80KSC019R0019 Attachment J-13 Performance Standards.pdf

NEMCON ATTACHMENT J-13 80KSC019R0019

ATTACHMENT J-13

PERFORMANCE STANDARDS

FOR

NASA ENVIRONMENTAL

AND

MEDICAL CONTRACT

(NEMCON)

Performance Standards Summary Acceptable Levels of Performance (ALPs)

Task PWS

Section Minimum Acceptable

Performance Method of

Surveillance Timeliness. Work plans and procedures.

1.1 Administrative plans, procedures, policies, are in place within 180 days after contract performance start date

Government conducted document reviews

Compliance. Compliance with Federal, State and Local Regulations.

1.3.1 100% compliance with Federal, State and Local Regulations

Metrics, periodic inspections, audits

Quality/Accuracy.

Financial Management.

1.4.2 Variance between total

monthly cost estimates (e.g. NF533M 8a) and total monthly actual costs (e.g. NF533M 7a) is within +/- 10% of total monthly actual costs.

MIS (contractor generated) and audit

Quality/Accuracy.

Cost Control.

1.4.2 No un-reconciled gaps

between the Negotiated Estimated Cost (NEC) and actual costs per evaluation period

MIS (contractor generated) and audit

Compliance. IT Security. 1.5.4 100% IT Security compliance for all Contractor provided IT systems

Government conducted document reviews

Safety Performance Data. 1.7.2 See the most recent partnered metric letter issued by NASA KSC Safety and Mission Assurance.

Zero Type A or B mishaps

Metric and MIS review.

Partnered metric updated each fiscal year

Quality. Conformance with Medical Quality Assurance Program.

2.1 (e) 100% follow-up of all discrepancies identified on chart audits within 30 calendar days of audit

Government conducted periodic inspections

Task PWS Section

Minimum Acceptable Performance

Method of Surveillance

Timeliness/Quality. Patient satisfaction.

2.3.1 In a rating scale of 1 -

5, average rating 4 or better for the evaluation period

Customer feedback, KSC Form 28-500

Timeliness. Medical Certification Turnaround time.

2.3.1

Average time required to process a medical certification (excluding no shows) following request for exam shall be less than 70 calendar days

MIS (contractor generated)

Quality. Medication Inventory Discrepancies.

2.3.1 (n) No irresolvable DEA classified controlled drug inventory discrepancies as defined and accepted by the Government

Government conducted periodic inspections

Timeliness. Emergency Response.

3.1 Off-shift response to

site within two hours from notification for

KSC.

Contractor generated metric

Timeliness. Non-recurring work.

3.4 95% of non-recurring work shall be performed in accordance with schedule negotiated with customers

Timeliness. Recurring work. 3.4 95% of recurring work shall be performed per documented schedule

Timeliness. Health hazards evaluation turnaround time.

3.4 90% of hazard evaluations will be completed within 36 calendar days (starting the assessment to mailing the report to customer)

Timeliness. Customer reports (other than health hazards evaluation).

3.4 95% of reports to customers shall be delivered within 10 working days after task completion

Task PWS Section

Minimum Acceptable Performance

Method of Surveillance

Timeliness. Mishap investigation.

3.4 (d)

Provide initial notification of potential employee exposure(s) (i.e., initial assessment report) no later than the end of the next working day

Contractor generated metric

Timeliness. Recurring work. 3.6 95% of recurring work shall be performed per documented schedule reports.

3.6 95% of reports to customers shall be delivered within 10 working days after task completion

3.6 90% of hazard evaluations and use authorizations will be completed within 15 calendar days (starting the assessment to mailing the report to customer)

Quality. EML technical reports provided to customers.

3.7 97% of randomly selected laboratory reports will be free of technical or content errors affecting the quality of the results reported.

Contractor shall sample at least 15% of total reports generated each month

Task PWS Section

Minimum Acceptable Performance

Method of Surveillance

Timeliness. Reports. 4.3 4.4 4.5 4.6 4.7

100% of all environmental compliance regulatory and permit required reports, plans, forms, and notifications are delivered on time. At the beginning of each fiscal year, the Government will identify the deliverables and due dates that count for this metric

Customer feedback, Contractor generated metric, and MIS

Timeliness. Surveillance Services.

4.4.1 95% of inspection letters are delivered to the inspected organization within 10 working days after the inspection

Inspected organization feedback, Contractor generated metric, and

MIS

Timeliness. Routine Hazardous Waste Characterization.

4.5.1 Respond to a routine

hazardous waste characterization within 5 working days from the date of request*

Customer feedback, Contractor generated metric, and MIS

Timeliness. Emergency Hazardous Waste Characterization.

4.5.1 Respond to an

emergency hazardous waste characterization within 1 working day from the date of request*

Customer feedback, Contractor generated metric, and MIS

Timeliness. Routine Waste Characterization Sampling.

4.5.1 Respond to a routine

waste sampling request within 5 working days from the date of request*

Customer feedback, Contractor generated metric, and MIS

Timeliness. Routine Waste Characterization Sample Analysis.

4.5.1 Provide analysis for a

routine waste characterization sample within 14 working days from sampling date*

Customer feedback, metric, and MIS

Task PWS Section

Minimum Acceptable Performance

Method of Surveillance

Timeliness. Emergency Waste Characterization Sampling.

4.5.1 Respond to an

emergency waste sampling request within 4 working hours from the time of request*

Customer feedback, Contractor generated metric, and MIS

Timeliness. Emergency Waste Characterization Sample Analysis.

4.5.1 Provide analysis for

emergency waste characterization sample within 3 working days from sample date*

Customer feedback, Contractor generated metric, and MIS

Timeliness. Routine Waste Pickup/Removal.

4.5.2 Respond to a routine

waste pickup/removal request within 10 working days from the date of request*

Customer feedback, Contractor generated metric, and MIS

Timeliness. Emergency Waste Pickup/Removal.

4.5.2 Respond to an

emergency waste pickup/removal request within 4 working hours from the time of request*

Customer feedback, Contractor generated metric, and MIS

Timeliness. Post-emergency Spill Clean-up.

Provide post-emergency spill clean-up within one working day of notification unless more immediate response is required per regulations

Customer feedback, Contractor generated metric, and MIS

Timeliness. Post-emergency Spill Reporting.

Report all spills, releases, and discharges that exceed reportable quantity thresholds immediately to the appropriate NASA-KSC authority and regulatory agencies on behalf of the Government during non-duty hours, weekends, and Federal holidays

Customer feedback, Task PWS Section

Minimum Acceptable Performance

Method of Surveillance

Timeliness. Post-emergency Spill Clean-up Reporting.

Provide post-emergency spill clean-up report within 10 working days of completion of the clean-up

Customer feedback, Contractor generated metric, and MIS

Timeliness. Potable water sampling requests for drinking water complaints.

4.7.3 Respond within 1

working day and provide recommendations within 5 working days**

Customer feedback, Contractor generated metric, and MIS

Timeliness. Ecological Program Status Reports.

4.8 95% of quarterly ecological reports are delivered on-time. At the beginning of each fiscal year, the Government identifies the reports to be submitted and their due dates

Contractor generated metric

Timeliness. Air Force Occupational Medicine.

5.2.1 Medical certification

turnaround time, within 70 calendar days

Contractor generated metric, Government conducted periodic inspections, Customer feedback

Timeliness. Medical Consulting Services.

5.2.2 Provide evaluation of

the workplaces identified by 45 MDG/CC to Bioenvironmental Engineering within 60 calendar days from date of initiation through date of completion

Contractor generated metric, Government conducted periodic inspections

Accuracy/Quality. Technical reports meet customer expectations.

5.3 95% customer satisfaction with technical reports

Customer feedback, Task PWS Section

Minimum Acceptable Performance

Method of Surveillance

Timeliness. Emergency Response.

5.3.1 Off-shift response to

site within two hours from notification for CCAFS. Off-shift response to site within three hours from notification for PAFB

Timeliness. Non-recurring work.

5.3.2 95% of non-recurring work shall be performed in accordance with schedule negotiated with customers

Timeliness. Recurring work. 5.3.2 95% of recurring work shall be performed per documented schedule

5.3.2 90% of hazard evaluations will be completed within 36 calendar days (starting the assessment to mailing the report to customer) reports (other than health hazards evaluation).

5.3.2 95% of reports to customers shall be delivered within 10 working days after task completion

Timeliness. Special Industrial Hygiene Assessments, surveys, sampling and analysis.

5.3.2 95% of special assessments and surveys (as directed by Bioenvironmental Engineering) completed on time

Contractor generated metric, customer feedback

Timeliness. Customer reports.

5.3.4 95% of reports to customers shall be delivered within 10 working days after task completion

Task PWS Section

Minimum Acceptable Performance

Method of Surveillance

Timeliness. Health hazards evaluation and use authorizations turnaround time.

5.3.4 90% of hazard evaluations and use authorizations will be completed within 15 calendar days (starting the assessment to mailing the report to customer)

Timeliness. Drinking Water Sampling and Reports.

5.3.5 95% of reports completed and submitted to Government by the due dates established in the approved Drinking Water Sampling Plan (DRD 5.3.5-001)

Customer feedback, Contractor generated metric, and MIS

Timeliness. Reports and Deliverables.

6.0 95% of reports and deliverables identified in DRD 6.0-001 (NASA Headquarters and Centralized Agency Environmental Support Work Plan) are delivered by the due dates established in the most recently approved work plan.

At the beginning of each fiscal year, the Government will identify the reports and deliverables that count for this metric

Customer feedback, Contractor generated metric, and MIS

Timeliness. DOE Compliance Tracking System (CTS) Reporting / Data Uploads.

6.1.2.e 100% of CTS reports and uploads are submitted by the due dates established by

DOE

DOE feedback,

* Each individual work request is to be completed within the stated time limit. The Government does, however, recognize that certain circumstances may prevent the Contractor from completing a few work requests within the time limit. Additional time may be required to access restricted facilities, process a unique waste stream, modify subcontracts, or investigate alternative cost-effective recycling/disposal options. For those instances, the Contractor may request an exception or extension from the NASA Environmental Assurance Branch.

** Each individual work request is to be completed within the stated time limit. However, there may be extenuating circumstances that would prevent the Contractor from responding or providing recommendations within the stated time limit. Additional time may be required to access restricted facilities or investigate alternatives. For those instances, the Contractor may request an exception or extension from the NASA Environmental Assurance Branch.