47PB0024Q0001 RFQ Amendment 03 RFQ Attach 07 PWS Exhibit 20 KPI Calculations Sample 2023 12 15.xlsx

Summary

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1. Routine

KPI #1: Routine Service Requests

Task: The Contractor shall respond promptly to and complete routine work requests within 48 hours of notification (unless a written extension request is granted).

Objective: This KPI supports PBS’s efforts to remove barriers to its tenants' abilities to carry out the business of governance, by ensuring that corrective actions and / or repairs are quickly taken care of with minimal impact to facility operations.

Rating: Green Rating: 90 - 100%. Yellow Rating: 75 - 89%. Red Rating: Less than 75%.

CPARS: This metric supports justification that the Contractor is achieving or not achieving the CPARS evaluation factor on Cost Control & Quality.

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2. Preventative

KPI #2: Scheduled Preventative Maintenance

Task: The Contractor will complete all scheduled services such as PMs within the 1-month time frame and enter the data within 5 days after completion in the NCMMS.

Objective: This KPI supports PBS’s efforts to minimize unscheduled maintenance-related disruptions by ensuring that O&M contractors are conducting preventative maintenance actions in a timely, verifiable manner.

Rating: Green Rating: Completes all scheduled PMs by the end of month (based on the average of all PMs). Yellow Rating: Completes all scheduled PMs within 5 days of end of month (based on the average of all PMs). Red Rating: Fails to meet Yellow Rating.

CPARS: This metric supports justification that the Contractor is achieving or not achieving the CPARS evaluation factor on Cost Control & Schedule.

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3. Corrective

KPI #3: Corrective Maintenance and Repair

Task: The Contractor will enter corrective maintenance and repair data correctly and timely in the NCMMS.

Objective: This KPI supports PBS’s efforts to implement the national NCMMS, to predict equipment failure, forecast operations/maintenance budgets, and base facilities management decisions on quantifiable data.

Rating: Green Rating: 97 - 100% of all corrective maintenance and repair work orders list the asset for which the repair or corrective maintenance was completed. Yellow Rating: 80 - 96% of all corrective maintenance and repair work orders list the asset for which the repair or corrective maintenance was completed. Red Rating: Less than 80%

CPARS: This metric support justification that the contractor is achieving or not achieving the CPARS evaluation factor on Schedule & Quality.

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4. Preventative Sched

KPI #4: Preventative Maintenance Schedule

Task: The Contractor will ensure that the Preventive maintenance program data is complete and correct withing the NCMMS for all building systems equipment. All building systems equipment requiring regular recurring maintenance will have an approved Preventive Maintenance schedule set up in NCMMS.

Objective: This KPI supports PBS’s efforts to implement the national NCMMS, to predict equipment failure, forecast operations/maintenance budgets, and base facilities management decisions on quantifiable data.

Rating: Green Rating: 97 - 100% of all assets in the NCMMS either have scheduled approved Preventive Maintenance plans in place, or are marked as run to fail. Yellow Rating: 90 - 96% of all assets in the NCMMS either have scheduled approved Preventive Maintenance plans in place, or are marked as run to fail. Red Rating: Less than 90%

CPARS: This metric support justification that the contractor is achieving or not achieving the CPARS evaluation factor on Schedule & Quality.

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5. NCMMS Data Entry

KPI #5 – NCMMS Data Entry

Task: The Contractor will enter data correctly and timely in NCMMS.

Objective: This KPI supports PBS’s efforts to implement the national NCMMS, to predict equipment failure, forecast operations/maintenance budgets, and base facilities management decisions on quantifiable data. This KPI supports PBS’s efforts to implement the national NCMMS, to predict equipment failure, forecast operations/maintenance budgets, and base facilities management decisions on quantifiable data.

Rating: Green Rating: 97 - 100% data entry based on average NCMMS data input monthly. Yellow Rating: 80 - 96% data entry based on average NCMMS data input monthly. Red Rating: Less than 80%

CPARS: This metric support justification that the contractor is achieving or not achieving the CPARS evaluation factor on Schedule & Quality.

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6. Emergency CB

KPI #6: Emergency Call Back Requests

Task: The Contractor will respond to Emergency Call Back requests immediately (within the shortest possible time consistent with the mechanic's location), remain on the job until the emergency situation has been secured and adequate temporary repairs have been made, and seek approval if the emergency call back is expected to take more than two hours to resolve. Final repairs shall be completed within 48 hours (continuous time, including after hours and weekends) from identification of the problem unless an extension is approved by the CO or designee.

Objective: This KPI supports PBS’s goal to ensure the federal workplace is ready for normal operations at required start up times by ensuring that emergency maintenance is taken care of prior to tenant’s arrival.

Rating: Green Rating: 97 - 100%. Yellow Rating: 90 - 96%. Red Rating: Less than 90%.

CPARS: This metric supports justification that the Contractor is achieving or not achieving the CPARS evaluation factor on Cost Control & Quality.

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7. Urgent

KPI #7: Urgent Service Requests

Task: The Contractor will respond to Urgent Work Orders within 60 minutes during normal working hours, and remain on the job until the urgent repairs have been made.

Objective: This KPI supports PBS’s efforts to remove barriers to its tenants' abilities to carry out the business of governance, by ensuring that urgent repairs are quickly resolved with minimal impact to the facilities operations.

Rating: Green Rating: 95 - 100%. Yellow Rating: 85 - 94%. Red Rating: Less than 85%.

CPARS: This metric supports justification that the Contractor is achieving or not achieving the CPARS evaluation factor on Cost Control & Quality.

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8. Emergency

KPI #8: Emergency Service Requests

Task: The Contractor will respond to an Emergency Work Order immediately during normal working hours and remain on the job until the emergency situation has been secured and adequate temporary repairs have been made. Final repairs shall be completed within 48 hours (continuous time, including after hours and weekends) from identification of the problem unless an extension is approved by the CO or designee.

Objective: This KPI supports PBS’s efforts to remove barriers to its tenants' abilities to carry out the business of governance, by ensuring that emergency repairs are quickly resolved with minimal impact to the facility’s normal operations.

Rating: Green Rating: 97 - 100%. Yellow Rating: 90 - 96%. Red Rating: Less than 90%.

CPARS: This metric supports justification that the Contractor is achieving or not achieving the CPARS evaluation factor on Cost Control & Quality.

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9. Morning Reports

KPI #9: Morning Reports

Task: The Contractor will provide a detailed morning report in a timely manner to the Government Facility Manager.

Objective: This KPI supports PBS’s efforts to provide its facility managers with tools that will allow them to practice priority driven maintenance management decisions.

Rating: Green Rating: The Contractor provides a detailed morning report within two hours of daily start up. This report will include status of the operational status of all chillers/boilers and any HVAC equipment not in operational status. Yellow Rating: The Contractor provides the above information 95 - 99% of the time. Red Rating: The Contractor fails to meet Green or Yellow rating.

CPARS: This metric supports justification that the Contractor is achieving or not achieving the CPARS evaluation factor on Cost Control & Schedule.

Comments

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10. Monthly Reports

KPI #10: Monthly Reports

Task: The Contractor will provide the detailed monthly report in an approved format to the COR within 5 business days after the start of the subsequent month.

Objective: This KPI supports PBS’s efforts to provide its facility managers with tools that will allow them to practice priority-driven maintenance management decisions.

Rating: Green Rating: The Contractor provides a detailed monthly report within 5 business days after the start of the subsequent month 100% of the time. Yellow Rating: The Contractor provides the above information 95 - 99% of the time. Red Rating: The Contractor fails to meet Green or Yellow rating.

CPARS: This metric supports justification that the Contractor is achieving or not achieving the CPARS evaluation factor on Cost Control & Schedule.

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11. Building Inventory

KPI #11: Building Inventory

Task: The Contractor will continuously keep building systems equipment inventory up-to-date within the NCMMS.

Objective: This KPI is to ensure building equipment inventory is kept continuously up-to-date within the NCMMS.

Rating: Green Rating: The equipment inventory and preventive maintenance schedule in the NCMMS is updated with any newly added, replaced, or removed equipment within 15 days of installation by the Contractor. In the case of projects not completed by the Contractor, equipment inventory should be updated within 15 days of receipt of necessary information from the project team. Yellow Rating: The equipment inventory and preventive maintenance schedule in the NCMMS is updated with any newly added, replaced, or removed equipment within 45 days of installation by the Contractor. In the case of projects not completed by the Contractor, equipment inventory should be updated within 45 days of receipt of necessary information from the project team. Red Rating: Equipment inventory and preventive maintenance schedule information is not updated in the NCMMS within the Yellow timeframe.

CPARS: This metric supports justification that the Contractor is achieving or not achieving the CPARS evaluation factor on Schedule & Quality.

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