Appendix C- NJWIC MIS Executive Summary NOV 2024.pdf
PDF 1 MB Posted
- Solicitation number
- 25DPP01188
- Issued by
- New Jersey
About this file
This document is an Executive Summary for the New Jersey WIC (Women, Infants, and Children) Management Information System (NJWIC MIS) for November 2024, prepared by CMA. The report details significant system upgrades, technical support activities, and operational metrics for the WIC program. Key accomplishments include a system upgrade on 11/7/2024 in response to USDA findings, with changes to lead screening, immunization tracking, and referral screens. Technical support activities encompassed loading Medicaid files, supporting nutrition analysis projects, and resolving various vendor and participant-related queries.
The summary provides comprehensive metrics on participant portal activity, with 911 submissions in November 2024, 13,075 year-to-date, and a total of 46,951 submissions. Farmer market redemptions totaled $237,147.37 for the month, processed by 146 active farmer redemption users. The customer care section reveals 209 total calls handled, with 222 help desk tickets opened and 215 closed, predominantly focused on NJ WIC support. The report also outlines future project initiatives, including SFM Family Info/Participant Registration, Farmer Market Compliance, eFMNP QR Code updates, and ongoing testing for signature pad and scanner integrations.
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Other files
| File | Type | Posted |
|---|---|---|
| Appendix B - System Functions to be Preserved~1.docx | DOCX document | |
| T2904 Price Sheet 9.4.25.xlsx | XLSX spreadsheet | |
| T2904 Standard Procurement Forms.pdf | ||
| T2904 Revised Bid Solicitation 11.14.25~1.docx | DOCX document | |
| Appendix F - Deliverables Schedule Project Initiation Phase.docx | DOCX document | |
| Appendix A - MIS_Features_and_Functions_Catalog.xlsx | XLSX spreadsheet | |
| Appendix D- NJWIC MIS Executive Summary DEC 2024.pdf | ||
| T2904 Bid Solicitation 9.4.25.docx | DOCX document | |
| T2904 Third Party Security Questionnaire.pdf | ||
| Appendix E FNS-WIC Federal Procurement Clauses.pdf | ||
| T2904 Pre-Quote Conference 9.4.2025.pptx | PPTX presentation | |
| T2904 State Standard Terms and Conditions.pdf | ||
| Bid Amendment 2 11.14.25~2.docx | DOCX document | |
| T2904 Bid Amendment 1 11.7.25~1.docx | DOCX document | |
| Appendix G -Server Specifications.xlsx | XLSX spreadsheet |
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NJWIC MIS Executive Summary NOV 2024.docx
Executive Summary
Major accomplishments during November 2024:
CMA completed a significant upgrade on 11/7/2024 to the NJWIC MIS System in response to M&E findings required by the USDA.
Lead Screening Changes 16447 Immunization Changes 16446 Change Referrals Screen to Support Drug & Alcohol Abuse 16448
Technical Support Activities for the NJ WoW Project:
Medicaid files loaded: 11/4/24, 11/22/2024 Provided technical feedback for the Nutrition New Food Package Analysis Project.
Finance – Analysis of Participation Concerns – 18294 Vendor Peer Group Update/Analysis and Script for QA Completed – 16839 Corrected 3rd Party Requests from the Food Bank Team – 18343 Research and Query support for Rutgers/CIAO Grant Request – 17601 Vendor FDP Support - Question on the Redemption Extract from 2023- 17374 Resolved & Closed Out PC2024 Questions from Westat- 18012 Proctor UAT Support for the Production Release.
CMA has completed 1313 work items throughout 2024.
Participant Portal Activity: The following counts represent the requests for WIC benefits through the NJ Participant Portal.
Count of Participant Portal submissions this month: 911 Count of Participant Portal submissions YTD (since Jan 2024): 13,075 Total Count of Participant Portal submissions: 46,951
Participant Portal 3rd Party Referrals:
3rd Party Referrals this month: 59 2024 Client Referrals YTD: 729 Total Count of Referrals: 1,228
Sum of Farmer Redemptions for November
FM SFM Grand Total
Grand Total $123,771.11 $113,376.26 $237,147.37 o The FM Transactions processed by 146 Active Farmer Redemption Users.
CMA Customer Care:
The Customer Care Summary represents the Call Center activity during the previous month.
Summary of Help Desk items:
209 – total calls handled 222- Tickets opened during this past month 215 - Tickets have been closed
Call Center Activity By Queue:
209 - Total Calls Handled 1 - NJ Farmers 9 - NJ Vendors
197 - NJ WIC
2 - SFM
The following graphs provide a picture of the support distribution upon the four user groups receiving calls into the Help Desk.
Figure 1 – Call Center Activity by Call Center Queue
The above graph shows call center activity based upon the Call Center Queue into the Help Desk: NJ WIC, VW, SFM, FM.
The following graph provides a snapshot of Call Center Activity by month.
Figure 2 – Call Center Activity by Call Center Queue
The Tier2 tickets reflect work that requires additional analysis and/or development support to correct records, research issues raised or complete adhoc requests.
Figure 3 - Count of Tier 2/3 tickets within the Last Year
Future/On-Going Work Items for October 2024:
Upcoming Project Initiatives TFS # Status SFM - Family Info/Participant Reg 18353 BRD Signed by NJ Farmer Market Compliance Buy 2900 Under Analysis eFMNP QR Code LDTU Update 18489 Under Analysis Signature Pad Integration (new model) 16656 Initial testing proved successful functioning.
Testing in progress.
Scanner Integration (new model) 16656 Initial testing failed; Assigned to Dev for integration analysis.
Food Package Support Analysis 18183 CMA will be researching the requests identified to determine best approach.
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