56D1E25C-D6F7-A070-782594700401C348.docx

QUESTIONNAIRE

Vendor Experience & Qualifications

1. Provide a brief history of your company.

2. Has the company been in business for at least 3 years?

3. Describe at least 3 projects of similar size, scope, and complexity completed within the past 3 years.

Project Management & Approach

4. Describe your proposed AV system design, including how it meets the functional requirements of the scope of work.

5. Provide detailed information on the proposed user interface.

6. Provide a detailed project timeline, including design, installation, commissioning, and training.

7. How do you manage scope changes and technical issues during installation?

8. Describe your on-site installation standards and how you ensure quality control.

9. Will you provide drawings, signal flow diagrams, and ceiling reflection plans?

10. What is your approach to safety during installation?

11. Will you use subcontractors, and if so, what are their qualifications?

Training, Support & Warranty

12. Describe the training program for staff/users upon completion of the installation.

13. What documentation (user guides, as-builts) will you provide?

14. What is your warranty policy, and what are your SLA terms for service calls?

15. Describe your Post-Installation Support. What is your troubleshooting response time?

16. Is the Vendor able to comply with all federal, state, and local regulations? Please answer yes or no. If not, please explain why.

17. Vendor affirms compliance with all Scope of Work Requirements, Terms and Conditions, Billing, and Insurance requirements (for the duration of the Contract and has attached a Certificate of Insurance (COI) as per Section 4.08 Insurance Requirements of Draft Contract and all contractual requirements.