18-Appendix N – ITIL® Process and Project Management Standard.pdf
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- Attached to
- Family Medical Leave Assistance
- Solicitation number
- BYZ25 - 00028078
- Issued by
- Dallas County, Texas
About this file
This document is an Appendix from a City Information Technology Services department detailing ITIL® V3 Process and Project Management Standards. The document provides three comprehensive framework diagrams for Incident Management, Change Management, and Release Management processes, which outline the detailed workflow steps for each IT service management function. Proposers are required to interoperate and be compliant with these City IT Service Management Standards, which include specific processes for handling incidents, managing changes, and managing software/system releases.
The Project Management Methodology (PMM) 2014 is based on the Project Management Institute's Project Management Body of Knowledge (PMBOK) and was developed internally by ITS subject matter experts. The methodology is designed to be easy to understand, agile, and flexible, with comprehensive documentation. Key objectives include providing a mechanism for executive oversight, engaging the Project Management Office for active project monitoring, and establishing a standardized format for project status reporting across all Information Technology Services projects.
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Appendix N – ITIL® Process and Project Management Standard
ITIL® V3 Process
Proposers are required to interoperate and be compliant with City IT Service Management Standards including:
Incident Management Change Management Release and Deployment Management
City Incident Management Framework 1.0+
Change Management Framework 1.0
Release & Deployment Framework 1.0
Project Management Methodology (PMM)
PMM is a formal methodology for the management and delivery of Information Technology projects performed by the City’s Information Technology Services department. PMM 2014 utilizes a Project Management Institute (PMI®) Project Management Body of Knowledge (PMBOK) as its guiding framework. Developed internally by a team of ITS subject matter experts, this specific methodology is approved by ITS executive management.
Design of PMM 2014 includes the following objectives:
Easy to understand and easy to use.
Includes comprehensive documentation to assist in the user’s understanding and effective use of the methodology.
Agile and flexible based on the characteristics of each project.
Includes a mechanism to assist and engage the ITS Assistant Director(s) responsible for IT project delivery to confirm / enforce its adoption and use.
Includes a mechanism to assist and engage the ITS Project Management Office in its performance of active project management oversight of all ITS projects throughout the life cycle of each project.
Provides a common format for all project status reporting regardless of the intended audience of the report.
File details come from the government source that posted it. Updated .