Attachment J5 - Sample NLS Transfer Failure Report.xls

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Attached to
NLS 1-800 Phone Number Services
Solicitation number
030ADV24Q0096
Issued by

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This solicitation seeks proposals for National Library Service 1-800 phone number services. The selected contractor will provide a toll-free phone line to connect callers with NLS and its affiliated network libraries nationwide, enabling individuals to learn about NLS services and enroll in programs. The contractor must also support an Interactive Voice Response system and softphone help desk for playback device troubleshooting. Historical call volumes have ranged from 20,000 to 30,000 annually but may exceed 48,000 calls plus or minus 25% through routing to network libraries. Offeror questions are due by February 21, 2024 and proposals are due by March 1, 2024. The Library of Congress is the issuing agency.

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Other files

File Type Posted
030ADV24Q0096 0004.pdf PDF
Attachment J7 - IDIQ Price Schedule - 030ADV24Q0096 - 03-13-2024.xlsx XLSX spreadsheet
030ADV24Q0096 0003.pdf PDF
Attachment J6 - Responses to Questions - Solicitation 030ADV24Q0096 - 02-22-2024 - (pp.6).pdf PDF
030ADV24Q0096 0002.pdf PDF
030ADV24Q0096 0001.pdf PDF
Attachment J4 - Sample NLS Month-to-Date Call Data Report.xlsx XLSX spreadsheet
030ADV24Q0096 - Final.pdf PDF
Attachment J1 - Sample NLS Daily Tracking Report.xls XLS spreadsheet
Attachment J2 - Sample NLS IVR Summary Report.xls XLS spreadsheet
Attachment J3 - Sample NLS Location Transfer Report.xls XLS spreadsheet
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MTD Transfer Failures

Aattachment J5 - Sample NLS Transfer Failure Report
NATIONAL LIBRARY SERVICE
TRANSFER FAILURE REPORT
Report Date: 12/31/2023

MTD Transfer Failures:

MTI Call IDCall StartTransfer Attempt TimeLocation IDIs Default LocationTransfer NumberTransfer Attempt Result
002F0256-10CBD8D712/1/2023 3:35:37 PM12/1/2023 3:39:00 PMOH8003621262HANGUP
00260256-10CC127712/1/2023 3:39:29 PM12/1/2023 3:41:30 PMME8007627106HANGUP
002F0256-10CBE5FA12/3/2023 2:48:38 AM12/3/2023 2:49:03 AMMD8009649209NOANSWER
002F0256-10CBF64C12/4/2023 5:13:05 PM12/4/2023 5:13:47 PMMS8004460892NORESOURCE
002F0256-10CBF68212/4/2023 5:22:31 PM12/4/2023 5:24:09 PMFL8002266075REJECTED
00260257-10CC5B8112/8/2023 1:15:20 PM12/8/2023 1:17:36 PMVA8005527015WHISPER_HANGUP
00260257-10CC60C012/8/2023 8:02:40 PM12/8/2023 8:05:11 PMFL8002266075BUSY
002D0257-10CC39F412/11/2023 12:13:25 AM12/11/2023 12:15:32 AMCA_NORTHERN8009525666BUSY
002D0257-10CC39F412/11/2023 12:13:25 AM12/11/2023 12:15:38 AMDC_DEFAULT2027075100REJECTED
002F0257-10CC34A712/11/2023 12:16:25 AM12/11/2023 12:17:33 AMCA_NORTHERN8009525666BUSY
002F0257-10CC34A712/11/2023 12:16:25 AM12/11/2023 12:17:39 AMDC_DEFAULT2027075100BUSY
00260257-10CC704612/11/2023 9:38:05 AM12/11/2023 9:39:49 AMDC2027272142BUSY
00260257-10CC704612/11/2023 9:38:05 AM12/11/2023 9:40:09 AMDC_DEFAULT2027075100BUSY
00260257-10CC704E12/11/2023 9:40:53 AM12/11/2023 9:42:03 AMMD8009649209BUSY
00260257-10CC704E12/11/2023 9:40:53 AM12/11/2023 9:42:09 AMDC_DEFAULT2027075100BUSY
00260257-10CC705212/11/2023 9:42:44 AM12/11/2023 9:46:09 AMDC2027272142BUSY
00260257-10CC705212/11/2023 9:42:44 AM12/11/2023 9:46:29 AMDC_DEFAULT2027075100BUSY
00260257-10CC705D12/11/2023 9:47:02 AM12/11/2023 9:48:18 AMBARD_HELP_DESK4702832126REJECTED
002D0257-10CC3C9912/11/2023 10:34:22 AM12/11/2023 10:35:21 AMMD8009649209HANGUP
00260257-10CC727812/11/2023 12:28:14 PM12/11/2023 12:28:56 PMTX5124635458HANGUP
002D0257-10CC3F1D12/11/2023 1:19:39 PM12/11/2023 1:20:11 PMTX5124635458UNKNOWN
002D0257-10CC406C12/11/2023 2:32:46 PM12/11/2023 2:34:19 PMPA_PHILLY8002221754NOANSWER
00260257-10CC905512/13/2023 6:54:35 PM12/13/2023 6:56:51 PMCA_SOUTHERN3236603880HANGUP
002D0257-10CC61C712/14/2023 12:33:15 PM12/14/2023 12:35:42 PMPR8009818008HANGUP
002F0257-10CC79DD12/17/2023 6:26:58 PM12/17/2023 6:28:03 PMMA8008523133REJECTED
00260258-10CCBA5412/18/2023 1:22:17 PM12/18/2023 1:23:29 PMFL8002266075REJECTED
002F0258-10CC960112/20/2023 9:25:26 AM12/20/2023 9:25:55 AMBARD_HELP_DESK4702832126UNKNOWN
002F0258-10CC9A0912/20/2023 2:40:12 PM12/20/2023 2:40:48 PMPA_PITTSBURGH8002420586BUSY
002F0258-10CC9B3612/20/2023 4:01:39 PM12/20/2023 4:02:44 PMNJ8007928322NORESOURCE
00260258-10CCD56B12/20/2023 4:43:41 PM12/20/2023 4:44:59 PMCA_NORTHERN8009525666BUSY
00260258-10CCD56B12/20/2023 4:43:41 PM12/20/2023 4:45:05 PMDC_DEFAULT2027075100REJECTED
002F0258-10CC9C7E12/20/2023 5:29:01 PM12/20/2023 5:30:35 PMCA_NORTHERN8009525666REJECTED
002F0258-10CC9C7E12/20/2023 5:29:01 PM12/20/2023 5:30:41 PMDC_DEFAULT2027075100BUSY
002F0258-10CCA28A12/21/2023 11:45:37 AM12/21/2023 11:46:55 AMPA_PHILLY8002221754NORESOURCE
002D0258-10CCB27012/22/2023 12:50:31 PM12/22/2023 12:52:47 PMMD8009649209NOANSWER
002F0258-10CCAE9F12/22/2023 1:26:01 PM12/22/2023 1:28:10 PMCA_NORTHERN8009525666HANGUP
00260258-10CCFFAE12/26/2023 11:05:23 AM12/26/2023 11:06:35 AMFL8002266075BUSY
002F0258-10CCCC4012/26/2023 6:19:05 PM12/26/2023 6:20:49 PMTX5124635458REJECTED
002F0258-10CCCC4012/26/2023 6:19:05 PM12/26/2023 6:21:09 PMDC_DEFAULT2027075100REJECTED
002D0258-10CCE60A12/28/2023 11:41:32 AM12/28/2023 11:43:51 AMNY_NYC8556976975REJECTED
002D0258-10CCE60A12/28/2023 11:41:32 AM12/28/2023 11:43:58 AMDC_DEFAULT2027075100BUSY
002F0258-10CCE60B12/28/2023 4:05:55 PM12/28/2023 4:07:10 PMDC_DEFAULT2027075100UNKNOWN
002D0258-10CCF4B312/29/2023 1:05:11 PM12/29/2023 1:06:26 PMDC_DEFAULT2027075100BADDEST
00260258-10CD30F612/29/2023 7:33:46 PM12/29/2023 7:36:49 PMDC_DEFAULT2027075100UNKNOWN
002F0258-10CCF96F12/30/2023 2:22:19 AM12/30/2023 2:24:03 AMCA_SOUTHERN3236603880BUSY
002F0258-10CCF96F12/30/2023 2:22:19 AM12/30/2023 2:24:20 AMDC_DEFAULT2027075100BUSY

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