1.1.3 DRAFT PSNS_TASK Clerical.docx

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N00406 JAPAN SUPPORT SERVICE(S)- REGION
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N0040626REGION
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This is a Performance Work Statement (PWS) for Clerical Support Services at Puget Sound Naval Shipyard Detachment Yokosuka Facility in Japan (SLIN 3005AG). The PWS outlines comprehensive clerical and administrative support requirements for temporary duty (TDY), temporary additional duty (TAD), and permanent change of station (PCS) personnel at the facility.

The contractor shall provide permanent change of station sponsorship duties, in-brief assistance for travelers, metrics compilation, and visitor management and tracking. Additional responsibilities include maintaining recall lists, non-evacuation orders (NEO), visitor passes, SOFA forms, and lockers; managing informational files regarding local attractions; creating media presentations on policy and guidance; entering and tracking Defense Travel System (DTS) information and FAR/BCAPS data; and providing backup support as Area Orientation Liaison and Host team lead. The contractor must meet arriving personnel at Narita and Haneda International airports, provide welcome briefings, arrange transportation from airports to lodging and work locations, coordinate with US Embassy and Japan Immigration offices, assist special needs travelers, and facilitate material courier transfers. General administrative services including copying, filing, shredding, delivery, and pickup are required. The contractor must provide delivery services to personnel under restriction of movement (ROM), possess area knowledge of local hospitals, lodging, and attractions, and hold a valid 4EJ SOFA driver's license for government vehicle operation. Personnel must be on-site Monday through Friday, excluding federal holidays, during working hours, with availability for emergency diversion as needed. The contractor is responsible for employee supervision, safety compliance, accident reporting within 24 hours, obtaining required certifications and licenses, and attendance at post-award conferences and progress meetings at no additional cost to the Government.

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Attachment 12

PERFORMANCE WORK STATEMENT

PUGET SOUND NAVAL SHIPYARD DETACHMENT YOKOSUKA

FACILITY SUPPORT SERVICES: Clerical (SLIN 3005AG)

1.0 SCOPE

This Performance Work Statement describes the efforts required by the Contractor to provide clerical support for Puget Sound Naval Shipyard Detachment at Yokosuka, Japan (PSNS&IMF). Contractor personnel shall possess the necessary clerical knowledge and skills required to carry out all assigned duties identified herein.

2.0 APPLICABLE DOCUMENTS

COMNAVFORJAPANINST 1020.3 Latest Edition (civilian clothing) COMFLEACTINST 5800.2 Latest Edition (vehicle code for CFAY) COMNAVFORJAPANINST 5800.9 Latest Edition (vehicle operations) COMFLEACTINST 3140.1 Latest Edition (tropical cyclone & storm plan) 29 CFR Part 1910 - Occupational Safety and Health Administration (OSHA) General Industry Standards 29 CFR Part 1915 - Occupational Safety Standards for Shipyard Employment OPNAVINST M-5090.1 Latest Edition (environmental readiness program)

3.0 REQUIREMENTS

TASK 7: CLERICAL SUPPORT SERVICES. Contractor shall provide clerical support for TDY/TAD and PCS personnel such as:

· Perform in bound permanent change of station (PCS) sponsor duties for all detachment employees.

· Assist with daily in-brief of travelers

· Compile metrics as assigned to support the WFS and detachment management (e.g. visit tracking, emergency contact/location list, medical information envelopes, etc.

· Manage WFS office visitors by tracking and directing visitors to the appropriate PSNS&IMF manager for problem resolution

· Maintain the recall list, updating weekly to ensure accuracy,

· Maintain and ensure NEO is completed and up to date for each personnel

· Route various types of forms: to include visitors pass and SOFA forms

· Issue and receive lockers and maintain up to date listing of locker usage/ownership

· Maintain the informational files regarding “Things to do in Japan” by researching new items, and updating/restocking the flyers

· Create and maintain media presentations regarding policy, guidance or “Things to do in Japan” as assigned

· Data entry/extraction of Defense Travel System (DTS) information in support of WFS/Detachment office

· Schedule/arrange charter bus services to support arriving/departing travelers with concurrence from the WFS Manager or Contracting Officer Representative (COR)

· Contact Lodging vendors to validate TDY employees’ location

· Maintain “hard copy” library of relevant Policies and Instructions (CFAY, CNFJ, PSNSIMF, DoD, etc.)

· Gain and maintain the ability to enter and track FAR’s and BCAPS.

When required, provide back up support as Area Orientation Liaison and Host team lead:

· Meet arriving personnel (travelers) at Narita/Haneda International airports

· Provide Welcome Brief to travelers which shall describe assigned lodging, location of muster for next work day, emergency contact information, food choices for evening meal, opportunity to obtain funds before leaving airport

· Assist travelers with transportation arrangements from airport to assigned lodging

· Assist travelers with transportation from assigned lodging to muster location for next work day

· Assist travelers with transportation and guidance to and from US Embassy, Japan Immigrations

· Assist special needs traveler (e.g. medical limitations) from assigned lodging to airport

· Assist arriving Material Courier (Traveling Saint)

· To deliver material to designated Materials Point of Contact (POC) by establishing contact to arrange a transfer point

· OR meet a Traveling Saint at the airport to take possession of material and deliver material to designated Material POC (note: material received will be sized appropriately for one personnel to transport).

· Provide general administrative services to include (copy, file, shred, deliver, pick-up, etc.) in direct support of Work Force Support (WFS) office.

· Contractor to provide delivery services to personnel subject to restriction of movement (ROM). Delivery services may include food, beverages, medical equipment, etc.

Personal guides are not authorized. All host services will be assigned by Host team lead. Contractor must have area knowledge and insights to local hospitals, local lodging accommodations, US Embassy, Japan Immigrations, local sites/events/attractions.

The Contractor shall possess a valid driver’s license (4EJ (SOFA)) to operate a government vehicle for purposes of transporting passengers from government facility to designated lodging facility, transport Traveling Saint to designated transfer point, pickup and delivery of material for Traveling Saint, and for pickup and delivery of basic necessities (included, but not limited to food & beverage, personal care products, and health products) for personnel who are subject to ROM.

The contractor must be on site M-F, excluding federal holidays listed in Master PWS, during working hours.

In case of an emergency condition, requiring immediate attention exists, or contractor support, the Contractor shall divert the workforce, or such part thereof, to meet the condition. When these employees are no longer needed for the special work, they shall be directed by the Contractor to return to their normal work. No additional cost shall be charged the Government for the diversion, and the Contractor shall not be penalized because the normal daily work which otherwise would have been performed during the interval has been neglected.

3.1 CONTRACTOR RESPONSIBILITIES

a. The Contractor shall be responsible for the control and supervision of Contractor personnel performing under this effort. This includes Contractor employee leave and timekeeping issues. The Contractor is responsible for properly training its employees to recognize the scope of their duties before they commence work on a PWS. Contractor personnel must be qualified to perform the duties of their assigned labor classifications at the beginning of the PWS.

b. The Contractor shall be responsible for compliance of employees with all safety regulations while working on a Government site. All accidents which may arise out of, or in connection with, performance of required services that result in injury, death, or property damage shall be reported in writing to the Procuring Contracting Officer (PCO) and cognizant Contracting Officer Representative (COR) within 24 hours of such occurrence. Reports shall cite the applicable PWS number and give full details of the accident, including statements from witnesses. These procedures shall also apply to any claim made by a third party against the Contractor as a result of any accident that occurs in connection with performance under this contract.

c. The Contractor shall be responsible for obtaining any certifications and licenses that may be required for performance under this contract.

d. The Contractor shall attend all post award conferences and periodic progress meetings convened by the Contracting Officer or Contracting Officer's Representative. Meeting attendance and resolution of any outstanding issues shall be at no additional cost to the Government.

e. The Contractor shall promptly remove, or deny access to, any Contractor personnel whose conduct is determined by the Contractor or COR to be inconsistent with the best interests of the Government. The Contractor shall continue to perform contract services following the removal of, or denial of access to, said personnel.

f. The Contractor shall have a COMFLEACT Yokosuka supplied 4EJ license and be authorized to operate <2,000lb Government owned trucks, if necessary, for transport of material. Contractor’s personnel carrying out TASK 7 will possess operator’s permits for government-provided light trucks or sedans shall possess a valid USFJ Form 4EJ, US Forces Japan Operator’s Permit for Civilian Vehicle.

3.2 CONTRACTOR LIABILITY

During periods when access to Government material is granted, the Contractor shall exercise precautions necessary to prevent loss or damage due to theft, carelessness, vandalism, or any misuse. The Contractor shall report in writing all cases of loss, damage, or destruction of Government Property Furnished to the COR as soon as such facts become known, or when requested by the COR.

3.3 WORKING HOURS

a. This is the anticipated shift: 1st Shift 0700 to 1530. Sunday to Saturday. Working hours outside of the anticipated shift may be required. Workforce Support requirements will fluctuate resulting from the influx of PSNS personnel temporarily assigned to Yokosuka for shipboard availability periods.

3.4 CONTRACTOR PROVIDED MATERIAL, SUPPLIES AND EQUIPMENT

The Contractor shall provide the following as required by efforts under individual PWS.

a. When required by local or federal regulations, site personnel shall wear ANSI rated safety glasses, safety shoes, hard hats, and earplugs furnished by the Contractor.

4.0 GOVERNMENT FURNISHED PROPERTY

The government will provide all office equipment, personal computer (PC), printers and copiers, telephone and fax machine equipment, forklifts and work spaces at PSNS Detachment Yokosuka, Japan. Personal or company use of phones, utilities, computers, printers, copiers, etc., not directly related to required services is strictly prohibited. Contractor shall not remove any government-furnished equipment or supplies from the worksite without the express written permission of the Contracting Officer

4.1 ACCESS TO GOVERNMENT FACILITIES

The normal places of performance are building F-157 Main Floor Detachment spaces & 3rd Floor Detachment office area, Puget Barge Facilities YR-85, 95 and 96, Building 5218 1st Floor, Building-1841 2nd floor, Buildings 5230, 5233, 1235, portable office trailers, 5014/5014 annex, Building J-12 Modular, Trailer 20 on berth 10, J-12 Paint Shop, J-38 Warehouse, Building 5243, Building 5016 Woodshop, J-11 Warehouse, CVN Hanger Bay Offices. Customer Address: Puget Sound Naval Shipyard and IMF, 1400 Farragut Avenue, Bremerton, WA 98314-5001

The Contractor is responsible for providing information to the Government facility representative necessary to obtain clearances, permits, and security badges which will allow Contractor personnel access to work sites. This shall include any police checks or other requirements of the badge issuing activity. Further, the Contractor is responsible for ensuring security badges are promptly returned to the issuing activity upon termination of an employee or completion of a given project. The Contractor will be issued security badges and operation permits after clearance has been granted to access the base.

5.0 DELIVERABLES

5.1 MONTHLY STATUS REPORT

The Contractor shall submit a monthly status report to the ACOR no later than the 10th working day of the following month that includes all activity on the PWS.

6.0 SECURITY

Personnel shall be a U.S. citizen and possess a minimum of a CONFIDENTIAL clearance in order to access workspaces.

7.0 PERFORMANCE BASED REQUIREMENTS

The Contractor’s performance under this PWS will be evaluated in the following areas:

The following four (4) level assessment rating system will be used to evaluate a contractor’s performance.

PERFORMANCE ELEMENT
PERFORMANCE REQUIREMENT
SURVEILLANCE METHOD
ACCEPTABLE QUALITY LEVEL
INCENTIVES/ DISINCENTIVES
Personnel
Qualified staff provided within the timeframes specified in the PWS.
Verification by the ACOR.
Greater than 95% of the PWS start dates are met by staff qualified to meet the specified task objectives.
Past performance will be considered in determining future PWS awards.
Contract Deliverables
Contract deliverables furnished as prescribed in the PWS, CDRLs and PWSs.
Verification by the ACOR.
Greater than 95% of the deliverables submitted timely and without rework required.
Past performance will be considered in determining future PWS awards.
Overall Contract Performance
Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the ACOR’s annual performance report.
Assessment by the ACOR.
All performance elements rated Satisfactory (or higher).
Past performance will be considered in determining future PWS awards.
Invoices
Invoices in accordance with contract procedures are timely and accurate.
Review and acceptance of the invoice.
100% of the invoices are timely and accurate.
Past performance will be considered in determining future PWS awards.

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