior to the effective date of change.

2.17.2 Occupational Safety and Health. HAZCOM and OSHA Training. The Contractor shall provide their employees with HAZCOM training; OSHA Standard for Asbestos, for Class IV Asbestos Work; and OSHA Standard for Occupational exposure to Blood http://jko.jten.mil/

Borne Pathogens. At least one (1) supervisor and at least four (4) custodians shall receive the appropriate training in handling of potentially contaminated waste. The Contractor shall provide training at their own expense. The Contractor shall furnish certificates of training completion for the required personnel to the KO/COR ten (10) business days prior to the start of full contract performance. The Contractor shall maintain certification throughout the duration of the contract and provide certificates to the KO/COR upon request.

2.17.3 Occupant Impacts. The Contractor shall not expose building occupants and/or personnel to known hazardous chemical, biological, and particle contaminants, which adversely impact air quality, health, building finishes, building systems, and the environment. The Contractor shall develop a low-impact environmental cleaning policy.

The Contractor shall consider environmental and safety elements in the low-impact environmental cleaning policy. The Contractor shall adhere to Industry best practice and comply with local regulatory requirements, such as Green Seal GS-37 standard, or if GS-37 is not applicable (e.g., for products such as carpet cleaners, floor finishers or stripper), use products that do not exceed maximum allowable Volatile Organic Chemical (VOC) levels.

2.18 Training, Physical Requirements, or other Expertise Required.

2.18.1 State Licenses and Certifications. The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of Illinois. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the KO/COR within ten (10) business days prior to employees commencing performance. The Contractor shall maintain certification or licensure for Contractor personnel throughout the lifecycle of the contract and shall provide certificates or licensure to the KO/COR upon request.

2.18.2 Child Abuse Prevention, Detection, and Reporting. All Contractor employees working in support of CYS at the CDCs and/or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification, and reporting (AR 608- 18). The Contractor shall be responsible for ensuring that new employees working in support of CYS receive this training.

2.19 Environmental Requirements.

2.19.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.19.2 Recycled or Recovered Products. The Contractor shall use these recycled or recovered products unless they cannot be procured at prices not to exceed five (5) percent of prevailing rates or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement that should be considered when evaluating recyclable materials. The Contractor shall use materials and products commonly used in industry. Material and product submittals for all recycled-content items shall list the recycled and recovered materials used and the percentage content.

The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor shall maintain records and submit an annual report to the KO/COR, along with an annual certification, upon completion of the base year and each option year, until completion of the contract to the KO/COR. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA’s CPG is found at the following website: http://www.epa.gov/cpg/products.

2.19.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and Installation environmental laws, rules, plans, and policies. Any apparent conflict between compliance with such local, state, and Federal laws, rules, and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO/COR for final resolution. The Contractor shall notify the KO/COR in writing of any such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local, state, or Federal laws, rules, and regulations. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit to the KO/COR for approval, a list of proposed cleaning products, along with the Safety Data Sheet (SDS), to be used in accordance with the contract specifications thirty (30) days prior to the start of full contract performance.

After initial cleaning products have been approved for use, the Contractor shall submit to the KO/COR for approval ten (10) business days prior to use any new or substitute products along with the related SDS. The Contractor shall keep a log with attached SDS, which details all materials currently in use, all materials that remain but are no longer used, and a list of materials stored in vehicles and/or storage sites and shall provide Logs with SDS to the KO/COR upon request. The Contractor shall provide, upon request from the KO/COR, all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the KO/COR.

2.19.4 Use of Hazardous Materials. The Contractor shall assign primary hazardous materials management responsibilities to a person for consistency. The Contractor shall contact the KO/COR to obtain technical assistance from the Environmental Office for assisting the Contractor POC for hazardous materials with achieving and maintain compliance with hazardous material storage, issue, use, and disposal requirements.

The Contractor shall submit to the KO/COR a hazardous material inventory. The http://www.epa.gov/cpg/products hazardous material inventory shall be submitted thirty (30) days prior to the start of full contract performance. The inventory list shall contain the hazardous material type and maximum quantities of materials anticipated to be stored on-site. The hazardous material shall be properly identified and include any applicable identification number, such as National Stock Number or Special Item Number. The Contractor shall maintain copies of Safety Data Sheets (SDS) for all hazardous materials used and stored on-site during performance of the contract. The Contractor shall not supply or deliver any hazardous materials or chemical to an installation that are listed on EPA toxic chemical list without prior written approval from the KO/COR.

2.19.5 Disposal. The Contractor shall properly dispose of all cleaning waste, to include floor stripper and wax products in accordance with product disposal standards and environmental regulations.

2.19.6 Spill Plan. The Contractor shall notify the KO/COR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR Part 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO/COR for approval within thirty (30) days after the start of full contract performance IAW the RIA Spill Prevention Control and Countermeasure Plan.

2.20 Contingency Plan.

2.20.1 General. The Contractor shall establish, maintain, and implement contingency plans for disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within ten (10) days after the start of full contract performance, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the installation contingency planning activities. The DCC shall participate in the installation contingency planning and execution conferences; and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the KO/COR for approval within ten (10) days prior to implementation.

2.20.2 Disaster Contingency Plan. Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government.

2.20.3 Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical tasks

b. The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining.

2.20.4 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plans to the KO/COR for approval at least ten (10) business days prior to the proposed effective date of the updated plan.

2.21 Child, Youth, and School Services (CYS).

2.21.1 Child Development Center (CDC), Youth Centers and Gymnasiums. The cleaning services for designated Child Development Services facilities shall be specified as hospital- grade quality, as per AR 608-10, Ch. 5-37. The Contractor shall provide additional cleaning after normal operating hours to ensure facilities are in a state of cleanliness prior to opening the following day.

2.21.2 Child Age Groups. Age groups are defined as follows:

Child Development Center – Ages six (6) weeks – five (5) years School Age – Ages six (6) – ten (10) years

2.21.3 CDC Hours of Operation.

Child Development Center (0600 – 1715, Monday – Friday) School Age Center (Ages five (5) – eighteen (18)) School Year, 0600-1800, Monday – Friday Summer, 0545 – 1730, Monday – Friday

2.21.4 CDC Hours of Operation Other Than Normal. There will be mission situations that require the Contractor to work other than normal hours. Some of these situations are contingency operations or weather emergencies. The KO/COR shall notify the Contractor at least ten (10) business days prior to a scheduled exercise requesting service for hours of operation other than normal.

2.21.5 Supplies and Solutions. The Contractor shall store all supplies and solutions in a locked designated area that is inaccessible to children and out of children’s reach at all times. The Contractor shall store all solutions, chemicals, and other potentially dangerous products (except bleach water solution) in their original and labeled container.

2.21.6 Cleaning and Sanitizing. The Contractor shall use a cleaner, disinfectant, or water solution of chlorine bleach and water in child care centers. Any water and cleaner solutions in buckets or open containers shall be replaced prior to each use.

2.21.7 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and CYS facilities to the KO/COR ten (10) business days prior to use to ensure the cleaning products are suitable for use in a child care environment. Chemical air fresheners are not permitted.

2.22 Health Clinic.

2.22.1 Cleaning Requirements. The Contractor shall follow the inspection/quality standards adopted by MEDCOM, which are contained in the American Society for Healthcare Environmental Services, “Practice Guidance for Healthcare Environmental Cleaning” manual, current edition. Type IV Services are housekeeping services used in outpatient clinics. The Contractor shall accomplish all cleaning activities during the day shift (0600-1700) and coordinate with the clinic personnel for access to all areas. The Day shift personnel shall conduct steadfast cleaning and emergency response within ten (10) minutes of Government notification.