Attachment J2 - Sample NLS IVR Summary Report.xls
XLS spreadsheet 35 KB Posted
- Attached to
- NLS 1-800 Phone Number Services
- Solicitation number
- 030ADV24Q0096
- Issued by
-
Library of Congress
About this file
This solicitation seeks proposals for National Library Service 1-800 phone number services. The Library of Congress requires an interactive voice response system and toll-free phone line to connect individuals with visual, physical or other disabilities to library services nationwide. The system must route approximately 48,000 calls annually to local network libraries with potential increases during advertising campaigns. Offeror questions are due by February 21, 2024 and proposals are due March 1, 2024. Historical call volumes ranging from 20,000 to 29,000 are provided for estimating purposes. The objective is to provide a free means of communication to learn about and access library services for those seeking information.
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Other files
| File | Type | Posted |
|---|---|---|
| 030ADV24Q0096 0004.pdf | ||
| Attachment J7 - IDIQ Price Schedule - 030ADV24Q0096 - 03-13-2024.xlsx | XLSX spreadsheet | |
| 030ADV24Q0096 0003.pdf | ||
| Attachment J6 - Responses to Questions - Solicitation 030ADV24Q0096 - 02-22-2024 - (pp.6).pdf | ||
| 030ADV24Q0096 0002.pdf | ||
| 030ADV24Q0096 0001.pdf | ||
| Attachment J5 - Sample NLS Transfer Failure Report.xls | XLS spreadsheet | |
| Attachment J4 - Sample NLS Month-to-Date Call Data Report.xlsx | XLSX spreadsheet | |
| 030ADV24Q0096 - Final.pdf | ||
| Attachment J1 - Sample NLS Daily Tracking Report.xls | XLS spreadsheet | |
| Attachment J3 - Sample NLS Location Transfer Report.xls | XLS spreadsheet |
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Text version
CallSummaryData
| Attachment J2 - NLS IVR Summary Report | |||
| NATIONAL LIBRARY SERVICE | |||
| IVR SUMMARY REPORT | |||
| Report Date: 12/31/2023 These are preliminary figures subject to audited adjustment before settlement. |
Month-To-Date Call Summary - Inbound call and transfer counts and minutes:
| Phone Number | Total Calls | Duration (Min) | Average Duration | Attempted Transfers | Transfers | Transfer Duration (Min) | Average Transfer Duration | |
| 2026849930 | 1 | 0.70 | 0.67 | 0 | 0 | 0.00 | 0.00 | |
| 2026849960 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 | |
| 2028007969 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 | |
| 2028889938 | 908 | 4048.40 | 4.38 | 762 | 719 | 2555.60 | 3.48 | |
| 2029084845 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 | |
| Year-To-Date Call Summary - Inbound call and transfer counts and minutes: | ||||||||
| Phone Number | Total Calls | Duration (Min) | Average Duration | Attempted Transfers | Transfers | Transfer Duration (Min) | Average Transfer Duration | |
| 2026849930 | 11 | 7.40 | 0.48 | 1 | 1 | 0.50 | 0.08 | |
| 2026849960 | 6 | 3.40 | 0.35 | 0 | 0 | 0.00 | 0.00 | |
| 2028007969 | 0 | 0.00 | 0.00 | 0 | 0 | 0.00 | 0.00 | |
| 2028889938 | 15599 | 71755.50 | 4.53 | 12719 | 12319 | 46158.70 | 3.68 | |
| 2029084845 | 1 | 0.50 | 0.12 | 0 | 0 | 0.00 | 0.00 |
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File details come from the government source that posted it. Updated .