Attachment J3 - Sample NLS Location Transfer Report.xls

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NLS 1-800 Phone Number Services
Solicitation number
030ADV24Q0096
Issued by

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This solicitation seeks proposals for National Library Service 1-800 phone number services. The Library of Congress requires a toll-free phone line to connect the public with NLS and its affiliated network libraries, enabling individuals to learn about NLS services and enroll in the program. The contractor must provide an interactive voice response system with .wav files created by the Library of Congress, and softphone technology to support a decentralized playback device repair help desk. Historical call volumes have ranged from 20,526 to 29,120 calls annually but could exceed 48,000 calls during the contract term. The objective is to provide free communication about NLS services. Offeror questions are due by February 21, 2024 and proposals are due by March 1, 2024. The Library of Congress is the issuing agency.

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Other files

File Type Posted
030ADV24Q0096 0004.pdf PDF
Attachment J7 - IDIQ Price Schedule - 030ADV24Q0096 - 03-13-2024.xlsx XLSX spreadsheet
030ADV24Q0096 0003.pdf PDF
Attachment J6 - Responses to Questions - Solicitation 030ADV24Q0096 - 02-22-2024 - (pp.6).pdf PDF
030ADV24Q0096 0002.pdf PDF
030ADV24Q0096 0001.pdf PDF
Attachment J5 - Sample NLS Transfer Failure Report.xls XLS spreadsheet
Attachment J4 - Sample NLS Month-to-Date Call Data Report.xlsx XLSX spreadsheet
030ADV24Q0096 - Final.pdf PDF
Attachment J1 - Sample NLS Daily Tracking Report.xls XLS spreadsheet
Attachment J2 - Sample NLS IVR Summary Report.xls XLS spreadsheet
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Location Transfers

Attachment J3 - Sample NLS Location Transfer Report
NATIONAL LIBRARY SERVICE
LOCATION TRANSFER REPORT
Report Date: 12/31/2023
Location Transfers:These are preliminary figures subject to audited adjustment before settlement.
LocationCity NameTransfer NumberTotal Successful Transfers – Prior DayTotal Transfer Failures – Prior DayTotal Successful Transfers – MTDTotal Transfer Failures – MTD
AKAnchorage90746559010000
ALMontgomery80039256710070
ARLittle Rock86666008850040
AZPhoenix800255557800130
CA_NORTHERNSacramento800952566600105
CA_SOUTHERNLos Angeles323660388000232
CODenver80068521360020
CTRocky Hill86070422200070
DCWashington20272721420012
DC_DEFAULTWashington20270751001020913
DEDover80028286760020
FLDaytona Beach800226607500374
GAMorrow800248670100230
GU67147547530000
HIHonolulu80055940960000
IADes Moines80036225870020
IDBoise80045832710010
ILSpringfield217785002200200
INIndianapolis800622497000130
KSEmporia62034162800070
KYFrankfort50256457910050
LABaton Rouge80054347020020
MAWatertown800852313300131
MDBaltimore80096492090014
MEAugusta80076271060021
MI_LANSINGLansing800992901200110
MNFaribault80072205500090
MOJefferson City57375187200060
MSJackson80044608920011
MTHelena80033234000050
NCRaleigh888388246000340
NDBismarck70132814080000
NELincoln80074276910010
NHConcord80049142000070
NJTrenton80079283220091
NMSanta Fe80045655150030
NVCarson City80092293340050
NY_ALBANYAlbany800342368800100
NY_NYCNew York855697697500111
OHCleveland800362126200201
OKOklahoma City80052302880010
ORSalem80045202920060
PA_PHILLYPhiladelphia800222175400152
PA_PITTSBURGHPittsburgh800242058600121
PRSan Juan80098180080001
RIProvidence40157493100030
SCColumbia800922781800160
SDPierre60577331310000
TNNashville80034233080030
TXAustin512463545800303
UTSalt Lake City80171567890020
VARichmond800552701500151
VIChristiansted34071822500000
VTBarre80047917110040
WA_DCWashington20272721420020
WA_STATESeattle80054208660080
WIMilwaukee80024288220070
WVCharleston80064286740010
WYSalt Lake City (UT)80045342930030

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