02 - Scope of Work_Revised 2.6.26~2.docx

Request for Proposals for

[PORTFOLIO NAME]

Issued by the State of [Lead State] Solicitation Number: [#######]

Request for Proposals for Electronic Monitoring Issued by the State of Nevada Solicitation Number 99SWC-S3474

ATTACHMENT 02

SCOPE OF WORK

This Scope of Work describes the Deliverables being sought through this Request for Proposal (RFP) and the scope of what Contractors are expected to offer through a Master Agreement resulting from this RFP. The Scope of Work is intended to provide potential Offerors with sufficient basic information to submit a proposal. It is not intended to limit a proposal's content or exclude any relevant or essential data.

I. Background and Definitions

A. Overview: The State of Nevada with NASPO, is soliciting proposals from qualified Contractors to provide comprehensive electronic monitoring solutions and related services for individuals under supervision. The RFP includes but is not limited to, Global Positioning System (GPS) Monitoring, Radio Frequency Monitoring (RFM), and Alcohol Monitoring (AM). Hardware, software, installation, maintenance, and support of the equipment are also included as part of the Scope of Work. The intent is to establish multiple contracts with reliable, secure, and cost-effective Contractors that promote compliance with Participating Entity supervision conditions and the successful management of monitored individuals.

B. All proposed tracking systems must adhere to the National Institute of Justice, Standard Offender Tracking Systems, 1004.00. All equipment (new or used) must be properly registered and certified under the Federal Communication Commission (“FCC”) rules and regulations, as applicable.

In the event any component of the Contractor’s service becomes inoperable, the Contractor must immediately notify the Participating Entity Representative(s) or designees by telephone or most expedient means available, but no later than sixty (60) minutes after service failure.

C. Definitions:

Band/Strap: Used to fasten or otherwise secure the monitor to the body of the client.

Base Station: A fixed transceiver unit installed at a specific location, typically an Client’s home, that communicates with a portable monitoring device (e.g., an ankle bracelet) worn by the Client.

Client: the individual under the supervision of a correctional agency who is required to wear an electronic monitoring device.

Global Position Satellite Monitoring (GPS or GPSM): An electronic monitoring program is provided through a body-attached one-piece device or a multi-device system that provides location tracking and violation via cellular data and/or voice communication to the Monitoring Center. On a scheduled (active, hybrid or passive) basis, tracking data is communicated to the Monitoring Center who then communicates violations and equipment status alerts via email, text message, and/or manual voice message to the designated Agency contact pursuant to established protocols.

Passive Tracking: records an offender's location data throughout the day but does not transmit it in real-time. The device stores movement information, which is uploaded to a monitoring center later—typically daily—via a docking station or cellular signal, providing "after the fact" tracking.

Priority Communication: Prioritized alerts during high-traffic or peak periods. Alerts may include, but not limited to, violation of critical conditions, safety threats, equipment tampering, and serious curfew violations.

Radio Frequency Monitoring (RFM): Electronic monitoring service is used for home detention. Client wears a body-attached transmitter that communicates by radio frequency with a home receiver. The home receiver transmits data to the Monitoring Center by landline telephone or by cellular communication. Monitoring Center reports curfew violations and equipment status alerts to the designated Agency contact by email, text message, and/or manual voice message pursuant to established protocols.

Receiver: Device that collects and transmits data regarding the status of the client and their movement, the health of the receiver and the attempts to cut or tamper with the band/strap. The receiver may be either a secondary device or attached to the client via an enhanced cut and tamper resistant band.

Tamper: refers to the intentional and unauthorized act of removing, cutting, destroying, altering, damaging, disabling, or otherwise interfering with monitoring equipment.

Transmitter: a fixed transceiver unit installed at a specific location, typically an offender's home, that communicates with a portable monitoring device (e.g., an ankle bracelet) worn by the individual.

D. New Products/Technologies: Master Agreements may be updated in the future by amendment to address product enhancements and advances in technology.

II. General Contract Requirements. (Applies to all categories)

Client damage, neglect, or abuse of an installed Product and/or Service will not be covered by Contractor, and Contractor may bill the Purchasing Entity and/or Client, at a fee schedule negotiated per the Participating Entity’s Participating Addendum.

Contractor must provide delivery and service continuity of all Products and Services proposed and awarded under the Master Agreement to all fifty states, as well as the District of Columbia and U.S. territories.

Contractor must comply, at all times, with Federal, State, and local laws, and those regulations required by the Participating Entity.

Contractor must use a digital chain of custody that can be used as reliable evidence in court (secure data collection, digital logs and tracking, tamper-proof storage, digital fingerprint, access control, and system integrations). When requested by a Participating Entity, Contractor must provide a staff member from their company to testify, at no additional cost. .

III. Information Technology Security Requirements. (Applies to all categories)

A. The Contractor must be AICPA SOC 2 compliant covering all five (5) functional areas (Security, Availability, Processing Integrity, Confidentiality, and Privacy), or a third-party assessment based on current revision of NIST 800-53 Moderate controls conducted with in the last two (2) years, or FedRAMP authorization, or GovRAMP authorization, or equivalent. This is a mandatory requirement of the RFP; Offerors who fail to adequately demonstrate their security standards may be deemed non-responsive. The Contractor must keep all information regarding the Purchasing Entity, Clients, whether obtained from the Purchasing Entity, from Eligible Persons, or through performance of the services under the Master Agreement, confidential and secure and additionally must dispose of all information in a manner that meets or exceeds the AICPA SOC 2 standards.

Upon request, the Contractor must provide the Lead State with the results of a SOC 2 Type II covering all five (5) functional areas (Security, Availability, Processing Integrity, Confidentiality, and Privacy), or a third-party assessment based on current revision of NIST 800-53 Moderate controls conducted within the last two (2) years, or FedRAMP authorization, or GovRAMP authorization. The Lead State may terminate the Master Agreement for the Contractor’s failure to provide the audit results requirements in this section within the timeframe specified in this section.

The Contractor must continue to maintain compliance and provide audits/assessments at least one (1) time every two (2) years throughout the term of the Master Agreement and must provide the results to the Lead State within six (6) months of completion of the audit/assessment.

The Contractor must contact the Purchasing Entity immediately upon receipt of any electronic discovery, litigation holds, discovery searches, expert testimony, or other similar requests which in any way might reasonably require access to the Purchasing Entity’s Data.

The Contractor must not respond to subpoenas, service of process, and other legal requests related to the Purchasing Entity without first notifying the Purchasing Entity unless prohibited by law from providing such notice.

The Purchasing Entity owns all rights, title, and interest in its Data that is related to the services provided under any Order. The Contractor must not access the Purchasing Entity’s user accounts or Data, except (i) in the response to service or technical issues, (ii) as required by the express terms of the Order, or (iii) at the Purchasing Entity’s written request.

All data centers must be based in the United States.

B. Data Requirements Each authorized user must be able to access the Contractor’s software in a secure manner.

Data that is stored in the Contractor’s software must be protected to ensure unauthorized access.

Contractor must have sound procedures (e.g., background checks, hiring Practices, etc.) to ensure its employees are properly authorized for access to confidential and sensitive client information. The Contractor must ensure that the confidentiality is maintained and must not disclose any such information to any third party without written authorization of the Participating Entity.

The Contractor must be able to create user groups with varying access privileges (e.g., read/write and read only).

Each Client’s location data must be accessible for a minimum of seven years (or as designated by Participating Entity). Before it is archived or stored offline.

Archived copies of each participant’s location data must be retained for a minimum of seven years (or as designated by Participating Entity) and/or provided in a format that can be stored and easily interpreted by the Participating Entity.

The Contractor must backup the system data at least every 24 hours.

Data generated as a result of the location monitoring must be owned by the Participating Entity and may not be used in any way by the Contractor without consent of the Participating Entity. The Contractor must ensure that all data is available to the Participating Entity in the event the contract is terminated, or the Contractor goes out of business.

IV. Category 1: GPS Monitoring. To include ankle-worn and wrist-worn GPS solutions.

A. Hardware Requirements:

· The tracking device must use easy-to-install straps that are should be re-usable, adjustable, and require no cutting or specially designed tools by the agency to fit on a client.

· All equipment and systems furnished must be standard products of the manufacturer identified, must be in proper working order and clean and free from defects of features affecting appearance or serviceability, or the safety of the client in normal intended use.

· Must be capable of communicating with the Contractor’s software and detect the following events and communicate to Contractor’s web-based platform, and app via a tablet or mobile device:

· Arrival and departure from inclusion and exclusion zones as defined by Participating Entity

· Unauthorized arrival or departure as defined by Participating Entity

· Battery low alerts

· Strap and/or device tamper alerts

· Tracking device failed to call in alerts

· Efforts to tamper with the tracking device

· Loss of location

· Potential cellular jamming

· Communication Loss

· Must have optional grace period for early leave and late returns.

· The tracking device must have the ability to fully activate indoors without the need to acquire GPS.

· The tracking device must have a method of ensuring accuracy of location points.

· The tracking device must communicate over a Global System for Mobile Communications (GSM) or 4G/LTE (or better) networks.

· Tracking device must be water resistant, durable, and able to withstand vibrations from normal client use over time.

· The Contractor must offer a GPS tracking device with a reusable strap and/or a disposable strap as determined by the Purchasing Entity.

· Tracking device must not require tools for installation.

· Tracking device must offer at least two (2) types of tamper notification.

· On a full charge, the battery must, at a minimum, last 40+ hours. The device must charge to a minimum of 24 hours of battery life within one (1) hour and be fully charged in about three (3) hours.

· The beacon must have at least three (3) range settingsbe able to accommodate various sizes of residences.

· In addition to sStandard AC charging is required. Additional methods , tracking device must have additional ways of charging such as an on-body charger (OBC) and/or USB port are acceptable.

· The transmitter must be easily installed on the Client with minimal training and experience. Contractor must specify the tools required and procedures to install the transmitter. The Contractor must supply the tools and equipment necessary to install the transmitters and replace the transmitter straps, at no additional cost.

B. Software Requirements.

· GPS services must include a monitoring system that is capable of being accessed through a secure (password protected) internet connection and fully supported by a secure database for transactional records. GPS receiver must be capable of communicating with the U.S Government Global Positioning System. The service must be inclusive of all technology, equipment, systems, and related support services, and must be fully supported by twenty-four (24) hour monitoring services and staff.

· Web-based platform accessible via desktop, tablet, and mobile devices.

· Secure login with multi-factor authentication.

· Real-time data collection and display for all device types.

· Customizable dashboards with mapping tools and client history.

· Automated notifications and alerts (via SMS, email, or in-platform) for violations such as curfew breaches, tampering, or low battery, and any other alerts as defined by the Participating Entity.

· Reporting capabilities with customizable fields, exportable in PDF, Excel, and CSV formats.

· Integration options with existing case management systems through APIs.

· Audit trail and data retention in compliance with CJIS security requirements.

· Role-based access controls for administrators, supervisors, and officers. The system must provide security features, which must prevent unauthorized individuals from accessing any information held by the Contractor. Secure access to the system must be maintained at all times.

· Tracking software must allow staff to enable GPS tracking in real-time and/or passive tracking.

· Tracking software must use Google maps, or similar, to monitor client movements.

· Tracking software must have the ability to collect up to 30 days of location data and display it in an analytical view, allowing for easy dissemination of travel/stop patterns. Software must have the ability to apply analytics to:

· Must have a method of pPriority Ccommunication, or similar feature, of location data on a wireless network to ensure continuous communication of location points in high traffic times and critical situations.

· Optional Wi-Fi tracking, in addition to cellular, to ensure tracking is not lost when GPS points are unavailable.

· Must have the ability to configure state, county, and school zones, and allow for additional unlimited zone creation. Must have points of exclusions (parks, schools) alerts for when device enters one of those points.

· The system must provide the capability for Participating Entity to download data and reports from the database, through secured internet access.

· The system must provide the functionality and access required with 99.99999% uptime/availability avoiding any downtime due to hardware or software issues. This will include a continuity of operations plan and disaster recovery plan which will ensure the system and services will be available without disruption as required.

C. Customer Support and Training:

· The Contractor must provide a dedicated account representative.

· The Contractor must provide support functions 24/7/365, via phone call, email, and help desk.

· The Contractor must provide toll free access to customer support/monitoring center.

· The Contractor must provide initial start-up training that must include but not be limited to the following:

· The enrollment of clients into the software system.

· The installation, use, de-installation, and cleaning of the equipment.

· The generation and interpretation of data/monitoring reports.

· Accessing/using Contractor's technical support/help menus and monitoring center.

· The Contractor must provide materials and brochures on the use of the equipment and system.

· The Contractor must provide on-going and supplemental training offerings either on-site or via web based programs on an as needed basis, or based on any significant changes to the Contractor provided equipment and/or technology.

V. Category 2: Radio Frequency (RF) Monitoring A. Hardware Requirements:

· All equipment and systems furnished must be standard products of the manufacturer identified, must be in proper working order and clean and free from defects of features affecting appearance, serviceability, or the safety of the client in normal intended use.

· Devise must use a body worn bracelet (transmitter) and a one-piece stationary home-based unit (receiver) to monitor the presence/absence of the transmitter within a specified range of the receiver and report changes in status and tampering to the Monitoring Center through standard telephone lines or by cellular telephone service.

· Transmitters and receivers must be field replaceable and interchangeable without the need to return them to the Contractor.

· Installation process must be simple enough to be performed in the field by fully trained officers in less than five (5) minutes.

· The equipment must have a minimum of three (3)two (2) ways to communicate data to the software, such as landline, Ethernet, Wi-Fi, or cellular.

· The transmitter must not pose a safety hazard or unduly restrict the activities of the client. Must be lightweight, small and water-resistant.

· The transmitter must be encased in a water-proof case that is corrosion resistant and is hypoallergenic.

· The transmitter must be designed to prevent tracing or duplication of its signal.

· The Contractor must provide either multi-length or sizeable transmitter straps with replacements provided at no additional cost to the Agency.

· The transmitter must be easily installed on the client with minimal training and experience. Contractor must specify the tools required and procedures to install the transmitter. The Contractor must supply the tools and equipment necessary to install the transmitters and replace the transmitter straps, at no additional cost.

· Neither the transmitter, receiver, straps, fasteners nor clips, etc. used to install the transmitter must be available to the general public.

· At least seven (7) days prior to battery failure, the transmitter must send a low battery message to the receiver and to the Monitoring Center.

· The transmitter battery must have a minimum of one (1) year active life and a three (3) year shelf life.

· The transmitter must feature multiple levels of tamper detection capable of detecting disassembly of the transmitter case and/or cutting or circumventing of the transmitter strap.

· The transmitter must be capable of storing and/or recording a tamper event that occurs out-of- range of the receiver when the transmitter returns within range of either. The tamper attempt must be communicated along with a time/date stamp.

· Base station must be easily attached to client’s phone line, Ethernet, Wi-Fi, or cellular connection. If client does not have a landline, list available options to provide wireless reporting. The total cost for RF service via landline and wireless is to be listed in the pricing proposal/cost sheets. Contractor must provide toll-free telephone lines for reporting purposes.

· In the event of power disconnect or commercial outage the receiver must have a minimum of 24 hours internal, auto-recharging back-up battery to support complete continued functionality, including but not limited to detecting and reporting information.

· The receiver must record and report a tamper signal if the case is opened.

· The receiver must continually attempt to dial into the Monitoring Center until it makes contact and downloads data or until power is disconnected or battery depleted.

B. Software Requirements.

· Web-based platforms must be accessible via desktop, tablet, and mobile devices.

· Secure login with multi-factor authentication.

· Automated notifications and alerts (via SMS, email, or in-platform) for violations such as zone breaches, tampering, or low battery, or any other alerts as defined by the Participating Entity.

· Reporting capabilities with customizable fields, exportable in PDF, Excel, and CSV formats.

· Integration options with existing case management systems through APIs.

· Audit trail and data retention in compliance with CJIS security requirements.

· Role-based access controls for administrators, supervisors, and officers. The system must provide security features, which must prevent unauthorized individuals from accessing any information held by the Contractor. Secure access to the system must be maintained at all times.

· The system must provide the capability for Participating Entity to download data and reports from the database, through secured internet access.

· Non-compliance with pre-determined curfews

· Client entry and exit at unauthorized times

· Tampering with the transmitter or any of its components

· Tampering with the receiver or any of its components

· Failure of the receiver to report at pre-determined times

· Loss and/or restoration of telecommunications

· Loss and/or restoration of alternating current (AC) power

· Detection of low power or battery malfunctions in the transmitter or receiver

· Movement of the receiver

· Detection of operating malfunctions in the receiver or transmitter

· The Contractor must replace the radio-frequency EM system with any future updated and improved version of Contractor's or manufacturer's radio-frequency EM system at the request of the Agency and after successful field testing of the updated system.

· Contractor must have a notification policy for client violations that allows the Agency to establish distinct levels of security on a client-by-client basis. System must be designed with heightened emphasis on accuracy of RF signaling & speed of reporting. (Example: Use of 2-way radio transceivers instead of simple 1-way transmitter/receiver signaling).

· System must offer a secure means for the agency to simply and rapidly perform a range test to confirm signal coverage between the transmitter and receiver in the client’s home.

· System must be capable of varying the signal range between transmitter and receiver for each device to best match the risk of each client and the signaling coverage in each client’s home.

· The receiver must perform internal diagnostics to determine if it is operating properly. These diagnostics must be reported by the receiver to the Monitoring Center computer and displayed in the event history.

· A Leave Window count-down timer exists within all RF receivers as a means of preventing false “Leave” events during short term signal loss while the transmitter is still in range. This Leave Window must be adjustable at the Agency’s direction on a per unit/client basis. A Reporting Window count-down timer exists within all RF systems as a means of regularly confirming that the receiver is connected to the phone line and capable of reporting events (not disconnected from the phone line and unable to report, such as disconnected by a client before leaving range). This Reporting Window must be adjustable at the Agency’s direction on a per unit/client basis.

· When landline services are being used, the receiver must detect, and report events related to the disconnection and reconnection of the electrical power and telephone line.

· When landline services are being used, the receiver must incorporate at least 1000 events non-volatile memory to store events (with date and time of occurrence) at times when the phone line is not available and continually attempt to report them until reporting has been successful.

· When landline services are being used, the receiver must allow use with any brand or make of telephone line including touch tone, broadband, and DSL and VoIP.

· The receiver must be able to receive and record any client status change, such as when the client entered or left the residence, as well as the working condition and tamper status of the receiver and the transmitter. The receiver must have the ability to record the actual time of occurrence.

· The receiver must communicate the client's status to the Monitoring Center Computer immediately in the event of curfew violations (at expiration of leave window) (including the transmitter returning within range) or transmitter tampers.

· The receiver must notify the Monitoring Center of any tamper attempts to the receiver itself as well as AC power source problems or disconnects. The software must detect and report communication disruptions resulting in interrupted/delayed reporting. All messages must be time and date stamped with actual time of occurrence.

C. Customer Support and Training

· The Contractor must provide a dedicated account representative.

· The Contractor must provide support functions 24/7/365.

· The Contractor must provide toll free access to customer support/monitoring center.

· The Contractor must provide initial start-up training that must include but not be limited to the following:

· The enrollment of clients into the software system.

· The installation, use, de-installation, and cleaning of the equipment.

· The generation and interpretation of data/monitoring reports.

· Accessing/using Contractor's technical support/help menus and monitoring center.

· The Contractor must provide materials and brochures on the use of the equipment and system.

· The Contractor must provide on-going and supplemental training offerings either on-site or via web-based programs at a minimum of once (1) per year after the initial start-up training offerings or on an as needed basis, based on any significant changes to the Contractor provided equipment and/or technology.

VI. Category 3: Alcohol Monitoring. Offerors are not required to submit for all sub-services under Alcohol Monitoring. To be awarded this category, Offerors must be awarded at least one of the Alcohol Monitoring services listed below.

A. CAM or TAC

1. Hardware Requirements: Continuous Alcohol Monitoring (CAM) that samples an individual client’s Transdermal Alcohol Concentration (TAC) and measures for confirmable alcohol consumption on a 24/7 basis.

· Equipment is at a minimum, shock, water, and tamper resistant.

· The equipment must monitor ingested alcohol in the human body using court-validated transdermal testing technology and must be able to distinguish between ingested alcohol and environmental exposure to alcohol.

· The equipment must have a minimum of three (3) two (2) ways to communicate data to the software, such as landline, Ethernet, Wi-Fi, or cellular.

· The equipment must have the ability to determine equipment's proximity to the body of the client being monitored, including detection of obstructions and changes in body temperature.

· The equipment must utilize a commercially available and proven fuel cell technology (e.g. Dräger) that tests a controlled sample of perspiration of the client.

· The technology must have single source admissibility, meaning the CAM device does not require agency staff to issue a secondary testing methodology to verify consumption on an alcohol alert.

· Device must have demonstrated a history of outside research or published studies by an entity other than the manufacturer itself, highlighting the validity of the product or establishing general acceptance in the scientific electronic monitoring community. (References for outside research studies published on the proposed solution must be provided upon request).

· Optional: The CAM device should have the ability to perform optional RF (Radio Frequency) home curfew monitoring in addition to continuous alcohol monitoring when needed.

2. Software Requirements: The systems must collect, transfer, and store historical client information (alcohol consumption and tamper information) 24x7 days per year in an encrypted manner and retrievable upon request.

· Web-based platforms accessible via desktop, tablet, and mobile devices.

· Secure login with multi-factor authentication.

· Automated notifications and alerts (via SMS, email, or in-platform) for violations such as zone breaches, tampering, missed tests, or low battery. Including but not limited to:

· high atmosphere alcohol

· alcohol detected report,

· dual alerts (both high atmosphere and alcohol detected),

· below-temperature conditions,

· and prolonged high atmosphere readings

· Reporting capabilities with customizable fields, exportable in PDF, Excel, and CSV formats.

· Integration options with existing case management systems through APIs.

· Audit trail and data retention in compliance with CJIS security requirements.

· Role-based access controls for administrators, supervisors, and officers. The system must provide security features, which must prevent unauthorized individuals from accessing any information held by the Contractor. Secure access to the system must be always maintained.

· The system must provide the capability for Participating Entity to download data and reports from the database, through secure internet access.

· The bracelet must be capable of storing at least 30 days of time stamped client data regarding alcohol consumption and tamper information with the ability to download data via standard telephone line, Ethernet, or wirelessly, and also have ability for agency staff to directly download bracelet data to agency computers such as via a direct USB data transfer, or other methodology, on clients where land line and cellular coverage is not available or is not the preferred communication method by agency personnel.

· Contractor must provide a centralized and controlled data center and support staff that monitors client information received via the internet and provides analysis of and notifications to agency staff of alcohol readings, tamper alerts, communication failures, equipment issues, maintenance needs and/or malfunctions. The monitoring center must be available on a 24/7 basis, 7 days per week,365 days per year.

· The system must include inventory tracking and management features.

· The Contractor must archive and retain archived data for a period of five (5) years from the date the client is enrolled in the system.

· Contactor’s system must provide date and time stamped readings once every 30 minutes or less of Transdermal Alcohol Concentration, body temperature and attempts to obstruct readings of the device.

· A daily summary or action plan must be provided daily, which reports the status of any clients in violation of the program or in need of technical maintenance.

· The system must provide easy-to-read non-compliance reports that include detailed information outlining any presence of alcohol displayed graphically and numerically to indicate approximate the time of ingestion and the Transdermal Alcohol Concentration (TAC) present in the system over the time of the event.

· Summary management reports regarding individual clients, dates of system use, agency-wide equipment inventory status, and billing details provided upon request in an easy-to-read format.

3. Customer Support and Training

· The Contractor must provide a dedicated account representative.

· The Contractor must provide support functions 24/7/365.

· The Contractor must provide toll free access to customer support/monitoring center.

· The Contractor must provide initial start-up training that must include but not be limited to the following:

· The enrollment of clients into the software system.

· The installation, use, de-installation, and cleaning of the equipment.

· The generation and interpretation of data/monitoring reports.

· Accessing/using Contractor's technical support/help menus and monitoring center.

· The Contractor must provide materials and brochures on the use of the equipment and system.

· The Contractor must provide on-going and supplemental training offerings either on-site or via web-based programs at a minimum of once (1) per year after the initial start-up training offerings or on an as needed basis, based on any significant changes to the Contractor provided equipment and/or technology.

B. Remote Alcohol Monitoring (RAM)

1. Hardware

· Device must be capable of performing a deep-lung breath specimen, fixed, random, and on-demand tests, or be programmable to perform a combination of these test types. Device must be a Handheld Device Capable of Testing in all locations.

· Device must be capable of storing test results in the RAM’s memory.

· Device must use facial confirmation software, or similar verification method, to confirm participant’s identity.

· Device must combine continuouscollect the GPS location during the tracking with remote breath alcohol testing.

· Device must use Wi-Fi technology as an alternative when cellular communication is unavailable at the wearer’s residence and as a reliable location source when GPS is unavailable or impaired.

· Device must be lightweight, discreet, and easy to use, providing test notifications through push technology or SMS.

· Device must provide a numeric result that represents the participant’s breath alcohol. concentration (BrAC) and accurately corresponds to the participant’s blood alcohol concentration (BAC).

· Device must transmit equipment status data, including, but not limited to, calibration status, equipment and battery condition, power and telephone line connects and disconnects, and tamper status. All data reported shall be time-stamped.

· Device must have a rechargeable battery.

2. Software

· Immediate Reporting/Notification via cellular of Deep Lung Sample Breath Alcohol Content plus Color Participant Image and GPS Mapping of Participant Location at Time of Each Test

· Scheduled, Random & On-Demand Testing

· Tamper-Detect Features

· Automated notifications and alerts (via SMS, email, or in-platform) for violations such as tampering, missed tests, positive test, or low battery.

3. Customer Support and Training

· The Contractor must provide a dedicated account representative.

· The Contractor must provide support functions 24/7/365.

· The Contractor must provide toll free access to customer support/monitoring center.

· The Contractor must provide initial start-up training that must include but not be limited to the following:

· The enrollment of clients into the software system.

· The installation, use, de-installation, and cleaning of the equipment.

· The generation and interpretation of data/monitoring reports.

· Accessing/using Contractor's technical support/help menus and monitoring center.

· The Contractor must provide materials and brochures on the use of the equipment and system.

· The Contractor must provide on-going and supplemental training offerings either on-site or via web-based programs at a minimum of once (1) per year after the initial start-up training offerings or on an as needed basis, based on any significant changes to the Contractor provided equipment and/or technology.

VII. Category 4: Value Added Services Offerors may propose value added services related to Offender Electronic Monitoring. The Lead State and NASPO reserve the right not to allow additional services proposed by the Contractor in the Master Agreement.

Awards for Category 4 will not be given to Offerors who do not also qualify for an award in Category 1, 2, or 3.

Contractors awarded Category 4 may not provide Category 4 services to Purchasing Entities who are not also utilizing the Contractor’s services from Category 1, 2, or 3.

As an example:

1. Victim Notification Application

2. Case Management System

3. Offender-Paid Services

4. Smartphone Check-in and Video Call Services

5. Voice Verification Services

6. Optional Live Monitoring Services:

7. Escalating/Closed-loop Notification

8. Verbal notification made by monitoring center staff to Officer or Offender

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