Attachment J7 - IDIQ Price Schedule - 030ADV24Q0096 - 03-13-2024.xlsx
XLSX spreadsheet 12 KB Posted
- Attached to
- NLS 1-800 Phone Number Services
- Solicitation number
- 030ADV24Q0096
- Issued by
-
Library of Congress
About this file
This solicitation requests proposals for 1-800 phone number services to support the National Library Service. The services include an Interactive Voice Response system to connect callers to libraries nationwide, handling an estimated 25,927 to 29,120 calls annually. The IVR system provides information on NLS services and connects callers to local libraries. It also interfaces with a softphone-enabled help desk to assist with playback device repairs. Call volume may exceed 48,000 calls annually during national advertising campaigns. The contract term is for four option years following an initial base year. Pricing is provided for calls, daily reporting, IVR support, and periodic additional services such as audio prompt updates. Offeror questions are due by February 21, 2024 and proposals are due by March 1, 2024. The soliciting agency is the Library of Congress.
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Other files
| File | Type | Posted |
|---|---|---|
| 030ADV24Q0096 0004.pdf | ||
| 030ADV24Q0096 0003.pdf | ||
| Attachment J6 - Responses to Questions - Solicitation 030ADV24Q0096 - 02-22-2024 - (pp.6).pdf | ||
| 030ADV24Q0096 0002.pdf | ||
| 030ADV24Q0096 0001.pdf | ||
| Attachment J5 - Sample NLS Transfer Failure Report.xls | XLS spreadsheet | |
| Attachment J4 - Sample NLS Month-to-Date Call Data Report.xlsx | XLSX spreadsheet | |
| 030ADV24Q0096 - Final.pdf | ||
| Attachment J1 - Sample NLS Daily Tracking Report.xls | XLS spreadsheet | |
| Attachment J2 - Sample NLS IVR Summary Report.xls | XLS spreadsheet | |
| Attachment J3 - Sample NLS Location Transfer Report.xls | XLS spreadsheet |
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Text version
Sheet1
| Attachment J7 - IDIQ Price Schedule - 030ADV24Q0096 - 03/13/2024 - 2 pages | ||||
| BASE YEAR | ||||
| Service | Unit Price | Quantity | Annual Price | |
| Calls (4,000 per month) priced per month | 48000 | |||
| Daily Performance Tracking (priced per month) | 12 | |||
| BARD Virtaul Help Desk - Softphone - IVR (priced per month) | 12 | |||
| Initial Set-up Recording Script toll-free number | ||||
| (.wav file provided by LOC) | 1 | |||
| Initial Set-up Caller Prompt order set-up | 1 | |||
| Daily and Monthly-to-Date data Set-up | 1 | |||
| Annually Update Caller Prompt order set-up | 1 |
| OPTION YEAR 1 | |
| Calls (4,000 per month) priced per month | 48000 |
| Daily Performance Tracking (priced per month) | 12 |
| BARD Virtaul Help Desk - Softphone - IVR (priced per month) | 12 |
| OPTION YEAR 2 | |
| Calls (4,000 per month) priced per month | 48000 |
| Daily Performance Tracking (priced per month) | 12 |
| BARD Virtual Help Desk - Softphone - IVR (priced per month) | 12 |
| OPTION YEAR 3 | |
| Calls (4,000 per month) priced per month | 48000 |
| Daily Performance Tracking (priced per month) | 12 |
| BARD Virtual Help Desk - Softphone - IVR (priced per month) | 12 |
| OPTION YEAR 4 | |
| Calls (4,000 per month) priced per month | 48000 |
| Daily Performance Tracking (priced per month) | 12 |
| BARD Virtual Help Desk - Softphone - IVR (priced per month) | 12 |
| Periodic Additional Services (to be provided as needed) | Price |
| 1. Update the automatic recording - audio prompts |
only (See Section C.3.6.1) - Hourly rate
| 2. Update automatic recording prompt (Call Flow), to English/Spanish number of hours to be based on scope of changes (See Section C.3.6.2) |
| 3. Increased call volume - from 4,001 to 10,000 calls per month. This fee applies to only those individual months when actual number of calls exceeds 4,000 calls. (price per month) |
| 4. Spanish language validation services (flat fee per update) |
File details come from the government source that posted it. Updated .