Attachment V - Template for Task Order II - Final 02-22-2022 (WORD Ver.).docx

Task Order II: IDMS Operations and Maintenance Services

Problem Statement: Provide to DHS labor, hardware, middleware, software, interfaces, licenses and license maintenance, system preventative maintenance, corrective maintenance (break/fix), routine maintenance (software updates/code changes), warranties and services to sustain vendor’s Identity Enrollment System (IES), Credential Issuance and Management System, 400,000 identities and Hardware Security Module (HSM) with operations and maintenance (O&M) to maintain and enhance the functionality, reliability, availability, performance, stability, sustainability and security of the IES, CMS and HSM, using tiered Service Desk support for service requests, incident resolution and issue triage for application and system related issues. Vendor should consider the system will be deployed in a DHS provided cloud infrastructure and at a DHS provided data center. Vendor’s solution must support 99.95% operational availability.

ATTACHMENT V

TEMPLATE for SAMPLE TASK ORDER II

ATTACHMENT V

TEMPLATE for SAMPLE TASK ORDER II

I. Task Order Title [Propose a short title and/or general description of your understanding of items to be acquired.]

II. Introduction [Provide a short description of the requirements to be acquired.]

III. Background [From the Request for Proposal, provide your understanding of the Department specific background, how the requirement evolved; relationship to other projects; why work is needed, the outcomes of any research conducted to determine the viability and cost of different options for an IES and CMS solution. Summarize information which is essential for your understanding of the work and ensure technical information is understandable to potential readers of different disciplines.]

IV. Objectives [Provide a concise overview of your understanding of the Department goals and expectations as a result of this task order. It does not need to include a description of deliverables or requirements since these will be included in the “Specific Requirements” section below. Include the desired end result and your understanding of the expectations or goals.]

V. Scope [Describe general scope of the work to be acquired. Include a brief description of: size of the anticipated effort; summary of actions to be perform; results expected; and/or special areas of interest.]

VI. Requirements [Provide a performance-based narrative of the specific tasks, services and/or deliverables that will make up the SOW. Number the tasks sequentially, e.g. Task 1 and narrative, Task 2 and narrative, etc.]

For example:

Task 1 - Program and Project Management Support Task 2 - Operations and Maintenance Task 3 - Training and User Support

VII. CONSTRAINTS

[In any and known, use this section to list laws, rules, regulations, standards, technology limitations and other constraints that the service and/or contractor must adhere to or work under.]

VIII. PERIOD OF PERFORMANCE

[Indicate your understanding that the period of performance for this task order shall be one (1) year from Date of Award.]

IX. Milestones and Deliverables [From the Request for Proposal, provide your understanding of the Department’s schedule of milestones that will be used to monitor timely progress on the task order. Indicate number of days in calendar days unless otherwise noted. Include performance measures shall include routine elements such as specific project deliverables and all objectives and desired outcomes.]

For example: