Attachment_3_-_Statement_of_Work.pdf

Attachment 3

STATEMENT OF WORK

FOR

INTEGRATED MAINTENANCE, OPERATION, AND

MODIFICATION SUPPORT (IMOMS)

FOR FLIGHT TRAINING DEVICES LOCATED AT

UNITED STATES COAST GUARD AVIATION TRAINING CENTER

8501 TANNER WILLIAMS ROAD

MOBILE, AL 36608-8322

1.0 GENERAL 6

1.1 BACKGROUND 6

1.2 SCOPE 6

1.2.1 Training Devices 6

1.2.2 Description of Trainers 6

1.3 OBJECTIVE 7

1.4 APPLICABLE DOCUMENTS 7

1.4.1 Compliance Documents 7

1.4.2 Reference Documents 7

2.0 SPECIFIC REQUIREMENTS/TASKS 10

2.0.1 Contract Data Requirements List 10

2.1 MOBILIZATION 10

2.1.1 Contractor Responsibilities 11

2.1.2 Joint Conferences 11

2.2 TRAINER OPERATION 12

2.2.1 Operational Training Time 12

2.2.2 Operational Status 12

2.2.3 Contracted Training Time 12

2.2.4 Training Schedule 13

2.2.5 Trainer Operator Responsibilities 13

2.2.6 Limitations 13

2.2.7 Pre and Post Flight Inspections 13

2.2.8 Unscheduled Periods (Training) 14

2.2.9 Operational Flight Trainer Operations 14

2.2.10 Unscheduled Periods (Maintenance) 14

2.2.11 Unattended Operations 14

2.3 TRAINER MAINTENANCE 14

2.3.1 General Provisions and Practices 14

2.4 SUPPLY SUPPORT 19

2.4.1 Repair/Replenishment/Replacement 19

2.4.2 Adjustments 20

2.4.3 Consumable Items 20

2.4.4 Alternate Sources of Supply 20

2.4.5 Accountability of Supplies 20

2.4.6 Initial Spares 20

2.5 IN-SERVICE (ON-SITE) ENGINEERING 21

2.6 PRODUCT IMPROVEMENTS/ENGINEERING CHANGES/MODIFICATIONS 21

2.6.1 General 21

2.6.2 Contractor Responsibilities 22

2.6.3 Applicable Documents 22

2.6.4 Installation of trainer modifications 23

2.6.5 Extensive Modification Efforts 23

2.6.6 Acceptance Testing 23

2.6.7 Inspections 23

2.6.8 Reliability and Maintainability Changes 24

2.6.9 Documentation Updates 24

2.6.10 Discrepancy Report Clearance 25

2.6.11 Software Modifications and Changes 26

2.6.12 Modification Spares 26

2.6.13 Modification Disposal 26

2.7 CONFIGURATION MANAGEMENT 26

2.7.1 Baseline Definition 26

2.7.2 Control 26

2.7.3 Configuration Management Implementation 27

2.8 MANAGEMENT AND TECHNICAL SUPPORT SERVICES (OFF-SITE) 27

2.8.1 General 27

2.8.2 Management Support Services 27

2.8.3 Technical Support Services 27

2.8.4 Travel 28

2.9 TRANSITION 28

2.9.1 Responsibility 28

2.9.2 Transition to Successor 28

2.9.3 Government Furnished Property Inventory 28

2.9.4 Facilities 28

2.9.5 Trainer Condition 29

3.0 ON-SITE PERSONNEL 30

3.1 QUALIFIED ON-SITE PERSONNEL 30

3.1.1 Personnel 30

3.2 CONTINUITY OF SUPPORT 30

3.3 KEY PERSONNEL 30

3.4 PROJECT MANAGER 31

3.5 ON-SITE PERSONNEL QUALIFICATION REQUIREMENTS 31

3.5.1 Site Manager 31

3.5.2 Engineering Technician 32

3.5.3 Supply Technician 32

3.5.4 Engineer 32

3.5.5 Computer Aided Design Illustrator 32

3.5.6 Information Assurance Systems Administrator 33

3.6 RESERVED 33

3.7 PERSONNEL IN TRAINING STATUS 33

3.8 BACKUP SUPPORT PERSONNEL 33

3.9 ADMINISTRATION AND SUPERVISION 33

3.10 TRAINING 33

3.10.1 Government Provided Training 34

3.11 EMPLOYEE IDENTIFICATION 34

3.12 EMPLOYEE CONDUCT 34

3.13 REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS 35

4.0 OTHER APPLICABLE CONDITIONS 36

4.1 SECURITY 36

4.2 CONTRACTOR’S QUALITY SYSTEM 36

4.3 NEW OR REVISED PROCEDURES AND/OR PRACTICES 36

4.4 GOVERNMENT QUALITY ASSURANCE 36

4.4.1 Government Inspections 36

4.4.2 New or Revised Procedures and/or Practices 36

4.5 CYBER SECURITY 37

4.6 SENSITIVE INFORMATION 37

4.7 INSTALLATION REGULATIONS 37

4.7.1 Installation Security Requirements 37

4.7.3 Off-limits Facilities 38

4.7.4 Access to Buildings 38

4.8 KEY CONTROL 39

4.8.1 Lost or Misplaced Keys 39

4.8.2 Action for Lost Keys 39

4.9 FACILITY 39

4.9.1 Storage 39

4.10 SAFETY REQUIREMENTS 39

4.10.1 Two-Person Safety Requirement for Energized Electronic Equipment 40

4.11 SERVICES 40

4.11.1 Administrative 40

4.11.2 Janitorial 40

4.11.3 Telephone 40

4.11.4 Forms 40

4.11.5 Computer and CGOne Internet Access 40

4.11.6 Commercial Internet Access 41

4.11.7 Aircraft Technical Publications 41

4.12 PERIOD OF PERFORMANCE 41

4.13 PLACE OF PERFORMANCE 41

4.14 HOURS OF OPERATION 41

4.14.1 Holidays 42

4.15 POST AWARD CONFERENCE 42

4.16 PROGRESS PLAN 42

4.17 MONTHLY STATUS REPORT 42

4.18 PROGRESS MEETINGS 42

4.19 GENERAL REPORT REQUIREMENTS 42

5.0 GOVERNMENT TERMS & DEFINITIONS 43

5.1 DEFINITIONS 43

5.1.1 Additional Training 43

5.1.2 Aircraft Common Equipment 43

5.1.3 Asset Computerized Maintenance System 43

5.1.4 Asset Logistics Management System 43

5.1.5 Asset Maintenance Management Information System 43

5.1.6 Best Commercial Practices or Industrial Standards 43

5.1.7 Chargeable Downtime 43

5.1.8 Contracting Officer Representative 43

5.1.9 Contract Support Date 44

5.1.10 Contracted Training Time 44

5.1.11 Discrepancy Report 44

5.1.12 Downtime 44

5.1.13 Key Personnel 44

5.1.14 Lost Training 44

5.1.15 Make-up Training 44

5.1.16 Maintenance Action Form 44

5.1.17 Maintenance Requirements Card 44

5.1.18 Material Support Package 44

5.1.19 Mobilization Period 44

5.1.20 Non-chargeable Downtime 45

5.1.21 No Show 45

5.1.22 Partial Mission Capability 45

5.1.23 Partial Mission Capability Operation 45

5.1.24 Partial Mission Capability Time 46

5.1.25 Partial Mission Capability Factor 46

5.1.26 Partial Mission Capability Quantity 46

5.1.27 Performance Requirements Summary 46

5.1.28 Quality Assurance 46

5.1.29 Quality Assurance Plan 46

5.1.30 Quality Control 46

5.1.31 Ready-For-Issue 46

5.1.32 Scheduled Training Time 47

5.1.33 Support Equipment 47

5.1.34 Technical Data Support Package 47

5.1.35 Trainer Peculiar Equipment 47

5.1.36 Training Event/Period 47

5.1.37 Training Time 47

5.1.38 Transition Period 47

5.1.39 Weekly Training Schedule 47

5.2 ACRONYMNS 48

6.0 GOVERNMENT FURNISHED PROPERTY 49

6.1 MATERIAL SUPPORT PACKAGE 49

6.2 TOOLS AND SUPPORT EQUIPMENT 49

6.3 SPARE PARTS 49

6.4 SPACE 49

6.5 GOVERNMENT FURNISHED PROPERTY STORAGE ERROR! BOOKMARK NOT DEFINED.

6.6 OFFICE EQUIPMENT/FURNITURE 50

6.7 AUDITS AND INSPECTIONS 50

7.0 CONTRACTOR FURNISHED PROPERTY AND SERVICES 51

7.1 TRANSPORTATION 51

7.2 OFFICE EQUIPMENT/FURNITURE 51

7.3 CONTRACTOR FURNISHED TOOLS 51

8.0 GOVERNMENT ACCEPTANCE PERIOD 51

1.0 GENERAL

1.1 BACKGROUND

The Department of Homeland Security, United States Coast Guard (USCG), Aviation Training

Center (ATC) located in Mobile, Alabama currently utilizes operational flight trainers, cockpit procedure trainers, desktop part-task trainers, and an interoperable weapons trainer in order to qualify over 700 student aviators and aircrew annually through transition, qualification, re-qualification, and proficiency courses. These training devices, most of which employ stimulated aircraft avionics and cockpit components, require services outside the typical scope of a contractor operation and maintenance support contract. Integrated Maintenance, Operation and

Modification Support (IMOMS) unifies operations, maintenance, supply management, in-service engineering, and modifications under a single contractor with experienced site personnel who are multi-disciplined, cross trained and supported by agile reach-back engineering, management and technical support capabilities.

1.2 SCOPE

This Statement of Work (SOW) describes the requirements for IMOMS for all flight training devices located at the USCG ATC, Mobile, Alabama.

1.2.1 Training Devices

Description Title Location Qty

MH-60T Desktop Part Task Trainer Erickson Hall - Room 46 6

MH-60T Cockpit Procedures Trainer Erickson Hall - Room 35 1

MH-60T Operational Flight Trainer Erickson Hall - Room 51 1

MH-65D1 Operational Flight Trainer Erickson Hall - Room 12 1

MH-65D2 Operational Flight Trainer Erickson Hall - Room 30 1

MH-65 Reconfigurable Cockpit Procedures Trainer Erickson Hall - Room 36 1

MH-65E Cockpit Avionics Procedures Trainer Erickson Hall - Room 25, 46 8

MH-65E Operational Flight Trainer (Nov. 2017) Erickson Hall - Room 30 1

HC-144B Reconfigurable Flight Trainer Device Wilks Hall - Room 113 1

HC-144B Operational Flight Trainer Wilks Hall - Room 129 1

Aircrew Weapons Trainer Erickson Hall - Room 9 1

C-130 Airborne Sensor Palletized Electronic

Reconnaissance (CASPER) Sensor Pallet Trainer

Wilks Hall - Room 128 1

1.2.2 Description of Trainers

A functional and general description of each Flight Training System device is provided in

Technical Exhibits (2), (3), (4), (5), (6), (7), (8), (9), (10), (11), (12), and (13), attached and incorporated as part of this SOW.

1.3 OBJECTIVE

ATC’s centralized Flight Training Systems are vital to the USCG’s ability to execute its national security responsibilities. With a limited number of training devices and dedicated training aircraft, training system performance can have an immediate and adverse impact on student accessions and ultimately, a deleterious effect on operational readiness. IMOMS consolidates what typical training and simulation organizations divide into separate activities for operations and maintenance, in-service engineering, management and technical support, and training system modifications to ensure a high state of trainer readiness through agile, full-service contractor support.

1.4 APPLICABLE DOCUMENTS

1.4.1 Compliance Documents

1.4.1.1 Specifications:

American National Standards Institute (ANSI) / International Organization for

Standardization (ISO) / American Society for Quality Control (ASQC) – Q9000-2015

Quality Management Systems – Fundamentals and Vocabulary

ANSI / ISO / ASQC – Q9001-2015 Quality Management Systems – Requirements

1.4.2 Reference Documents

The following Technical Exhibits and Contract Data Requirements Lists (CDRLs) form a part of this SOW to the extent specified. While every effort has been made to ensure the completeness of this list, document users are cautioned that they must meet all requirements documents cited within this SOW, whether or not they are listed herein.

In the event of a conflict between this SOW and the references cited herein, the text of this SOW takes precedence. Nothing in this document supersedes applicable laws and regulations unless a specific exemption has been obtained.

Remainder of Page Intentionally Left Blank

List of Technical Exhibits can be found below. A copy of all Technical Exhibits is located in Attachment 4.

Technical Exhibit 1 Trainer Matrix

Technical Exhibit 2 Trainer Description for Device MH-60T Common Avionics Architecture

System Desktop Part-Task Trainers

Technical Exhibit 3 Trainer Description for Device MH-60T Cockpit Procedures Trainer

Technical Exhibit 4 Trainer Description for Device MH-60T Operational Flight Trainer

Technical Exhibit 5 Trainer Description for Device MH-65D1 Operational Flight Trainer

Technical Exhibit 6 Trainer Description for Device MH-65D2 Operational Flight Trainer

Technical Exhibit 7 Trainer Description for Device MH-65E Cockpit Avionics Procedures

Trainer

Technical Exhibit 8 Trainer Description for Device MH-65E Operation Flight Trainer

Technical Exhibit 9 Trainer Description for Device MH-65 Reconfigurable Cockpit

Procedures Trainer

Technical Exhibit 10 Trainer Description for Device HC-144B Reconfigurable Flight Training

Device

Technical Exhibit 11 Trainer Description for Device HC-144B Operational Flight Trainer

Technical Exhibit 12 Trainer Description for Device Aircrew Weapons Trainer

Technical Exhibit 13 Trainer Description for Casper Mission Pallet Trainer

Technical Exhibit 14 Janitorial Scheduling Requirements

Technical Exhibit 15 Contract Data Requirements

Technical Exhibit 16 Performance Requirements Summary

Technical Exhibit 17 Facility Illustrations

List of CDRLs can be found below. A copy of all CDRLs is located in Attachment 5.

CDRLA001 Computer Software Products End Items

CDRLA002 Revision Updates to Trainer Test Procedures and Results Report

CDRLA003 Engineering Drawings

CDRLA004 Engineering Change Proposal

CDRLA005 Configuration Audit Summary Report

CDRLB001 Mobilization Plan

CDRLB002 Mobilization Report

CDRLB003 Monthly Status Report

CDRLB004 Conference Agenda

CDRLB005 Conference Minutes

CDRLB006 Quality Systems Plan (Contractor)

CDRLB007 Employee List

CDRLB008 Warranty Report

CDRLC001 Annex to Exhibit C001 Provisioning Requirements

CDRLC001 Interim Support Items List

CDRLC002 Inventory/Utilization Data Report

CDRLC003 Contractor Furnished Equipment

CDRLC004 Revision to Existing Government Documents

CDRLD001 Configuration Management Plan

CDRLE001 Commercial off the Shelf (COTS)

CDRLE002 Revision to Existing Government Documents (Software Product

Specification)

CDRLE003 Revision to Existing Government Documents (Trainer Facilities Report)

CDRLE004 Revision to Existing Government Documents (Operation and

Maintenance Manual)

CDRLE005 Revision to Existing Government Documents (Operating Instructions)

CDRLE006 Revision to Existing Government Docs (Computer Systems Operating

Manual)

CDRLE007 Revision to Existing Government Documents (Trainer Considerations

Report)

CDRLE008 Revision to Existing Government Documents (Wire List)

CDRLE009 Revision to Existing Government Documents (Part List)

CDRLE010 Revision to Existing Government Documents (Maintenance

Requirements Cards)

CDRLE011 Revision to Existing Government Documents (Instructor Utilization

Handbook)

2.0 SPECIFIC REQUIREMENTS/TASKS

The contractor shall be responsible for providing IMOMS of Flight Training Systems. These efforts shall incrementally improve reliability and maintainability of Flight Training System hardware and software, which shall reflect the functionality and dynamics of actual operational aircraft. The contractor shall maintain the trainers in a fully operational status during Contracted

Training Time (CTT). When a trainer problem arises, all effort shall be placed on restoring the trainer to a fully operational status or Partial Mission Capability (PMC) status until required equipment can be made fully operational. The contractor shall provide all personnel and management required to support the following efforts:

a) Mobilization

b) Operation

c) Maintenance

d) Cyber Security

e) Supply Management

f) In-Service Engineering

g) Modifications

h) Technical and Management Support Services

i) Transition

2.0.1 Contract Data Requirements List

The contractor shall be responsible for submitting the required DD Form 1423 CDRL data listed in Technical Exhibit (15), and any additional CDRLs resulting from modification efforts.

2.1 MOBILIZATION

A thirty (30) calendar day Mobilization Period is required prior to the contractor assuming responsibility under the requirements of this SOW. The Government will pay the outgoing contractor for an additional month of service during the Mobilization Period. During the

Mobilization Period the outgoing contractor will continue to perform daily tasks in accordance with the contract in which they were awarded while the incoming contractor observes on a not-to-interfere basis. The Mobilization Period is an opportunity for the new contractor to observe the outgoing contractor, observe current procedures, and learn the baseline of tasks without interfering in performance.

2.1.1 Contractor Responsibilities

a) During the Mobilization Period, the contractor shall acquire personnel, conduct familiarization and qualification training operations, inventory government furnished property, document status of known trainer deficiencies, review preventative maintenance procedures, negotiate timelines and prioritize modification tasks, develop a draft plan for the modification and upgrade efforts, and perform all other necessary tasks in preparation for assumption of full performance responsibilities at contract support date.

The contractor may observe the performance (over-the-shoulder) of all operational and maintenance tasks being performed by the transitioning contractor as an on-the-job training function on a not-to-interfere basis with training and maintenance throughout the

Mobilization Period. The contractor shall assume full responsibility for the training devices upon completion of the Mobilization Period at contract support date. Any updates or changes to existing documentation or material the contractor feels should be implemented shall be presented on an Action Item Request (AIR) form to the Contracting

Officer’s Representative (COR) for approval. Actual custody of material turnover will be accomplished as near to the end of the Mobilization Period as possible in order to align the custody change with the change in performance responsibility.

b) The contractor shall have as many qualified personnel on-board during the mobilization period as possible. The contractor shall have all qualified personnel on-board at the training site no later than contract support date. Government personnel will assist in providing initial operational checkout on the training devices if requested by the contractor.

c) The contractor shall perform an inventory audit and submit an Inventory/utilization Data

Report that includes all government furnished equipment and government furnished property (including spares, tools, and test equipment, furnishing, Technical Data Support

Package (TDSP), and software support items (CDRL C002). The contractor shall document all discrepancies found on an AIR form, and submit these forms to the

Government in accordance with CDRL B002. Any discrepancies found during the inventory audit shall be corrected within thirty (30) calendar days.

d) During the turnover, an inspection may be conducted between the contractor and the

Government to establish the condition baseline of each training device using inspection procedures established by the Government [usually a portion of the Acceptance Test

Procedure, Trainer Test Procedures, or Daily Readiness Report].

2.1.2 Joint Conferences

A joint Government/Contractor Mobilization Conference shall be conducted prior to the

Mobilization Period and after contract award at the Government site (USCG ATC, Mobile, Alabama) to discuss the contractor’s Mobilization Plan (CDRL B001), modification task list, and the respective responsibilities of all parties. A joint Government/Contractor Post Award

Conference will be conducted approximately two (2) weeks prior to contract support date to discuss the contractor's readiness to assume full responsibility at contractor support date. The contractor shall submit a Mobilization Report (CDRL B002) to the Government at the Post

Award Conference or request an extension for submission. Outstanding parts backlog repair and/or receipt deadlines and status of the training devices including discrepancy reports and inventory (CDRL C002) shall be discussed at the Post Award Conference. Future conferences may be scheduled as required (CDRL B004 and B005 apply to all conferences).

2.2 TRAINER OPERATION

2.2.1 Operational Training Time

The contractor shall ensure that all systems and subsystems are in an operational status, and provide realistic systems responses throughout the training event. The decision to initiate, continue, or cancel a training event when degradations occur shall be that of the instructor, user, or COR.

2.2.2 Operational Status

A trainer shall be considered operationally ready if the total number of discrepancies and/or malfunctions per training event as documented by the users on the Government provided maintenance forms, is less than two (2), or when called, the total corrective maintenance by contractor personnel is less than twenty (20) minutes, and the trainer is returned to the user for training. If more than one (1) discrepancy or interruption per training event occurs or if the total corrective maintenance response exceeds twenty (20) minutes per training event, the entire training event shall be considered as Chargeable Down Time (CDT) or Partial Mission

Capability Time (PMCT) and shall remain in that status until the degradation is corrected. When completion of the scheduled training mission is precluded by trainer malfunction, the entire period shall be recorded as CDT unless the instructor or COR elects to initiate training in a degraded mode. The COR will resolve any disputes as to operationally ready status and have final authority.

2.2.3 Contracted Training Time

The trainer will be under the cognizance of the Government for scheduling control and will normally be scheduled for training during the CTT (0700-2300) daily, except for holidays and weekends. If scheduling outside the CTT is required, the contractor will be given notice as indicated herein.

2.2.3.1 Adjustment of Contracted Training Time

Adjustment of CTT will usually be constrained to movement of the standard time block to a different part of the day, but in unusual cases may include expansion of the standard time block without the exercise of additional training time. In no case, however, will CTT be exceeded without the authorization of additional training time. The Government will exercise due consideration of contractor shift cycles in adjusting CTT. The contractor will be given twenty-four (24) hours minimum notice of any change in CTT.

2.2.3.2 Make-up of Lost Training

Make-up of lost training will be accomplished at the discretion of the COR or the scheduling authority to meet the training requirements.

2.2.3.3 Same Day Contracted Training Time

Make-up training accomplished during CTT of the same day that the lost training occurred will be coordinated with the contractor and conducted at the discretion of the Government designated activity (e.g., Scheduling Officer) or COR. No advance notification is required.

2.2.3.4 Other

Make-up training other than that specified in Section 2.2.3.3 will be at the discretion of the scheduling authority. Make-up of lost training due to CDT will, at the discretion of the scheduling authority or COR and commensurate with the urgency of the training need, be accomplished outside of CTT at no additional cost to the Government. Except where precluded by the proximity of the scheduled training period to the end of CTT (e.g., last period(s) for each day), the contractor will be given three (3) hours minimum notice of these make-up training requirements. Make-up of lost training due to non-chargeable down time, which cannot be accomplished during CTT, will be regarded as additional training time.

2.2.3.5 Additional Training

The contractor will be given twenty-four (24) hours minimum notice of this requirement.

Additional training may be conducted on weekends and holidays by the scheduling authority with COR approval. These services will be performed under Contract Line Item Number

(CLIN) 0003 and the respective option periods.

2.2.4 Training Schedule

The Government will provide the contractor a weekly training schedule on the last Government working day preceding the first day of the period covered by the schedule. The weekly training schedule may be adjusted by the Government scheduling authority with no advance notice provided such training falls within the CTT.

2.2.5 Trainer Operator Responsibilities

Prior to the commencement of the first scheduled period of the day, the contractor shall ensure the trainers are operationally ready. Any discrepancies and/or malfunctions that have not been, or cannot be, corrected shall be properly posted and documented on a Carry Forward

Discrepancies form, in the trainer discrepancy book of the device for review by the device users.

The contractor shall perform initial start-up of the trainer, run daily operational readiness tests and ensure that the correct operations software is loaded and ready. The contractor shall insert initial conditions, parameters, and the prescribed visual database in response to published schedules. The contractor shall respond to any request from the instructor for assistance or to insert different parameters such as weather conditions, target changes, or any other changes within the capability of the trainer. Contractor personnel shall be in an on-call status and respond, in person, to instructor and user requests as soon as possible but no more than five (5) minutes from the initial phone call. The Government will provide landline phones for on-call communication. The initial on-call phone calls will ring at approximately five (5) landlines simultaneously in regard to maintenance and questions during scheduled training.

2.2.6 Limitations

The Government will not require contractor personnel to be responsible for providing instruction to students.

2.2.7 Pre and Post Flight Inspections

The trainers shall be subject to on-the-spot pre-flight and post-flight inspections by the COR or designee, as required.

2.2.8 Unscheduled Periods (Training)

During unscheduled periods during CTT, the trainers shall be available for walk-ins by qualified personnel at the scheduling activity’s discretion.

2.2.9 Operational Flight Trainer Operations

Only qualified personnel, who have completed an approved Instructor under Training Course, and contractor personnel are authorized to operate the Operational Flight Trainers. Student operation of Operational Flight Trainers is prohibited without prior approval.

2.2.10 Unscheduled Periods (Maintenance)

During unscheduled periods in CTT, the contractor may, with the COR's permission, have access to the trainers to perform scheduled and unscheduled maintenance. The COR may direct the contractor to stop the maintenance efforts and ready the trainers for use within a specified time period, to be determined on a case-by-case basis. The stipulated time period shall be decided by the COR and shall depend on the type of maintenance in progress and the probability of the trainers being required during the remainder of the CTT.

2.2.11 Unattended Operations

The trainers located in Erickson Hall and Wilks Hall shall not be left in an unattended condition at any time unless all power systems are de-energized. Contractor shall be on the premises and available at all times during contracted training times to power systems. This includes contractor being on-call.

The MH-65 RCPT and HC-144 RFTD shall remain available for student use during non-CTT periods, including weekends. All other training devices shall be powered down, with the exception of the image generators and visual display system vacuum pumps, when unattended.

2.3 TRAINER MAINTENANCE

2.3.1 General Provisions and Practices

2.3.1.1 General

The contractor shall assume full corrective, preventative, and scheduled maintenance and support responsibility for each training device, whether it is operable or inoperable, upon completion of that trainer's Mobilization Period at contract support date. A grace period of Non-Chargeable

Downtime, as determined by the COR, will be given to the contractor to repair any inoperable training device. The contractor shall notify the COR and scheduling authority of any cancellation of training time due to CDT or PMCT as soon as practical.

2.3.1.1.1 Electronic Maintenance and Modification Information System

The contractor shall use the Government sanctioned issues and tracking software with remote site capability for maintenance and modification information management. The Government currently uses JIRA brand software, but reserves the right to change at their discretion.

2.3.1.1.2 Corrective Maintenance

The contractor Technicians shall correct all discrepancies and system and component failures.

The contractor Technicians shall perform all inspections, bench repairs, replacement of parts, reassembly, adjustments, calibrations, and assist in the installation of Government approved modifications, testing, and operational checks to correct discrepancies and verify adequate and proper serviceable condition of any component, system, or subsystem.

2.3.1.1.2.1 Backup Support

If a training device is out of service and the contractor's on-site maintenance personnel are unable to correct the problems within a twenty-four (24) hour period after occurrence, the contractor is responsible to provide back-up and subcontractor assistance, as necessary, to expeditiously return a trainer to service. The COR shall be kept informed by the Site Manager or alternate of the progress being made. Details of the discrepancy, including backup support required and corrective actions recommended or taken to prevent future problems shall be included in the Monthly Status Report (CDRL B003).

2.3.1.2 Scheduled and Preventive Maintenance

A regular schedule of preventative maintenance including corrosion control (e.g., touch-up painting, rust removal, repair of bent or damaged panels, etc.) shall be performed by the contractor in accordance with the trainer approved Planned Maintenance System. The contractor shall recommend Planned Maintenance System changes, which in their opinion, would result in either improved availability or reduced costs. Such recommendations shall be provided on an

AIR form to the COR for approval and if approved, incorporated by the contractor. All Planned

Maintenance System inspections shall be recorded on Maintenance Action Form forms and action taken to clear the discrepancy or deficiencies shall be completed in five (5) work days.

This action is relevant to Applicable Documents Section 1.4.

2.3.1.2.1 Maintenance Time

The trainers will normally be available to the contractor for corrective and preventative maintenance actions a minimum of eight (8) hours each twenty-four (24) hour period. Scheduled maintenance shall be provided for all trainers as required by the preventative maintenance schedule and equipment manufacturer maintenance documentation provided by the Government.

2.3.1.3 Modifications Performed on Maintenance Shifts

Modification efforts may be performed on maintenance shifts on a not to interfere basis with corrective and preventive maintenance or pre-flight and system readiness. Temporary minor changes to the physical configuration, or minor calibration and adjustment of aircraft common equipment required for use of such equipment in the trainers shall not change the designation of the equipment.

2.3.1.4 Hydraulic Fluid Testing

The contractor shall perform hydraulic fluid testing in accordance with Environmental Protection

Agency and local USCG policies provided by the Government during the Mobilization Period.

The Government utilizes another contract for the laboratory. The onsite staff will draw the samples as part of preventive maintenance and the Government will send this off to the laboratory for testing. Samples shall be taken in accordance with the trainers’ Planned

Maintenance System or whenever hydraulic fluid contamination is suspected. Fluid samples shall be provided to the COR for laboratory analysis. When contamination levels are found unacceptable, immediate corrective actions shall be taken by the contractor and reported to the

COR on an AIR form.

2.3.1.5 Electrostatic Discharge Sensitive Devices

The contractor shall handle, store, and maintain all electrostatic discharge sensitive components and assemblies (electrical and electronic components) in accordance with applicable USCG directives (See Commandant Instruction COMDTINST 10550.25, Electronics Manual) or applicable trade regulations, Occupational Safety and Health Administration (OSHA) Code of

Federal Regulations (CFR) 29 CFR 1910.332 & 333.

2.3.1.6 Handling and Temporary Storage of Hazardous Materials and Wastes

a) The contractor shall handle, containerize, and store all regulated hazardous and non-hazardous waste generated as a result of their maintenance. The contractor shall maintain relevant Safety Data Sheets on-site and prepare regulated waste for disposal action in accordance with Annex J of the Aviation Training Center Safety Management Manual and OSHA 29 CFR 1910.1200. The Government will provide a copy of the

Governments Hazardous Safety Plan at award. Removal of any hazardous material and waste will be done by the Government.

b) The contractor shall be responsible for the maintenance of existing internal and external temporary storage areas for regulated wastes in and adjacent to the simulator spaces at

ATC.

c) The contractor shall be responsible for providing any required certified training to contractor employees in accordance with applicable OSHA, Environmental Protection

Agency, and state regulations.

d) The contractor shall be responsible for complying with the Hazardous Safety Plan, and any additional expenses incurred as a result of any acts of noncompliance with or violation of federal, state, or local laws and regulations as a result of the contractor’s management of regulated waste or hazardous materials such as inappropriate records, failure to sort separate wastes, spills, failure to provide chemical composition of wastes, etc.

e) The Government will be responsible for removing hazardous material, providing containers and costs for removal of hazardous material, and providing all safety equipment.

2.3.1.7 Breathable Air Supply Testing

Compressed breathing air must meet the requirements for Grade D breathing air as per OSHA 29

CFR 1910.134, Respiratory Protection Standard. Air Compressors used to supply breathable air will be tested semi-annually.

2.3.1.8 Software

The contractor shall be responsible for software and software documentation support. The contractor shall also use the existing on-site Configuration Management System for the assigned trainers. All software discrepancies shall be documented on the Maintenance Action Form, prioritized and corrected as soon as practical on a not to interfere with scheduled training basis unless prior coordination with the COR. The contractor retains maintenance responsibility for software that has been changed as a result of Government action. All software generated or acquired for use on the trainers shall belong to the Government and shall not be duplicated, used, or disclosed – in whole or in part – for any purpose without the permission of the Contracting

Officer. The master copies of all software shall be kept in a Government provided vault at the training site. Modification copies may be used off-site and then returned to the COR.

2.3.1.8.1 Software Configuration Management Tool

The contractor shall use the Government provided Subversion with remote site capability for software configuration management.

2.3.1.8.2 Cyber Security

The contractor shall provide Cyber Security Technical System Administrative Support on all assigned training devices in accordance with current USCG policies, procedures, and best practices.

2.3.1.8.3 Software Maintenance

As part of the normal maintenance effort, as opposed to modification efforts described in Section

2.6.11, the contractor shall be responsible for the following software support:

a) Maintain software media in an operable condition (including appropriate copies).

b) Insert approved media updates and overlays to existing trainer program.

c) Load data on trainer software media, as required.

d) Copy media materials for replacement, backup, or modification efforts.

e) Isolate malfunctions or operational discrepancies caused by software programs, to the lowest definable level.

f) Assist in the assembly and/or compilation of trainer programs from source programs.

g) Maintain a permanent record of all temporary and permanent software media updates and overlays.

h) Make routine changes to aeronautical and nautical chart sets (instructor operating system), instrument approach plates (iOS and electronic tablets), radar and visual databases via Government provided Database Generation Stations, initial conditions sets, world magnetic model, and applicable software.

i) Perform Digital Aeronautical Flight Information File updates.

j) Configuration management of all Government-owned software items.

k) Conduct an annual cold start during the last week of September, or at the discretion of the

COR, to verify complete system generation. Any discrepancies or errors shall be corrected and rechecked prior to acceptance of that monthly invoice.

2.3.1.8.4 Software Support Materials

The contractor shall maintain and update the software support materials for each trainer listed within this SOW. The software support materials shall be maintained and updated to reflect all changes and modifications to the trainers (CDRL A001).

2.3.1.8.5 Software Support Hardware

Software support hardware includes a Database Generation System that outputs to HIE file format and requires a Database Programmer with experience in all aspects of the system. The following describes both systems:

a) 3D Modeling Package

b) Feature Texture Package

c) Terrain Generation/Decoration Package

d) Image Generator Formatter Package

e) Geographic Data Files Utilities

f) Digital Feature Analysis Data/Digital Terrain Elevation Data Import Option

g) Database Creation Tool

h) Airport Construction Tool

2.3.1.9 Technical Data Support Package

The contractor shall maintain and update as necessary the TDSP, via the master technical library, for the trainers addressed within this SOW. The TDSP consists of all technical documentation, including drawings, identified in each trainer’s material support package.

2.3.1.9.1 Replacement

Documentation that becomes obsolete or requires replacement due to normal wear will be replaced by the Government at no charge to the contractor.

2.3.1.9.2 Changes

2.3.1.9.2.1 Government Initiated

The Government will provide all change directions resulting from Government approved updates or modifications to the contractor for insertion into the TDSP. The contractor shall incorporate all changes within one (1) calendar month after receipt from the COR.

2.3.1.9.2.2 Contractor Recommended

If, during the course of performance under this SOW, the TDSP is found to be incorrect or incomplete, the contractor shall recommend appropriate corrections to the COR on an AIR form.

2.4 SUPPLY SUPPORT

During the Mobilization Period the contractor shall perform a physical inventory of all trainer related material, parts, and accessories. The contractor shall be responsible for the inventory for the duration of the contract. The contractor shall be responsible for an annual wall-to-wall inventory in which the contractor shall submit as a CDRL C002. The contractor shall note any changes including additions and/or deletions in the monthly status report submitted to the

Government.

The contractor shall be responsible from contract support date through the end of this contract for maintaining the Government owned inventory located at the ATC facility to include:

a) Maintaining spare parts at the recommended stock inventory levels.

b) Maintaining a perpetual inventory database, to include historical purchase and replacement costs.

c) Maintaining a cross-reference list for parts used in repair or inventory that differs from original designation.

d) Tracking component failure rates.

e) Acquiring written approval from the COR for materials removed from the site, prepare

DD Form 1149 and CG-4501 for property transfer and/or disposal as required.

f) Storing spare parts in an organized manner or in accordance with applicable USCG directives or requirements. Spare parts shall be labeled and tagged to indicate condition

(i.e., ready-for-issue, needs repair, etc.).

g) Acquiring written approval from the COR for substitute replacement parts and materials to be replaced. The contractor shall ensure that materials, parts, and accessories recommended as replacement items are equal to or superior to the original and interchangeable without alteration.

h) Preparing shipping documentation for contractor and Government shipping requirements, transfers and return authorizations. Pickup and drop off parts and material at ATC

Supply Department, which includes electric transport cart and forklift operation and completion of OSHA equivalent forklift operator course.

i) Utilizing Government procurement procedures, databases (WebFLIS, Asset Logistics

Management System and sources of supply (i.e., Defense Logistics Agency, General

Services Administration, USCG, commercial) to prepare procurement requests via USCG databases (i.e., Finance and Procurement Desktop, CG-4910) for submittal to the

Government for recommendation of purchase by the Government.

2.4.1 Repair/Replenishment/Replacement

The contractor shall maintain inventory items in a ready for issue condition and regularly stock supplies when inventory is low. The contractor shall submit a requisition to the Government for review/approval of purchasing replacement of spare parts, consumable items, and repairs. The

Government will be responsible for the cost of the replacement of spare parts, consumable items, and repairs. USCG local supply procedures and forms will be discussed and provided during the

Mobilization Period.

Aircraft component and avionic parts enrolled in Asset Logistics Management System are requisitioned through ATC Mobile’s Aviation Material Office using the Parts & Material

Request Form (CG-4491). Additionally, all reparable aircraft and avionics parts require the completion of the applicable Asset Computerized Maintenance System Maintenance Procedure

Card and submission to ATC Mobile’s Logs and Records Office.

2.4.2 Adjustments

Contractor recommended adjustments to initial stock levels of government furnished material that are based on past and projected usage rates or other justifiable factors, as may be applicable, shall be submitted to the COR on an AIR form for Government consideration.

2.4.3 Consumable Items

Consumable and expendable spare parts stock levels recommended as not critical to trainer operation and maintenance support, may be depleted (not replenished or replaced) or removed from inventory with Government approval. The contractor shall submit recommendations for depletion or deletion to the COR on an AIR form for consideration.

2.4.4 Alternate Sources of Supply

If urgency dictates or parts cannot be found through Government sources, parts may also be requisitioned through contractor sources with prior approval by the Contracting Officer. If the

Contracting Officer and COR determine a need exists, a task order will be issued to the contractor IAW with CLIN 0006 and the receptive option years. The contractor will be required to provide a copy of the receipt and the original freight bill if it exceeds $100. Contractor ordered parts will be reimbursed by the Government via a task order for the actual amount, including shipping costs, and billed to the Government as material costs on the monthly invoice.

Any contractor ordered part valued over $3,500.00 shall include at least three (3) vendor quotes.

The contractor shall notify the COR of any requisitions that exceed the expected delivery date by more than thirty (30) days. Avionics will also be tagged with a sticker that states, “Simulator use only.”

2.4.5 Accountability of Supplies

The contractor shall be responsible for requisition tracking, receipt, inventory control, and accountability for all supplies utilizing the Government furnished computer inventory control system. A list of itemized monthly supplies and associated costs shall be included in the

Monthly Status Report (See CDRL B003).

The contractor shall be responsible for ensuring that all aircraft common components and avionics equipment that have been modified for simulator use only are clearly marked with a highly visible yellow band to prevent component reintroduction into the aircraft inventory.

2.4.6 Initial Spares

The contractor shall be responsible for enrolling, inventory control, and accountability of initial provisioning spares procured by the Government via alternative sources.

2.5 IN-SERVICE (ON-SITE) ENGINEERING

The contractor shall provide on-site engineering support. In-service engineering capabilities include, but are not limited to:

a) Provide reliability, maintainability, and discrepancy correction, including: discrepancy report clearance and latent deficiency corrections.

b) Provide trainer systems hardware and software changes.

c) Provide software functionality rewrites on existing code and generate new code.

d) Maintain hardware and software configuration management.

e) Update the TDSP.

f) Prepare and process Engineering Change Proposals.

g) Develop engineering analysis, identify life cycle requirements, and prepare feasibility studies and cost and lead-time estimates for proposed training system changes.

h) Provide Casualty Report investigation, response and corrections.

i) Assist in training systems facility planning.

j) Assist in the acquisition of training system hardware, software, and documentation.

k) Perform verification and validation of models, conduct technical research and analysis, respond to short-fuse requests for technical information, and attend government meetings and design reviews, at the request of the Government.

2.6 PRODUCT IMPROVEMENTS/ENGINEERING CHANGES/MODIFICATIONS

Labor categories and rates listed under CLIN 0004 and respective option periods will be used for negotiating fixed pricing of product improvements/engineering changes/modifications.

2.6.1 General

The contractor shall install Government approved trainer modifications as a matter of normal contract performance. The Government reserves the right to perform trainer modifications through other government and commercial sources. Modification efforts shall be secondary to keeping the trainers maintained and fully operational. The contractor may also suggest modifications to the Government through the use of Engineering Change Proposals in accordance with CDRL A004. Modification efforts include, but are not limited to, cyber security certification, reliability and maintainability discrepancy correction, type-aircraft cockpit configuration changes, technical refreshment, obsolescence changes technical documentation rewrites and updates, and relocation and decommissioning of trainers.

2.6.1.1 Additional Changes and Modification Support

Modification projects that are outside the scope of CLIN 0001 or CLIN 0005 and its respective option periods, or that would degrade on-site contractor capabilities to fully operate and maintain the trainers concurrent with the modification, or would require subcontractor support, shall be evaluated and approved separately under CLIN 0004. The contractor shall submit a project statement of work, firm-fixed price proposal, and integrated master schedule to the COR for consideration. Approval to move forward will be given by the Contracting Officer via a funded task order. The Government reserves the right to perform trainer modifications through other

Government and commercial sources.

2.6.1.2 Joint Conferences

At the government's discretion and dependent on the scope and complexity of Product

Improvements/Engineering Change Proposals being proposed; design reviews, data consensus meetings, test readiness reviews and integrated product teams will be incorporated into the contractors proposed integrated master schedule, as a matter of course. The intent is to allow the government an overview of evolving system design, and identify design weaknesses, cost drivers, and risk factors. CDRLS B004 and B005 apply to all approved conferences and meetings.

2.6.2 Contractor Responsibilities

The contractor shall provide all necessary personnel and materials to design, develop, integrate, install, document, and test training device changes and modifications in accordance with this

SOW and each Government approved change and modification directive. Any changes or modification shall be compatible with other training device equipment and material and conform to the best commercial practices. In the event the Government selects another contractor to perform a modification, the contractor accomplishing the modifications shall be responsible for maintaining the affected station(s) and subsystem(s) of the training system under modification.

2.6.2.1 Installation, Integration, and Test Plan

The contractor shall submit for approval an Installation, Integration, and Test Plan for all affected systems and subsystem modifications undertaken in accordance with CDRL A004.

2.6.2.2 Monthly Progress Report

A separate Monthly Progress Report for each task order under CLIN 0004 and respective option periods shall be provided in accordance with CDRL B003.

2.6.3 Applicable Documents

Trainer changes and modifications shall be made in compliance with the Government approved

Installation, Integration, and Test Plan. The Government will assist the contractor in obtaining all Original Equipment Manufacturer manuals, drawings, Technical Orders, and specifications that are releasable per the data rights necessary to perform these tasks. If the documents necessary to perform these tasks are not releasable per the data rights, the contractor shall negotiate an agreement with the Original Equipment Manufacturer to obtain the documents or reverse engineer the task(s). The contractor shall include this information with their proposal and in accordance with 2.6.1.1. Warranty Reports shall be submitted by the contractor for all hardware and software installations in accordance with CDRL B008. Engineering drawings for modifications shall be submitted in accordance with CDRL A003. An Interim Support Items

List shall be submitted by the contractor for all major systems hardware modifications in accordance with CDRL C001. All documentation outlined in CDRL C004 and E003 through

E011 shall be updated or delivered, as applicable. All documentation acquired for modifications shall become property of the Government, inventoried and filed with the appropriate trainer documentation.

2.6.4 Installation of trainer modifications

Trainer modifications and upgrades shall be installed, as much as practicable, on a not to interfere with scheduled training basis. The contractor shall hold weekly progress meetings with the Government to discuss the status of all active modification efforts, trainer availability, ongoing maintenance, and any problems encountered.

2.6.5 Extensive Modification Efforts

Extensive modifications may require temporary reduction or stand-down of training operations.

The Government and contractor shall mutually agree upon these efforts. The contractor shall plan these efforts at least ninety (90) calendar days in advance, when practicable. The

Government retains the right to delay or reschedule planned modifications efforts due to operational and training requirements.

2.6.6 Acceptance Testing

The Government reserves the right to perform any acceptance tests to verify trainer performance and functionality as a result of any contractor installed changes or modifications. The contractor shall provide all necessary materials, equipment, and personnel to support Government test efforts.

2.6.7 Inspections

When the contractor makes changes or modifications to the trainer, pre-modification and…