1.1.3 - DRAFT PWS CNRJ Watch.docx

Commander Naval Region Japan (CNRJ), N37 Emergency Management Program Performance Work Statement (PWS) – Region Watch Stander Services

PERFORMANCE WORK STATEMENT

REGION WATCH STANDER SERVICES

1. Description of Services / Introduction:

As an Echelon 3 organization under Commander, Navy Installations Command (CNIC), Commander, Navy Region Japan (CNRJ) operates a Regional Operations Center (ROC) which provides a central location to monitor, collect, and share information using knowledge management systems to maintain situational awareness, disseminate public information & warning, maintain operational communications, and conduct operational coordination & planning. The ROC serves as the primary Command, Control, & Communications (C3) facility for the Region Commander. Calls are received from various military commands above, adjacent and subordinate to CNRJ. CNRJ ROC is staffed 24 hours a day, 365 days a year.

2. Purpose:

The purpose of this Performance Work Statement (PWS) is to provide detail on the services required to sustain one (1) continuous (24/7) region ops center watch stander staffing to the ROC under the N37 Emergency Management Department within CNRJ. In addition to the tasks specified below, the contractor will provide reports to the ROC Manager on training, overall manning and scheduling of contract watch standers.

3. Specific Task Explanation:

3.1 Region Ops Center Watch Stander

Provide continuous 24/7, on-site support.

Contractor receives emergency and non-emergency reports by telephone, mobile radio, mobile data computers or automatic alarms. Based on the nature of the communication content, determines the urgency level and routing process to document and relay information received, and to create and send reply communications. Obtains essential information, creates informational summaries, and disseminates information following SOPs and protocols. Communicates via phone, internet, and radio with supported entities as well as higher and adjacent headquarters. Maintains constant coordination with CNRJ installation commands, installation Emergency Operations Centers (EOC), higher headquarters command personnel, adjacent command personnel, and host nation emergency and operational command personnel, and emergency dispatch centers. Receives and responds to Requests For Support (RFS) and Requests for Information (RFI).

The contractor operates a variety of computing and communications equipment such as telephones (secure and non-secure), Enterprise Land Mobile Radio (ELMR), and computers with general and specialized software common to emergency operations centers. Communications are made at both the unclassified and classified levels (SECRET). Responsible for proper communications necessary to ensure accurate receipt and transmission of operations information.

A. Specific duties and responsibilities include, but are not limited to:

1) Communications Monitoring. Contractor watch standers in the ROC monitor unclassified and classified (SECRET) communications via phone, radio, and a variety of internet based platforms and software including:

a) Phones (DSN, Cell, Satellite, ViPR, STE, CENTRIX, and VOIP)

b) Radios (ELMR, public FM)

c) Platforms (NIPR & SIPR email, MAVEN, C4I)

2) Situational Awareness Support (SAS). The General SAS requirement shall be filled in the Region Operations Center (ROC) to support the monitoring, collection, and sharing of all aspects of information and knowledge management using systems at the ROC. The requirements include maintaining 24/7 Situational Awareness (SA) and Situational Understanding (SU), in accordance with the Commander’s Critical Information Requirements (CCIRs), local directives and Standard Operating Procedures (SOPs).

a) Commanders’ Critical Information Requirements (CCIR) and Priority Intelligence Requirements (PIR). Contractor receives and transmits CCIR and PIR following SOPs and instructions.

b) Provide 24/7 flow of information within the Region and with other Echelon II, III, and IV commands.

c) Receives, analyzes, and disseminates information from an unlimited number of contacts for many purposes, including but not limited to RFS/RFI, CCIR/PIR, Special Incident Reports (SIR), alerts and warnings, informational inquiries, official notifications, and administrative communications.

d) Provide immediate notification to the Chain of Command as identified in applicable instructions, of any pertinent information identified in the SOPs or standing orders, paying particular attention to designated CCIRs

e) Support command decision processes and communicate electronic data to multi-service, multi-agency nodes across the entire all-hazards/all-threats spectrum of shore and afloat operations

f) Receive/transmit orders.

g) Assist the CNRJ operations team to direct/facilitate/coordinate manpower, equipment and resources ashore during daily and crisis operations.

h) Receive/transmit orders using email, phones, and Command & Control Official Information Exchange (C2 OIX). Screens, categorizes, and reformats all incoming message traffic for distribution.

3) Request For Support (RFS) & Requests For Information (RFI). Monitors C4I RFS/RFI module. Responds to RFS/RFI acknowledging receipt, creates a summary of the request, and forwards the summary to appropriate entities.

4) Mass Warning and Notification (MWN). Monitors MWN recommendations from HHQ and other predictive services (e.g. weather forecasters). Monitors, documents, and forwards MWN published by CNRJ installations and HHQ. Creates and releases MWN on behalf of CNRJ (e.g. emergency recalls). In the event that an installation is incapable of making timely MWN, RWO creates and releases MWN on behalf of the Installation Commanding Officer (ICO).

5) Access Control. This contract is co-located with the Commander Naval Forces Japan (CNFJ) Forces Watch Officer. Assists the Force Watch Officer in answering requests for access to the ROC, Operations Command Center (OCC) and N3/5/7 secure spaces. Follow local Security procedures and support USN Information Assurance (IA) requirements to ensure the security and integrity of the ROC as per directive and instruction.

6) Equipment and Systems Operational Status. Conducts a series of daily and weekly operations checks of all equipment, systems, and peripheral items assigned to the ROC. Documents operations checks using online status platform. Creates and submits service requests for inoperable or malfunctioning equipment or systems. Comply with all regulations and policy governing secure communications equipment and procedures, including but not limited to Personally Identifiable Information (PII), and information protected under the Health Insurance Portability and Accountability Act (HIPAA).

7) Support Force Watch Officer. RWO and FWO are mutually supportive, assisting each other during emergent situations where communications may exceed their individual capability (e.g. answer phone calls, assist in making basic notifications, answering calls during bathroom breaks).

8) Training and Exercises. RWO participates in and supports region and installation training and exercises (e.g. all-hazard exercises, major shipboard fire exercises, CNIC and other HHQ training, and local training). RWO must complete contractor monitored and individual effort training requirements prescribed in the ROC RWO PQS.

9) Contractor may be required to relocate to Emergency Relocations Sites (ERS) in the event the primary location becomes untenable and as part of a Continuity Of Operations (COOP) relocation. ERS for this function are aboard Commander Fleet Activities Yokosuka.

10) Administrative.

a) Maintains logs, forms, written records of inbound and outbound communications. Tracks status of RFS/RFI using C4I and other platforms.

b) Tracks RFS/RFI, and provides BWC summaries of RFS/RFIs.

c) Maintains and updates emergency notification rosters, communications plans, and recall information as required.

d) Contractor staff must clean and sanitize their work stations and surrounding areas at the conclusion of each shift, prior to turning over to the next shift.

e) Contractor must conduct a formal turnover of duties, at the ROC work station, to their replacement at the conclusion of their shift prior to departing the ROC

11) General requirements.

a) During emergencies, contractor may be required to work long periods without breaks.

b) Contractor must stay in or around the ROC and adjacent bathroom facilities, and are not permitted to leave the ROC while on shift. Meal breaks are the responsibility of the contractor to cover and schedule around in order to ensure full coverage 24/7.

c) Contractor must be able to write and speak English clearly and distinctly so that they are easily understood over the telephone and radio and documentation is easily readable.

d) Contractor must be able to clearly hear conversations over the phone, radio and telephone-operator headsets. Contractor may use hearing correction devices to augment their natural hearing in order to meet this requirement.

12) Other Requirements.

a) All personnel must be a U.S. Citizen and possess a SECRET security clearance to enter the ROC and to access the systems and information required for ROC watch standers.

b) One (1) region watch stander is expected to maintain a continuous (24/7) presence regardless of weather conditions.

c) Contractor is required to successfully complete the Commander, Navy Region Japan ROC Training Program and complete their assigned duty task list and fulfil the professional qualification standard for CNRJ ROC Watch Standers within 60 day of initially reporting aboard.

d) Contractor is responsible for conducting ROC PQS training and scheduling On the Job Training (OJT) for newly hired contracted staff, at the expense of the contractor.

e) Contractor is required to be trained as a ROC RWO as prescribed in the ROC RWO PQS. Prior to first day of training in the ROC, the contractors must have completed FEMA Independent Study (IS) courses including IS-100, IS-200, and IS-700). Additional FEMA IS training may be conducted during working hours by the RWO as time and taskings allow.

f) Contractor’s local representative will communicate with the ROC Manager as the primary CNRJ Technical Point Of Contact (TPOC).

g) The Regional N37 will serve as the Government representative responsible for performance evaluation in accordance with the PWS

h) Contractor Personnel should possess the following Professional Qualities:

· Ability to work as part of a multi-disciplinary team and provide insight and opinions to the Government led team,

· Professionalism, personal initiative and demonstrated good judgment,

· Outstanding organizational skills, attention-to-detail and the ability to prioritize, meet deadlines and work under constant pressure,

· Skill in applying complex fact-finding, analytical, and problem-solving methods and techniques,

· A high-level of ability in interpersonal relations and persuasiveness to gain acceptance of ideas and proposals and maintain a harmonious workplace,

· Skill in written and oral communications sufficient to prepare and present findings and recommendations, develop and present briefings/training, and prepare technical reports.

· Ability to multi-task to work simultaneous projects.

· Ability to communicate and brief senior Government Officials in a clear and concise manner.

4. Quality Assurance Surveillance Plan (QASP)

5. Deliverables:

Region watch stander services performance goals are established with the threshold below and in accordance with CNIC/CNRJ Professional Qualifications Standards (PQS) for Shore Operations center Region Watch Officers. Quantity and frequency of watch stander services provided will vary based on incoming demand for services.

Contractor shall provide outputs associated with the tasking listed below to include, but not limited to, MS power point briefings, MS Word documents and reports, MS Excel spreadsheets, MS Access databases, C4I Suite / SharePoint products, and emails. Specific deliverables is listed within section 3, and general required deliverables under this PWS include:

Zero deficiencies – delivered on-time and revised as necessary

100% Inspection

Typically, initial voice notifications following calls and alarms completed within five (5). Written notifications following calls and alarms completed within 60 minutes.

100% Inspection

6. Personnel Security Requirements:

Contractor personnel performing under this contract will be U.S. Citizens and ARE required to possess a current, valid SECRET clearance.

Work under this PWS is classified:

7. Hours of Operations:

The customer’s hours of operation are 24/7/365.

8. Government Furnished Property, Material, and Services:

The Government will furnish necessary workspace for all required Contractor personnel providing service on this PWS in section 3 to include desk space, telephones, computers, radios, administrative supplies, cleaning/sanitation supplies, and other items necessary to operate a region watch assigned in the ROC.

9. Place of Performance:

Support by the contractor for this task will be provided on site at Commander, Fleet Activities Yokosuka. This task cannot be completed remotely. The contractor will provide monthly reports and briefs to the COR located at the same location.

10. Recommended knowledge, experience, and skills:

In addition to the requirements for US citizenship, and possession of a valid SECRET security clearance, ideal candidates to perform this contract include the following recommended knowledge, skills, and experience:

A. Knowledge of standard USA emergency operations centers procedures and protocols, including the National Incident Management Systems (NIMS) and Incident Command System (ICS). Knowledge of DoW or DON operations centers, and watch floor operations is ideal.

B. Knowledge of DoW or DON operations, organizational structure, customs and courtesies is ideal.

C. Skill analyzing information and making recommendations under rapidly changing conditions, as well as skill in articulating complex issues and resolutions both verbally and in writing is ideal.

D. Skill in working harmoniously with others in a hectic enclosed workspace is ideal.

E. Experience working in a fast paced, multi-cultural, emergency response or support organization is ideal.

F. Experience briefing senior military and civilian officials is ideal.