030ADV24Q0096 - Final.pdf

PAGE 1 OF1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

See SCHEDULE

030ADV24Q0096 02-07-2024

Zwahlen, Jennifer (202) 707-0925 03-01-2024

12PM EST

Contracts and Grants Directorate Library of Congress

101 Independence Ave. SE LA 325 Washington DC 20540-9411

X

N/A

X

DELIVERY

See Sections D&F for delivery instructions.

Contracts & Grants Directorate Library of Congress

LA 325

101 Independence Av SE Washington DC 20540-9411

Submit Invoices through https://www.ipp.gov Washington DC 20540

See CONTINUATION Page

0.00 See CONTINUATION Page

X X

X 1

Zwahlen, Jennifer

030ADV24Q0096

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PRICE/COST SCHEDULE

ITEM INFORMATION

B.2 LC52.216-3 CONTRACT TYPE (JUN 2016)

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

SECTION D - PACKAGING AND MARKING

D.1 LC52.211-1 DELIVERIES (APR 2015)

D.2 LC52.231-1 PAYMENT OF POSTAGE FEES (MAY 2015)

SECTION E - INSPECTION AND ACCEPTANCE

E.1 INSPECTION AND ACCEPTANCE

SECTION F - DELIVERIES OR PERFORMANCE

F.1 LC52.215-5 PLACE AND PERIOD OF PERFORMANCE (JAN 2019)

F.2 SCHEDULE OF DELIVERABLES

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 LC52.201-1 CONTRACTING OFFICER'S REPRESENTATIVE (COR) APPOINTMENT AND AUTHORITY (JAN 2016)

G.2 LC52.201-3 CONTRACT ADMINISTRATION (AUG 2015)

G.3 LC52.232-1 LIBRARY OF CONGRESS INVOICE INSTRUCTIONS (DEC 2022)

G.4 LC52.232-2 SCHEDULE OF PAYMENTS (JUN 2015)

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 LC52.203-1 CONTRACTOR PUBLICITY (OCT 2013)

H.2 LC52.204-3 INFORMATION SYSTEMS SECURITY (SEP 2018)

H.3 LC52.227-1 ASSIGNMENT OF COPYRIGHT TO THE LIBRARY OF CONGRESS (DEC 2001)

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

I.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2023)

I.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

030ADV24Q0096

I.5 LC52.212-4 CONTRACT TERMS AND CONDITIONS - COMMERCIAL ITEMS (DEV) (FEB 2016)

I.6 LC52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS - COMMERCIAL ITEMS (DEV) (MAY 2015)

I.7 LC52.232-25 PROMPT PAYMENT (DEV) (JUL 2013)

I.8 LC52.233-1 52.233-1 (DEV) DISPUTES (MAY 2014)

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J - LIST OF ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

K.1 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (NOV 2023)

K.2 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT ORDERS—REPRESENTATION AND

DISCLOSURES (DEC 2023)

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 LC52.215-1 PROPOSAL SUBMISSION INSTRUCTIONS – BEST VALUE TRADE- OFF

L.2 LC52.233-2 PROTESTS TO THE LIBRARY OF CONGRESS (DEC 2013)

SECTION M - EVALUATION FACTORS FOR AWARD

M.1 LC52.215-2 EVALUATION – BEST VALUE TRADE-OFF

030ADV24Q0096 Section B

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1.00 YR _______________

CLIN 0001: NLS 1-800 Voice Response Line -Base Year Contract Period: Base POP Begin: 04-01-2024 POP End: 03-31-2025

0002 1.00 YR _______________

CLIN 0101: NLS 1-800 Voice Response Line - Option Year 1 Contract Period: Option 1 POP Begin: 04-01-2025 POP End: 03-31-2026

0003 1.00 YR _______________

CLIN 0201: NLS 1-800 Voice Response Line - Option Year 2 Contract Period: Option 2 POP Begin: 04-01-2026 POP End: 03-31-2027

0004 1.00 YR _______________

CLIN 0301: NLS 1-800 Voice Response Line - Option Year 3 Contract Period: Option 3 POP Begin: 04-01-2027 POP End: 03-31-2028

0005 1.00 YR _______________

CLIN 0401: NLS 1-800 Voice Response Line - Option Year 4

030ADV24Q0096 Section B

Contract Period: Option 4 POP Begin: 04-01-2028 POP End: 03-31-2029

GRAND TOTAL _______________

B.2 LC52.216-3 CONTRACT TYPE (JUN 2016)

This is a firm fixed price contract.

(End of Clause)

030ADV24Q0096 Section C

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 DESCRIPTION / SPECIFICATIONS / STATEMENT OF WORK

National Library Service (NLS) is a free braille and talking book library service for people with temporary or permanent low vision, blindness, or a physical, perceptual, or reading disability that prevents them from using regular print materials. Through a national network of cooperating libraries, NLS circulates books and magazines in braille or audio formats, that are instantly downloadable to a personal device or delivered by mail free of charge.

A toll-free phone line (1-888-NLS-READ) is used to connect the public with NLS and its affiliated network libraries around the United States so that they can learn about the services NLS offers and is an essential means of communication for individuals seeking to enroll in the program. Using this toll-free number has allowed many people who would not have known about our service to discover that it is available, at no cost to them. A significant percentage of users of this phone system will have a visual, physical, or other disability. All considerations for accessibility must be made to ensure that connection and use of the system is easily achieved for these users.

The phone line includes the Interactive Voice Response (IVR) system. The IVR system is an interactive voice recognition and response system that connects callers to NLS, informs the public of the services provided by NLS and subsequently connects callers to a library in their area that cooperates with NLS in providing Talking Book services. In turn, the local libraries will add eligible callers to the program provided by NLS.

This service is available to all eligible residents of this country, as well as those in U.S. territories. The voice response system must be able to connect a caller to any state in the United States, as well as U.S. territories. The Library of Congress intends to use the existing internal recording and voice talent to create .wav file that will be provided for introduction and call tree within IVR system.

The IVR system connects with softphone technology to support a decentralized playback device repair help desk.

Playback device helpdesk technicians are located throughout the country and need a system to manage incoming calls and respond to trouble tickets using toll free number of help desk (1-888-NLS-READ).

NLS periodically conducts national digital advertising campaigns that result in significant increases in call volume to the main toll-free number or through purpose-created toll-free numbers which aid NLS in source tracking and analytics associated with these campaigns. During the run of these campaigns, volume could exceed 8,500 calls per month if the advertising directs interested individuals to call NLS. In order to measure efficacy, these ads are assigned unique “vanity” numbers that will redirect to 1-888-NLS-READ, from two separate phone numbers.

During the term of the contract, call volume could reach 48,000 calls annually plus or minus 25% through the phone inbound and routing to ultimate network library.

Historical Monthly Call Data (These are estimates *only* the Contractor shall fulfill the requirements regardless of whether actual usage is higher than the historical estimate):

January to December 2023: Total Number of Calls – 25,927 (estimate) January to December 2022: Total Number of Calls – 20,526 (estimate) January to December 2021: Total Number of Calls – 29,120 (estimate)

The objective of the toll-free phone line is to provide a free means of communications for individuals seeking information about NLS services.

C.2 Scope

The Contractor shall deliver the platform to provide Interactive Response System (IVR) and Soft-Phone system services, and any subsequent maintenance and voice record services as needed. The platform shall include separate redirect numbers through which calls to the vanity numbers shall funnel to 1-888-NLS-READ, as needed.

C.3 Requirements

C.3.1 Contractor’s Phone System The contractor shall develop a phone system that shall:

C.3.1.1. Transfer calls to up to 100 cooperating regional network libraries serving blind and handicapped individuals in the United States.

C.3.1.2. Transfer callers to any one of the regional libraries specified by the Library of Congress. In the instance where more than one regional library exists, the phone system shall ask the caller to specify a particular library, which are currently two choices. Additional transfer options could be added throughout the life of the contract as necessary based on patron usage and the over NLS direction of the phone tree.

C.3.1.3. Provide continuous 24/7 connection to each cooperating regional library and NLS headquarters phone numbers, and alert the COR if connection is disrupted. The system shall be able to accept multiple calls simultaneously.

C.3.1.4. Include two sets of phone numbers for each of these states typically 1). local 2). toll-free numbers shall be provided to the voice response system vendor by the Library of Congress. One set of numbers shall be a default number (typically a toll-free number) that the system shall use to transfer callers. Includes a second set of numbers (local numbers) in the event that the default phone line is busy. These numbers shall be updated periodically throughout the life of the contract and shall require, in some cases, quick-turnaround changes to the system to accommodate these updates.

C.3.1.5. Track calls for the purpose of daily, weekly, and monthly reporting requirement to NLS.

C.3.1.6. Track approximately 48,000 call volume annually. Call volume subject to change; tracking and reporting volume shall change accordingly. Contractor shall fulfill the requirements regardless of whether actual usage is higher.

C.3.1.7. Include Caller Identification (ID) of each caller into network and be displayed and captured on NLS headquarters phone and voice mail phone system.

C.3.1.8. Accurately capture call durations at each stage of call transfers: capture caller time duration at recording script, initial connection with network library, and during connection with network library until caller’s hangs up.

The system must accurately document call durations at each stage from initial engagement with system, recording script, transfer to network libraries and each transfer within network library.

C.3.1.9. Be capable of adjusting voice recognition to account for regional accents or other enunciation issues to ensure that caller’s communications and intent are understood.

C.3.1.10. Provide either a ring tone or music approved by COR during each stage of transfer process, from initial engagement with system to connection at each stage of transfer. This will inform callers that system is working to connect calls.

C.3.1.11. Provide Spanish language translation validation services. Contractor shall provide Spanish language validation of prompts for the updated automatic recording prompt call flow, and validate each time the English language update is required. The Contractor shall provide up to 2 .wav file Spanish language validations each performance period.

C.3.1.12. Accommodate a minimum audio file sample rate of 8000 Hz, bit depth of 16 bit, and file type .wav.

C.3.1.13. Ensure the system is developed and fully operational no later than April 28, 2024.

C.3.1.14. Ensure the 1-888-NLS-READ phone line is properly functioning no later than April 29, 2024 and thereafter available to callers 24 hours per day, 7 days per week. Properly functioning is defined as the service successfully enabling the NLS patrons to use this dial in service effectively and properly maintained and serviced at the 99% operating level.

C.3.1.15. Ensure all network library phone lines are functional continually (24/7) and alert the COR immediately if a connection is disrupted. Automated (software) industry standard method shall be employed that shall immediately alert Contractor when phone lines are disconnected.

C.3.1.16. Upon request, Contractor shall perform data review as required by COR in instances the government would like to determine specific or general information from data already collected in order to make informed decisions. Data analysis requests should not exceed 24 reports per calendar year.

C.3.1.17. Integrate an automatic recording giving information about the NLS service to callers from any state in the U.S. (including U.S. territories) must be integrated into the inter-active voice response recognition system.

The contractor shall allow for the caller to select English and Spanish languages, and must be available 24 hours per day, 7 days a week. The contractor shall enable a menu allowing callers to (1) obtain general information about the program, (2) be connected to the NLS Music Section, (3) be connected to playback device virtual decentralized help desk using softphone technology and (4) be connected to any cooperating regional library in the United States (5) capability of defaulting calls over to NLS headquarters Information Section. Recorded scripts (.wav files) will be provided by Library of Congress. The contractor shall enable the telephone system to allow the caller to select an option either by stating a word or by pressing a number on the phone keypad. The voice response system must be able to have the ability to go from one area of the phone tree to another depending on the caller’s input. “Barge in” functionality must be used in instances where callers do not want to wait until the end of the recording to make their selection.

C.3.1.18. Unless utilities which support cooperating regional network libraries are disrupted, the phone system, including each “transfer” line to state and regional libraries, must remain operational continuously.

C.3.1.19. If required by the COR, database analysis must be performed to resolve performance or results issues.

Data review shall be required in instances where the government would like to determine specific or general outcomes from data already collected in order to make informed decisions. Data analysis requests should not exceed 24 reports per calendar year.

C.3.1.20. The current toll-free line (888-NLS-READ) must be used for this purpose.

C.3.2 Reporting

C.3.2.1. Contractor shall send daily, weekly, monthly reports. The report cover running, Main Menu, Transfer Failure, Location Transfer, and Default Transfer. These reports shall be sent to NLS and Contracting Officer’s Representative in acceptable electronic format (the reporting shall be done using Microsoft Office products, and the specific format shall be determined by mutual agreement between the COR and Contractor). Contractor shall provide daily, weekly and monthly reports listing (1) total number of callers receiving only menu options and instructions (2) total number of callers connected to regional libraries (3) total number of callers unable to respond correctly (defined as Patrons successfully navigating the phone tree) and/or defaulted to the NLS headquarters phone number (202-707-5100), and (4) total number of calls from the radio, television, and/or click-to-call advertisement’s three phone lines, separately by phone number. NLS reserves the right to add up to two additional phone lines, up to a total of 6. The Government reserves the right to add two additional reoccurring permanent reports annually. (See Attachments 1, 2, 3, and 4) Attachments show level of detail that is required.

C.3.2.2. Contractor shall report (in writing using Excel) to NLS regarding number of calls, duration and time of calls, and duration and time of transfer. In addition, the contractor shall “pull back” any calls that fail to transfer and reroute the call to NLS., and in each instance the contractor shall provide a report on the reason for the failure. In addition, the contractor shall provide a “dropped call report” (Transfer Failure) upon request of the

COR, which shall document the number of dropped calls wherein the caller did not hang-up prior to reaching the network library.

C.3.3 BARD Virtual Help Desk (Softphone)

C.3.3.1. NLS operates a decentralized virtual help desk to support patron need for trouble shooting issues encountered with playback devices. Playback device helpdesk technicians are located throughout the country and need system to manage incoming calls and respond to trouble tickets using toll free number of help desk.

C.3.3.2. The contractor shall connect the IVR system with softphone technology in the application to support decentralized playback device repair help desk. The contractor shall provide a unique Help desk phone number and display the NLS name on the caller ID for returned outbound calls (calls to patrons). Help desk phone number shall allow callers to return phone calls to the help desk.

C.3.3.3. The contractor shall provide the virtual help desk that shall:

o C.3.3.3.1 Accommodate multiple staff in different locations simultaneously o C.3.3.3.2 Allow callers to call into the help desk using toll free using phone number displayed on caller ID or through main IVR call tree (1-888-NLS-READ).

o C.3.3.3.3. Use the NLS toll free number to route calls to helpdesk.

o C.3.3.3.4. Manually route calls to helpdesk.

C.3.4 IVR Softphone Administration

IVR Softphone is a standard COTS product used by NLS for this program. The Contractor shall abide by the following IVR Softphone requirements:

C.4.1.1. NLS administrators shall be able to create new agents. Contractor shall assist with this administrative function.

C.4.1.2. NLS administrators shall be able to record custom messages for voicemail boxes. Contractor shall assist with this administrative function.

C.4.1.3. NLS administrators shall be able to record a custom message for callers who are placed on hold. Caller shall hear “on hold” music.

C.4.1.4. NLS administrators shall have the ability to view and create Metrix reports, and export them as an Excel file/CSV file format.

C.4.1.5. NLS administrators shall have the ability to route calls to specific phone numbers other than a soft phone.

C.4.1.6. NLS administrators shall be able to create a Quick Connect.

C.3.5 Agents

C.3.5.1. NLS shall be able to retrieve any existing or archives voicemail. Contractor shall provide email routing.

C.3.5.2. NLS shall have the ability to flag a voicemail to be given to a specific support member.

C.3.5.3. NLS shall be able to sign in and out of the system.

C.3.5.4. NLS shall have the ability to change their status even when logged into the system.

C.5.5.5. The system shall be able to accommodate multiple working staff in different locations simultaneously.

C.5.5.6. NLS patrons shall be able to call into the help desk using toll free using phone number displayed on caller ID or through main IVR call tree (1-888-NLS-READ).

C.5.5.7. NLS toll free number shall be used to route calls to helpdesk.

C.5.5.8. NLS shall have the ability to manually route calls to helpdesk.

C.3.6 Answering Message Updates, Call Flow, and Call Volume Fluctuations

C.3.6.1. Contractor shall periodically update the automatic recording callers will hear as directed by the COR.

The Library will provide a recording (.wav file) of the new script. One (1) .wav file update per contract performance period.

C.3.6.2. Contractor shall periodically update automatic recording prompt (Call Flow) order and/or number of prompts as directed by the COR. One (1) .wav file call flow update per contract performance period.

C.3.6.3. Contractor’s system shall accommodate call volume increases or decreases without advance notice of same.

C.3.7 Transition Plan

The Contractor shall develop a written transition plan for providing seamless services from the current service provider to the new service provider with no break in services, and seamless cut over unnoticeable by callers. Contractor shall be provided 29 transition days prior to their service launching to the NLS Patrons and implement and test their system to replace and/or update their system. Within 7 days of contract award, Contractor shall provide a written transition plan to the COR. The contractor shall have 20 days prior to start of contract performance to perform standup activities while implementing the transition plan.

C.3.8 Kickoff Meeting

A Kickoff meeting shall be held Within 7 days after the period of performance start date. At the meeting the Government and the Contractor shall discuss the requirement, answer questions, ensure all parties are on the same page, and to work out any remaining details. In addition, the Kickoff meeting will include discussing the required Transition Plan and any issues involved in it.

C.4 Quality Assurance As a Quality Assurance measure, Contractor shall provide commercial phone bills associated with vanity/transfer/in-coming numbers used to capture incoming calls. Commercial phone invoices associated with inbound calls shall be captured. Contractor shall provide UAT (User Acceptance Testing) results at least 7 calendar days before the “go-live” date of April 29, 2024. The UAT shall be performed by NLS staff using the system and ensuring all aspects of it function in accordance with this Statement of Work in a test environment. UAT shall be considered accepted as operational using .wav files and call tree provided. The system shall be “passed” if the entire system operates without failure, and as defined in as the service successfully enabling the testers to use this dial in service effectively and properly as described within.

030ADV24Q0096 Section D

SECTION D - PACKAGING AND MARKING

D.1 LC52.211-1 DELIVERIES (APR 2015)

All deliveries submitted to the CO or the COR or other Library personnel designated to receive deliverables shall clearly indicate the following information:

a. Agency/Requiring Library Service Unit and MAIL STOP/Room Number

b. Description of information/data being submitted

c. Contract Number

d. Contractor Name and Address

(End of Clause)

D.2 LC52.231-1 PAYMENT OF POSTAGE FEES (MAY 2015)

All postage and fees related to submission of information, including forms, and reports, etc., to the Contracting Officer or Contracting Officer’s Representative (COR) or other persons designated to receive, shall be paid by the Contractor.

030ADV24Q0096 Section E

SECTION E - INSPECTION AND ACCEPTANCE

E.1 INSPECTION AND ACCEPTANCE

Inspection and acceptance under this contract will be in accordance with paragraph (a) Inspection and Acceptance of FAR 52.212-4 Contract Terms and Conditions – Commercial Items (Nov 2023).

030ADV24Q0096 Section F

SECTION F - DELIVERIES OR PERFORMANCE

FAR Number Title Date

52.242-15 STOP-WORK ORDER AUG 1989

F.1 LC52.215-5 PLACE AND PERIOD OF PERFORMANCE (JAN 2019)

F.1.1 PLACE OF PERFORMANCE

The work to be performed under this contract shall be performed at the contractor’s facility. The contractor shall monitor the phone line(s) from Contractor’s location.

F.1.2 PERIOD OF PERFORMANCE

The overall period of performance shall be as stated in section B.

F.1.3 HOURS OF OPERATION

The contractor is responsible for determining its hours of operation in fulfilling the requirements of this contract. The Library’s standard operating hours are from 8:30 AM through 5:00 PM, Monday through Friday, excluding federal holidays. The contractor shall coordinate with the COR for any work to be conducted at Library facilities.

(End of Clause)

F.2 SCHEDULE OF DELIVERABLES

Reference Description Due Date C.3.8. Kickoff Meeting Within 7 days of the period of performance start date C.3.7. Written transition plan Within 7 days of the period of performance start date C.3.1 – C.3.6 Perform standup activities and develop a fully operational system While implementing transition plan (provided during the Kickoff meeting)

C.5. UAT (User Acceptance Testing) results At least 7 calendar days before the “go-live” date of April 29, 2024

C.3.1 – C.3.6 Deploy fully developed system April 29, 2024 C.3.1 – C.3.6 1-888-NLS-READ phone line available to callers 24 hours per day, 7 days per week April 29, 2024

C.3.2. Reporting Daily Reports: Close of business each workday Weekly Reports: End of each week Monthly Report: As determined between the COR and Contractor

C.3.3. Virtual Help Desk Continuously maintained after the go-live date

C.3.4. IVR Softphone Continuously maintained after the go-

030ADV24Q0096 Section F live date C.3.5. Agents As directed by NLS C.3.6. Answering Message Updates, Call Flow, and

Call Volume Fluctuations As directed by NLS

030ADV24Q0096 Section G

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 LC52.201-1 CONTRACTING OFFICER'S REPRESENTATIVE (COR) APPOINTMENT AND

AUTHORITY (JAN 2016)

(a) Performance of work under this contract is subject to the technical direction of the COR. The term “technical direction” includes, without limitation, direction to the contractor that directs or redirects the labor effort, shifts the work between work areas or locations, and/or fills in details and otherwise serves to ensure that tasks outlined in the contract are accomplished satisfactorily.

(b) Technical direction must be within the scope of the contract specification(s)/work statement. The COR does not have authority to issue technical direction that:

(1) Constitutes additional work outside the contract specification(s)/work statement;

(2) Constitutes a change as defined in the “Changes” clause of this contract;

(3) Causes an increase or decrease in the contract price, or the time required for contract performance;

(4) Changes any of the terms, conditions, or specification(s)/work statement of the contract;

(5) Interferes with the contractor's right to perform under the terms and conditions of the contract; or

(6) Directs, supervises or otherwise controls the actions of the contractor's employees.

(c) Technical direction may be oral or in writing. The COR must confirm oral direction in writing within five workdays, with a copy to the Contracting Officer.

(d) The Contractor shall proceed promptly with performance resulting from the technical direction issued by the COR.

If, in the opinion of the contractor, any direction of the COR or the designated representative falls within the limitations of (b) above, the contractor shall immediately notify the Contracting Officer no later than the beginning of the next Government work day.

(e) Failure of the Contractor and the Contracting Officer to agree that technical direction is within the scope of the contract shall be subject to the terms of the “Disputes” clause of this contract.

(End of Clause)

G.2 LC52.201-3 CONTRACT ADMINISTRATION (AUG 2015)

This contract will be administered by:

Library Contracting Officer: Jennifer Zwahlen

Address: Contracts & Grants Directorate

Library of Congress

Washington, DC 20540-9411

Phone: (202) 707-0925

Email: jzwa@loc.gov

030ADV24Q0096 Section G

Library Contract Specialist: Monica Montague

Address: Contracts & Grants Directorate

Library of Congress

Washington, DC 20540-9411

Phone: (202) 707-9173

Email: momo@loc.gov

Library Contracting Officer Representative: To be provided at contract award

Address: To be provided at contract award

Phone: To be provided at contract award

Email: To be provided at contract award

Contractor Contract Administrator: To be provided at contract award

Address: To be provided at contract award

Phone: To be provided at contract award

Email: To be provided at contract award

G.3 LC52.232-1 LIBRARY OF CONGRESS INVOICE INSTRUCTIONS (DEC 2022)

The Contractor must prepare and submit invoices electronically to: https://www.ipp.gov. The Contractor may submit payment requests using other than electronic means only when alternate procedures are authorized by the contracting officer in writing. Assistance is available via the IPP Help Desk via email at: ippcustomersupport@fiscal.treasury.gov or by commercial telephone at (866) 973-3131. Invoices shall contain the information required in FAR 52.212-4, paragraph (g).

(End of Clause)

G.4 LC52.232-2 SCHEDULE OF PAYMENTS (JUN 2015)

The contractor must submit invoices for payment upon delivery of the items or successful performance of the events identified in Section F pursuant to the standards and acceptance criteria defined in this contract.

030ADV24Q0096 Section H

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 LC52.203-1 CONTRACTOR PUBLICITY (OCT 2013)

The Contractor, or any entity or representative acting on behalf of the Contractor, may not refer to the equipment or services furnished pursuant to the provisions of this contract in any news release or commercial advertising, or in connection with any news release or commercial advertising, without first obtaining explicit written consent to do so from the Contracting Officer. Should any reference to such equipment or services appear in any news release or commercial advertising issued by or on behalf of the Contractor without the required consent, the Government will consider institution of all remedies available under applicable law.

(End of Clause)

H.2 LC52.204-3 INFORMATION SYSTEMS SECURITY (SEP 2018)

(1) Computer Security Policy. The Library requires anyone using or accessing its digital assets (including networks, servers, workstations, systems, data, web pages, and email) to protect them and use them only for official business, and only in accordance with Library regulations and applicable Library bargaining agreements. Unauthorized or inappropriate use may be grounds for termination or other contractual remedy.

(2) Privacy Policy. No one has the right to privacy while using any Library computer system, including internet or email services. Usage may be monitored.

(3) Level of Access. The Host Office will determine the level of access to the Library’s IT equipment, staff and software needed to successfully perform under this Contract. Access may include, for example, email, word processing, internet, and intranet.

(4) Mandatory IT Security Training. Contractor personnel must successfully complete mandatory information systems security training prior to use of or access to any of the Library’s digital assets. The required training is available online at http://www.loc.gov/extranet/cld/. Contractor staff with access to Library digital assets shall complete the information systems security training annually. The training is available on the Library intranet at: http://www.loc.gov/staff/cld/.

(End of Clause)

H.3 LC52.227-1 ASSIGNMENT OF COPYRIGHT TO THE LIBRARY OF CONGRESS (DEC 2001)

The Contractor hereby transfers and assigns to the Library any and all rights in the works produced under the contract including but not limited to copyrights. As the sole owner of the works produced under the contract, the Library will exercise all exclusive rights in the works, including but not limited to the right to distribute the Work, consistent with the Library’s ownership rights, including copyrights.

The contractor must include a similar clause into any subcontract under this contract.

030ADV24Q0096 Section I

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

https://www.acquisition.gov/browse/index/far

FAR Number Title Date

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE OCT 2018

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE MAINTENANCE AUG 2020

52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION

SYSTEMS

NOV 2021

52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

NOV 2023

52.233-1 DISPUTES MAY 2014

52.243-1 CHANGES—FIXED PRICE ALTERNATE I (APR 1984) AUG 2018

52.253-1 COMPUTER GENERATED FORMS JAN 1991

I.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES

OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC

2023)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204–23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab Covered Entities (DEC 2023) (Section 1634 of Pub. L. 115–91).

(3) 52.204–25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115–232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.232–40, Providing Accelerated Payments to Small Business Subcontractors (MAR 2023) (31 U.S.C. 3903 and 10 U.S.C. 3801).

(6) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(7) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

[] (1) 52.203–6, Restrictions on Subcontractor Sales to the Government (JUN 2020), with Alternate I (NOV 2021) (41 U.S.C. 4704 and 10 U.S.C. 4655).

[] (2) 52.203–13, Contractor Code of Business Ethics and Conduct (NOV 2021) (41 U.S.C. 3509).

[] (3) 52.203–15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

[] (4) 52.203–17, Contractor Employee Whistleblower Rights (NOV 2023) (41 U.S.C. 4712); this clause does not apply to contracts of DoD, NASA, the Coast Guard, or applicable elements of the intelligence community—see FAR 3.900(a).

[] (5) 52.204–10, Reporting Executive Compensation and First-Tier Subcontract Awards (JUN 2020) (Pub. L. 109–282) (31 U.S.C. 6101 note).

[] (6) [Reserved]

[] (7) 52.204–14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111–117, section 743 of Div. C).

[] (8) 52.204–15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016) (Pub. L. 111– 117, section 743 of Div. C).

[X] (9) 52.204–27, Prohibition on a ByteDance Covered Application (JUN 2023) (Section 102 of Division R of Pub. L.

117–328).

[] (10) 52.204–28, Federal Acquisition Supply Chain Security Act Orders—Federal Supply Schedules, Governmentwide Acquisition Contracts, and Multi-Agency Contracts. (DEC 2023) (Pub. L. 115–390, title II).

[X] (11)(i) 52.204–30, Federal Acquisition Supply Chain Security Act Orders— Prohibition. (DEC 2023) (Pub. L. 115– 390, title II).

[] (ii) Alternate I (DEC 2023) of 52.204–30.

[X] (12) 52.209–6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (NOV 2021) (31 U.S.C. 6101 note).

[] (13) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (OCT 2018) (41 U.S.C.

2313).

[] (14) [Reserved]

[] (15) 52.219–3, Notice of HUBZone Set-Aside or Sole-Source Award (OCT 2022) (15 U.S.C. 657a).

[] (16) 52.219–4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2022) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

[] (17) [Reserved]

[] (18)(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

[] (ii) Alternate I (MAR 2020) of 52.219-6.

[] (19)(i) 52.219-7, Notice of Partial Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

[] (ii) Alternate I (MAR 2020) of 52.219-7.

[] (20) 52.219-8, Utilization of Small Business Concerns (SEP 2023) (15 U.S.C. 637(d)(2) and (3)).

[] (21)(i) 52.219–9, Small Business Subcontracting Plan (SEP 2023) (15 U.S.C. 637(d)(4)).

[] (ii) Alternate I (NOV 2016) of 52.219-9.

[] (iii) Alternate II (NOV 2016) of 52.219-9.

[] (iv) Alternate III (JUN 2020) of 52.219–9.

[] (v) Alternate IV (SEP 2023) of 52.219–9.

[] (22)(i) 52.219-13, Notice of Set-Aside of Orders (MAR 2020) (15 U.S.C. 644(r)).

[] (ii) Alternate I (MAR 2020) of 52.219-13.

[] (23) 52.219–14, Limitations on Subcontracting (OCT 2022) (15 U.S.C. 657s).

[] (24) 52.219-16, Liquidated Damages—Subcontracting Plan (SEP 2021) (15 U.S.C. 637(d)(4)(F)(i)).

[] (25) 52.219–27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (OCT 2022) (15 U.S.C. 657f).

[] (26) (i) 52.219–28, Post-Award Small Business Program Rerepresentation (SEP 2023) (15 U.S.C. 632(a)(2)).

[] (ii) Alternate I (MAR 2020) of 52.219–28.

[] (27) 52.219–29, Notice of Set-Aside for, or Sole-Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (OCT 2022) (15 U.S.C. 637(m)).

[] (28) 52.219–30, Notice of Set-Aside for, or Sole-Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (OCT 2022) (15 U.S.C. 637(m)).

[] (29) 52.219-32, Orders Issued Directly Under Small Business Reserves (MAR 2020) (15 U.S.C. 644(r)).

[] (30) l(26) 52.219–33, Nonmanufacturer Rule (SEP 2021) (15 U.S.C. 657s).

[X] (31) 52.222-3, Convict Labor (JUN 2003) (E.O. 11755).

[X] (32) 52.222–19, Child Labor—Cooperation with Authorities and Remedies (NOV 2023) (E.O. 13126).

[X] (33) 52.222-21, Prohibition of Segregated Facilities (APR 2015).

[X] (34)(i) 52.222–26, Equal Opportunity (SEP 2016) (E.O. 11246).

[] (ii) Alternate I (FEB 1999) of 52.222-26.

[X] (35)(i) 52.222–35, Equal Opportunity for Veterans (JUN 2020) (38 U.S.C. 4212).

[] (ii) Alternate I (JUL 2014) of 52.222-35.

[X] (36)(i) 52.222–36, Equal Opportunity for Workers with Disabilities (JUN 2020) (29 U.S.C. 793).

[] (ii) Alternate I (JUL 2014) of 52.222-36.

[X] (37) 52.222–37, Employment Reports on Veterans (JUN 2020) (38 U.S.C. 4212).

[] (38) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O. 13496).

[X] (39)(i) 52.222-50, Combating Trafficking in Persons (NOV 2021) (22 U.S.C. chapter 78 and E.O. 13627).

[] (ii) Alternate I (MAR 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

[X] (40) 52.222-54, Employment Eligibility Verification (MAY 2022). (E. O. 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial products or commercial services as prescribed in FAR 22.1803.)

[] (41)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA-Designated Items (MAY 2008) (42 U.S.C.6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

[] (ii) Alternate I (MAY 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

[] (42) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (JUN 2016) (E.O. 13693).

[] (43) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (JUN 2016) (E.O. 13693).

[] (44)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (JUN 2014) (E.O.s 13423 and 13514).

[] (ii) Alternate I (OCT 2015) of 52.223-13.

[] (45)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (JUN 2014) (E.O.s 13423 and 13514).

[] (ii) Alternate I (JUN 2014) of 52.223-14.

[] (46) 52.223-15, Energy Efficiency in Energy-Consuming Products (MAY 2020) (42 U.S.C. 8259b).

[] (47)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (OCT 2015) (E.O.s 13423 and 13514).

[] (ii) Alternate I (JUN 2014) of 52.223-16.

[X] (48) 52.223–18, Encouraging Contractor Policies to Ban Text Messaging While Driving (JUN 2020) (E.O. 13513).

[] (49) 52.223-20, Aerosols (JUN 2016) (E.O. 13693).

[] (50) 52.223-21, Foams (JUN 2016) (E.O. 13693).

[X] (51)(i) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

[] (ii) Alternate I (JAN 2017) of 52.224-3.

[] (52)(i) 52.225-1, Buy American—Supplies (OCT 2022) (41 U.S.C. chapter 83).

[] (ii) Alternate I (OCT 2022) of 52.225–1.

[] (53)(i) 52.225-3, Buy American—Free Trade Agreements—Israeli Trade Act (NOV 2023) (19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, 19 U.S.C. chapter 29 (sections 4501-4732), Public Law 103- 182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

[] (ii) Alternate I [Reserved].

[] (iii) Alternate II (DEC 2022) of 52.225-3.

[] (iv) Alternate III (NOV 2023) of 52.225-3.

[] (v) Alternate IV (OCT 2022) of 52.225-3.

[] (54) 52.225–5, Trade Agreements (NOV 2023) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

[X] (55) 52.225-13, Restrictions on Certain Foreign Purchases (FEB 2021) (E.O.'s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

[] (56) 52.225–26, Contractors Performing Private Security Functions Outside the United States (OCT 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. Subtitle A, Part V, Subpart G Note).

[] (57) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (NOV 2007) (42 U.S.C. 5150).

[] (58) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (NOV 2007) (42 U.S.C. 5150).

[] (59) 52.229–12, Tax on Certain Foreign Procurements (FEB 2021).

[] (60) 52.232-29, Terms for Financing of Purchases of Commercial Products and Commercial Services (NOV 2021) (41 U.S.C. 4505, 10 U.S.C. 3805).

[] (61) 52.232-30, Installment Payments for Commercial Products and Commercial Services (NOV 2021) (41 U.S.C.

4505, 10 U.S.C. 3805).

[X] (62) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (OCT 2018) (31 U.S.C.

3332).

[] (63) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (JUL 2013) (31 U.S.C. 3332).

[] (64) 52.232-36, Payment by Third Party (MAY 2014) (31 U.S.C. 3332).

[X] (65) 52.239-1, Privacy or Security Safeguards (AUG 1996) (5 U.S.C. 552a).

[] (66) 52.242-5, Payments to Small Business Subcontractors (JAN 2017)(15 U.S.C. 637(d)(13)).

[] (67)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (NOV 2021) (46 U.S.C. 55305 and 10 U.S.C. 2631).

[] (ii) Alternate I (APR 2003) of 52.247-64.

[] (iii) Alternate II (NOV 2021) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

[] (1) 52.222-41, Service Contract Labor Standards (AUG 2018) (41 U.S.C. chapter 67).

[] (2) 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

Employee Class Monetary Wage-Fringe Benefits

[] (3) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (Multiple Year and Option Contracts) (AUG 2018) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

[] (4) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (MAY 2014) (29 U.S.C 206 and 41 U.S.C. chapter 67).

[] (5) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment—Requirements (MAY 2014) (41 U.S.C. chapter 67).

[] (6) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services—Requirements (MAY 2014) (41 U.S.C. chapter 67).

[X] (7) 52.222-55, Minimum Wages for Contractor Workers Under Executive Order 14026 (JAN 2022).

[X] (8) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2022) (E.O. 13706).

[] (9) 52.226–6, Promoting Excess Food Donation to Nonprofit Organizations (JUN 2020) (42 U.S.C. 1792).

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, as defined in FAR 2.101, on the date of award of this contract, and does not contain the clause at 52.215-2, Audit and Records— Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(e)(1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial products or commercial services. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause—

(i) 52.203–13, Contractor Code of Business Ethics and Conduct (NOV 2021) (41 U.S.C. 3509).

(ii) 52.203–17, Contractor Employee Whistleblower Rights (NOV 2023) (41 U.S.C. 4712).

(iii) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-

235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(iv) 52.204–23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab Covered Entities (DEC 2023) (Section 1634 of Pub. L. 115–91).

(v) 52.204–25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115–232).

(vi) 52.204–27, Prohibition on a ByteDance Covered Application (JUN 2023) (Section 102 of Division R of Pub. L. 117– 328).

(vii) (A) 52.204–30, Federal Acquisition Supply Chain Security Act Orders— Prohibition. (DEC 2023) (Pub. L. 115–390, title II).

(B) Alternate I (DEC 2023) of 52.204–30.

(viii) 52.219–8,…