NIGP 95116: Infrastructure Support

NIGP 95116 Infrastructure Support, an Item code, encompasses 24/7 technical service desk operations, network infrastructure management, utility master planning, electrical system design and upgrades, water and wastewater infrastructure renewal, stormwater and drainage improvements, sidewalk and pedestrian infrastructure repair, and flood-resilience planning grounded in recent solicitations from state and local agencies across utilities, transportation, airports, and municipalities. State and local buyers under this code include county governments (Collier County, Orange County, Sacramento County, Greenville County), cities (Santa Monica, Hayward, Bradenton, Norwalk), special-purpose districts (Jacksonville Transportation Authority, Orlando International Airport, Greater Orlando Aviation Authority), and other municipal entities. The work ranges from continuous operational support—such as the City of Santa Monica's 24/7/365 Level 1 and Level 2 service desk managing 500+ monthly incidents across 2,000+ client environments—to large capital infrastructure projects including the Collier County Palm River Areas 3, 5, and 6 Public Utilities Renewal covering potable water, wastewater, stormwater, and roadway reconstruction across twelve streets with a $32.25 million budget and 940-day delivery schedule.

Recent activity clusters in Florida (six solicitations from Santa Monica, Milton, Orlando International Airport, Bradenton, Collier County, and Greenville County, South Carolina), with additional solicitations from California (Sacramento County, Hayward) and Connecticut (Norwalk). Representative opportunities include the City of Santa Monica's RFP for 24x7 Service Desk services due October 26, 2026, requiring ITIL-aligned ServiceNow expertise and 99.5% uptime maintenance; Orange County's Infrastructure Repair and Replacement Term Contract (Y26-1022) with a $5.28 million 1-year estimate and $26.41 million 5-year estimate, structured as an indefinite quantity contract for sidewalk, curb, gutter, driveway, and pedestrian ramp replacement due September 1, 2026; the Jacksonville Transportation Authority's RFP for Test & Learn Research & Development solutions supporting autonomous vehicle pilot deployment and smart infrastructure due March 30, 2026; and Collier County's sealed-bid IFB for the Palm River Areas 3, 5, and 6 Public Utilities Renewal, a phased infrastructure replacement project due August 10, 2026 with local vendor preference and $32.25 million estimated value.