The Social Security Administration (SSA) awarded an Indefinite Delivery Contract (IDC) with a ceiling value of $168,459,751.75 to Avaya Federal Solutions, Inc. to support the agency's Telephone Systems Replacement Project (TSRP). This major multi-year program aims to modernize the SSA's nationwide voice and data communications infrastructure. Under this IDC, Avaya Federal Solutions, as the prime contractor, has been awarded various firm fixed price delivery orders to provide a range of products and services, including hardware, software, professional services, and ongoing managed services for the TSRP. Key deliverables have included IP telephony systems, contact center solutions, workforce optimization tools, private cloud implementation, network upgrades, and maintenance support. The majority of the work has been performed in Baltimore, Maryland, without any small business set-aside designations.
The delivery orders summarized highlight Avaya's role in providing critical services and capabilities to the SSA as it transitions its legacy telephone systems to a modernized, IP-based communications platform. This includes upgrading interactive voice response and computer-assisted customer assistance systems, migrating to a private cloud architecture, enhancing remote work capabilities, and maintaining the underlying Verint-based workforce optimization toolset. The contracted support aligns with the SSA's broader mission of delivering effective service to the public through reliable and secure voice channels.
Generated 9/18/24, 9:10 AM