80KSC019R0019 Attachment J-01 Performance Work Statement.pdf

NEMCON ATTACHMENT J-01 80KSC019R0019

ATTACHMENT J-01

PERFORMANCE WORK

STATEMENT

FOR

NASA ENVIRONMENTAL

AND

MEDICAL CONTRACT

(NEMCON)

Page i of iii

Table of Contents

INTRODUCTION

1.0 PROGRAM MANAGEMENT

1.1 General Program Management and Program Control

1.2 Risk Management

1.3 Business Management

1.3.1 General Requirements

1.3.2 Resource Management

1.3.3 Procurement Management

1.3.4 Performance Metrics and Work Load Indicators

1.4 Financial Management

1.4.1 General Requirements

1.4.2 Financial Management System

1.5 Information Management

1.5.1 General Requirements

1.5.2 Government-Provided Legacy IT System Requirements

1.5.3 Contractor-Provided IT System Requirements

1.5.4 Government Legacy IT System Transition

1.5.5 Documentation, References, and Records Management

1.6 Logistics

1.6.1 Medical Supply and Material Control

1.6.2 Other Supply, Material, and Equipment Control

1.6.3 Equipment Calibration

1.6.4 Rolling Stock Utilization

1.6.5 Export Control

1.6.6 Facilities

1.7 Safety, Health, and Environment

1.7.1 Safety and Health Plan

1.7.2 Safety and Health Compliance

1.7.3 Operational Safety Assessments and Hazard Analysis

1.7.4 Emergency Preparedness and Response

1.7.5 Environmental Management

1.8 Quality

1.8.1 Quality Assurance

1.8.2 Training, Certification, and Licensure

2.0 MEDICAL SERVICES

2.1 Administration and General Requirements

2.2 Training, Certifications, and Licensure

2.3 NASA KSC Occupational Medicine

2.3.1 Occupational Medicine Services

2.3.2 Preventive Services

2.3.3 Occupational Medical Support to Non-KSC Sites

2.3.4 Employee Assistance Program Services

2.4 Emergency Medical Services Medical Support

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2.5 Medical Consulting Services

2.6 Fitness Facility

2.7 Musculoskeletal Rehabilitation Services

2.8 Clinical Laboratories

2.9 Aerospace Medicine Services

2.9.1 Consultation and Planning Support

2.9.2 Launch and Landing Support

3.0 ENVIRONMENTAL HEALTH SERVICES

3.1 Administration and General Requirements

3.2 Training, Certifications, and Licensure

3.3 Environmental Health Consultation Services

3.4 NASA KSC Industrial Hygiene Program

3.5 Sanitation and Public Health

3.6 Health Physics (Radiation Protection)

3.6.1 General Radiation Safety

3.6.2 Major Radiological Source Missions

3.7 Environmental Health Laboratories

4.0 ENVIRONMENTAL SERVICES

4.1 Administration and General Requirements

4.2 Training, Certifications, and Licensure

4.3 Consultative Services

4.4 NASA-KSC Environmental Assurance Branch and Environmental Management Branch Support

4.4.1 Surveillance Services

4.4.2 Environmental Support for Construction

4.4.3 National Environmental Policy Act Services

4.4.4 Environmental Permitting and Compliance Support Services

4.4.5 SPCC Plan Updates

4.4.6 Remediation Program Support

4.5 Hazardous and Controlled Waste Management and Disposal

4.5.1 Waste Characterization and Sampling

4.5.2 Hazardous and Controlled Waste Pick-up, Treatment, and Disposal

4.6 Post-Emergency Spill Clean-up

4.7 Environmental Sampling, Analysis, Monitoring, and Reporting

4.7.1 Environmental Compliance and Permit Sampling, Analysis, Monitoring, and Reporting

4.7.2 Operational Environmental Sampling, Analysis, and Monitoring

4.7.3 Investigative Environmental Sampling, Analysis, and Monitoring, and Reporting

4.8 Ecological Monitoring

4.8.1 Species of Concern

4.8.2 Operations

4.8.3 Data Science and Management

4.8.4 Planning and Land Management

5.0 AIR FORCE SERVICES

5.1 Administration and General Requirements

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5.2 Air Force Medical Services

5.2.1 Air Force Occupational Medicine

5.2.2 Medical Consulting Services

5.2.3 Clinical Laboratories

5.3 Air Force Environmental Health Services

5.3.1 Emergency Response

5.3.2 Industrial Hygiene

5.3.3 Sanitation and Public Health

5.3.4 Health Physics

5.3.5 Water Sampling, Analysis, and Reporting

6.0 NASA HEADQUARTERS AND CENTRALIZED AGENCY ENVIRONMENTAL

SUPPORT

6.1 Energy/Water Management Program Support for NASA HQ EMD

6.1.1 Energy/Water Policy, Planning, and Community of Practice Support

6.1.2 Energy/Water Data Management and Reporting

6.2 Energy/Water Management Program Implementation Support for NASA HQ

FRED

6.2.1 Functional Management

6.2.2 Energy/Water Project Support

6.2.3 Energy Performance Contracts

6.2.4 Utility Services and Commodities Procurements

6.2.5 Federal Energy Awards Support

6.3 Sustainability Program Support for NASA HQ EMD

6.3.1 Agency Support for Recycling and Sustainable Acquisition

6.3.2 NASA Sustainability Plan

6.3.3 Sustainability Meeting Support

6.3.4 Headquarters Sustainability Outreach and Awareness Support

6.4 National Environmental Policy Act Program Support for NASA HQ EMD ... 91

6.4.1 Regulations, Policy, and Guidance Support

6.4.2 NEPA Resources Support

6.4.3 NEPA Analyses Support

6.4.4 Literature Reviews

6.5 Greenhouse Gas and Climate Risk Support for NASA HQ EMD

6.5.1 Agency Greenhouse Gas Reporting

6.5.2 Environmental Protection Agency Greenhouse Gas Report Consultation

6.5.3 Climate Risk Management Support

6.6 Centralized Agency Environmental Support

6.6.1 Offsite Treatment, Storage, Disposal, and Recycling Facility Audits

6.6.2 Environmental Resource Document Updates

6.6.3 Integrated Cultural Resource Management Plan Updates

6.6.4 Integrated Natural Resource Management Plan Updates

7.0 INDEFINITE DELIVERY/INDEFINITE QUANTITIY TASK ORDERS

INTRODUCTION

This Performance Work Statement (PWS) describes the services to be provided by the National Aeronautics and Space Administration (NASA) Environmental and Medical Contract (NEMCON) Contractor (hereinafter referred to as “the Contractor”). The Contractor shall provide non-personal technical services to the Government. Services under this contract will be provided to NASA and the United States Air Force (USAF).

a. NASA Support at Kennedy Space Center (KSC) and Cape Canaveral Air Force Station (CCAFS), Florida

The Contractor shall support work requests from NASA-KSC civil servant organizations and NASA-KSC contractors (hereinafter referred to together as “KSC Organizations”). The work to be performed under this contract includes:

- Medical services including onsite clinic operations, occupational medicine services, aerospace medicine support, medical consulting services, emergency medical services, wellness and employee assistance program support, fitness center operation, musculoskeletal rehabilitation services, and clinical laboratory services.

- Environmental health services including industrial hygiene, public health and sanitation, and health physics support.

- Environmental services including compliance program management support, environmental sampling and analysis, regulatory reporting, disposal of hazardous and controlled wastes, professional engineering services, and ecological monitoring support.

b. USAF Support at CCAFS and Patrick Air Force Base (PAFB), Florida

The Contractor shall support work requests from 45th Space Wing (45 SW) organizations. The Contractor shall also provide support to USAF contractors and tenants as directed by the USAF. The work to be performed under this contract includes:

- Medical services including occupational medicine services, medical consulting services, and clinical laboratory services.

- Environmental health services including industrial hygiene, public health and sanitation, potable water system sampling and analysis, and health physics support.

c. NASA Headquarters (HQ) Environmental Support, Washington, District of Columbia

The Contractor shall provide support to NASA HQ including:

- Program management support and subject matter expertise in the areas of sustainability, recycling, energy, water, and National Environmental Policy Act (NEPA) compliance.

- Facilitation of Agency sustainability and environmental working group meetings, community of practice meetings, and award calls.

d. Centralized NASA Agency Environmental Support

The Contractor shall provide support to NASA Centers including:

- Audits of offsite hazardous and controlled waste treatment, storage, recycling, and disposal facilities utilized by NASA Centers.

- Maintenance of certain Center environmental documents (e.g., environmental resource documents (ERDs), integrated cultural resource management plans (ICRMPs), and integrated natural resource management plans (INRMPs)).

e. Other Support

The Contractor shall provide other medical, occupational medicine, environmental health, and environmental services (special projects, surge support, or recurring services) for NASA-KSC, 45 SW, NASA HQ, and other NASA Centers as requested through indefinite delivery/indefinite quantity (IDIQ) task orders.

Note:

The Data Requirements List and Data Requirements Descriptions (DRDs) dictated in the PWS are contained in Attachment J-02, Data Requirements List/Data Requirements Descriptions (DRL/DRD).

A glossary of terms and a list of acronyms used in the PWS are located in Attachment J-03, Glossary, Acronyms, and Abbreviations.

Compliance documents referenced in the PWS are listed in Attachment J-07, Compliance Documents List.

Performance standards referenced in the PWS are listed in Attachment J-13, Performance Standards.

1.0 PROGRAM MANAGEMENT

1.1 General Program Management and Program Control

The Contractor shall institute and maintain an effective, efficient, and responsive program management organization that is responsible for oversight of NEMCON Contractor personnel, other contract resources, contract performance, deliverables, and cost. The Contractor shall perform contract activities in a cost-effective and efficient manner supporting the Government’s priorities for safety, mission success, customer satisfaction, and innovation while maintaining flexibility and responsiveness to changing requirements.

The Contractor shall:

a. Provide a Program Manager who is the single point of contact fully responsible for all services and acts as primary interface between the Contractor, the CO, and Contracting Officer’s Representative (COR). Notify the CO and COR of any problems that may adversely impact the timely and cost-effective delivery of quality products and services under this contract.

b. Provide personnel and other resources necessary to accomplish the requirements of the contract and maintain flexibility and responsiveness to changing work volume and priorities. Ensure that all subcontractors and teaming partners, if applicable, are fully integrated into the Contractor’s management structure.

c. Interact, plan, and effectively coordinate and communicate with all levels of customers, both Government and contractors.

d. Institute an onsite centralized program management office and a single set of consolidated and easily understandable policies and procedures for the

NEMCON.

e. Analyze applicable regulatory and statutory requirements and, when necessary, identify to the Government potential trade-offs with contract functions to ensure compliance. The Contractor shall notify the Government about the need for a trade-off and provide recommendations to the Government. The Government must approve trade-offs in writing prior to implementation.

f. Use the Medical and Environmental Contract Maximo system described in Attachment J-15, Government Furnished Legacy IT Systems, to manage contract functions such as work control, workload indicator tracking, metric reporting, property management, inventory management, and environmental health records management. Coordinate with the NASA-KSC IT (Information Technology) Contractor to customize, maintain, and expand Medical and Environmental Contract Maximo system capabilities to meet NEMCON contract requirements.

g. Provide unrestricted access to all data generated or compiled in the performance of this contract and respond, in a reasonable amount of time, to Government requests for data that are not immediately available. Data generated during contractor performance shall remain property of the Government.

h. Develop and implement work control and planning processes to provide responsive support to multiple customers and balance customer priorities. In the event that conflicts cannot be resolved, the Contractor shall consult with the CO and COR for guidance. Provide a capability to receive and disposition work requests from customers and spill response calls from the installation support contractor duty desk 24 hours per day, 7 days per week.

i. Develop, implement, and maintain continuous improvement processes to increase efficiency and effectiveness, streamline work processes, and achieve cost savings.

j. Participate in weekly coordination meetings with the Government to discuss topics such as contract activities, risks and mitigation plans, contracting actions, cost threats, innovations, lessons learned, staffing changes, hiring status, process improvements, issues, and corrective actions.

k. Conduct a contract review meeting on a semi-annual basis. The semi-annual review shall cover all aspects of the NEMCON operations, both technical and business, including a concise summary of performance and risk assessment in each major work element of the PWS in accordance with DRD 1.1-001, Performance Assessment Report.

l. Track, assess, and manage cost performance against the negotiated estimated cost (NEC) and the financial management operating plan to meet technical, cost, and schedule requirements.

m. Establish a process to develop, update, and track Memoranda of Understandings, Memoranda of Agreements (MOAs), Associate Contractor Agreements (ACAs), and agreements with other contractors.

n. Coordinate with the NASA-KSC IT Contractor to create and maintain NEMCON web pages on the KSC website that provide:

- Information about NEMCON medical, environmental health, and environmental services and how customers obtain services.

- Outreach information for the KSC workforce regarding topics such as health and wellness, employee assistance program, hearing conservation, heat stress, and KSC Automated External Defibrillator (AED) locations.

- Links for customers to access NEMCON resources, applications, databases, and tools.

1.2 Risk Management

a. Develop, implement, and update a Risk Management Plan in accordance with DRD 1.2-001, Risk Management Plan and NPR 8000.4, Agency Risk Management Procedural Requirements. The Risk Management Plan shall provide an organized, systematic risk informed decision making process that efficiently manages risk associated with the NEMCON.

b. Develop and implement management approaches, including the criteria, methods, and procedures for identifying, analyzing, planning, tracking, controlling, communicating, and documenting NEMCON-related risks associated with, but not limited to:

- Contract administration and execution.

- Performance of PWS requirements.

- Accomplishment of IDIQ task orders.

1.3 Business Management

1.3.1 General Requirements

The Contractor shall perform all business and administrative functions and integrate these functions across all areas of performance.

a. Ensure contract and financial management requirements are accomplished and accounted for in accordance with applicable Federal and Agency procedures and regulations.

b. Include the integration of cost, technical performance, workforce, and schedule data for all areas of the contract, including task orders, in planning, tracking and reporting functions.

c. Provide ongoing business and procurement analysis and respond to requests and inquiries from the Government relating to budget, schedule, and cost performance.

d. Implement strategies to establish and sustain appropriate relations with labor unions while using prudent business practices to facilitate cross-utilization of the workforce.

e. Generate and deliver ad hoc reports and data call responses as requested by the CO or COR.

1.3.2 Resource Management

a. Recruit and maintain a skilled and qualified workforce to implement the requirements of this PWS.

b. Manage contract resources to maintain flexibility to respond to surge, one-of-kind, and unforeseen requirements, and coordinate with the Government to prioritize such requirements.

c. Apprise the CO and COR of any human resource issues that could have an impact on the ability to perform required elements of this contract.

d. Take a proactive management approach to labor relations involving collective bargaining agreements and participate in the KSC Labor Management Council.

e. Provide a copy of Collective Bargaining Agreements and letter modifications to the CO and NASA-KSC Industrial Relations Officer (IRO) at ksc-dl-op-industrialrelations@mail.nasa.gov within 30 calendar days after ratification.

f. Manage compensation for all employees in accordance with the NEMCON Total Compensation Plan.

g. Comply with DRD 1.3.2-001, Advance Notification of Workforce Reductions Report, when a workforce reduction is imminent. Email NASA-KSC IRO at ksc-dl-op-industrialrelations@mail.nasa.gov.

h. Provide the following quarterly reports to the NASA-KSC IRO at ksc-dl-op-industrialrelations@mail.nasa.gov:

- DRD 1.3.2-002, Quarterly Contractor Workforce Report.

- DRD 1.3.2-003, Quarterly Summary of 3rd Step Labor Grievances and

Arbitrations Report.

1.3.3 Procurement Management

a. Purchase goods and services necessary to accomplish work on the NEMCON in accordance with guidance of the Federal Acquisition Regulation (FAR) and the NASA FAR Supplement.

b. Develop and implement a comprehensive set of procedures covering all phases of the purchasing process and ensure integrity, efficiency, and protection of the Government’s resources in all purchasing actions.

c. Provide the CO with a monthly Purchase Order report in accordance with DRD 1.3.3-001, Purchase Order Report.

d. Provide specific items and supporting documentation related to resources and cost information to be used for re-procurement activities in accordance with DRD 1.3.3-002, Re-Procurement Data Package.

e. Develop and implement a phase-out plan six months prior to the contract end date in accordance with DRD 1.3.3-003, Phase-Out Plan.

1.3.4 Performance Metrics and Work Load Indicators

a. Monitor and track NEMCON performance against the standards listed in Attachment J-13, Performance Standards.

b. Assist the Government in development, maintenance, and analysis of objective, measurable performance metrics for the NEMCON.

c. Coordinate with the Government to finalize DRD 1.3.4-001, Program and Performance Metrics Report, after contract award, track performance metrics, and deliver semi-annual reports in accordance with DRD 1.3.4-001, Program and Performance Metrics Report.

d. Report existing or potential performance issues along with recommended solutions during the execution of the NEMCON.

e. Coordinate with the Government to finalize DRD 1.3.4-002, Workload Indicators and Work Backlog Report, after contract award, track workload indicators, track work backlogs, and deliver semi-annual reports in accordance with DRD 1.3.4- 002, Workload Indicators and Work Backlog Report.

1.4 Financial Management

1.4.1 General Requirements

a. Prepare and submit the following financial DRDs. Ensure all DRDs are auditable and reconcilable to the Contractor’s financial management systems, as applicable.

- DRD 1.4.1-001, Annual Phased Contract Operating Plan.

- DRD 1.4.1-002, Monthly Operating Plan Versus Actuals Report.

- DRD 1.4.1-003, Rate-Volume Variance Analysis Report.

- DRD 1.4.1-004, Annual IT NASA Headquarters and Special IT Budget

Report.

- DRD 1.4.1-005, Equipment Needs Forecast.

b. Employ best business practices and sound financial management in the performance of financial management and reporting.

c. Provide complete, accurate, and timely reporting of current monthly and accumulated costs; estimated future costs; and past, present, and future workforce utilization (such as hours and work year equivalent (WYE) by labor category for prime contractor and subcontractors).

d. Implement and maintain a financial management process in compliance with NASA Procedural Requirement (NPR) 9501.2, NASA Contractor Financial Management Reporting.

e. Provide timely responses to ad hoc requests and inquiries by the Government related to financial and operational performance of the contract.

f. Provide operational and financial data as required to support Government program budget planning, including but not limited to: multi-year Planning, Programming, Budgeting, and Execution plans; annual Government fiscal year operating plans; task order development; rough orders of magnitude cost estimates; and other special requests for budget impacts. The Government will communicate the format and content of the Contractor’s submission and supporting rationale at the time of request.

g. Conduct monthly budget review meetings with Government functional managers to discuss performance versus operating plan variances and other cost or operational risks. The presentation deliverable shall be in accordance with DRD 1.4.1-002, Monthly Operating Plan Versus Actuals Report. Additionally, support episodic cost performance reviews with customers upon request.

h. Identify potential and actual cost threats and notify the Government within five working days after identification. Upon request, present possible initiatives, mitigations, or tradeoffs to remain within customer’s approved operating plan while maintaining technical performance. A cost threat is defined as either:

- A cumulative cost overrun or underrun greater than 15% of the customer’s approved year-to-date annual operating plan value.

- An unplanned event, or an overrun or underrun to a planned event, greater than $20,000 or 15% of the customer’s approved total annual operating plan value.

1.4.2 Financial Management System

a. Prepare and submit the following financial DRDs. Ensure all DRDs are auditable and reconcilable to the Contractor’s financial management systems:

- DRD 1.4.2-001, Contractor Financial Management Analysis, NF533M Report.

- DRD 1.4.2-002, NF533M Flat File.

- DRD 1.4.2-003, Reconciliation of Incurred Costs to Reported Costs Report.

- DRD 1.4.2-004, Reconciliation of Invoiced Costs to Reported Costs Report.

- DRD 1.4.2-005, Direct and Indirect Rates Report.

- DRD 1.4.2-006, Prime and Subcontractor Contract Value (CV) Status Report.

- DRD 1.4.2-007, Phased Negotiated Estimated Cost (NEC) Report.

b. Use a financial management system to account for the full cost incurred through the performance of this contract. The financial management system shall be flexible to ensure compliance with a variety of cost charging and reporting requirements of the Government based on multiple customers and sources of funds. The financial management system shall have the capability to:

- Generate separate invoices for each contract Contract Line Item Number

(CLIN).

- Support generation of NASA Form (NF) 533 cost reporting, in accordance with DRD 1.4.2-001, Contractor Financial Management Analysis, NF533M Report and DRD 1.4.2-002, NF533M Flat File.

- Track the full cost and workforce utilization of each unique activity or task by using unique identifiers, such as Work Order Numbers (WONs) or equivalent.

WONs or equivalent will be coordinated with the Government.

- Map WONs or equivalent into unique program/project level identifiers, such as Job Order Numbers (JONs) or equivalent. JONs or equivalent will be provided by the Government. JONs or equivalent will serve as the reporting categories in DRD 1.4.2-001, Contractor Financial Management Analysis, NF533M Report and DRD 1.4.2-002, NF533M Flat File.

- Map JONs or equivalent into unique program level Customer identifiers.

Customer identifiers will be provided by the Government.

- Allocate all contract allowable costs, including PWS 1 and other indirect costs, to the WON or equivalent level unless directed otherwise by the Government.

- Track all costs and workforce utilization to the lowest level PWS number.

- Allow for an ad hoc cost and workforce utilization query capability to generate matching cost and workforce utilization data.

c. Provide a query capability for cost and workforce utilization data at all levels collected by the Contractor. The capability shall:

- Allow the Government network accessible query access. Government will specify which users are to be granted access.

- Generate query results that match cost and workforce utilization data utilized by the financial management system for invoicing and NF533 reporting.

- Export query datasets in a Microsoft Excel compatible spreadsheet format.

- Allow for query filters on at least, but not limited to, the following fields across all Government fiscal years: CLIN, Government fiscal year, monthly billing period, NF533M element of cost, customer, JON or equivalent, WON or equivalent, task order, first level PWS number, lowest level PWS number, JON description, WON description, task order description, lowest level PWS number description, and labor category.

- Allow for queries using the aforementioned fields on at least, but not limited to, the following cost and workforce utilization data fields across all Government fiscal years: NEC hours, NEC cost, actual unburdened cost, actual fully burdened cost, actual hours, actual WYE, operating plan unburdened cost, operating plan fully burdened cost, operating plan hours, and operating plan WYE.

- Update and make available for query actual cost and workforce utilization data monthly and no later than 10 working days after the end of the Contractor’s monthly accounting period. Store and reproduce all the above referenced data for the duration of the contract.

d. Upload NEC cost and workforce utilization values reconciling to DRD 1.4.2-007, Phased Negotiated Estimated Cost (NEC) Report, into the query capability within 30 calendar days after contract performance start date. Any contract modification with NEC updates requiring an updated submittal of DRD 1.4.2-007, Phased Negotiated Estimated Cost (NEC) Report, shall require an update to the corresponding NEC data in the query capability within 30 calendar days of the executed contract modification.

e. Implement internal checks, balances, and audit steps to isolate and identify erroneous data, incomplete data, duplicative data entry, and procedural deviations. Upon detection of errors, implement required corrective actions, and notify the Government if the error exceeds thresholds delineated in DRD 1.4.2- 003, Reconciliation of Incurred Costs to Reported Costs Report. Log entries individually, validate entries, correct errors, and show disposition of reported errors in the financial management system.

1.5 Information Management

The Contractor shall implement a comprehensive information management approach and use various business, financial, management, work control/scheduling, logistics, and technical IT systems and tools to accomplish NEMCON requirements. The Contractor shall use a combination of Government-provided legacy IT systems and Contractor-provided IT systems to:

a. Plan, schedule, integrate, approve, document, track, and monitor NEMCON activities.

b. Provide timely and accurate visibility of contract performance to the Government.

c. Provide insight into the various customers requesting services.

d. Deliver timely and accurate contract progress reports to the Government.

e. Track workload, customer support requests, work backlogs, and performance metrics.

f. Provide financial management and cost insight to the Government.

g. Maintain records and execute technical aspects of the NEMCON PWS.

Attachment J-15, Government Furnished Legacy IT Systems, and this PWS identify which Government-provided legacy IT systems are required or optional.

The Contractor shall use the Government-furnished services listed in Attachment J-05, Government Furnished Services, including IT security, end user services, Kennedy Data Center, application development and support, and IT systems and support services.

1.5.1 General Requirements

The Contractor shall use industry standard best practices for IT tools and data management techniques and shall ensure that data is current, accurate, and complete.

The Contractor shall support multiple customers while ensuring the security of proprietary, sensitive, or otherwise protected data. The Contractor shall not store Contractor's corporate (non-NASA related) information and data on NEMCON IT systems.

a. Ensure that all contractor personnel successfully complete mandatory IT security training, including:

- NASA Information Security Awareness and Privacy training.

- Elevated Privileges training, as required.

- System Administrator training, as required.

b. Provide technical support to NASA KSC IT Security Office for Contractor IT security incidents and investigations as required, to include support and status until the incident is resolved:

- Upon discovery of an incident involving Sensitive but Unclassified (SBU) information, Controlled Unclassified Information, Personally Identifiable Information, or Export Control information, notify the NASA Security Operations Center within one (1) hour and notify the NASA-KSC Chief Information Security Officer.

- Upon receipt of email notification from the Government regarding an incident during standard hours, acknowledge via replied email or telephone call within two (2) hours. For notifications sent by the Government outside of standard hours, reply by 8:00 a.m. the next working day.

- Upon telephone notification from the Government regarding an incident, acknowledge via telephone call within one (1) hour.

- Submit initial assessment of event impacts and mitigation plan within eight (8) hours after acknowledgement.

c. Disposition assigned Kennedy Action Tracking System (KATS) actions as instructed and respond in KATS or to the COR by assigned due dates.

d. Protect all sensitive information in accordance with NASA Interim Directive

1600.55, Sensitive But Unclassified (SBU) Controlled Information.

e. Develop, maintain, and implement security controls for contract-unique information management systems and document controls in accordance with NPR 2810.1, Security of Information Technology, and DRD 1.5.1-001, IT Security Management Plan.

f. Comply with IT computing services requirements identified Clause H.21, IT Computing Services.

g. Assess all information collections to ensure compliance with Federal regulations and privacy protection requirements using the Government-provided assessment tool, currently the Privacy & Controlled Unclassified Information Assessment Tool.

h. Ensure compliance with NPD 1382.17, NASA Privacy Policy.

1.5.2 Government-Provided Legacy IT System Requirements

For Government-furnished legacy IT systems, the Contractor shall:

a. Assist the NASA-KSC IT support contractor to ensure NASA IT security compliance for Government-furnished legacy IT systems. For Government-provided legacy IT systems, the NASA-KSC IT support contractor is responsible to perform IT security compliance requirements as identified in Attachment J-05, Government Furnished Services.

b. Coordinate with NASA-KSC IT support contractor to customize, maintain, improve, and expand Government-furnished legacy IT system capabilities to satisfy NEMCON requirements. Support NASA projects to improve IT resources affecting medical and environmental IT systems.

c. Participate in configuration control boards (CCBs) for Government-furnished legacy IT systems, recommend system improvements, and submit change requests. Provide support to the NASA-KSC IT support contractor with IT configuration management and governance board approvals.

1.5.3 Contractor-Provided IT System Requirements

The following requirements apply to Contractor-provided IT systems and the Earth System Modeling and Data Management System (ESMDMS). The ESMDMS is Government-provided but is the responsibility of the Contractor as detailed in PWS

4.8.3 and is subject to the requirements of this section.

a. Provide and maintain IT systems and tools (such as hardware, operating systems, software, firmware, displays, databases, and data storage systems) as necessary to accomplish NEMCON requirements and use Commercial Off-The- Shelf products where possible.

b. Comply with the latest revisions of the following NASA IT requirements:

- NPR 2800.1, Managing Information Technology

- NPR 2830.1, NASA Enterprise Architecture Procedures

- NPR 2841.1, Identity, Credential, and Access Management

- NPR 7120.7, NASA Information Technology and Institutional Infrastructure

Program and Project Management Requirements

- KNPR 7150.2, NASA KSC Software Engineering Requirements

- KNPR 8750.1, Software Assurance Procedural Requirements

- NASA-STD-2804, Minimum Interoperability Software Suite

- KDP-KSC-P-1838, Consideration of Agency IT End User Services (EUS)

Contract for Information Technology (IT) Purchases

c. Comply with IT security requirements identified in Clause H.22, IT Security

Compliance for Contractor-Provided Systems, for systems that generate, access, store, or process information.

d. Manage CCBs for ESMDMS and other non-COTS Contractor-provided systems when applicable. Collect recommendations from users and implement approved system changes.

e. Comply with IT configuration management and NASA approval requirements outlined in NPR 7120.7, NASA Information Technology and Institutional Infrastructure Program and Project Management Requirements, when developing or modifying systems.

f. Provide electronic access to systems for Government and Government-designated personnel.

g. Provide timely responses to the Government’s questions, problems, and requests for access associated with systems.

h. Provide training and user guides needed to use systems.

i. Develop and maintain documentation that reflects the configuration of the system.

j. Obtain Government approval prior to procuring any new Government-owned systems, applications, or subscriptions (hardware or software).

k. Obtain Government approval prior to developing new Government-owned systems, applications, or tools.

l. Ensure that Contractor-provided cloud services use a Federal Risk and

Authorization Management approved data center and notify the NASA-KSC IT Directorate.

m. Provide all source code and documentation upon request and turn over all source code and documentation at the end of the contract for Government-owned, Contractor-developed systems.

n. Export Government-owned data from systems at the completion of the contract in a structured, searchable format consistent with industry standards for digital data exchange.

o. Establish, implement, and maintain IT System Security Documents for contract-unique information management systems developed or operated in the performance of this contract per DRD 1.5.3-001, IT System Security Documents

(ITSSD).

1.5.4 Government Legacy IT System Transition

When specified as optional in the PWS and Attachment J-15, Government Furnished Legacy IT Systems, the Contractor can use or transition the systems, software, and data into a Contractor-provided system. For optional legacy systems that the Contractor elects not to use, the Contractor shall either shut down the systems and archive the data or migrate the data into a new Contractor-provided system.

For systems that are transitioned, the Contractor shall:

a. Develop a Government-approved legacy IT system transition plan, including an implementation schedule, within 30 days after the contract performance start date. The transition plan shall comply with NASA IT requirements and shall be approved by NASA IT prior to implementation. Implement the plan and complete all transition activities no later than nine (9) months after the contract performance start date. Use the Government-furnished legacy hardware, software, or platform until a complete transition is made and accepted as complete by the Government.

b. Provide archived data to the Government in a structured, searchable format consistent with industry standards for digital data exchange.

1.5.5 Documentation, References, and Records Management

The Contractor shall maintain accurate and complete records of Government business in accordance with the latest editions of NPD 1440.6, NASA Records Management;

NPR 1441.1, NASA Records Management Program Requirements; and KNPR 1440.6, KSC Records Management. This includes legacy Federal records (data created for Government use and delivered to or falling under the legal control of the Government) inherited from previous contracts and Government-owned, Contractor-held electronic and vital records. Records of Government business shall be segregated from company-owned records and from non-record materials.

a. Operate and maintain an electronic archive of all reports, surveys, analysis, inspections, and other contract activities conducted on behalf of the Government.

b. Maintain internal document records of all administrative and operational procedures such as records of employee certification and training, clinic certifications, reports, and other auditable activities.

c. Maintain a records management program and submit a records management plan in accordance with DRD 1.5.5-001, Records Management Program Plan.

d. Submit a file plan and an annual report to the Center Records Manager in accordance with DRD 1.5.5-002, File Plan and Summary of Record Holdings and Transfers Report.

e. Provide the Government access to Government records in accordance with FAR Subpart 4.7.

f. Deliver Government-owned data to NASA or its designees, including successor contractors, at the completion or termination of this contract.

g. Prevent the unauthorized destruction of records and do not dispose of records without the prior written consent of the CO.

1.6 Logistics

The Contractor shall provide logistics support as described below to accomplish contract requirements. Unless otherwise stated in this PWS, the Contractor shall use the Government-furnished receiving, warehouse storage, packaging, shipping, inventory management, equipment calibration, and facility maintenance services described in Attachment J-05, Government Furnished Services.

1.6.1 Medical Supply and Material Control

a. Purchase, receive, store, and issue medical supplies and materials, medical equipment items which require special handling, and radiological items

(materials, supplies, or equipment) which require special handling necessary to accomplish contract requirements in accordance with:

- NPD 4100.1, Supply Support and Material Management Policy

- NPD 4200.1, Equipment Management

- NPD 4300.1, NASA Personal Property Disposal Policy

- NPR 4100.1, NASA Supply Support and Material Management

- NPR 4200.1, NASA Equipment Management Procedural Requirements

- NPR 4300.1, NASA Personal Property Disposal Procedural Requirements

- KNPR 4000.1, Supply and Equipment Program Manual

b. Use the NASA supply management system to maintain records of purchased medical supplies and materials.

c. Establish appropriate minimum and maximum stocking levels for recurring medical supplies and materials.

d. Support inventory management oversight inspections conducted by the NASA-

KSC Center Logistics Contractor (CLC) and NASA-KSC Supply and Equipment Management Officer (SEMO).

e. Purchase and receive office supplies necessary to accomplish contract requirements. Note: This scope applies to all office supplies across the contract.

f. Maximize and comply with Federal strategic sourcing and green/sustainable acquisition purchasing requirements identified in the contract.

1.6.2 Other Supply, Material, and Equipment Control

a. Purchase all other supplies, materials, and equipment necessary to accomplish contract requirements in accordance with:

- NPD 4100.1, Supply Support and Material Management Policy

- NPD 4200.1, Equipment Management

- NPD 4300.1, NASA Personal Property Disposal Policy

- NPR 4100.1, NASA Supply Support and Material Management

- NPR 4200.1, NASA Equipment Management Procedural Requirements

- NPR 4300.1, NASA Personal Property Disposal Procedural Requirements

- KNPR 4000.1, Supply and Equipment Program Manual

b. Arrange for delivery of other supplies, materials, and equipment to the CLC and set appropriate minimum and maximum stocking levels for recurring supplies and materials and provide to the CLC. Coordinate with the CLC to replenish Contractor-managed shop stocks and operational stocks, as necessary.

c. Serve as property custodian for all Installation Accountable Government Property (IAGP) issued to NEMCON in Attachment J-04, Installation-Accountable Government Furnished Property.

d. Use the NASA equipment database to account for and track all tagged IAGP assigned to NEMCON property custodian accounts.

e. Continuously update the NASA equipment database to reflect all movement of tagged IAGP assigned to NEMCON.

f. Assist the NASA-KSC SEMO with annual physical inventory of tagged IAGP, resolve all discrepancies resulting from the annual physical inventory, and deliver appropriate documentation to the NASA-KSC SEMO. Support property management meetings when requested. Support annual walk-through, annual inventory, supply, material, and equipment management oversight inspections conducted by the CLC and NASA-KSC SEMO.

g. Track administratively controlled IAGP in a format that meets the requirements of KNPR 4000.1, Supply and Equipment Program Manual.

h. Provide a Property Survey Report (NASA Form 598) to the NASA-KSC SEMO within 72 hours of identifying loss, damage, destruction, or theft of IAGP.

i. Obtain NASA-KSC SEMO approval (via NASA Form 1617) prior to modifying or cannibalizing IAGP assigned to NEMCON.

j. Assess the condition of existing tagged and administratively controlled IAGP, consider current and future NEMCON workload, evaluate repair and maintenance costs against replacement costs to identify equipment needs, and prepare equipment needs forecasts required under PWS Section 1.4.1.

k. Obtain formal approval from the CO prior to purchasing any new tagged or administratively controlled IAGP.

l. For all approved supply, material, and equipment purchases, provide procurement documentation, custodian account, end user, and any information required for property records to the CLC prior to delivery.

m. Prepare and submit updates to Attachment J-04, Installation Accountable Government Furnished Property, when requested by the Government.

n. Identify assets that can be excessed and coordinate with the Government to initiate redistribution, utilization, and excess functions in accordance with NPR 4300.1, NASA Personal Property Disposal Procedural Requirements and KDP- KSC-P-3716, KSC Personal Property Transfer/Excess Process.

1.6.3 Equipment Calibration

a. Ensure that all NEMCON laboratory and field instrumentation is calibrated in accordance with KNPR 8730.1, KSC Metrology and Calibration Procedural Requirements, manufacturer’s specifications, and applicable regulatory requirements.

b. Maintain a current list of instrumentation and identify the required calibration services and calibration schedule for each item.

c. Maintain calibration and maintenance records for each instrument.

d. Coordinate and schedule calibration services with the onsite calibration contractor(s).

e. Transport instruments to and from onsite and offsite calibration laboratories for service as required.

(Note: Per Attachment J-05, Government Furnished Services, onsite calibration laboratory services are provided as a Government furnished service to the NEMCON Contractor. However, the CO may authorize/direct the NEMCON Contractor to self-perform calibration activities under certain circumstances such as:

- The Government is unable to provide the service or provide the service in a timely manner.

- The equipment must be calibrated by the equipment manufacturer or by the manufacturer’s authorized service provider.

- The equipment is being repaired or maintained by the NEMCON Contractor and calibration is typically performed as a part of that service.)

1.6.4 Rolling Stock Utilization

a. Obtain general purpose vehicles from the General Services Administration (GSA) to perform contract requirements.

b. Perform vehicle management functions for assigned GSA vehicles and NASA-owned rolling stock (e.g., cars, trucks, vans, boats, trailers, all-terrain vehicles) in accordance with NPR 6200.1, NASA Transportation and General Traffic Management; NPD 6000.1, Transportation Management; KNPR 6000.1, KSC Transportation Support System Manual; the NASA Fleet Management Handbook; and current Executive Orders that contain applicable vehicle management and sustainability requirements.

c. Placard all assigned GSA vehicles and NASA-owned rolling stock with the contract name and logo.

d. Ensure that all drivers receive appropriate training and have proper licenses and certifications for the vehicles being operated and hazardous materials being transported.

e. Ensure all assigned GSA vehicles and NASA-owned rolling stock are operated and maintained in accordance with manufacturer standards.

f. Perform vehicle maintenance and repairs for assigned GSA vehicles and NASA-owned rolling stock in accordance with all Federal and state laws and enter vehicle maintenance data into the designated NASA Fleet Management System.

g. Ensure all assigned GSA vehicles and NASA-owned rolling stock used for the transportation of personnel and hazardous materials are in safe mechanical operating condition and comply with applicable Federal Highway Administration, United States Coast Guard, and United States Department of Transportation (USDOT) laws and regulations.

h. Ensure all assigned GSA vehicles and NASA-owned rolling stock used to transport hazardous materials on Government and public roadways display all required USDOT placards, signage, lettering, and numbering.

i. Arrange for required USDOT inspections of assigned GSA vehicles and NASA-owned rolling stock used to transport hazardous materials and provide copies of all USDOT certifications to the NASA-KSC Transportation Office.

j. Track and monitor all assigned GSA vehicles and NASA-owned rolling stock to ensure they have the appropriate license plates and, if applicable, valid expiration dates. All assigned vehicles shall be tagged in accordance with KDP- KSC-P-6000.1, Request for Government Owned Vehicles License Plates, within 90 calendar days of contract performance start date or at the direction of the KSC Motor Vehicle Fleet Operations Officer. This includes rolling stock that does not leave the Center such as low-speed electric vehicles and golf carts that require on site license plates.

k. Provide annual justifications (via NASA Form 1759) for assigned GSA vehicles and NASA-owned rolling stock to the NASA-KSC Transportation Office in accordance with KDP-KSC-P-1284, General Services Administration (GSA)/NASA Vehicle Process.

l. Maximize the use of KSC onsite fueling stations for fueling assigned GSA vehicles and NASA-owned rolling stock.

m. Develop, implement, and maintain a Motor Vehicle Utilization Plan for assigned GSA vehicles and NASA-owned rolling stock in accordance with DRD 1.6.4-001, Motor Vehicle Utilization Plan and Reports.

n. Prepare and deliver vehicle use reports (such as vehicle use records, billing statements, and damage reports) to the NASA-KSC Transportation Office in accordance with DRD 1.6.4-001, Motor Vehicle Utilization Plan and Reports.

1.6.5 Export Control

a. Identify an Export Control Official responsible for the implementation of the NEMCON export control program and to coordinate issues with the Center Export Administrator.

b. Develop, implement, and maintain a NEMCON export control program and plan in accordance with:

- International Trade in Arms Regulations

- Export Administration Regulations

- NPD 2190.1, NASA Export Control Program

- NPR 2190.1, NASA Export Control Program

- KDP-KSC-P-2190, KSC Export Control Process

- DRD 1.6.5-001, Export Control Plan

1.6.6 Facilities

a. Use and operate the Government furnished facilities listed in Attachment J-06, Government Furnished Facilities to perform contract requirements.

b. Perform facility management functions for NEMCON assigned facilities as described in Attachment J-06, Government Furnished Facilities and in accordance with KNPR 8830.1, Facility Asset Management Procedural Requirements.

c. Assist the Government with managing NEMCON assigned facilities by performing facility inspections; identifying and requesting maintenance and repairs; coordinating with facility maintenance contractors to complete maintenance and repair activities; and taking proactive measures to prevent facility damage (such as hurricane preparedness).

1.7 Safety, Health, and Environment

a. Protect the public, the workforce, high-value equipment and property, and the environment from potential harm resulting from Contractor activities and operations.

b. Assure mission success through safe, reliable, and high-quality processes and products. The Contractor’s documented processes shall be auditable by the Government.

1.7.1 Safety and Health Plan

The Contractor shall develop, implement, and maintain a Safety and Health Plan in accordance with DRD 1.7.1-001, Safety and Health Plan; NPR 8715.3, NASA General Safety Program Requirements; and KNPR 8715.3-1, KSC Safety Practices Procedural Requirements Volume 1, Safety Procedural Requirements for Civil Servants/NASA Contractors:

a. The plan shall describe the NEMCON policies, procedures, and approaches used to ensure the safety and occupational health of its employees, to ensure the safety of their operations, and to protect property.

b. The plan shall discuss the flow down of the Contractor’s safety program to its sub-contracted activities.

1.7.2 Safety and Health Compliance

a. Comply with all applicable Federal, state, and local safety and health laws and regulations, as well as all applicable NASA safety and health policies, procedures, and guidelines:

- The Contractor’s safety and health program shall be fully documented and auditable.

- The Contractor shall participate in Government audits, inspections, and surveillance activities of their plans, procedures, and processes.

b. Conduct at least one safety and health inspection per month of NEMCON-assigned facilities and areas ensuring that each facility is inspected at least once each quarter:

- The Contractor shall document all inspections and track findings to closure.

- Each facility shall be inspected at least once per year by a qualified safety and health professional.

c. Make all health and safety inspection records, data, results, and finding closure documentation…