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MetLife Pet Group Direct Bill Notice of Responsibilities

Group Insurance Program (“Program”).

• Under the Program, as of the 1st day of December, 2024 (“Effective Date”), the U.S. based eligible employees and retirees (if applicable) who have U.S based eligible pets (“Employees”) of Franklin County

Board of Commissioners, an Ohio corporation (“Account”), will be able to apply for individual policies of pet insurance at discounted rates through MetLife Pet Insurance Solutions LLC, a Kentucky limited liability company (“MetLife Pet”). If agreed upon by Account and MetLife Pet, Account will provide MetLife

Pet eligibility files for Employees on the Effective Date and thereafter as agreed.

• MetLife Pet:

(a) will be solely responsible for deciding whether to issue or renew a policy under the relevant insurer’s underwriting guidelines and applicable law.

(b) reserves the right to offer pet insurance policies underwritten by insurance carriers outside of the MetLife family.

(c) will provide Account with advertising and enrollment materials for distribution to its Employees.

Customized materials must be pre-approved by MetLife Pet prior to use. Distribution of these materials is solely for the limited purpose to facilitate promotion of the MetLife Pet services and for no other purpose, and ownership of the MetLife Pet marks shall at all times remain vested with MetLife.

• Account agrees:

(a) to allow and facilitate ongoing communications promoting the Program by MetLife Pet to all Employees.

(b) if an “Eligibility File” is being sent, to promptly report to MetLife Pet changes in Employee status affecting eligibility via such Employee “Eligibility File”, with such data fields and according to the timing, method, and format as agreed to by the parties.

(c) if Account intends to use a third party administrator or any other third party (“TPA”) or if it currently uses a TPA and intends to switch the TPA, it will notify MetLife Pet of such intent with thirty (30) days prior notice.

(d) if Account uses a TPA in connection with its obligations, Account shall remain liable to MetLife Pet for the performance of the TPA. The TPA shall work under the control and direction of Account. Account shall be solely responsible for the payment, acts and/or omissions of the TPA. MetLife Pet shall have no liability with respect thereto. Account’s obligations under this subsection shall apply, without limitation, if MetLife Pet provides personal information of Employees directly to the TPA at the direction of Account.

(e) that during the term of this Agreement, it will not offer or promote to its Employees pet health insurance products that compete with those offered through the Program, without written notification to MetLife Pet of such. Account agrees that this is a material term of this Agreement.

(f) If Account is represented by an insurance agent or broker for purposes of the Program, MetLife Pet may enter into a separate agreement with such agent or broker pursuant to which MetLife Pet may pay commission. Account agrees to inform MetLife Pet within thirty (30) days of the termination of its relationship with such agent or broker. If Account terminates the broker of record status, Account agrees to give MetLife Pet at least 60 days’ advance written notice prior to giving a new broker or agent broker of record status.