030ADV24Q0096 0003.pdf

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Attached to
NLS 1-800 Phone Number Services
Solicitation number
030ADV24Q0096
Issued by

About this file

This solicitation seeks proposals for National Library Service 1-800 phone number services. The services include an interactive voice response system and toll-free phone line to connect callers with NLS and affiliated network libraries nationwide. The system must be accessible for individuals with disabilities. Historical call volumes have ranged from 20,000 to 29,000 annually but could exceed 48,000 calls with targeted digital advertising campaigns. The IVR system also supports a decentralized playback device repair help desk. The period of performance for the base year is June 1, 2024 through May 31, 2025 with four optional one-year extensions. Offeror questions are due by February 21, 2024 and proposals are due by March 1, 2024. The selected contractor will provide an essential communication channel for individuals seeking information about NLS services.

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5. PROJECT NUMBER (if applicable)

CODE7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODECODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 3

See SCHEDULE

Contracts and Grants Directorate Library of Congress

101 Independence Ave. SE LA 325 Washington DC 20540-9411

Contracts & Grants Directorate Library of Congress

LA 325

101 Independence Av SE Washington DC 20540-9411

To all Offerors/Bidders

030ADV24Q0096

03-11-2024

X

X X

See CONTINUATION Page

X 1

The purpose of this amendment is to adjust the period of performance dates as shown in Section B in CLINS 0001 - 0005.

The period of performance for each year in the solicitation will now begin on June 1st of each year. Each period of performance will now end on May 31st of each year. The period of performance start date has been delayed due to unanticipated delays.

All other terms and conditions remain unchanged.

Zwahlen, Jennifer

030ADV24Q0096 0003 Section B

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1.00 YR _______________

CLIN 0001: NLS 1-800 Voice Response Line -Base Year Contract Period: Base POP Begin: 06-01-2024 POP End: 05-31-2025

0002 1.00 YR _______________

CLIN 0101: NLS 1-800 Voice Response Line - Option Year 1 Contract Period: Option 1 POP Begin: 06-01-2025 POP End: 05-31-2026

0003 1.00 YR _______________

CLIN 0201: NLS 1-800 Voice Response Line - Option Year 2 Contract Period: Option 2 POP Begin: 06-01-2026 POP End: 05-31-2027

0004 1.00 YR _______________

CLIN 0301: NLS 1-800 Voice Response Line - Option Year 3 Contract Period: Option 3 POP Begin: 06-01-2027 POP End: 05-31-2028

0005 1.00 YR _______________

CLIN 0401: NLS 1-800 Voice Response Line - Option Year 4

030ADV24Q0096 0003 Section B

Contract Period: Option 4 POP Begin: 06-01-2028 POP End: 05-31-2029

GRAND TOTAL _______________

End of Document

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS
B.1 PRICE/COST SCHEDULE
ITEM INFORMATION

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