030ADV24Q0096 0004.pdf

5. PROJECT NUMBER (if applicable)

CODE7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODECODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 15

Contracts and Grants Directorate Library of Congress

101 Independence Ave. SE LA 325 Washington DC 20540-9411

Contracts & Grants Directorate Library of Congress

LA 325

101 Independence Av SE Washington DC 20540-9411

To all Offerors/Bidders

030ADV24Q0096

03-13-2024

X

X X

** HOUR & DATE for Receipt of Offers is EXTENDED to: March 21, 2024

See CONTINUATION Page

X 1

See BLOCK 14 ADDENDUM

Zwahlen, Jennifer

BLOCK 14 ADDENDUM

The purpose of this amendment is to:

1. Change the solicitation structure from a firm fixed priced purchase order to a firm fixed priced Indefinite Delivery Indefinite Quanty (IDIQ) structure.

2. Replace Section B and G.2, L.5 and M.2.D.

3. Revise date from April 28, 2024 to June 28, 2024 in C.3.1.13.

4. Revise date from April 29, 2024 to June 29, 2024 in C.3.1.14, C.4 and F.2.

5. Add Clauses I.9, I.10, I.11, and I.12.

6. Add Attachment J7 - IDIQ Price Schedule in Section J.

If an Offeror revises its technical proposal, the offeror must clearly indicate which sections have been revised by italicizing the revised text and striking the previously submitted text.

Proposals are due no later than March 21, 2024 at 12:00 PM EST.

Only offerors who previously submitted timely proposals are eligible to submit revised proposals. The Library is not accepting new proposals.

030ADV24Q0096 0004 Section B

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1.00 YR _______________

CLIN 0001: NLS 1-800 Voice Response Line -Base Year Contract Period: Base POP Begin: 06-28-2024 POP End: 06-27-2025

0002 1.00 YR _______________

CLIN 0101: NLS 1-800 Voice Response Line - Option Year 1

Contract Period: Option 1 POP Begin: 06-28-2025 POP End: 06-27-2026

0003 1.00 YR _______________

CLIN 0201: NLS 1-800 Voice Response Line - Option Year 2 Contract Period: Option 2 POP Begin: 06-28-2025 POP End: 06-27-2026

0004 1.00 YR _______________

CLIN 0301: NLS 1-800 Voice Response Line - Option Year 3

Contract Period: Option 3 POP Begin: 06-28-2027 POP End: 06-27-2028

0005 1.00 YR _______________

CLIN 0401: NLS 1-800 Voice Response Line - Option Year 4 Contract Period: Option 4 POP Begin: 06-28-2028 POP End: 06-27-2029

GRAND TOTAL _______________

B.2 LC52.216-3 CONTRACT TYPE (JUN 2016)

This is a single award Indefinite Delivery/Indefinite Quantity (IDIQ) contract. Individual orders will be placed on a firm fixed price (FFP) basis. The cumulative value of all task orders issued under this IDIQ contract shall not exceed the specified maximum amount under this IDIQ for the life of the IDIQ contract.

(End of Clause)

B.3 SUPPLIES OR SERVICES AND PRICES

B.3.1 Minimum/Maximum

Minimum: $20,000.00

Maximum: $249,000.00

The Library of Congress will order the specified minimum amount under this Indefinite Delivery/Indefinite Quantity (IDIQ) contract. Specific requirements will be identified in individual orders issued under this contract. During the life of this contract, the Government may order items in any quantity up to the specified maximum contract value.

B.3.2 Itemized Pricing

The contract consists of a base and four (4) option years. Orders shall be placed for defined requirements that are fulfilled utilizing the product categories listed below. In the event that a task order period of performance crosses an option period, the order prices should adhere to the unit price that is current at the time the order is placed, or an option period is scheduled to be exercised. No blended rates will be incorporated in orders.

Description Unit Price*

Quantity Annual Price

BASE YEAR

Calls (4,000 per month) priced per month 48000

Daily Performance Tracking (per month x 12) 12

BARD Virtual Help Desk - Softphone - IVR (priced per month) 12

Initial Set-up Recording Script Toll-free Number (.wav file provided by LOC)

Initial Set-up Caller Prompt order set-up 1

Daily and Monthly-to-Dat data Set-up 1

Annually Update Caller Prompt Order Set-up 1

BASE YEAR TOTAL PRICE

OPTION YEAR 1

Calls (4,000 per month) priced per month 48000

Daily Performance Tracking (per month x 12) 12

BARD Virtual Help Desk - Softphone - IVR (priced per month) 12

OPTION YEAR 1 TOTAL PRICE

OPTION YEAR 2

Calls (4,000 per month) priced per month 48000

Daily Performance Tracking (per month x 12) 12

BARD Virtual Help Desk - Softphone - IVR (priced per month) 12

OPTION YEAR 2 TOTAL PRICE

OPTION YEAR 3

Calls (4,000 per month) priced per month 48000

Daily Performance Tracking (per month x 12) 12

BARD Virtual Help Desk - Softphone - IVR (priced per month) 12

OPTION YEAR 3 TOTAL PRICE

OPTION YEAR 4

Calls (4,000 per month) priced per month 48000

Daily Performance Tracking (per month x 12) 12

BARD Virtual Help Desk - Softphone - IVR (priced per month) 12

OPTION YEAR 4 TOTAL PRICE

TOTAL

Periodic Additional Services (to be provided as needed)* Price

1. Update the automatic recording - audio prompts only (See Section C.3.6.1) - Hourly rate

2. Update automatic recording prompt (Call Flow), to English/Spanish number of hours to be based on scope of changes (C.3.6.2)

3. Increased call volume - from 4,001 to 10,000 calls per month. This fee applies to only those individual months when actual number of calls exceeds 4,000 calls. (price per month)

4. Spanish language validation services (flat fee per update)

*Inclusive of all offeror’s direct cost, indirect cost, other direct cost (ODC), and profit.

030ADV24Q0096 0004 Section G

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 LC52.232-1A LIBRARY OF CONGRESS INVOICE INSTRUCTIONS (OCT 2016)

The Contractor must prepare and submit invoices electronically to: nlsadmin@loc.gov. The Contractor may submit payment requests using other than electronic means only when alternate procedures are authorized by the contracting officer in writing.

(End of Clause)

030ADV24Q0096 0004 Section I

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from June 28, 2024 through June 27, 2029.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered "issued" when—

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either—

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of Clause)

I.2 52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $5,000.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of $45,000.00;

(2) Any order for a combination of items in excess of $45,000.00; or

(3) A series of orders from the same ordering office within ten (10) days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within ten

030ADV24Q0096 0004 Section I

(10) days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

(End of Clause)

I.3 52.216-22 INDEFINITE QUANTITY (OCT 1995)

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause.

The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the "maximum." The Government shall order at least the quantity of supplies or services designated in the Schedule as the "minimum."

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor's and Government's rights and obligations with respect to that order to the same extent as if the order were completed during the contract's effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after December 17, 2029.

(End of Clause)

I.4 LC52.216-1 ORDER PLACEMENT – SINGLE AWARD INDEFINITE DELIVERY, INDEFINITE

QUANTITY (FEB 2016)

Orders will be issued by the contracting officer via e-mail. While the Library reserves the right to unilaterally issue orders for work identified in this contract, the Library will generally solicit proposals and issue orders bi-laterally, in which case the signature of the contractor and the contracting officer are necessary for full execution of each order. All orders are subject to the terms and conditions of this contract. In the event of a conflict between an order and this contract, the contract shall control.

The contractor shall not accept orders which exceed the “not-to-exceed” amount of the contract or which are placed after the end of the contract ordering period.

(End of Provision)

030ADV24Q0096 0004 Section J

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J - LIST OF ATTACHMENTS

Identifier Title Date Number of Pages

1 Attachment J1 – Sample NLS Daily Tracking Report 02/06/2024 4

2 Attachment J2 – Sample NLS IVR Summary Report 02/06/2024 1

3 Attachment J3 – Sample NLS Location Transfer Report 02/06/2024 4

4 Attachment J4 – Sample NLS Month-to-Date Call Data Report 02/06/2024 20

5 Attachment J5 – Sample NLS Transfer Failure Report 02/06/2024 1

6 Attachment J6 – Responses to Questions Solicitation 030ADV24Q0096 02/22/2024 1

7 Attachment J7 - IDIQ Price Schedule - 030ADV24Q0096 - 03/13/2024 03/13/2024 2

030ADV24Q0096 0004 Section L

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 LC52.215-1 PROPOSAL SUBMISSION INSTRUCTIONS

L.2.1 Award Type

The Library anticipates the award of a firm fixed price (FFP) contract.

L.2.2 General Instructions to Offerors

This section discusses general submission instructions, offer requirements, and information regarding the formatting of offers. This is a FAR Part 13.5 competition.

L.2.3 Clarifications and Questions

To be considered, all questions pertaining to this solicitation must be submitted in writing to the Contract Specialist Monica Montague at momo@loc.gov with a cc: to the Contracting Officer Jennifer Zwahlen at jzwa@loc.gov no later than 12:00pm Eastern Standard Time (EST), Friday February 16, 2024. Questions received after this time may not be answered. Answers to questions will be posted as an amendment to sam.gov. All questions must be submitted in writing. Questions will not be accepted by phone.

L.2.4 Email Submission Instructions

(a) All proposals shall be submitted electronically via email to the Contract Specialist Monica Montague at momo@loc.gov with a cc: to the Contracting Officer Jennifer Zwahlen at jzwa@loc.gov no later than the response date specified in the solicitation. Offerors must comply with the submission instructions specified in this solicitation. The Library has the right at its discretion, to determine an offer is ineligible for award if an Offeror does not comply materially with the submission instructions. Offerors submitted through any means other than email will NOT be accepted.

Email File Size:

The email must include the solicitation number in the subject line. The maximum size file allowed through the Library's email system is 20MB. If needed, the Offeror may send multiple emails, but must ensure they are clearly identified.

Offeror must no submit zipped or locked files.

(b) Offer Format: Offers must be submitted in either Microsoft Office or Adobe formats. Each page must be numbered and labeled with the name of the Offeror and solicitation number. The format for all documents must be 8.5 x 11 inch pages, single-spaced 1-inch margins, 12-point font in text (not including graphs or charts, however they must be legible).

Offeror must submit an offer package that includes three separate volumes. Each volume must include the solicitation number and the offeror's name, mailing address, telephone number, and SAM Unique Entity ID number.

Volume 1 - Technical Proposal

Volume 2 - Past Performance

Volume 3 - Price Proposal

(c) Content of Offers:

L.3 Volume 1. Technical Proposal – (shall not exceed 10 pages in length not including the cover page, table of contents, or resumes.)

The technical proposal must respond sequentially to each paragraph of the requirements in section C to permit a side-by-side comparison of the proposed technical approach with the requirements of the solicitation. Offerors must include any ground rules, assumptions, exceptions, and/or deviations that are inherent in their proposal. Exceptions and deviations must indicate a clear reference to the solicitation term(s) or condition(s) that is(are) excepted or modified.

Offerors shall not merely restate the solicitation requirements, but present a rational methodology for fulfillment of the requirements. Offerors that merely restate the solicitation requirements may be rated as unacceptable.

A. Technical Approach Sub Factor. Offerors shall provide a narrative and sufficient information for the Government to evaluate its level of confidence to which the offeror demonstrates its understanding and capability to fulfill the requirements of this solicitation. The narrative shall include a description of the offeror’s unique approach, goals, objectives, resources, assumptions, high level delivery schedule, milestones, performance measures, reporting, roles and responsibilities to meet the requirements of Section C of the solicitation.

Offerors shall provide proof of current and valid IVR Softphone certification to perform the requirements of the solicitation.

In addition, offerors shall describe an approach to managing performance and shall propose effective means by which the Library can measure success.

If any subcontracting will be involved in the performance of this requirement, identify any proposed subcontractors and the means for ensuring quality and timeliness of their performance. Offerors not proposing to use subcontractors shall clearly state this under this section of their proposal.

L.4 Volume 2. Past Performance – (shall not exceed 2 pages in length per reference)

Offerors shall provide detailed references for a maximum of three (3) contracts and/or completed contracts (Government or commercial) performed within three (3) years from the solicitation release date that are relevant to this procurement. The information provided should document previous relevant projects and explain the offeror's participation in the projects. References may be for the prime or subcontractors; however, at least one (1) shall concern the relevant past performance of the prime. To ensure inclusion of all references in the evaluation process, the offeror is encouraged to provide the Library with the most current data on each reference. The information must be clear as to whether the work was done by the prime contractor or a subcontractor. Offerors shall limit their response to the information requested below:

(1) Customer name, address, e-mail address and telephone number;

(2) Contract number, period of performance, and total dollar amount;

(3) Point of contact (names and telephone numbers of the CO and CO's Technical Representative);

(4) The geographic scope and language scope;

(5) A description of how the submitted reference demonstrates the Offeror’s performance as a prime or subcontractor for a contract of similar size and scope and the same type of services being solicited under this solicitation; and

(6) The offeror’s overall management control of any subcontractor(s) for the contract and how this relationship provided quality services to the customer.

L.5 Volume 3. Price Proposal (no page limit)

i) Offerors shall provide a firm-fixed price for each unit price for the base and each option year identified in section B.

Pricing shall include all services required by the solicitation and shall be fully burdened with all associated costs.

In addition, for evaluation purposes only, offerors shall complete Attachment J7 – IDIQ Price Schedule - 030ADV24Q0096

- 03/13/2024.

Offerors must quote prices for all years (base and option years) to be considered for an award. Partial pricing by an Offeror shall render the proposal non-responsive to the Library's requirement and the proposal may not be considered for award.

Offer prices shall be valid until June 28, 2024 at a minimum.

ii) SF1449: Offer must provide a signed copy of the SF1449.

iii) Submission of Amendments to the solicitation: Offeror shall acknowledge Amendments to the solicitation to confirm Offeror has read and agrees to comply with the terms and conditions of the solicitation. Amendments to the solicitation must be signed, dated and submitted as part of the price proposal.

030ADV24Q0096 0004 Section M

SECTION M - EVALUATION FACTORS FOR AWARD

M.1 LC52.215-2 EVALUATION

The Library will award the contract resulting from this solicitation to the responsible offeror that provide the best value to the Library. Evaluation and award will be in accordance with FAR 13.5 procedures at FAR Subpart 13.106-2 Evaluation of Quotations or Offers as prescribed by FAR 12.301c (2). The Library intends to evaluate the proposals and award the contract without discussions with offerors. Therefore, offeror's initial proposal should contain offeror's best terms. The Library reserves the right to conduct discussions if the Contracting Officer determines it is necessary.

The Library intends to evaluate the proposals and award the contract in accordance with FAR 13.5 to the offeror that represents the best value to the Library. As a result, a comparative analysis of the offers may be performed, and the best value shall be determined using a holistic approach between all the evaluation factors.

The Library reserves the right to enter into clarification and exchanges with some, none, or all potential awardees based upon the discretion of the Library and the information contained in the offers. The Library also reserves the right to award without communications. Competitive ranges shall not be established.

M.2 Best value will be determined through the evaluation of the following factors:

A. Technical Approach

B. Past Performance

C. Price

All factors are listed in descending order of importance. The non-price factors, when combined, are significantly more important than price.

A. Technical Approach.

The Library will evaluate the offeror’s proposed technical approach and information to assess the level of confidence to which the offeror demonstrates an understanding and capability to perform the work and fulfill the requirements of this solicitation. Offers that exceed the requirements in a beneficial way may be rated better for their technical approach. All elements stated in Section L may be evaluated using a confidence rating system. The Library shall utilize a confidence rating system to evaluate the technical approach. The Library will evaluate the offeror’s approach to utilizing subcontracting to fulfill any requirements, if proposed.

The Library will evaluate the offeror’s IVR Softphone certification to ensure it is valid and provides for the offeror to perform the requirements of the solicitation.

B. Past Performance.

The Library will evaluate the past performance information submitted in accordance with Section L of the solicitation to assess the level of risk of the offeror’s ability to successfully perform the contract. The Library may review records contained in the Contractor Performance Assessment Reporting System (CPARS) to assess the likelihood that the offeror can successfully perform the required work. The Library reserves the right to contact and use information provided by any other sources, including the Library’s own knowledge of contractor performance on current and previous contracts.

Offerors will be evaluated neither favorably nor unfavorably on past performance if no relevant information on past performance is provided by the offeror or obtained by the Library.

The Library does not assume the responsibility of correcting misinformation or clarifying ambiguities in the past performance references, and any errors or ambiguities discovered may result in the reference not being utilized or a greater risk evaluation.

D. Price.

For evaluation purposes only, the Library will establish a total evaluated price by multiplying the offeror's proposed prices by the quantities across all periods of performance in Attachment J7 to establish the total evaluated price. These estimated quantities are being provided for the sole purpose of establishing a total evaluated price for the competition.

The Library is under no obligation to order the full amount listed.

The Library will evaluate the unit prices offered for fairness and reasonableness. Prices will be evaluated in accordance with FAR 13.106-3.

The Library reserves the right to establish this estimate, but shall fairly apply the same standard to all offerors. If the Library requests other than certified cost and pricing data, the Library may evaluate the individual components that make up the unit prices (such as the individual labor categories, hours, and rates that make up the individual unit prices) but does not reserve the duty of doing so.

Options: The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are Include:

Options: The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

M.3 Notice of Award. A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Library may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

M.4 Award. The Library reserves the right to award to other than the lowest priced offeror. The Library reserves the right to waive minor irregularities found in offers. Under no circumstances shall Offeror's preparation costs be reimbursed as a result of this solicitation, including situations involving the full cancelation of this solicitation.

M.5 SAM Registration

In order to receive an award from the Library of Congress, your business must be registered in the System for Award Management (SAM). If your business is not registered in SAM, your business might not be eligible to receive a contract from the Government.

Registration can be done, here: https://sam.gov/content/home. SAM registration is free. If you require assistance with registering or renewing your business in SAM, you can obtain assistance at the Federal Service Desk, located here:

https://www.fsd.gov/gsafsd_sp. Your business may need to registered at the time of your submission if other methods of determining responsibility cannot be made. However, in order to obtain a federal award, your business must be registered before an award can be made regardless.

(End of clause)

End of Document