81DMV-S3937 - SOW - IV-V.docx

Independent Verification and Validation (IV&V) Digital Transformation Effort (DTE) Scope of Work – 81DMV-S3937

3. SCOPE OF SERVICES

The Contractor shall provide IV&V services across the modernization program and associated initiatives.

Services shall include independent assessment, verification, validation, reporting, executive communications, and evidence-based recommendations associated with the domains identified below.

3.1 Governance, Oversight, and IV&V Framework

3.1.1 Assess governance structures and decision-making processes.

3.1.2 Evaluate risk, issue, action, dependency, and escalation management practices.

3.1.3 Assess executive reporting effectiveness.

3.1.4 Evaluate program controls and oversight mechanisms.

3.1.5 Assess compliance with approved governance processes.

3.1.6 Evaluate effectiveness of stakeholder communication and coordination.

3.2 Business Process and User Alignment

3.2.1 Assess whether program governance, project deliverables, business processes, technical solutions, and implementation activities support the approved business objectives of the DMV Digital Transformation Effort (DTE).

3.2.2 Evaluate stakeholder engagement, governance participation, communication practices, and business involvement throughout the modernization effort.

3.2.3 Assess organizational readiness for implementation, including operational preparedness, training, transition planning, and organizational change readiness, as applicable.

3.2.4 Evaluate the impact of the modernization effort on business processes and assess readiness to implement and operationalize approved capabilities.

3.2.5 Assess whether the modernization effort is positioned to achieve the intended business outcomes, objectives, and expected operational value identified by the DMV.

3.3 Architecture and Design

3.3.1 Assess enterprise architecture artifacts.

3.3.2 Evaluate solution architecture decisions.

3.3.3 Assess technical design documentation.

3.3.4 Evaluate scalability, maintainability, extensibility, and supportability.

3.3.5 Assess architecture governance processes.

3.3.6 Evaluate technical risks associated with architecture and design decisions.

3.4 Integration and Data Management

3.4.1 Assess enterprise integration approaches.

3.4.2 Evaluate interface designs and implementation strategies.

3.4.3 Assess data migration and conversion planning activities.

3.4.4 Evaluate data quality management approaches.

3.4.5 Assess interoperability considerations.

3.4.6 Evaluate integration readiness and associated risks.

3.5 Mainframe and Legacy Modernization

3.5.1 Assess legacy modernization strategies.

3.5.2 Evaluate migration and transition approaches.

3.5.3 Assess modernization sequencing and dependency management.

3.5.4 Evaluate technical risks associated with legacy system transition.

3.5.5 Assess modernization readiness activities.

3.6 Security, Privacy, and Compliance

3.6.1 Assess security governance activities.

3.6.2 Evaluate security requirements implementation.

3.6.3 Assess privacy and compliance considerations.

3.6.4 Evaluate security testing and validation approaches.

3.6.5 Assess risk management practices related to security and compliance.

3.6.6 Evaluate security readiness activities.

3.7 Software Development Lifecycle and Configuration Management

3.7.1 Assess software development lifecycle processes.

3.7.2 Evaluate configuration and change management practices.

3.7.3 Assess quality assurance activities.

3.7.4 Evaluate development and deployment controls.

3.7.5 Assess technical deliverables and supporting artifacts.

3.7.6 Evaluate technical debt management practices.

3.8 Testing and Quality Assurance

3.8.1 Assess testing strategies and plans.

3.8.2 Evaluate requirements traceability.

3.8.3 Assess test execution and defect management activities.

3.8.4 Evaluate quality assurance processes.

3.8.5 Assess release readiness criteria and evidence.

3.8.6 Evaluate overall testing effectiveness.

3.9 Operations and Operational Readiness

3.9.1 Assess operational readiness activities.

3.9.2 Evaluate deployment and transition planning.

3.9.3 Assess support models and operational processes.

3.9.4 Evaluate production readiness.

3.9.5 Assess post-deployment support readiness.

3.9.6 Evaluate operational risks and mitigation strategies.

3.10 Requirements Compliance

3.10.1 The Contractor shall comply with and provide services necessary to satisfy the Nevada DMV IV&V Requirements Baseline.

3.10.2 The Requirements Baseline is incorporated by reference as Attachment B and consists of REQ-01 through REQ-65.

3.10.3 Attachment B and C serve as the detailed performance specification for this engagement.

3.11 In-Scope Modernization Activities

3.11.1 The Contractor shall provide IV&V services for modernization activities associated with the Digital Transformation Effort (DTE), including but not limited to:

3.11.1.1 Program governance and oversight activities

3.11.1.2 Business process modernization activities

3.11.1.3 Enterprise architecture and solution design activities

3.11.1.4 Salesforce platform solutions

3.11.1.5 AWS-hosted solutions

3.11.1.6 Enterprise integration services and interfaces

3.11.1.7 Data migration, conversion, and data management activities

3.11.1.8 Legacy application and mainframe modernization efforts

3.11.1.9 Software development lifecycle activities

3.11.1.10 Testing and quality assurance activities

3.11.1.11 Security, privacy, and compliance activities

3.11.1.12 Deployment, operational readiness, and transition activities

3.11.1.13 Other modernization-related initiatives identified by the DMV during the period of performance

3.12 Out-of-Scope Activities

3.12.1 Unless specifically authorized by contract amendment, the Contractor shall not perform:

3.12.1.1 Project management augmentation

3.12.1.2 System implementation services

3.12.1.3 Software development services

3.12.1.4 Configuration services

3.12.1.5 Managed services

3.12.1.6 Operational support services

3.12.1.7 Production system administration

3.12.1.8 Security penetration testing

3.12.1.9 Independent security certification activities

3.12.1.10 Procurement management activities

3.12.1.11 Any activity that would impair the Contractor's independence

4. DELIVERABLES

4.1 The Contractor shall provide the deliverables identified below. Deliverables may be submitted individually or in combination, as appropriate to the assessment schedule and activities performed during the engagement.

4.1.1 Deliverable Schedule

4.1.2 The DMV reserves the right to request focused assessments, special studies, or executive briefings related to modernization activities during the contract period.

4.2 Assessment Management Plan

4.2.1 The Contractor shall develop and submit an Assessment Management Plan describing the approach that will be used to perform the Independent Verification and Validation (IV&V) assessment.

4.2.2 At a minimum, the Assessment Management Plan shall include:

4.2.2.1 Assessment objectives

4.2.2.2 Assessment methodology

4.2.2.3 Scope validation approach

4.2.2.4 Information and artifact request process

4.2.2.5 Stakeholder interview approach

4.2.2.6 Assessment activities and work plan

4.2.2.7 Schedule and milestones

4.2.2.8 Communication and reporting approach

4.2.2.9 Risk and issue management approach

4.2.2.10 Deliverable development approach

4.2.2.11 Assumptions and dependencies

4.2.2.12 Evidence collection and validation approach

4.2.3 The Assessment Management Plan shall be submitted within a timeframe established by the DMV following contract award and shall be reviewed and approved by the DMV prior to commencement of assessment activities.

4.3 Initial Assessment Report

4.3.1 The Contractor shall provide an initial assessment of the current state of the Digital Transformation Effort (DTE), including findings, observations, risks, strengths, concerns, and evidence-based recommendations.

4.4 Status Briefings

4.4.1 The Contractor shall provide status briefings at intervals agreed upon by DMV and the Contractor during the engagement period. Status briefings may include completed activities, preliminary observations, emerging risks, and planned next steps.

4.5 Executive Briefing

4.5.1 The Contractor shall provide an executive briefing summarizing significant findings, observations, risks, recommendations, and overall assessment conclusions.

4.6 Domain Assessment Reports

4.6.1 The Contractor shall provide focused assessment reports when requested by DMV for specific technical, operational, or governance areas.

4.7 Readiness Assessment Reports

4.7.1 As applicable, the Contractor shall provide assessments for:

4.7.1.1 Testing Readiness

4.7.1.2 Deployment Readiness

4.7.1.3 Operational Readiness

4.7.1.4 Release Readiness

4.7.1.5 Go-Live Readiness

4.7.2 These assessments will be performed only if their corresponding project phase occurs during the engagement period.

4.8 Final IV&V Assessment Report

4.8.1 The Contractor shall provide a final report summarizing:

4.8.1.1 Engagement activities

4.8.1.2 Findings

4.8.1.3 Recommendations

4.8.1.4 Lessons learned

4.8.1.5 Risk trends

4.8.1.6 Overall assessment of the Digital Transformation Effort (DTE)

4.8.2 The Final IV&V Assessment Report shall serve as the comprehensive and final deliverable for the engagement.

5. REPORTING AND COMMUNICATION REQUIREMENTS

5.1 Participate in Kickoff and discovery activities.

5.2 Participate in stakeholder interviews, workshops, and information-gathering sessions as required.

5.3 Provide status briefings as agreed during the engagement.

5.4 Present findings and recommendations to DMV leadership.

5.5 Escalate significant risks or concerns identified during the assessment.

5.6 Deliver reports and presentations in accordance with the approved assessment schedule.

6. STAFFING REQUIREMENTS

6.1 The Contractor shall provide personnel with demonstrated experience in:

6.1.1 Public-sector digital transformation and modernization initiatives

6.1.2 Independent Verification and Validation

6.1.3 Enterprise architecture

6.1.4 Systems integration

6.1.5 Cloud technologies

6.1.6 Data migration and conversion

6.1.7 Testing and quality assurance

6.1.8 Security and compliance

6.1.9 Program governance

6.2 The Contractor shall identify key personnel and provide resumes and qualifications as part of its proposal.

6.3 Substitution of key personnel shall require DMV approval. Replacement personnel shall possess qualifications and experience equal to or greater than those of the individual being replaced.

7. PERFORMANCE STANDARDS

7.1 Maintain independence throughout the engagement.

7.2 Use documented and repeatable assessment methodologies.

7.3 Support findings with objective evidence.

7.4 Deliver reports in accordance with approved schedules.

7.5 Maintain professional objectivity.

7.6 Provide actionable recommendations.

7.7 Escalate significant risks in a timely manner.

8. PERIOD OF PERFORMANCE

8.1 The anticipated period of performance shall be identified in the resulting contract.

8.2 The DMV reserves the right to extend services in accordance with contract provisions and available funding.

8.3 This contract provides a fixed, one-time independent assessment of the current state of the Digital Transformation Effort (DTE). No ongoing or continuous IV&V oversight is included.

9. ACCEPTANCE CRITERIA

9.1 Deliverables shall be accepted when they:

9.1.1 Are submitted in accordance with approved schedules.

9.1.2 Address all required content.

9.1.3 Are complete and accurate.

9.1.4 Are supported by objective evidence.

9.1.5 Meet contract requirements.

9.2 Acceptance shall be performed by the DMV in consultation with designated business, technical, and program representatives.

Attachment B – Nevada DMV IV&V Requirements Baseline The Nevada DMV IV&V Requirements Baseline (REQ-01 through REQ-65) is incorporated into this solicitation as Attachment B.

Attachment B defines the detailed requirements applicable to this engagement.

Proposers shall describe how their proposed solution satisfies the requirements identified in Attachment B through Attachment C – Vendor Response Workbook.

Please note Attachment B and Attachment C are one excel file.