08 - Offeror Response Worksheet_Revised 2.6.26.docx

Request for Proposals for

[PORTFOLIO NAME]

Issued by the State of [Lead State] Solicitation Number: [#######]

Request for Proposals for

ELECTRONIC MONITORING

Issued by the State of Nevada Solicitation Number 99SWC-S3474 Attachment 08

OFFEROR RESPONSE WORKSHEET

Offeror must provide complete and succinct responses to each item below. Insert your responses into this worksheet directly below each question or prompt. While supplementary marketing materials are neither requested nor desired, Offeror should provide all information necessary to demonstrate Offeror’s ability to meet the requirements of this RFP and the RFP’s Scope of Work.

I. RESPONSE TO MANDATORY MINIMUM REQUIREMENTS

A. OEM (Original Equipment Manufacturer) must have three (3) years’ experience demonstrating the ability to provide the Electronic Monitoring equipment and monitoring services to the criminal justice marketplace. Offerors must respond with a written narrative confirming three (3) years’ experience.

B. Offeror must declare that all current products and services meet CJIS and FCC requirements as referenced in Attachment 02, SOW. . Offerors must respond with a written narrative confirming CJIS and FCC requirements are being met.

C. Offeror must provide Nationwide Services (including Hawaii and Alaska). Offerors must describe their ability to provide services outside of the United States, e.g. US Territories and Canada. Offerors must respond with confirmation of Nationwide Services, and their ability to provide services outside of the United States.

D. Technology. Offerors must provide the necessary documentation to meet the Information Technology Security Requirements in Attachment 02, III. Offerors who fail to meet this requirement will be deemed non-responsive. Offerors shall describe the measures taken to protect sensitive Participating Entity and Client information.

II. RESPONSE TO TECHNICAL CRITERIA

SECTIONS A, B, AND C SHOULD BE COMPLETED ACCORDING TO THE CATEGORY(IES) TO WHICH YOU ARE RESPONDING:

A. Scope of Work – Category 1: GPS (offerors are required to answer all questions if proposing for GPS Services)

1. Describe your plan for meeting the Master Agreement Objectives identified in Attachment 02, Scope of Work.

2. Describe the hardware you propose to meet the requirements of the SOW, including battery life.

3. Describe your software system (web-based applications, smart phone applications). Describe unique design features that ensure accuracy and/or speed of reporting. Include a description on Priority Communication or similar features.

4. Describe the alerts that can be set up (location, time constraints, tamper alerts, low battery, etc.). Describe the process for setting system alerts for violations (curfew, zone, tamper). Include the alert intervals and how long it will take for the hardware to communicate with the software. Describe how the technology reduces false tampers and ensures accurate alert notification.

5. Describe the process for how you set up maps (e.g. exclusion zone, customizable, pre-loaded?)

6. Describe your customizable reporting. How does the reporting work with court requests and chain of custody requirements for legal purposes.

7. Describe how often the device collects a point and reports the location within a set time frame.

8. Describe your Customer Service, including at least the following:

a. Hours of operation

b. Order procedures (how long to respond to order, delivery time frame). Delivery time after receipt of order? Describe online ordering procedures.

c. Product request response time (what is kept on hand at office vs ordering products) – inventory on hand

9. How do you comply with local and state regulations (what type of research do you conduct when working with a new entity?)

10. Describe the on-boarding process for new Participating Entities.

11. Describe the on-boarding process for new Clients. Include any installation information that may apply.

12. Provide screenshots showing the functionality and user experience of the web-based platform and the mobile platform.

13. Attach the Service Level Agreement for the GPS product(s) you are proposing.

B. Scope of Work – Category 2: RF (Offerors are required to answer all questions if proposing for RF Services)

1. Describe your plan for meeting the Master Agreement Objectives identified in Attachment 02, Scope of Work.

2. Describe the hardware you propose to meet the requirements of the SOW, including battery life.

3. Describe your software system (web-based applications, smart phone applications). Describe unique design features that ensure accuracy and/or speed of reporting.

4. What are the number of settings and general distances of the available range settings of the proposed RF system?

5. Describe the alerts that can be set up (time, tamper alerts, low battery, etc). Describe the process for setting system alerts for violations (curfew, tamper). Include the alert intervals and how long it will take for the hardware to communicate with the software. Describe how the technology reduces false tampers and ensures accurate alert notification.

6. Describe your customizable reporting. How does the reporting work with court requests and chain of custody requirements for legal purposes.

7. Describe your Customer Service, including at least the following:

a. Hours of operation.

b. Order procedures (how long to respond to order, delivery time frame). Delivery time after receipt of order? Describe online ordering procedures.

c. Product request response time (what is kept on hand at office vs ordering products) – inventory on hand.

8. How do you comply with local and state regulations (what type of research do you conduct when working with a new entity?)

9. Describe the on-boarding process for new Participating Entities.

10. Describe the on-boarding process for new Clients. Include any installation information that may apply.

11. Provide screen shots showing the functionality and user experience of the web-based platform as well as the mobile platform.

12. Attach the Service Level Agreement for the RF product(s) you are proposing.

C. Scope of Work – Category 3: Alcohol Monitoring GPS (Offerors are required to answer all questions if proposing for any Alcohol Monitoring Services. Furthermore, the Offerors shall distinguish which Alcohol Monitoring Services apply to each of the subcategories (CAM/TAC or RAM)

1. Describe your plan for meeting the Master Agreement Objectives identified in Attachment 02, Scope of Work.

2. Describe the hardware you propose to meet the requirements of the SOW, including battery life.

3. Describe your software system (web-based applications, smart phone applications). Describe unique design features that ensure accuracy and/or speed of reporting.

4. Describe the alerts that can be set up (time, tamper alerts, positive result, low battery, etc.). Describe the process for setting system alerts for violations. Include the alert intervals and how long it will take for the hardware to communicate with the software. Describe how the technology reduces false tampers and ensures accurate alert notification.

5. Describe your customizable reporting. How does the reporting work with court requests and chain of custody requirements for legal purposes.

6. Describe your Customer Service, including at least the following:

a. Hours of operation.

b. Order procedures (how long to respond to order, delivery time frame). Delivery time after receipt of order? Describe online ordering procedures.

c. Product request response time (what is kept on hand at office vs ordering products) – inventory on hand.

7. How do you comply with local and state regulations (what type of research do you conduct when working with a new entity?)

8. Describe the on-boarding process for new Participating Entity.

9. Describe the on-boarding process for new Clients. Include any installation information that may apply.

10. Provide screen shots showing the functionality and user experience of the web-based platform as well as the mobile platform.

11. Attach the Service Level Agreement for the Alcohol Monitoring product(s) you are proposing.

ALL QUESTIONS BELOW MUST BE ANSWERED REGARLESS OF THE CATEGORY(IES) TO WHICH YOU ARE RESPONDING.

D. Customer Satisfaction.

1. Provide evidence of your customers’ satisfaction with your product or services.

a. Client retention rate during the past 3 years

b. Customer surveys/references

c. Vendor performance ratings

2. Provide a brief history of your company.

3. Describe your company’s growth during the past three years.

4. Describe your company’s experience performing the same or similar Scope of Work or providing the same or similar Deliverables to other public sector customers.

E. Describe what, if any, software integration support that can be provided by the Contractor to integrate with a State’s Offender Management System, if the State chooses to.

F. Describe what, if any, artificial intelligence technologies you will be using in your performance of a Master Agreement resulting from this RFP and how and for what purposes such technologies would be used. Include any future plans for use of AI for products and/or services.

G. Describe the supply chain for electronic monitoring equipment. How long is the lead time to acquire equipment? Where is it shipped from. Are the products made outside of the USA?

H. Quality Assurance and Hardware Returns.

1. What are your quality assurance measures and how are they handled in your organization?

2. Describe your return policy for hardware.

I. Implementation and Promotion of the NASPO ValuePoint Master Agreement.

1. Describe your company’s experience working with contracting cooperatives.

2. List the cooperatives through which you currently have a contract, and provide sales volume information for each. Identify any restrictions on pricing and sales (e.g., most-favored nation clauses) imposed by your other cooperative contracts.

3. Describe how you intend to market your Master Agreement and encourage participation among potential Participating Entities, including state governments.

4. Describe features of the dedicated website you will be setting up for this Master Agreement, including, as applicable, customized price lists for each Participating Entity, staff contact information, and online ordering capabilities.

5. Describe the staff and other resources that will be allocated to your Master Agreement and the training you will provide to staff to ensure their familiarity with Master Agreement terms and pricing and their compliance therewith.

6. Describe how you intend to encourage adoption and usage of your Master Agreement by Participating and Purchasing Entities.

7. Describe your approach to negotiation of Participating Addenda. Describe the extent to which you will provide Participating Entities flexibility in incorporating entity-specific language into their Participating Addenda. (e.g., Do you require entities to provide statutory citations for their entity-specific language? Are you able to devote resources to simultaneous negotiation of multiple Participating Addenda?)

8. Describe your ability to provide products and services immediately upon execution of a Master Agreement and Participating Addenda.

9. Describe how you will ensure summary and detailed sales information is promptly, completely, and accurately reported to you by your dealers, partners, and resellers for aggregation and reporting to NASPO ValuePoint in compliance with the terms of your Master Agreement.

Page 2 of 9 – Attachment [X], RFP TERMS AND CONDITIONS

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