40DHHS-S3547 - Clarification on Question 128.docx

This is a clarification document for the 40DHHS-S3547 CLIC's Software System contract opportunity issued by a state Department of Health and Human Services. The document addresses Question 128 regarding external user frequency and system access requirements. The agency requires a software system capable of supporting approximately 6,000 concurrent users, consisting of registrants and technicians. The system must accommodate two distinct user groups with different access patterns: 3,000 technologists/technicians who will log in once every two years to renew their licenses, and 3,000 registrants who will access the system approximately four times per year to process applications for new equipment, renew machines, and update information.

The clarification provides critical technical specifications for system capacity planning and performance requirements. Vendors responding to this solicitation must ensure their software solution can handle the specified user load and accommodate the varied access patterns, with particular attention to supporting seasonal usage spikes from the registrant population and infrequent but regular access from the technician population. The document does not address pricing, set-asides, incumbent information, or funding sources in this clarification response.