Appendix D- NJWIC MIS Executive Summary DEC 2024.pdf
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- Solicitation number
- 25DPP01188
- Issued by
- New Jersey
About this file
This document is an Executive Summary for the New Jersey WIC (Women, Infants, and Children) Management Information System (MIS) project for December 2024, prepared by CMA. The report details the technical support activities, system development, and customer care for the NJ WIC Participant Portal and related systems. Major accomplishments include completing development and testing of the January 2025 release, which involved updates across multiple modules such as Clinic, Admin, Farmers Market, Senior Farmers Market, Nutrition, Vendor, and VendorWeb. The team completed 1,452 work items throughout 2024, with 937 Participant Portal submissions in December and a total of 47,888 submissions to date.
The Customer Care section reveals 275 total calls handled, with 293 tickets opened and 283 closed, predominantly focused on NJ WIC support. The call center tracked activity across different user groups, including NJ Farmers, NJ Vendors, and NJ WIC. Future project initiatives for January 2025 include Farmer Market Compliance Buy, eFMNP QR Code LDTU Update, Signature Pad Integration, Scanner Integration, Food Package Support Analysis, Vendor Peer Group Update, and potential LA Appointment Related Changes. The document includes several graphs illustrating call center activity, work item distribution, and Tier 2/3 ticket trends over the past year, providing a comprehensive overview of the project's operational performance.
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Other files
| File | Type | Posted |
|---|---|---|
| Appendix A - MIS_Features_and_Functions_Catalog.xlsx | XLSX spreadsheet | |
| T2904 Bid Solicitation 9.4.25.docx | DOCX document | |
| T2904 Third Party Security Questionnaire.pdf | ||
| Appendix B - System Functions to be Preserved~1.docx | DOCX document | |
| T2904 Price Sheet 9.4.25.xlsx | XLSX spreadsheet | |
| T2904 Standard Procurement Forms.pdf | ||
| T2904 Revised Bid Solicitation 11.14.25~1.docx | DOCX document | |
| Appendix F - Deliverables Schedule Project Initiation Phase.docx | DOCX document | |
| Appendix C- NJWIC MIS Executive Summary NOV 2024.pdf | ||
| T2904 Pre-Quote Conference 9.4.2025.pptx | PPTX presentation | |
| T2904 State Standard Terms and Conditions.pdf | ||
| Bid Amendment 2 11.14.25~2.docx | DOCX document | |
| T2904 Bid Amendment 1 11.7.25~1.docx | DOCX document | |
| Appendix G -Server Specifications.xlsx | XLSX spreadsheet | |
| Appendix E FNS-WIC Federal Procurement Clauses.pdf |
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NJWIC MIS Executive Summary DEC 2024.docx
Executive Summary
Major accomplishments during December 2024:
CMA completed the development and testing of the January release items which included updates for the following areas: Clinic (3), Admin (1), Farmers Market (2), Senior Farmers Market (2), Nutrition (1), Vendor (1), and VendorWeb (6). The proctored UAT sessions were held to support the UAT testing process in preparation for the January 9, 2025 release. Additionally, research is underway for future enhancements to the SFM Module and eFMNP processing.
Below is a snapshot of the work activity supported for the month of December 2024.
Technical Support Activities for the NJ WIC MIS Project:
Medicaid files were loaded on 12/10 & 12/24/24.
Nutrition Adhoc – Provided a list of all current eWIC 6–11-month food packages - 18372 Completed Data Analysis support for the Rutgers/CIAO Grant - 17601 Support Changes to the Formula Rebate Dates in Finance - 18448 3rd Party Email Cleanup on Participant Portal (Data Cleanup) - 18343 Finance - Formula Rebate Extract Correction - 18399 Support Enhanced Password Reset Update in NJ WIC MIS - 18290 Signature Pad Testing and Validation - 16656 SFM - Change Display to Improve flow for both new and existing participant records -
18353 Proctored UAT Support for the January 2025 Release.
CMA has completed 1452 work items throughout 2024.
Participant Portal Activity: The following counts represent the requests for WIC benefits through the NJ Participant Portal.
Count of Participant Portal submissions this month: 937 Count of Participant Portal submissions YTD (since Jan 2024): 14,012 Total Count of Participant Portal submissions: 47,888
Participant Portal 3rd Party Referrals:
3rd Party Referrals this month: 78 2024 Client Referrals YTD: 807 Total Count of Referrals: 1,306
CMA Customer Care:
The Customer Care Summary represents the Call Center activity during the previous month.
Summary of Help Desk items:
275 – total calls handled 293 - Tickets opened during this past month 283 - Tickets have been closed
Call Center Activity By Queue:
275 - Total Calls Handled 2 - NJ Farmers 5 - NJ Vendors
268 - NJ WIC
0 - SFM
The following graphs provide a picture of the support distribution upon the four user groups receiving calls into the Help Desk.
Figure 1 – Call Center Activity by Call Center Queue
The above graph shows call center activity based upon the Call Center Queue into the Help Desk: NJ WIC, VW, SFM, FM.
The following graph provides a snapshot of Call Center Activity by month.
Figure 2 – Call Center Activity by Call Center Queue
The Tier2 tickets reflect work that requires additional analysis and/or development support to correct records, research issues raised or complete adhoc requests.
Figure 3 - Count of Tier 2/3 tickets within the Last Year
Future/On-Going Work Items for January 2025:
Upcoming Project Initiatives TFS # Status Farmer Market Compliance Buy 2900 BRD in Progress eFMNP QR Code LDTU Update 18489 Under Analysis Signature Pad Integration (new model) 16656 Initial testing proved successful functioning.
Testing in progress.
Scanner Integration (new model) 16656 Will assign to Dev for integration analysis.
Food Package Support Analysis 18183 Data analysis Vendor Peer Group Update for Jan 30, 2025 16839 Scheduled for 1/20/25 LA Appointment Related Changes 18435 TBD
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