Appendix 7 - Standard Definitions.docx

APPENDIX 7

STANDARD DEFINITIONS

A7.1. Change of Occupancy Maintenance (COM). COM is the preparation of a unit for new residents. Change of occupancy maintenance is the repair or replacement of damaged, inferior, or worn, incompatible components, and those that are not aesthetically-pleasing, in order to provide a unit that has all components in good working order, is aesthetically pleasing, has standardized finishes, and is clean. In order to preserve continuous safe, operational, and structural integrity of the unit, the COM program includes every interior and exterior component, finish, and accessory, and all installed equipment and appliances.

A7.2. Deactivated Unit. A housing unit that the Contractor shall not be required to perform interior maintenance service calls in. Accomplishment of exterior maintenance service calls and grounds maintenance is required.

A7.3. Defective Service. A service output that does not meet the standard of performance associated with it in the Service Delivery Summary.

A7.4. Facility. As used in this statement of work, a An integral structure such as a house, apartment building, picnic shelter, bicycle storagesheds or racks, playground(s), garages and gazebos.. A single-family dwelling is called a "unit." Included with the unit are all of its components to include carports and storage rooms that belong to the structure. Also included are privacy fences, playground shade covers, picnic shelters/pavilions, play courts, other structures, walkways, driveways, sanitary sewer, and water lines. The facility includes all interior and exterior utilities as outlined in this PWS.

A7.5. Housing Property. Includes-all land, structures on the land, and surfaces known as Family Housing: SOQs 437,1065, 1017, and 1078, GOQs 1070, 1080 and 1081, 211 Seoraksan Tower, 1014 Jirisan Tower, 1015 Hallasan Tower the physical entrances to these areas, include the sidewalk along Millet Road Songtan Road perimeter wall, and include building 1016, the parking tower between Hallasan and Jirisan Towers, and the boundaries of these areas.

A7.6. Job Order. A form. It is used to document the work activity at a facility, and tracks time, parts used, technician’s name, etc. Different numbering systems are used for each type of job order: service calls, preventive maintenance, etc.

A7.7. Major Repair. As defined by AFI 32-6000, Housing Management, work necessary to repair or replace systems and their components nearing the end of their useful lives.

A7.8. Paint. The term “paint” as used herein includes emulsions, enamels, paints, stains, varnishes, and other coatings whether used as a prime, intermediate, or finish coat, but does not include thinners.

A7.9. Contract Officer Representative (COR). A government person who is responsible for the surveillance of the Contractor performance of the contract.

A7.10. Service Call. Service calls are job orders defined as the routine, urgent, and emergency type repair and maintenance work required to keep all interior and exterior components and accessories, in good working order, and aesthetically pleasing. . All service calls are documented on a job order form. One customer call – service call - to the Contractor results in one job order for each urgency (emergency, urgent and routine) of work, regardless of skills required to complete the various requirements.

A7.11. Service Call Completion Time. Completion time is the amount of time the Contractor has to complete a service call after it is received.

A7.12. Service Call Response Time. Response time is the amount of time the Contractor has to arrive on the job site after the service call is received.

A7.13. Service Delivery Summary. Identifies the key service outputs of the contract that will be evaluated by the government, to ensure performance standards are met by the Contractor.

A7.14. Special Units. Typically the homes of high ranking military individuals (officers O-6 and above and enlisted E-9s only) residing on the installation. On occasion, but rarely, other circumstances may warrant treating other units as ‘special’.

A7.15. Unit. A unit is a family housing facility, which includes the structure, or other real property improvement including fences/walls and utility systems. A single-family dwelling is called a “unit." A duplex is two “units” or two single family dwellings. Included with the unit are all of its components to include carports and storage rooms that belong to the structure. Also included are privacy fences, irrigation systems, other structures, walkways, driveways, sanitary sewer, and water lines. The facility includes all interior and exterior utilities as outlined in this PWS.

A7.16. Window Covering. Window coverings include any form of drapery or decorative covering or window dressing including, but not limited to cornices, valances, window treatments, formal custom drapery of any style, sheers, stationary and draw, blinds of any kind, to name but a few.