SSA voip telephone system replacement project

Ended Indefinite Delivery Contract Awarded Last action

Contract number
SS000760066
Awardee
Awarding agency
Task orders
743 $420,295,381 obligated

Award facts

Opportunity
  • SSARFP061031 Solicitation number
Combined order value
$570,713,019 Current and potential, with all options
Last date to order 100% complete
Award type
Single award
Who can order
Only the awarding agency
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Negotiated Proposal / Quote
Pricing
Firm Fixed Price

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

The Social Security Administration (SSA) awarded a single-award Indefinite Delivery Contract (IDC) to Avaya Federal Solutions, Inc. (UEI: D4PHSMM4R125) on July 30, 2007, for the SSA Telephone Systems Replacement Project (TSRP). The contract has a ceiling value of $168.5 million with an ultimate completion date of September 4, 2026. Under this civilian agency contract vehicle with no small business set-aside, Avaya Federal Solutions—a subsidiary of Avaya Inc. specializing in unified communications, contact center, and networking solutions—serves as the prime contractor to modernize and maintain the SSA's enterprise telecommunications infrastructure. Work is performed primarily at the contractor's facility in Baltimore, Maryland 21235, with additional performance at various SSA office locations nationwide.

The TSRP encompasses a comprehensive portfolio of hardware, software, and professional services spanning voice over internet protocol (VoIP) system implementation, legacy branch switch replacement, Session Initiation Protocol (SIP) infrastructure upgrades, private cloud migration, workforce optimization tools, call center modernization, managed services, and ongoing operational support. Notable deliverables documented through multiple firm fixed-price and labor-hour delivery orders include procuring and installing VoIP phones and CS1K branch switches, upgrading Oracle SIP infrastructure, converting Interactive Voice Response and Computer-Assisted Customer Assistance System solutions to on-premises private cloud architecture, providing Verint workforce optimization managed services, supporting bulk moves, adds, and changes (MACs) and relocation orders for telephony equipment, and delivering professional services for technology refreshment initiatives. The contract also addresses pandemic-related requirements, including softphone technology deployment, telework infrastructure expansion, and remote agent support capabilities to enable SSA field office and teleservice center operations across the nation.

Task orders

Task order Ordering agency Obligated Awarded
This task order is to fund the renewal of professional services to support the 6 months of extended services of tpco… 28321326FDS030063 Social Security Administration $7,175,668
To procure HW and SW oracle maintenance 28321326FDS030066 Social Security Administration $744,847
To provide support for bulk moves, adds, and changes (macs) and relocation orders (RO) for voip units and systems. 28321326FDS030035 Social Security Administration $200,000
To procure hard phones to replace end of life phones in the field offices. During discussions with stakeholders ahead… 28321325FDS030106 Social Security Administration $695,315
This task order is to procure hardware to replace all legacy CS1K branches at all tpco service locations. The… 28321325FDS030081 Social Security Administration $3,059,507
This task order is to procure professional services required to replace all legacy CS1K branches at each of tpco… 28321325FDS030080 Social Security Administration $5,197,776
This task order is to fund the renewal of professional services to support contract year 18 tpco operations and… 28321325FDS030075 Social Security Administration $21,527,000
To provide support for bulk moves, adds, and changes (macs) and relocation orders (RO) for voip units and systems. This… 28321325FDS030058 Social Security Administration $2,015,552
This task order is to procure managed services to support the remaining legacy tsrp hardware and software until contact… 28321324FDS030156 Social Security Administration $4,993,223
The purpose of this task order to is procure professional support services in order to update tsrp servers to a… 28321324FDS030083 Social Security Administration $596,260
The purpose of this task order is to renew professional services to support CY17 tsrp operations and management of… 28321324FDS030078 Social Security Administration $22,658,409
To provide support for bulk moves, adds, and changes (macs) and relocation orders (RO) for voip units and systems. This… 28321324FDS030060 Social Security Administration $2,915,552
This task order is to procure hardware, software, and professional services required to upgrade the tsrp oracle SIP… 28321324FDS030033 Social Security Administration $1,374,531
The purpose of this task order is to procure professional services to update the tsmi platform and update the aceyus… 28321323FDS030205 Social Security Administration $3,732,762
To procure hardware, software, and professional services required to convert tsrp's IVR and ccaas solutions from a… 28321323FDS030162 Social Security Administration $22,743,028
The purpose of this task order is to continue managed services and maintenance support for the tsrp verint solution… 28321323FDS030135 Social Security Administration $1,775,182
The purpose of this task order is to continue managed services for the tsrp verient solution. This solution provides… 28321323FDS030100 Social Security Administration $551,733
Task order against contract SS00-07-60066 for annual hardware and software maintenance, managed services, rocky managed… 28321323FDS030059 Social Security Administration $20,755,552
Managed services for the telephone systems replacement project (tsrp) verint WFO solution. 28321322FDS030137 Social Security Administration $1,655,199
Hardware/software maintenance for telephone system replacement project (tsrp) verint WFO solution. 28321322FDS030138 Social Security Administration $1,340,487
Task order for conducting a seven point point remediation plan for tech refreshment at tsrp. 28321322FDS030108 Social Security Administration $29,208,279
Task order against contract SS00-07-60066 for annual hardware and software maintenance, managed services, and bulk… 28321322FDS030041 Social Security Administration $18,881,239
To procure hardware and professional services required to stabilize tsrp's existing node 2500. Additionally, this… 28321322FDS030022 Social Security Administration $7,191,413
The purpose of this task order is to procure managed services for telephone system replacement project (tsrp) verint… 28321322FDS030018 Social Security Administration $1,287,377
To procure hardware and professional services required to support the transition of HTS and tsrp voice traffic to… 28321322FDS030016 Social Security Administration $533,800
Hardware/software maintenance (12 months of maintenance) for telephone system replacement project (tsrp) verint WFO… 28321321FDS030184 Social Security Administration $1,340,487
The purpose of this task order is to implement verint recording conversion and migration services. 28321321FDS030178 Social Security Administration $143,006
Task order against tsrp contract SS00-07-60066 for option year 13, contract year 14 for continued maintenance… 28321321FDS030109 Social Security Administration $2,410,823
Task order against tsrp contract SS00-07-60066 for option year 13, contract year 14 for continued maintenance… 28321321FDS030085 Social Security Administration $22,617,662
The purpose of this task order is to expand the existing tsrp node 2500 MAS server capacity to add additional hold… 28321321FDS030059 Social Security Administration $38,500
Task order for anchorage satellite office 28321320FDS030303 Social Security Administration $45,108
Task order for care to tsrp sllm SIP trunks 28321320FDS030147 Social Security Administration $1,831,467
SSA-verint software addition for durham node 2500 28321320FDS030168 Social Security Administration $15,707,000
Task order for checkpoint firewall upgrade. 28321320FDS030159 Social Security Administration $142,782
Covid-19 its the closure of social security facilities has resulted in the need for personnel to work remotely in order… 28321320FDS030123 Social Security Administration $1,467,287
Covid-19 pandemic is requiring OCS to utilize tsrp softphone technology for their remaining 549 field offices (FO) to… 28321320FDS030109 Social Security Administration $6,487,135
Task order against tsrp contract SS00-07-60066 for option year 11, contract year 12 for continued maintenance… 28321320FDS030072 Social Security Administration $22,855,093
Task order for call pilot voice mail system to officelink migration. 28321320FDS030041 Social Security Administration $769,340
To provide desktop faxing and work track inbound FAX integration from SSA contract SS00-07-60066 28321319FDS030227 Social Security Administration $56,046
Support telework telephony softphone which integrate with workstations and laptops. Allows employees to securely use… 28321319FDS030267 Social Security Administration $590,820
This task order is to provide over head paging for twenty-seven (27) sites with three hundred twenty-eight (328)… 28321319FDS030244 Social Security Administration $124,909
Providing prime tsrp enterprise solution for denver evault utilizing existing telephones and system programming… 28321319FDS030234 Social Security Administration $48,737
SSA has a need to provide overflow outbound trunking for SSA employees in order to support large scale conference calls… 28321319FDS030199 Social Security Administration $73,146
Agency test facility, ATF, lab relies on the system 0 network, all tsrp lab equipment IP addresses will change in order… 28321319FDS030150 Social Security Administration $14,083
Provide prime tsrp enterprise solution for LOS angeles, CA OIG (#0U83) utilizing existing telephones and system… 28321319FDS030149 Social Security Administration $16,966
Task order for continued maintenance & managed services/bulk MAC ordering of SSA voice over internet protocol (voip)… 28321319FDS030090 Social Security Administration -$105,843
Other functions a field office support unit (fosu) will be CO-located with the social security administration houston… 28321319FDS030069 Social Security Administration $86,516
A new office of inspector general (OIG) cooperative disability investigations (CDI) unit is being created and will be… 28321318FDS030271 Social Security Administration $36,568
Install satellite phones in OIG offices 28321318FDS030260 Social Security Administration $73,136
Task order SS00-07-60066/28321318FDS030250 for telephone system replacement project (tsrp): purchase of 1140E voip… Social Security Administration $445,650
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Transactions

Action Obligated Date
Exercise an Option P00123 · The purpose of this modification is to exercise the 6 months of the "option to extend services" clause located at section i.9- far 52.217-8 "option to extend… $0
Other Administrative Action P00122 $0
Supplemental Agreement for work within scope P00121 $0
Supplemental Agreement for work within scope P00120 · The purpose of this modification is to add new clins to support the modernization of the agency's telecommunication platform. As part of the agencys effort to… $0
Exercise an Option P00119 · The purpose of this modification is to exercise option year 17 (contract year 18) of the contract. $0
Other Administrative Action P00118 · The purpose of this modification is to update the subcontracting plan. $0
Exercise an Option P00117 · The purpose of this modification is to exercise option year 16 (contract year 17) of the contract. $0
Supplemental Agreement for work within scope P00116 · The purpose of this modification is to add a clin to the pricing table to support future FAX over internet protocol (foip) modernization. $0
Supplemental Agreement for work within scope P00115 · The purpose of this modification is to add two additional clins to the pricing table to support future FAX over internet protocol (foip) modernization. $0
Other Administrative Action P00114 · The purpose of this modification is to update section g of the contract. $0
Other Administrative Action P00113 · The purpose of this modification is to update the sub-contracting plan and to update far 52.219-9. $0
Supplemental Agreement for work within scope P00112 · The purpose of this modification is to add new clins to support the tsrp private cloud initiative. $0
Other Administrative Action P00111 · The purpose of this modification is to update sections within the section g of the contract. In addition, the vendor cage and UEI have been updated. $0
Exercise an Option P00110 · The purpose of this modification is to exercise option year 15 and update the invoicing clause. $0
Other Administrative Action P00109 · The purpose of this modification is to update the letter of agency. $0
Supplemental Agreement for work within scope P00108 · The purpose of this modification is to add an additional four option periods and to increase the ceiling value. $0
Additional Work (new agreement, FAR part 6 applies) P00107 · The purpose of this modification is to add a clin to the pricing table. $0
Additional Work (new agreement, FAR part 6 applies) P00106 · The purpose of this modification is to update sections b, g, and i. $0
Additional Work (new agreement, FAR part 6 applies) P00105 · The purpose of this modification is to update section b - pricing table, in order to add two new line items. $0
Other Administrative Action P00104 · The purpose of this modification is to update section g of the contract. $0
Additional Work (new agreement, FAR part 6 applies) P00103 · The purpose of this modification is to add line items to the contract. $0
Exercise an Option P00102 · The purpose of this modification is to exercise option year 13. $0
Supplemental Agreement for work within scope P00101 · The purpose of this modification is to add a line item for dell servers. $0
Supplemental Agreement for work within scope P00100 · MOD P00100/SS00-07-60066 for telephone system replacement project (tsrp): increase contract ceiling and to add clins to the pricing table. $0
Other Administrative Action P00099 · MOD P00099/SS00-07-60066 for telephone system replacement project (tsrp): update section g on contract. $0
Exercise an Option P00098 · MOD P00098 SS00-07-60066 for telephone system replacement project. Exercise option 12/contract year 13 and to update the contract specialist role. $0
Other Administrative Action P00097 · MOD P00097/SS00-07-60066 for telephone system replacement project (tsrp): adding existing clins to table 1 $0
Exercise an Option P00095 · MOD P00096/SS00-07-60066 for telephone system replacement project (tsrp): exercise option 11 and to update the letter of agency. $0
Other Administrative Action P00094 · MOD P00094/SS00-07-60066 for telephone system replacement project (tsrp): updating a line item on the bulk MAC pricing table, far clauses, and agency specific… $0
Other Administrative Action P00093 · MOD P00093/SS00-07-60066 for telephone system replacement project (tsrp): updating bulk MAC pricing, contract specialist, the customer service manager and… $0
Additional Work (new agreement, FAR part 6 applies) P00001 · MOD P00001/SS00-07-60066 for telephone system replacement project (tsrp): extend the contract by adding 4 additional option periods, update section i of the… $0
Supplemental Agreement for work within scope 92 · MOD 000092/SS00-07-60066 for telephone system replacement project (tsrp): increase contract maximum $0
Exercise an Option 91 · MOD 00091/SS00-07-60066 for telephone system replacement project (tsrp): exercise option nine $0
Change Order 90 · MOD 00090/SS00-07-60066 for telephone system replacement project (tsrp): update pricing tables. $0
Other Administrative Action 89 · MOD 00089/SS00-07-60066 for telephone system replacement project (tsrp): correct pricing tables, update section g - contract administration data $0
Supplemental Agreement for work within scope 88 · MOD 00088/SS00-07-60066: telephone system replacement project (tsrp) incorporate additional cins per a proposed technical refresh and change acotr. $0
Supplemental Agreement for work within scope 87 · MOD 00086/SS00-07-60066: telephone system replacement project (tsrp) incorporate far 52.232-40 (DEC 2013). $0
Exercise an Option 86 · MOD 00086/SS00-07-60066: telephone system replacement project (tsrp) exercise option year 8, from march 5, 2016 through march 4, 2017. $0
Supplemental Agreement for work within scope 85 · MOD 00085/SS00-07-60066: telephone system replacement project (tsrp) to perform tech refreshment / identify replacement of expired and/or no longer available… $0
Supplemental Agreement for work within scope 84 · MOD 00083/SS00-07-60066: telephone system replacement project (tsrp) modify langugage in section g.9 and add clins to table 13. $0
Exercise an Option 83 · MOD 00083/SS00-07-60066: telephone system replacement project (tsrp) exercise option year 7, from march 5, 2015 through march 4, 2016. $0
Supplemental Agreement for work within scope 82 · MOD 000082: modification to cancel clin 903104, add clins 903105 and 903106, update agency specific clause and make administrative changes. $0
Supplemental Agreement for work within scope 81 · MOD 00080/SS00-07-60066: telephone system replacement project (tsrp) to incorporate the clause at 52.237-3 $0
Supplemental Agreement for work within scope 80 · MOD 00080/SS00-07-60066: telephone system replacement project (tsrp) to make clin adjustments in pricing tables. $0
Other Administrative Action 79 · MOD 00079/SS00-07-60066: telephone system replacement project (tsrp) to make administrative changes to contractor key personnel assignment and clin… $0
Novation Agreement 78 · MOD 00078/SS00-07-60066: telephone system replacement project (tsrp) to recognize novation agreement between avaya government solutions, INC. (transferor) and… $0
Exercise an Option 77 · MOD 00074/SS00-07-60066: telephone system replacement project (tsrp) exercise option year 6, from march 5, 2014 through march 4, 2015. $0
Supplemental Agreement for work within scope 76 · MOD 00075/SS00-07-60066: telephone system replacement project (tsrp) modification to contract. $0
Other Administrative Action 75 · MOD 00075/SS00-07-60066: telephone system replacement project (tsrp) add agency specific clauses AS0401 and AS0402. $0
Exercise an Option 74 · MOD 00074/SS00-07-60066: telephone system replacement project (tsrp) exercise option year 5, from march 5, 2013 through march 4, 2014. $0
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Quick answers

Who was awarded contract SS000760066?

SS000760066 was awarded to Avaya Federal Solutions, Inc. by Social Security Administration on July 30, 2007.

How much is contract SS000760066 worth?

Orders under SS000760066 have obligated $420,295,381. Their combined current value, with exercised options, is $570,713,019.

How many orders have been placed under contract SS000760066?

743 orders have been placed under SS000760066, the latest on May 1, 2026.

Who can order from contract SS000760066?

SS000760066 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.

Was contract SS000760066 competed?

The extent of competition for SS000760066 was full and open competition. The government received 4 offers.

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