TE 08 Key Contractor Personnel DRAFT.docx

2024 Housing Assession Services Technical Exhibit #XX Key Contractor Personnel

Key Contractor Personnel:

The following are considered key personnel by the government:

· Contract Program Manager for this contract.

The Contractor shall provide a Program Manager who shall be responsible for all work performed under this contract. The Program Manager is further designated as Key by the Government. The Program Manager shall ensure all aspects of the contract and associated task orders are being adhered to and serve as the single point of contact for the CO and COR for all issues, including supervisory/management of contractor personnel, human resource management, performance management, and quality assurance/quality improvement management.

The name of this person and an alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. Additionally, the Contractor shall not replace the Program Manager without prior approval from the CO. Any replacements to Key Personnel must be approved by the CO in writing 30 days in advance of any replacement. Any replacement must have equivalent or superior qualifications.

The program manager or alternate(s) must have full authority to act for the contractor on all contract matters relating to daily operation of this contract. During business hours of Monday through Friday 7 AM to 5 PM, the program manager or alternate(s) must be available to discuss problem areas within 60 minutes of FEMA’s request to meet and/or teleconference with Government personnel designated by the Contracting Officer. After business hours, weekends, and holidays; the manager or alternate(s) must be available within 60 minutes of FEMA’s request.

The program manager and alternate(s) shall be designated as key personnel and able to read, write, speak, and understand English.

The Offeror shall provide Key Personnel resumes as part of the proposal.

Identification of Contractor Personnel:

The contractor shall provide qualified personnel to perform all requirements specified in this PWS. Qualified personnel must have acceptable technical experience and education for their designated position. The contractor must not employ persons for work on this contract if considered by the Contracting Officer to be a potential threat to the health, safety, security, general well-being, or operational mission of FEMA or the population it serves.

All contractor personnel shall identify themselves as Contractors when their status is not readily apparent. Contractor personnel visiting government facilities shall wear a FEMA issued identification badge above the waist and below the neck displaying the contractor’s name, person’s name and photo, and the badge expiration date. Visiting contractor personnel shall comply with all government escort rules and requirements.

Contractor personnel shall comply with Government and DHS policies when visiting or working at Government facilities. The contractor appointed Program Manager shall ensure contractor employees understand and abide by the aforementioned Government and DHS policies. Furthermore, all contractor personnel shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.)

The Government may, at its sole discretion, via the Contracting Officer, direct the Contractor to remove any Contractor personnel from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

2024 IHP Field Services Contract Technical Exhibit #8

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