Attachment J1 - Sample NLS Daily Tracking Report.xls
XLS spreadsheet 44 KB Posted
- Attached to
- NLS 1-800 Phone Number Services
- Solicitation number
- 030ADV24Q0096
- Issued by
-
Library of Congress
About this file
This document outlines a federal contract opportunity for toll-free phone number services for the National Library Service. The solicitation seeks a contractor to provide a toll-free phone line to connect the public with NLS and its affiliated network libraries, including an Interactive Voice Response system and softphone technology to support a decentralized playback device repair help desk. Historical call volume data is provided, with potential monthly call volume reaching 8,500 calls during national advertising campaigns and 48,000 calls annually over the life of the contract. Offeror questions are due by February 21, 2024 and proposals are due by March 1, 2024. The objective is to provide a free means of communication for individuals seeking information about NLS services.
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Other files
| File | Type | Posted |
|---|---|---|
| 030ADV24Q0096 0004.pdf | ||
| Attachment J7 - IDIQ Price Schedule - 030ADV24Q0096 - 03-13-2024.xlsx | XLSX spreadsheet | |
| 030ADV24Q0096 0003.pdf | ||
| Attachment J6 - Responses to Questions - Solicitation 030ADV24Q0096 - 02-22-2024 - (pp.6).pdf | ||
| 030ADV24Q0096 0002.pdf | ||
| 030ADV24Q0096 0001.pdf | ||
| Attachment J5 - Sample NLS Transfer Failure Report.xls | XLS spreadsheet | |
| Attachment J4 - Sample NLS Month-to-Date Call Data Report.xlsx | XLSX spreadsheet | |
| 030ADV24Q0096 - Final.pdf | ||
| Attachment J2 - Sample NLS IVR Summary Report.xls | XLS spreadsheet | |
| Attachment J3 - Sample NLS Location Transfer Report.xls | XLS spreadsheet |
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Text version
Daily Summary
| Attachment J1 - Sample NLS Daily Tracking Report | |||
| NATIONAL LIBRARY SERVICE | |||
| DAILY TRACKING REPORT | |||
| Report Date: 12/31/2023 These are preliminary figures subject to audited adjustment before settlement. |
Daily Inbound Summary - Inbound call and transfer counts and minutes:
| Phone Number | Total Calls | Duration (Min) | Average Duration | Attempted Transfers | Transfers | Transfer Duration (Min) | Average Transfer Duration |
| 2026849930 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 |
| 2026849960 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 |
| 2028889938 | 1 | 2.90 | 2.85 | 1 | 1 | 1.20 | 1.13 |
| 2029084845 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 |
&L&"Arial"&10 Confidential &C&"Arial"&10&P &R
Month-to-Date Summary
| NATIONAL LIBRARY SERVICE | ||
| DAILY TRACKING REPORT | ||
| Report Date: 12/31/2023 These are preliminary figures subject to audited adjustment before settlement. |
Month-To-Date Inbound Summary - Inbound call and transfer counts and minutes:
| Phone Number | Total Calls | Duration (Min) | Average Duration | Attempted Transfers | Transfers | Transfer Duration (Min) | Average Transfer Duration |
| 2026849930 | 1 | 0.70 | 0.67 | 0 | 0 | 0.00 | 0.00 |
| 2026849960 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 |
| 2028889938 | 908 | 4048.40 | 4.38 | 762 | 719 | 2555.60 | 3.48 |
| 2029084845 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 |
&L&"Arial"&10 Confidential &C&"Arial"&10&P &R
Time-of-Day Summary
| NATIONAL LIBRARY SERVICE | ||
| DAILY TRACKING REPORT | ||
| Report Date: 12/31/2023 These are preliminary figures subject to audited adjustment before settlement. |
Time-of-Day Summary - MTD Inbound call breakdown by Time of Day (Eastern Time):
| Phone Number | TFN | Total Calls | 12 AM | 1 AM | 2 AM | 3 AM | 4 AM | 5 AM | 6 AM | 7 AM | 8 AM | 9 AM | 10 AM | 11 AM | 12 PM | 1 PM | 2 PM | 3 PM | 4 PM | 5 PM | 6 PM | 7 PM | 8 PM | 9 PM | 10 PM | 11 PM |
| 2026849930 | LOC 800-885-1111 (TV) Production | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2026849960 | LOC 800-300-6000 (Radio) Production | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2028889938 | LOC (888-NLS-READ / 888-657-7323) Production | 907 | 5 | 2 | 6 | 0 | 1 | 1 | 2 | 14 | 31 | 66 | 83 | 114 | 84 | 84 | 91 | 99 | 87 | 54 | 35 | 22 | 11 | 11 | 1 | 3 |
| 2029084845 | LOC (Click to call) Production | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
&L&"Arial"&10 Confidential &C&"Arial"&10&P &R
Day-of-Week Summary
| NATIONAL LIBRARY SERVICE | ||
| DAILY TRACKING REPORT | ||
| Report Date: 12/31/2023 These are preliminary figures subject to audited adjustment before settlement. |
Day-of-Week Summary - MTD Inbound call breakdown by Day of Week:
| Phone Number | TFN | Total Calls | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
| 2026849930 | LOC 800-885-1111 (TV) Production | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| 2026849960 | LOC 800-300-6000 (Radio) Production | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2028889938 | LOC (888-NLS-READ / 888-657-7323) Production | 907 | 179 | 162 | 168 | 149 | 188 | 37 | 24 |
| 2029084845 | LOC (Click to call) Production | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
&L&"Arial"&10 Confidential &C&"Arial"&10&P &R
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